After my experience at the Verizon store near me, this is my go to Verizon store. I had previously…read morebecoming here when I was on a family plan with my folks as it was about a halfway between us point and the workers were incredibly helpful. I got my own phone plane earlier this month(first Saturday of June) and the worker who helped was incredibly helpful (not 100% sure who it was; maybe Naim, though I know that Matthew was the one who put the screen protector on). He went over all of my options and answered all of my questions. It was definitely a worthwhile trip. I also came here last Monday after my horrible experience at the Verizon store on Rochester Road in Rochester Hills. The amazing lady who greeted me was shocked by what I was told from the person who helped at the other store and how I was treated. She stated, that Verizon's policy was to get your phone up and running. Also that it is easier for them to put the screen protectors on as they learn/know the tricks for the various phones. It took her about 10 minutes to do it but that was really because she is a perfectionist on it. Everyone has always been so helpful at this store. And even though I'm not meeting my folks because I have my own plan, I will continue to come here.

The level of incompetence at this location is honestly shocking. I had to explain to an employee…read morehow to transfer data from one iPhone to another--something that should be basic knowledge for anyone working at Verizon. It's embarrassing that customers are more informed than the staff. Instead of handling a simple upgrade, I was told it would take over an hour to complete what should be a quick, straightforward process. Trading in a phone and setting up a new one is not complicated, and the fact that it was treated like rocket science says everything about the lack of training here. I ended up walking out because the experience was that frustrating.

First visit ever and it was on a Friday during December. It was super busy. But a worker…read moreapproached me within 2 minutes of walking in, asked how he could help me. I needed a tech person and I was forwarded to another employee that told me 17 people were in front of me and asked if I wanted to wait;could be an hour. I agreed and she told me where to sit and maybe 15/20 minutes later a gentleman came over and 6 minutes later I was done/out. It was amazing since it was fast when they were so busy and it was Christmas season!

Help can be hit or miss. I did get my issue resolved, however I was also given misinformation about…read morethe use of low power mode. In paraphrase I was told it was not good to use while charging (false). Told that it can affect the battery (false). Who knows what else was wrong that I was told. He was arrogant and made coworkers (plural) wait to ask questions while he spewed political beliefs (he needs to look up Dunning Kruger effect). He clearly liked to hear himself talk. Need to work on being professional.

ISSUES WITH HOME PHONE LINE…read more This communications company is shocking. Our family had a phone plan with them for many years however, one day they turned our service off and allowed another company to "take" or "port" our phone number without our consent. We went as far as calling their 8 different phone numbers, emailing 3 different departments within their organization, and chatting with someone via their chat service. Until today, this issue is still not resolved. My elderly family members are very emotionally disturbed over this issue. Many family still hold dear the value of having a home phone number. We thought this company was professional and upright however, there is is a possibly we are mistaken. Dear Clear Rate Communications, please respond to this message. Our family would like to resolve this issue.

My sister has this service. That's another story. She has had no ability to make outgoing calls for…read morea month. When I finally got in touch with someone on a terrible line a work ticket was created. She got instructions to remedy this but that did not work. It is now impossible to get in touch with their customer service department or to create and email request. Their phone system puts you in an endless look. I don't think anyone is actually there. I would like a return label for her equipment. Also would like instructions on disconnecting service so she can have am more reliable phone carrier. With her same number, This is beyond frustrating. Less then one star. Zero stars are appropriate l!

Very good work done here. Cleaned my phone, saved me alot of…read moremoney. Provided excellent service. Answered all my questions.

RYAN was AMAZING and I am so grateful for him, the Troy Store itself, and the ease of getting my…read morephone fixed. Just phenomenal stuff everuone and I will tell all my friends about you guys and your great service to help us when we are in need of it. Keep up the great work

I'm reviewing the ATT store on Rochester Rd between Sq Lake and South Blvd. Amanda who moved to an…read moreIndiana location ran a total scam on me. ATT customer service only says system will not let me fix that. Please go anywhere but here. Won't bore you with the details but have never had anything happen like this. Run...Go anywhere else. Would give zero stars if I could,

When in to help a family member upgrade iPhones. Very nice sales guy and manager. Nothing bad to…read moresay. Didn't try and up sell anything. Easy going

I don't know if it matters or not, but this is an actual Verizon authorized retailer, not one of…read morethose random stores that are owned privately. I came in to come in to have my phone looked at for minor technical issues and had a few questions to boot. So, off I went. What I like about this store is that it's easy to check in on your phone to show that you're here and get yourself electronically in line. They have merchandise here, but only for the most current phones. If you have an older phone like me, things like phone cases are not sold any longer. They also have a pay station off in the corner if you would like to put money towards your bill or whatnot. Overall, the place isn't bad. I mean, they solved my issues and helped me rather quickly get in and out, but I had to wait like 40 minutes to do so. Staff seems to know what their doing but are very strict about the electronic check-in and helping those in that specific order. At times I feel rushed when I'm here, but other times I don't. I wish they had better explanations if the specific phone models I was looking at on the displays. I was in the Samsung section, but there were like 5 different Samsung's and I didn't know which was which, or how much they were. I mean, for as much as these guys charge for phones (other carriers too) can I get a better explanation and description while you keep me waiting? I do like having a store to walk into where I can get quick assistance instead of sitting on the phone having to punch in a bunch of numbers and wait in a phone cue, but on the same note, don't make me feel rushed and label your merch please......

Don't waste your time. Customer service is consistently unacceptable. Staff is rude and unhelpful,…read morelong delays, and poor communication.

When the sales person goes in to ask her Manager a question and that person does not come to assist…read moreand you are told to call AT&T Customer Service ... why stop by the store? Is there such thing as in-person customer service any more?

I went in and upgraded our iPhones. The sales staff here was super helpful. Six months later my…read moredaughters phone started acting up and the cellular data was no longer working. I figured I would probably have to go to the apple store to get it looked at but went back to the store to see if they might be able to help. James who also was there when we bought the phone did quite a bit of troubleshooting but was unable to get it working. He could have easily given up but instead he called AT&T and they walked him through some additional things and they were able to fix it. James is just amazing ! Such a nice young man and very customer service focused ! If you need a new phone, I would highly recommend that you come to this location and ask for James !

My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.