I came into the store in December and was told I could get a free Iphone 17. I get a new phone,…read morethey take my old one, do not have to change my plan, no hidden fees, etc. So I ordered the phone and was told it would be in in 2 weeks. 2 weeks later I pick up the phone and was charge $150 for taxes and a "setup" fee. They did not setup my phone, simply gave me the box and sent me on my way. I disputed this and was supposed to have been give a $49 credit on my bill for the setup. 3 months later and I still don't have the refund. Now I am being charged $30.83/mo for the "free" phone because I didn't change my plan. I only accepted the "free" phone because I didn't have to change my plan. They will tell you anything to sell you a phone. Such a sleazy business model. Also, this is NOT a Verizon store, is an authorized dealer.

Horrific experience with this group of kids - the so called staff. Not a chair for my elderly…read morehusband that has medical issues. When he asked about a chair the man in charge stated they removed all the chairs because of Corona. Even thought my husband has severe breathing issues and anxiety, he was wearing a mask but his nose wasn't covered. Standing over 10 feet away from the counter, the staff member threw us out Olof the store as my husband tried to explain that people shouldn't be treated this way. We went to another location that had chairs, a knowledgeable staff, and they helped us with our needs in a friendly customer focused atmosphere. I almost stopped Verizon service after having them since the company was formed. This was the worst location I have ever visited and Verizon should shut it down to avoid potential discrimination suits against the elderly and handicap. Such rude people.

spoke with a young woman and a young man about replacing my kids tablet and my phone, very nice and…read moreweren't awkward at all. very quick took about 25 minutes to get it all set up and checked out super good experience and got it done

Steve from this office convinced me to believe that he would work to fix my internet issues. He…read moreconvinced me to purchase 3 expensive, yet useless units that had issues setting up, and only worked for a few months at best. My business relies on the internet access, and he know this. I've been charged over $300 per month for these 3 units, along with the purchase of the units. Nothing is working right now, and now I have lost over $5000 in billable revenues because the units have been down more than online over the past 2 months at least. No excuse why Steve has ghosted me on calls, texts, and emails. BEWARE OF BAIT AND SWITCH TACTICS! I'm considering contacting FTC and Attorney General about his tactics and my revenue losses because of the lies from this guy!

This is a corporate store, but they still need to call customer support for anything. I called…read moresupport because my grandma passed and this was were she had her cell phone from. I was directed to bring in a valid death certificate income directly to the corporate store. I was on the phone with Verizon wireless for two hours, and I come to the corporate school store and I was here for another hour waiting for the representative to get through the customer service to handle this through the phone. I have a valid certificate. There was no money out on the phone, why is this a six hour process doesn't make any sense. They're different more efficient ways that they can streamline this process.

Verizon is so disgusting!!! I was told by their customer service and tech support representatives…read moreto return the internet gateway to this corporate store in Gratiot only to be told that they don't accept it! Now I have to go back another day to return this shitty box to a UPS store which are all closed now! I have always been given a run around by everyone in their company! Despite all the inconvenience they've given me for over 6 months of bad internet signals they even charge me over $200 for this crappy box!

Went into store waited about 30 mins for someone to talk to me. They have an advertisement about 1…read moreline for 45 dollars. The kid that tried helping me had no clue what he's doing. Kept going to what I think is the manager. They also have signs saying if you have ATT or T-Mobile they will give you a better deal. I have T-Mobile for 50 dollars a month. So he finally came back to me and tells me best price is 70 dollars. 2 signs in store with false advertising. I walked out when he said 70

Upgraded phone, switched a line, asked for asurion insurance, told exactly clearly what wanted…read more They added the Verizon insurance $20 instead of $8 for asurion, charged me $ for what I don't know yet cuz I asked for receipt and put my email in to receive yet it never got sent? I verified my email was 100% correct as well so there's a reason they don't want me seeing receipt which days later I'm still waiting on seeing. This business is shady as it gets. Also lie about plan costs (which at least we knew they were lying), but why do business with known scammers? I was already transferring phone when heard so was too late to get out of there. Really the amount of people they are knowingly misleading and taking money from is probably going from not just misleading or deceptive business to outright criminal behavior. Buyer beware.

Absolutely the worst repair shop, 3 strikes for the same service, in a 2 week period. $100 later…read moreand the phone still isn't working correctly, he declined my request for a refund .. I certainly would not recommend this establishment and in my books this guy was rude, disrespectful and dishonest.. Zero stars is all he deserves.. Seniors beware!

Anytime I crack my phone screen and need a quick fix.. this has been my go to for years now. Very…read morereasonable prices and has been a great help anytime I go in with a question ! Overall this is my spot and will definitely be sticking with them the next time I break a phone lol

117 Days and Still No Refund on a Simple Order Cancellation - This Is Beyond Unacceptable…read more On November 28, 2025, I canceled an order for an item I never received. Best Buy had repeatedly delayed the shipment, so I never took possession of the product. There was no physical return whatsoever -- it was a straightforward order cancellation. I had paid $1,059.99 in cash. All Best Buy had to do was cancel the order and issue my refund. Instead, they applied a completely undisclosed policy (not posted anywhere in the store and never mentioned by any associate at the time of purchase or cancellation) that forces cash purchases over $800 to be refunded by check only. That check has never arrived. I have now made more than 20 calls to customer service with zero resolution. I personally spoke with Store Manager Jeff Orjada inside the Roseville store on March 11, 2026. I followed up by email on March 18, March 24, and again today, March 25, 2026, demanding an overnight replacement check with signature required upon delivery. I have received zero responses to any of my emails. 117 days later, my money is still being withheld with zero updates, zero plan of action, and zero urgency. Best Buy Corporate and executive management: this is your store, your policy, and your customer. I have been more than reasonable. I have demanded the refund be overnighted and delivered by Friday, March 27, 2026 at 12:00 PM. If I do not have the check in hand by that exact deadline, I will file a police report with the Roseville Police Department for the fraudulent withholding of my funds and immediately escalate this matter directly to Best Buy executive leadership. This experience is beyond frustrating -- it feels like deliberate delay of a legitimate refund on an order that was never fulfilled. I will never shop at Best Buy again and I strongly advise every customer to think twice before making any large cash purchase here. Hoping someone at the corporate level finally sees this and resolves it before it goes any further. Enough is enough.

They don't want to give you a refund I made a cancellation because the product never showed up and…read moreI have a cancellation number and the re-ordered it seven days later and kept the money saying that I exchanged it very deceiving organization I've been fighting for many hours for two weeks and still haven't got a resolve

I wasn't expecting fast service, but it happened! I upgraded my phone and went in to have the…read moreinformation transferred from my old iPhone onsite. There was a slight hesitation, but I wanted to be sure everything was working properly before I walked out. All my questions were answered and I realized I needed a new adapter. Parking isn't the best, but I got as close as I could. I think they had reserved spots at the mall a few years ago.

You left Partridge Creek. It was a good store with great service. I am not going to drive further…read moreout. You lost a customer. Real dumb decision.

What Amazing service! Mike got me the best deal on a new iphone & transferred all of my info! i…read morealso have disney plus for free now. Will definitely be returning to this location for all my future needs & accessories!

Sal .... Excellent Customer Service is an understatement. As a COO of my company, I'm always…read morelooking for ways to improve in operations and how employees can best service our clients so when going to any establishment I base my patronage on the type of service I receive as a sticker when it comes to great customer service. When I walked into this establishment it was pleasant surprise to have a store greet you with a smile. One employee deserves special recognition for not only providing "EXCELLENT" customer service, but to be very knowledgeable as well. Sal gave suggestions on other products; he was very personable and a model employee the type of employee any great company would be honored to have. Sal is definitely a jewel and needs to be recognized for his diligence in upholding the company in a great light. So much that I wanted to make sure I acknowledged it.... Keep up the Great work young man!!