Thanks you Steven positive help to my Buisness account, gave me realistic helpful accurate input…read more Verizon replaced my phone new one $99.00, after them kept pushing the claim Asurion.

went to the store for a hotspot the manager did not understand what i was trying to do and gave me…read morea hard time just trying to get a sim card. called corporate on the phone ordered the sim and shipped it to a different store. the manager is insufferable miserable and any other adjective you can imagine. very rude. wasted my time because i still got the service that i was looking for just not with this specific store. filing a report against the manager at my earliest convenience

If you want customer service do not go here. Manager Steve jarbo just wants to upsale you and act…read morelike he knows what he is talking about. He is passive aggressive and does not know customer service. Figures why he is a manager after all probably got there by being able to trick other customers so he makes his sale, but I've been a lifelong ATT member to know how it goes. First off he kept questioning If i am an ATT customer, I told him twice this is why I am here, like why else would I be in the store. Then he tried to tell me to get a BOGO sale to get a free iphone if I add another line. I told him I do not have another person to add, who am I going to add my 3 year niece. Just his attitude does not work out in this environment. Not worth my time, rather go to another ATT score that values customers and actually do not act like they are the CEO

I've been using this place for the last few years. Very knowledgeable staff about all their…read moreproducts. They always have nice accessories to compliment your phone and are always ready to answer your questions. The manager/owner Steve, will go out of his way to explain all the plan options and provides excellent recommendations and advise. One time I had a screen protector that broke, and they replaced it for free. They go out of their way to keep their customers happy and genuinely care! Thank you!

I went to buy a phone and the guy was extremely obnoxious. He tried to work with new customers…read moreinstead of completing my sale. My money was billed 2x and he waited 30 min to refund my card

The people in this store is racist T mobile sent me there to get a SIM card I could tell by the…read moreway they looked at me and didn't ask if they could help Anyway so I told them why I was there one guy said I have to charge you ( take in mind they are free) So I was willing to pay then the manager Yosef said we can't give you a SIM card without talking to account holder Well I got him on the phone he wouldn't even talk to him just kept making excuses why he couldn't give me a SIM card If you are of color don't go to this store the account holder is calling corporate this is unacceptable Shame on you guys

Good store great staff. Wouldn't choose another AT&T store to go to. Keep up the good work!read more

I will never go to this store again. I was kicked out by the manager because I asked him to fix a…read moreproblem on my account that was made by the store and not me I have been try to get an upgrade since November 2021. They ordered a phone that I did not request. As a result they took it back and I never left the store without the phone. The problem is they did not take it off my account. To this day my account is reflecting that I have had an upgrade. The manager Mr Ouli was yelling at me disrespectful and very nonprofessional. I'm a senior only trying to upgrade my phone Please help

Unprofessional Management, Unauthorized Order Cancellation, and Unjustified Treatment…read more I had a deeply frustrating and unacceptable experience at this Verizon location. I came in to pick up an order I had already placed and fully paid for--consisting of 3 new phones and lines. Instead of fulfilling my paid order, the store manager demanded I give him a "reason" why I needed 3 new lines. I mean it a fam line for my family if I'm get my kids a phone they wouldn't be transferring phones and numbers why should i have to have another reason then he stutters. When I questioned why a fully processed and paid transaction required further justification, he refused to provide any clear store policy or explanation. To be clear: the manager never even asked to see my ID. Had he asked for my identification to verify the account, I would have gladly provided it without hesitation. While I was standing in the store on the phone with Verizon Customer Care trying to sort out what was happening, the manager took it upon himself to cancel my paid order without my consent. When I asked him to show me proof that he had canceled it, he refused to show me documentation and basically told me I needed to leave the store. As I'm on the Phone with Customer Service Support they didn't even understand the reason for my cancellation. Fortunately, an employee over the customer support was kind enough to help me re-order my phones properly. Save yourself the headache however his cancellation caused my money to be delayed 3-5 days refund and cause an issue to put up at another location cause now they thinks is fraud they wasted my complete day on unnecessary issues and still don't have what I paid for what a joke I'm blasting him and the location employe refused to give the guys name that okay Ik he was the manager and avoid this location--the management here clearly does not value customers or basic professionalism.

Verizon keeps on upping and upping the price even though they send you an e mail that your current…read moreprice is guaranteed for a period of time. They are rude on the phone that is if you can understand them. Then finally I had enough and changed to another carrier after being with them for a very long time. They refused to send out a final bill then I get notice that I am being turned over to a collection agency for non payment. BEWARE stay away from Verizon! Verizon replied they want to escalate and get me back-NO WAY. They did escalate. They gave me someone's phone number to call at the time she would be available. An answering machine answered in French. Sorry I do not speak French. When I did get in contact with someone from the management team they actually screamed at me-?? They are nuts stay away from Verizon!