First off, this was all found out and verified by the ATT Fraud Dept, I had no idea they did this…read moreto me until ATT Fraud told me. Also this case has been documented by Chesterfield PD among many other agencies. I went in there to buy a phone, a wifi tower, and 2 direct tv boxes, which is exactly what i walked out the door with that night and ALL i walked out with that night (has since been returned back to att). They first stole my iphone 16 trade in ( which I still owe T-Mobile for), on the night of 3/25/26 and did not give me a receipt. And when i demanded a receipt days later, the female manager R made one and cancelled it as soon as i left the store 11 minutes later per ATT fraud dept. (Felony theft by conversion and elderly/vunerable adult abuse). Also i found out (per ATT Fraud Dept), that the guy who was in charge that night and whos name is on the receipts, (S.K.), added multiple unauthorized lines and devices on my account, and also made a completely different account using my name, ( ID theft, multiple fraud counts which will be 3x enhanced per elderly and vunerable adult statutes). Also that same night i bought a iphone 17pro max, but first picked out a iphone 17. They charged me a restocking fee although the exchange was within mins of each other. Also they gave me a receipt that same night that says i picked up the device (iphone17promax) at the Richmond, Mi store (which the female manager R manages), which is completely NOT TRUE as i got the phone at the 23 mile New Baltimore store. ( which is another charge i cant remember right now). They also gave my friend the same kind of receipt when she bought her device there. And lastly, they manipulated my iphone 17 promax, making it impossible to reset so i could send it back, so i would be stuck with the comprimised phone and stuck paying all these fraudlent lines. Thank God for ATT fraud department and the office of the president of ATT. This has all been documented and veriied by ATT themselves and a investigation has been initiated against these players. Oh and one last little scam the female manager R tried to pull..when i asked for a box and label to send the 17pm back, she gave me a box with tape all over it saying dont accept if seal is broken! Of course the seal is going to be broken, i still had to put phone in box and send it! (Nice try though)... And during this nightmare, before ATT Fraud uncovered all this, everytime i went in for help i was treated like a piece of garbage with snide, smart alec and rude comments and behavior by most of the workers there, especially SK. Im out thousands of dollars just because of this store and the nonsense thats allowed to go on under R's watch. THESE ARE ALL FACTS VERIFIED BY ATT! They thought they were going to get a free ride with those fake lines, and i still am not sure what other damage they have done to my credit but will soon find out. So in all i would run, not walk, or better yet dont even consider going there. If they did all this to me, im sure they have done this to many more people. I wish I could be there when R and S.K get arrested. I'm shocked they have been allowed to do this stuff and I'm absolutely sure I'm not the only victim. This has also been reported and accepted by the Mi. Atty General, FTC, FCC, and Chesterfield PD. I am pressing charges to the fullest extent of the law.
