I found NetPenny in an old phone book. I called, signed up and for $46 I have had the basic…read moreservice since 2019. They have never raised my rate.

From the owner: Professionally installed High Speed Internet at a low monthly price. Most providers mail you a…read moremodem or make you purchase one at Best Buy and you're on your own. Not with Netpenny.

Unprofessional Management, Unauthorized Order Cancellation, and Unjustified Treatment…read more I had a deeply frustrating and unacceptable experience at this Verizon location. I came in to pick up an order I had already placed and fully paid for--consisting of 3 new phones and lines. Instead of fulfilling my paid order, the store manager demanded I give him a "reason" why I needed 3 new lines. I mean it a fam line for my family if I'm get my kids a phone they wouldn't be transferring phones and numbers why should i have to have another reason then he stutters. When I questioned why a fully processed and paid transaction required further justification, he refused to provide any clear store policy or explanation. To be clear: the manager never even asked to see my ID. Had he asked for my identification to verify the account, I would have gladly provided it without hesitation. While I was standing in the store on the phone with Verizon Customer Care trying to sort out what was happening, the manager took it upon himself to cancel my paid order without my consent. When I asked him to show me proof that he had canceled it, he refused to show me documentation and basically told me I needed to leave the store. As I'm on the Phone with Customer Service Support they didn't even understand the reason for my cancellation. Fortunately, an employee over the customer support was kind enough to help me re-order my phones properly. Save yourself the headache however his cancellation caused my money to be delayed 3-5 days refund and cause an issue to put up at another location cause now they thinks is fraud they wasted my complete day on unnecessary issues and still don't have what I paid for what a joke I'm blasting him and the location employe refused to give the guys name that okay Ik he was the manager and avoid this location--the management here clearly does not value customers or basic professionalism.

Verizon keeps on upping and upping the price even though they send you an e mail that your current…read moreprice is guaranteed for a period of time. They are rude on the phone that is if you can understand them. Then finally I had enough and changed to another carrier after being with them for a very long time. They refused to send out a final bill then I get notice that I am being turned over to a collection agency for non payment. BEWARE stay away from Verizon! Verizon replied they want to escalate and get me back-NO WAY. They did escalate. They gave me someone's phone number to call at the time she would be available. An answering machine answered in French. Sorry I do not speak French. When I did get in contact with someone from the management team they actually screamed at me-?? They are nuts stay away from Verizon!

I was in and out on less than a minute exchanging a bad modem thing??! and got 3 new remotes since…read morewe had the old models. I Didn't know and left them at home, but they asked me which is fantastic because if they wouldn't have I wouldn't have known. Of course next time I drive by I will drop them off, but the point is that they offered it to me first without even looking at my account and I appreciate that! It definitely saved some time for this busy mom! And that is why I'm willing to pay a couple dollars more if I have to for Comcast Xfinity... Among many other reasons they have excellent customer service far beyond any other company I've ever dealt with. I also came back in forgetting that I needed new double-sided sticky tape for the alarms, which they were out of... but directed me to call Comcast to get them through the mail?!! NOT HAPPY about that one... so it went from a 5 to a 4 star.

Stopped in to return cable tower and cable box unit, gave my name and was told to wait. Wait and…read morewait I did, while 2 employees just stood around for a half an hour doing nothing but looking at and talking about getting phones through another company. I spoke to one of the two about getting waited on just to return items, was rudely told that I have to wait till I am called. My time is precious to me. I work long hours and every minute off means things I couldn't get done during the week , can be handled. I feel that that store has always had poor service. Unbelievably poor service!!! They should have a return counter to except returns with no hassles. Xfinity seems to like to take advantage of people... and they don't have any considerations for the patrons of long terms. Shame! That's why folks are leaving seeking cable and internet services elsewhere!

Did a great job on my website, http://www.hcrsconstruction.com. Clean, put together well, and Clear…read moreImage Domains (http://www.clearimagedomains.com) charges very low rates. I recommend this company to everyone!!!

ManagedWay offers high-speed Internet services, cloud solutions, and highly secure Colocation…read moreservices to companies of all sizes. They have help desk and engineering staff available 24/7. ManagedWay offers great customer service, any time there is a question there is an answer. The price of the services are affordable and competitive.

From the owner: At ManagedWay, we're big enough to deliver, yet small enough to care™. We offer high-quality…read moretelecommunications services and support at an affordable price in Troy, MI, and the greater Detroit area. We are an industry-leading telecommunications provider, with our focus on providing businesses with fast internet service, colocation facilities that are staffed 24/7/365, and powerful cloud hosting solutions, designed to scale as your business grows. If you're looking for a telecommunications service in southeastern Michigan, consider Managed Way. Contact us today for more information!

Nick was very helpful switching to my new phone. He was patient and supportive with the details…read more His experience left me feeling confident that he would help with any issues. I will return.

I needed to transfer my existing mobile phone number to a new carrier. AT&T and also Verizon was…read morenot able to support. Danielle M did a great job by setting up everything smoothly for me. Thanks again therefore and I can highly recommend this T-Mobile store.

Everytime I have an issue or concern, these guys are AMAZING! They are helpful and courteous. I…read moream very grateful for them and their patience in helping their customers.

DO NOT TRUST THEM!…read more Im an existing verizon client and was due for a phone upgrade. went in since in the past they were helpfuly but that was years ago with an employee that is no longer there. The employee told us that the only promotion we have available was to pay for device protection that was going to be about $40/month for 2 phones at least 6 months otherwise we cannot get the upgrade promotion. While I thought it was weird for them to push insurance on customers, I stated that we would think about it and come back. Luckily, I got home and called Verizon wireless customer service and was told that I get the same promotion without having to purchase insurance at least that was what was showing on my account. So, they tried to sell me something to get commission on yet telling me it was a stipulation in order for me to get that promotion. Anyways their loss I just wanted to warn the people going to this store for anything.

The worst customer service I have ever received. My credit…read morecard expiry ran out, so they emailed me they needed to update my card. I wrongly assumed I could email them the new expiry date. Instead of replying that they can't update it that way, they canceled my internet. BTW I spent a good two hours monkeying around trying to fix it on my end before I gave in and called for support, to find out I had been canceled. When I called to give them a new card and state that if this was communicated to me I would have called with the updated information. Instead I had a extremally ignorant woman over talking me and putting me on hold so I couldn't have my say needless to say that didn't end well. The only reason they are in business is because rural communities had no other choice. Thank GOD, for Cogeco Cable! Their tech support is any better, numerous times I have called about slowness, or not connecting. There first response is it's your issue not theirs. If you aren't tech savvy they have their customers dazed and confused on how to proceed. When 99% of the time it's on their side. One more month of this and I am free of Wave Direct.

TL:DR; a mixed bag…read more Was sold and purchased 25 Mbps down, 3 Mbps up. Initial speed tests were not good. Extremely variable; often times no faster than 4 Mbps down, and less than 1 Mbps up. I noticed that I seemed to max out at 15 Mbps down and 2 Mbps up. WaveDirect have a package that matches this service profile. I thought that was too coincidental. I inquired, and sure enough, I was on their 15/2 service and was told this was the maximum they could provide at my location. I work from home, and like many others these days, I spend a majority of my time on Zoom and Teams calls. Upstream is important. I complained, and they modified my profile to provide up to 3 Mbps up as a compromise. They couldn't provide more on the downstream. During regular casual use (YouTube, web surfing, etc...), it was *okay*, not great. Very inconsistent. Wildly variable ping times. Sometimes I could cloud game on it (Google Stadia), but usually, it was too pixelated and laggy to be able to. Whenever it rained heavily, service would be knocked out. In the mornings and evenings speeds were *very* slow; 1-2 Mbps down at times, less than 1 Mbps up. When I was able to start using the connection for work, it was again, choppy and inconsistent. Most of the time it would be fine (but not fast), often times borderline unusable (choppy audio, freezing video). Once my 1 month trial was up, I asked if they could extend it by a week because I hadn't had much time living with it for work purposes. I was told no. Reluctantly, I decided to sign a one year contract for $99 rather than pay the $199 no-contract fee. Contract terms were also confusing; I was told this, first: An immediate cancellation-2 Year/Full penalty when committed is $450 (Under a Year/If paid within 2 weeks can be reduced) ** Complete Under One Year = Cancellation Fee of $200 ** Complete One Year = $50 I found this slightly confusing, so I asked for clarification when agreeing to continue service. I was then told they had changed things to $15/month for each remaining month in your contract. That was a factor in choosing to sign for one year. The next 6 weeks weren't great. My router (eero) runs a speed test almost daily, so I had a running log of performance. 5/2 was the average. There would be good days where it hit 14/3 or 10/2, but there were far more days of 4/1 or even 3/1. Steaming video services would buffer frequently. I reduced quality settings in every streaming app that I could. Storms are frequent in this area of Canada, and we would have outages that would often last 5-10 minutes. I decided to call WaveDirect to cancel. I asked if any accommodation could be made on the cancellation fee, as it just wasn't working out, and I had expressed concerns before. I was told it would be $450, which contradicted what I was told when I signed up. Then I was offered the $15/month for the remaining contract term (11 months). They informed me that because I hadn't called to complain about service outages, they couldn't compromise on the fee. Frankly, I would have been calling them almost daily. When I did have to call technical support to authorize my personal router (twice), no one ever answered the phone. I had to leave a message and they would eventually call me back. I never received any response to my text messages either; a newer option they advertise on their recently revamped website. WaveDirect was a mixed bag of mostly average, somewhat acceptable service, with frequent service disruptions, inconsistent communication and somewhat misleading business practices. I feel like they did their best as far as the actual *service* goes, given technology constraints, but they could improve the other areas of their business a little bit, too. I would only recommend them if you're okay with the above, or if you literally have no other option. If you're a casual user who isn't relying on the internet for virtually everything (work, entertainment, etc...), they may suit you just fine.

I have stopped in a few times now for batteries and they always have what I need. Really great…read moreselection and my go-to place for random battery needs.

Prompt friendly service. Very competitive quote for battery and installation. No upsellread more

Worst AT&T store in the area. I have 11 lines on AT&T so I'm very familiar with the stores and…read moreonline customer service. This store is rude from the initial conversation. Sat in the store for about half an hour waiting for help only for them to make up additional charges that didn't apply online or in the store I visited after this. The attempts to add cost to my transaction appeared to be a successful attempt to get out of doing the work because it wasn't even presented in a way that it would be reasonable to pay it. They often have a better selection of phones than the other nearby stores, but If I can't get it at another nearby store I will just go with buying online before ever stepping foot in this place again.

Service was terrible, the lady with the hoops and cumbrella eyelashes was very rude, very…read moredismissive, did not want to try and find a way to solve the problem, stayed on her phone the entire time, continued to talk down to me very condescendingly, and overall just had an attitude. My mother had ordered a phone on her plan and added me as an authorized user but one the stores end, i was not granted access. i don't understand why there are so many hoops to jump through to pick up a phone that a relative i live with purchased!! it's a phone, not a firearm, stop treating it as such. absolutely terrible. once i'm on my own i will never purchase from at&t ever again, just from this experience alone. i have never experienced worst customer service.