The in-store experience was good, but after I upgraded a phone, paid the upgrade fee and taxes,…read moredeclined Verizon protect coverage and did not approve any additional features...I received multiple emails welcoming me to Verizon protect and hotspot service. So I checked my account and sure enough I was signed up and going to be charged for these unwanted services on my next bill. I canceled them, waited a day, checked my estimated next bill and saw the upgrade charge in there. I looked through all of the documents in my account, all of my emails from Verizon and could not find a receipt for payment made. I called what I thought was the store I went to, got an off-site representative and after answering many questions and explaining the issue, finally received a receipt my email. *My final opinion and advice - watch out and triple check everything!!!!

0 stars - this store allowed someone else to add 3 lines to my account and finance a new device…read morewithout requiring the two-factor identification that I kept denying from my cell phone - I live in a completely different state but apparently that wasn't enough of a tip-off for fraud? STAY AWAY FROM THIS STORE

Had a fantastic experience here at Christmas! I came in to ask a few questions and Jessica was…read morehelping me out. Next thing I know she's got me in a new iPhone 11, with activation and my phone "clouded" over. It took some time since I didn't know my pin. (Which you can change by the way in the Verizon app.) I'm all hooked up with a new device! Helpful and patient with the process. Also got me everything I needed for my phone too!

Jordan was knowledgeable and helpful in pointing me to the right phone and accessories he knew…read moreexactly what the plans were and helped tailor the plan I needed

I dropped my laptop off Sunday the 21st of June where I was told by the guy at the front desk they…read morehad the Liquid Metal I needed then told it would be done the latest Tuesday morning. As I work in Lansing I requested my mother to go and pick it up Wednesday where she was told and called me and put the phone on speaker that the Liquid Metal they had actually wasn't correct and the new Liquid Metal would be there later that day. I eventually showed up to the store the 27th where I was told again the Liquid Metal wasn't there and I requested a tracking number and better updates. The shop claimed they had reached out but after review of my phone records no attempts were made until after that Saturday. They eventually put the new Liquid Metal in when it had arrived and messaged me about this and then called telling me the fix did not work. On Thursday July 2nd my mother had returned to pick up the laptop. When I came home July 3rd to see if everything worked out good I find many more Scrapes and scratches on the laptop and when turning it on the fans had a hitting sound leading me to believe the laptop was assembled incorrectly when picked up. The 1 star rating does not reflect my opinion of this store as I believe it to be much lower. I find it insane to charge nearly 200$ for a Liquid Metal replacement then after 2 weeks of waiting receiving a laptop that has more issues than when I dropped it off. This store created more issues to the point i don't feel comfortable turning this laptop back on. A new laptop in 2024 that cost 3600$ that now is a paperweight till a competent repair place looks into this and hopefully can repair it. DO NOT TAKE YOUR PC'S HERE.

These guys were so nice and helpful when my touch screen suddenly stopped working. They even…read morereminded me that I had insurance I forgot about!

I have stopped in a few times now for batteries and they always have what I need. Really great…read moreselection and my go-to place for random battery needs.

Prompt friendly service. Very competitive quote for battery and installation. No upsellread more

I finally got my iPad Pro back. It's been almost three months. I took it in for the battery and…read moreall kinds of things went wrong. But I was patient because I knew there were a backlog on getting computer chips. So now I'm back in business. I love this store. So if you are looking for a repair store or an upgrade in a phone or tablet this is the place. The items are not refurbished but may be slightly use but in excellent condition. All brands not just Apple's and Samsung. Customer service is great also.

It's never fun to have to get a broken screen fixed since you know somewhere deep down, you should…read morehave done better. However, if you find yourself if in this predicament, I do recommend coming here. Fast, efficient and friendly

Last night I shattered my iPhone screen when I was outside running. I'm one of those careless…read morepeople that has a case for my iPhone but not a screen protector. I've dropped my phone countless times and nothing has ever happened before. Perhaps I thought my phone was shatterproof or something. The glass on my screen would get into my fingers every time I would text. I put my phone in an otter box case right after that has a projector. I could hear and feel the glass break even more every time I used my phone. I quickly looked on Yelp for a phone repair place close by and got a quote. I went in today to Metro Detroit Phone Repair and was quickly assisted. For $70 I was able to get an Apple screen and a warranty. In about 30 minutes, my phone was fixed and good as new. Highly recommend Metro Detroit Phone Repair! Fast friendly service.

Zac was quick! Replaced battery and assisted with all my questions. Repair and accessories are…read morereasonably priced. Would use again. Thanks Zac

Great place to take your electronics. I needed my iPhone battery replaced and an iPad repaired…read more These guys were honest and fair. Hopefully I won't need a repair anytime soon, but if I do, I know where to go. Thank you!

Cleaned the viruses on my phone for $95. Same day. Will return with other devices. Friendly gave…read moregood advice.

Was having phone charging issues. Took phone to them at 11:30 - had repaired and returned by 1:45!…read more Now charging quickly. Totally appreciated the quick response and affordability.