I've been to this location multiple times with issues with an older generation iPhone. This time I…read moreknew it was time to upgrade but the woman working there with the glasses and septum ring 9/10 is not gonna be able to do anything to help you. She hardly looked at my phone and said she couldn't help me reset it or anything. Honestly she probably couldn't but I've been giving this nonchalant answer from her multiple times and it's left a bad taste in my mouth. I was directed to another T-Mobile location by her which is probably the only decent thing she's ever been able to provide for me. Will not be coming back to this location. Definitely going to drive out of my way to the 16 mile and Dequindre location.

There seems to be an abundance of cell phone stores popping up lately in this general area. Sprint…read moreis on the corner of 12 and Dequindre, T-mobile and Verizon are practically in the same plaza, and At&T is across the street from Verizon. But since I have T-mobile, I don't care about those other stores. Came in today needing to have my 4g fixed on my unlocked Verizon Phone. I guess it's a problem when you have T-mobile and you use a verizon phone. Anyways the girl there was more than happy to help, and it only took her a few minutes at best to get the problem straightened out. I also went here a few months ago to get my a new sim car, and they were very helpful and even offered some employee discounts for me (the employee there may have pulled a few strings). Thanks T-mobile, I swear today if you weren't going to fix my phone I would have switched to Verizon. Kudos!

The in-store experience was good, but after I upgraded a phone, paid the upgrade fee and taxes,…read moredeclined Verizon protect coverage and did not approve any additional features...I received multiple emails welcoming me to Verizon protect and hotspot service. So I checked my account and sure enough I was signed up and going to be charged for these unwanted services on my next bill. I canceled them, waited a day, checked my estimated next bill and saw the upgrade charge in there. I looked through all of the documents in my account, all of my emails from Verizon and could not find a receipt for payment made. I called what I thought was the store I went to, got an off-site representative and after answering many questions and explaining the issue, finally received a receipt my email. *My final opinion and advice - watch out and triple check everything!!!!

0 stars - this store allowed someone else to add 3 lines to my account and finance a new device…read morewithout requiring the two-factor identification that I kept denying from my cell phone - I live in a completely different state but apparently that wasn't enough of a tip-off for fraud? STAY AWAY FROM THIS STORE

I had reached out to find out more and during/around my chat with Apple the manager called me and…read moreset up an appointment. Gave me a direct/personal number too. My appointment was set for the day they moved their store to the local Meijer. I showed up and the only tech there took care of me (I had called earlier also) and took care of me as he should of. Found out my only issue was the electrical outlet I was using for my charger. Not my phone, my new charger or lightning cable. Nothing of mine. Took care of me as quickly as it was to observe, took care of me as a regular client and charged me appropriately. Will for sure go back after my experience with the tech and manager.

Called store about cracked iPhone 11. Was fixed in 20 minutes after arrival. Competent, friendly…read moreservice. Even got to spin the wheel for $20 off.

I recently switched both my phone and my mother's phone from AT&T to Consumer Cellular, and the…read moreexperience was excellent from start to finish. AJ provided outstanding customer service and made the transition smooth, simple, and stress-free. Everything was activated properly with no problems, and the entire process was handled professionally and efficiently. Consumer Cellular has truly impressed us with its service, affordability, and customer support. It is refreshing to deal with a company that values its customers and takes the time to make sure everything works correctly. I would also love to see Consumer Cellular expand further into Michigan, especially throughout Macomb County. There are many empty commercial buildings along Groesbeck Avenue in Clinton Township, including former party store locations and large vacant properties that could be revitalized. I believe a remodeled former K-Mart building could even make a fantastic location for a second headquarters or major regional office. It would be a great investment opportunity for both the company and the local community. Overall, this has been a great experience, and I highly recommend Consumer Cellular to anyone considering switching carriers.

A customer since 2016, I was THRILLED to find that you have a retail outlet in Warren Michigan. I…read moreneeded a new phone right away. CherResse was amazing. Professional, courteous, PATIENT! I was very pleased when she offered the Iris Ally to me. I was past due to get a medical alert device and this fits my lifestyle and budget perfectly. I have my new phone, my Iris is all set. I am a VERY happy customer.

I came in to fix a deeply chipped phone and was worried that it would take longer than a day, even…read morethough I had a flight the next day. I came in, they talked to be about insurance which helped me know what I had access to and was super helpful, they checked the price with me before checking that they had the parts, they found the parts, and gave me an estimate of 2-3 hours. When I came back I did have to wait in line a bit, but it was worth it because my phone was fixed and completely back to normal. Great service and amazing work.

What was the most frustrating thing was the fact that they had to order a part, and it took nearly…read morea week to get there. Bros: you work 20 mins from MicroCenter... There's no reason why you guys don't have an account with them and can get parts way quicker. I get you want to make your 600% markup on parts but to have a customer wait a full week for a part that microcenter had available for pickup same day is insane. And when I offered to go get it FOR you, you say that you don't allow that... won't come here again. Just bring your stuff to microcenter

Fast service, friendly and very helpful. Great customer service!…read more Shopped around for a better deal but ended up returning and I'm happy I did. I recommend this Metro PCS.

very rude people run this store unwilling to work with you I'm out over a hundred dollars after I…read moregot a phone with service that does not work in my area took it back less then 8 hours later with 2 mins talk time used (at his store) and gave me nothing but a hard time in fact told me to deal with metro gave me the customer service number and hung the phone up on me my husband called back to try and take care of this matter same thing hung the phone up on him ! never again will I ever use this store or the services he provides for again ! if there was a 0 stars rating he'd get that over a 1 star .....

Fast and convenient! I needed a replacement battery for my garage door opener remote. They replaced…read moreit in 30 seconds and I was on my way. The man working there seemed to be the owner and was very friendly. They have all kinds of batteries including car batteries and any kind of bulbs you can think of.

If you want to pay $10 to have them install a fob battery any idiot with a dime can install - and…read morenot tell you there is a $10 fee for the assistance, they're your place. When I asked why it was $14 for $4 worth of batteries, I got a half hearted sorry I should have mentioned it before I did it. I used to go to these places anytime I needed a battery. Never again. UPDATED REVIEW: The owner responded but missed a key point in my review: ASK CUSTOMERS BEFORE DOING SIMPLE DIY JOBS WHEN IT INCREASES THE PRICE

WARNING ..."New" owners NOT honoring services and warranties purchased at the location 2 months ago.read more

In thinking of a new phone I was very fearful of losing all the contacts, voicemails and apps put…read moreinto it for the last 6 years.... Within 30 minutes all were transferred from my old phone to the new one. Ramiz is the best!