Ordered a phone online on Verizon, clicked option to pick up phone in store. This store was closest…read moreoption and it said they had the specific iPhone in stock. Order was in "process" for 6+ hours, called store to inquire on when i'd be able to pick up the phone. I was told "I don't have an answer for you, it's Black Friday we're pretty busy".... Okay? Next day went into this store at 12:30pm to see if I could literally just pick up the phone I ordered and paid for, was told they canceled my order as soon as I placed it the day prior, because they were "out of stock". Was told that I'll have to just cancel my order through Verizon and have it shipped to me instead. Why couldn't I be told this when I called the day before? Waste of time, never will be purchasing anything at this location.

Austin the assistant manager is extremely helpful, professional, and courteous. He was able to make…read moreadding a new line easy and cost effective. The store is clean, organized, and all the staff is friendly. Was very pleased to work with Austin.

My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.

Had such a great and easy experience getting my screen protector replaced here today. Would really…read morerecommend this location to anybody needing service with T-Mobile!

Amazing Service. Wonderful review!! Took my grandmother here on Saturday morning expecting it to…read moretake forever... David, our store rep, helped us super fast- with more than just a smile! not only did David hook my grandma up with a new phone that she loves, at a great price but made us feel warm and welcomed throughout the entire experience!! this guy had me thinking " maybe I should switch too" lol he was even so cool, the lady next to us; we thought was his family they were so friendly like. so totally cool 10 stars in my book! thanks again David and T-Mobile!! :)

I had reached out to find out more and during/around my chat with Apple the manager called me and…read moreset up an appointment. Gave me a direct/personal number too. My appointment was set for the day they moved their store to the local Meijer. I showed up and the only tech there took care of me (I had called earlier also) and took care of me as he should of. Found out my only issue was the electrical outlet I was using for my charger. Not my phone, my new charger or lightning cable. Nothing of mine. Took care of me as quickly as it was to observe, took care of me as a regular client and charged me appropriately. Will for sure go back after my experience with the tech and manager.

Called store about cracked iPhone 11. Was fixed in 20 minutes after arrival. Competent, friendly…read moreservice. Even got to spin the wheel for $20 off.

I have used this business to replace screen on tablet, transfer data and always have great,…read morefriendly service. Just had a problem connecting my USB cord to tablet. Fixed on the spot and charge was so low I don't want to mention. These guys are pros!

Great service. Courteous and patient. The fellas answered all of my questions and demo'd a few…read morethings. This grandma is always eager to learn! Hurrah, I was saved the expense of buying a new cell. Thanks guys.

I came in to fix a deeply chipped phone and was worried that it would take longer than a day, even…read morethough I had a flight the next day. I came in, they talked to be about insurance which helped me know what I had access to and was super helpful, they checked the price with me before checking that they had the parts, they found the parts, and gave me an estimate of 2-3 hours. When I came back I did have to wait in line a bit, but it was worth it because my phone was fixed and completely back to normal. Great service and amazing work.

What was the most frustrating thing was the fact that they had to order a part, and it took nearly…read morea week to get there. Bros: you work 20 mins from MicroCenter... There's no reason why you guys don't have an account with them and can get parts way quicker. I get you want to make your 600% markup on parts but to have a customer wait a full week for a part that microcenter had available for pickup same day is insane. And when I offered to go get it FOR you, you say that you don't allow that... won't come here again. Just bring your stuff to microcenter

spoke with a young woman and a young man about replacing my kids tablet and my phone, very nice and…read moreweren't awkward at all. very quick took about 25 minutes to get it all set up and checked out super good experience and got it done

Alright Alright I should have listened to my hubby to be sooner.... AGAIN HE WAS RIGHT. So he got…read moreme with Verizon and here i am there adding a additional line for one of my spoiled children.... 10% off first Responder Discounts as well. So if your like me. Show your credentials and boom 20 bucks off our bill a month. I have to call out this man who is my new best friend. But lets keep it professional lol Alaric. Thank You Sir.

Do not go there I took my son's iPad for a screen repair. They told me it will take two days. It…read moretook them almost 2 weeks and when I got it back, the iPad works for about 30 minutes and shut down.

This place sucks it took 2 weeks for them to even look at my MacBook Pro and to fix my computer…read morecustomer support didn't help at all and kept making excuses over and over and they didn't even fix my keyboard nothing has changed on my keyboard it still doesn't work and it cost over 70 dollars just for nothing to be fixed