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Verizon

2.3 (21 reviews)
Closed • 10:00 am - 5:00 pm
Updated a few days ago

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1 year ago

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Verizon S.

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9 months ago

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Verizon S.

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4 years ago

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5 years ago

Regular Verizon location. Typically set up the way they all are, nothing special or worth writing home about.

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3 years ago

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Verizon S.

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4 years ago

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4 years ago

Same here Seth- bs as this has not been easy for me to tackle or solve did or has anything worked for you?

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7 years ago

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Verizon Customer Service

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12 years ago

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12 years ago

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7 years ago

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7 years ago

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6 years ago

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Verizon Customer Service

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5 years ago

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13 years ago

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10 years ago

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12 years ago

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12 years ago

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12 years ago

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11 years ago

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8 years ago

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Ask the Community - Verizon

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Verizon

Verizon

(31 reviews)

$$$

My iPhone 8+s WiFi & Bluetooth stopped working & I took it into this Verizon because that was where…read moreI had gotten the phone. Mind you, this was after I spent a full hour on the phone with an Apple tech rep who- after repeating the problem 274 times-continued to ask me "have you tried turning Bluetooth on?" So I decided to try Verizon, because there's no way they could offer worse customer service than an Apple "genius" marinating in his/her arrogance with painfully unironic blue hair and an Apple logo calf tat, making you wait four hours just to tell you you MUST spend $1200 on a brand new phone. I came into Verizon at 7 Pm when they close at 8 (in true douchelord fashion.. I'm very sorry!) & there was a 20 minute wait. Despite my annoying arrival time, I was greeted with nothing but kindness and helpfulness. While waiting, the manager (wish I could've gotten his name to give him the proper kudos!) was making rounds to those waiting offering to help them. I told him about my phone situation, & he was not only very diligent in helping me diagnose the problem, but was also SO nice & understanding. Because my phone was under warranty, he helped me quickly order a new one & even sign up for a future protection plan. **did you know verizon replaces lost or stolen phones under their protection plans?! They do!!* Once again, Verizon has proved that they are the best in both service & customer service. Thank you to this awesome store & the wonderful manager!

Verizon keeps on upping and upping the price even though they send you an e mail that your current…read moreprice is guaranteed for a period of time. They are rude on the phone that is if you can understand them. Then finally I had enough and changed to another carrier after being with them for a very long time. They refused to send out a final bill then I get notice that I am being turned over to a collection agency for non payment. BEWARE stay away from Verizon! Verizon replied they want to escalate and get me back-NO WAY. They did escalate. They gave me someone's phone number to call at the time she would be available. An answering machine answered in French. Sorry I do not speak French. When I did get in contact with someone from the management team they actually screamed at me-?? They are nuts stay away from Verizon!

Xfinity Store by Comcast - New equipment!!

Xfinity Store by Comcast

(7 reviews)

Simply the best cellphone and cable store ever! Huge place, clean bathrooms, and a comfy seating…read morearea with so many phones to choose from in stock. The 12-month free phone service and phone thread are such an excellent value to put towards an upgrade. Right from the onset of stepping into the building, you are greeted with a friendly, kind smile and a welcome How can I help you? If you don't have an appointment, they kindly add your name to the list, and a service person quickly calls your name to assist with your every need. Dominiquic helped me two days in a row, and I am not easy to deal with or cell phone literate. She was very patient with me and very knowledgeable. PRODUCT knowledge is imperative in any customer service position. After all of this, I just want to say thank you so much for your help!

I used to hate dealing with Comcast in any way shape or form, but my most recent experience has…read moremade me give them 5 stars. The store gets 5 stars for service, promptness and attention to detail. I took a broken box in and was out in three minutes. Not only was Shana G professional and courteous she let me know I needed to return my old modem ( I upgraded my speed) or I would get charged. I went home, easily installed and programmed my new remote then went back to return my old modem. The next gentleman that helped me was just as courteous and prompt. Thank you both. One more thing, my tech on the phone who figured out I needed a new box was also outstanding!!!!

WaveDirect - A local service team ready to assist with your wireless needs.

WaveDirect

(5 reviews)

The worst customer service I have ever received. My credit…read morecard expiry ran out, so they emailed me they needed to update my card. I wrongly assumed I could email them the new expiry date. Instead of replying that they can't update it that way, they canceled my internet. BTW I spent a good two hours monkeying around trying to fix it on my end before I gave in and called for support, to find out I had been canceled. When I called to give them a new card and state that if this was communicated to me I would have called with the updated information. Instead I had a extremally ignorant woman over talking me and putting me on hold so I couldn't have my say needless to say that didn't end well. The only reason they are in business is because rural communities had no other choice. Thank GOD, for Cogeco Cable! Their tech support is any better, numerous times I have called about slowness, or not connecting. There first response is it's your issue not theirs. If you aren't tech savvy they have their customers dazed and confused on how to proceed. When 99% of the time it's on their side. One more month of this and I am free of Wave Direct.

TL:DR; a mixed bag…read more Was sold and purchased 25 Mbps down, 3 Mbps up. Initial speed tests were not good. Extremely variable; often times no faster than 4 Mbps down, and less than 1 Mbps up. I noticed that I seemed to max out at 15 Mbps down and 2 Mbps up. WaveDirect have a package that matches this service profile. I thought that was too coincidental. I inquired, and sure enough, I was on their 15/2 service and was told this was the maximum they could provide at my location. I work from home, and like many others these days, I spend a majority of my time on Zoom and Teams calls. Upstream is important. I complained, and they modified my profile to provide up to 3 Mbps up as a compromise. They couldn't provide more on the downstream. During regular casual use (YouTube, web surfing, etc...), it was *okay*, not great. Very inconsistent. Wildly variable ping times. Sometimes I could cloud game on it (Google Stadia), but usually, it was too pixelated and laggy to be able to. Whenever it rained heavily, service would be knocked out. In the mornings and evenings speeds were *very* slow; 1-2 Mbps down at times, less than 1 Mbps up. When I was able to start using the connection for work, it was again, choppy and inconsistent. Most of the time it would be fine (but not fast), often times borderline unusable (choppy audio, freezing video). Once my 1 month trial was up, I asked if they could extend it by a week because I hadn't had much time living with it for work purposes. I was told no. Reluctantly, I decided to sign a one year contract for $99 rather than pay the $199 no-contract fee. Contract terms were also confusing; I was told this, first: An immediate cancellation-2 Year/Full penalty when committed is $450 (Under a Year/If paid within 2 weeks can be reduced) ** Complete Under One Year = Cancellation Fee of $200 ** Complete One Year = $50 I found this slightly confusing, so I asked for clarification when agreeing to continue service. I was then told they had changed things to $15/month for each remaining month in your contract. That was a factor in choosing to sign for one year. The next 6 weeks weren't great. My router (eero) runs a speed test almost daily, so I had a running log of performance. 5/2 was the average. There would be good days where it hit 14/3 or 10/2, but there were far more days of 4/1 or even 3/1. Steaming video services would buffer frequently. I reduced quality settings in every streaming app that I could. Storms are frequent in this area of Canada, and we would have outages that would often last 5-10 minutes. I decided to call WaveDirect to cancel. I asked if any accommodation could be made on the cancellation fee, as it just wasn't working out, and I had expressed concerns before. I was told it would be $450, which contradicted what I was told when I signed up. Then I was offered the $15/month for the remaining contract term (11 months). They informed me that because I hadn't called to complain about service outages, they couldn't compromise on the fee. Frankly, I would have been calling them almost daily. When I did have to call technical support to authorize my personal router (twice), no one ever answered the phone. I had to leave a message and they would eventually call me back. I never received any response to my text messages either; a newer option they advertise on their recently revamped website. WaveDirect was a mixed bag of mostly average, somewhat acceptable service, with frequent service disruptions, inconsistent communication and somewhat misleading business practices. I feel like they did their best as far as the actual *service* goes, given technology constraints, but they could improve the other areas of their business a little bit, too. I would only recommend them if you're okay with the above, or if you literally have no other option. If you're a casual user who isn't relying on the internet for virtually everything (work, entertainment, etc...), they may suit you just fine.

AT&T Store

AT&T Store

(14 reviews)

$$

Worst AT&T store in the area. I have 11 lines on AT&T so I'm very familiar with the stores and…read moreonline customer service. This store is rude from the initial conversation. Sat in the store for about half an hour waiting for help only for them to make up additional charges that didn't apply online or in the store I visited after this. The attempts to add cost to my transaction appeared to be a successful attempt to get out of doing the work because it wasn't even presented in a way that it would be reasonable to pay it. They often have a better selection of phones than the other nearby stores, but If I can't get it at another nearby store I will just go with buying online before ever stepping foot in this place again.

Service was terrible, the lady with the hoops and cumbrella eyelashes was very rude, very…read moredismissive, did not want to try and find a way to solve the problem, stayed on her phone the entire time, continued to talk down to me very condescendingly, and overall just had an attitude. My mother had ordered a phone on her plan and added me as an authorized user but one the stores end, i was not granted access. i don't understand why there are so many hoops to jump through to pick up a phone that a relative i live with purchased!! it's a phone, not a firearm, stop treating it as such. absolutely terrible. once i'm on my own i will never purchase from at&t ever again, just from this experience alone. i have never experienced worst customer service.

Verizon - mobilephones - Updated May 2026

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