The strip mall is dying, the mall is dying, and I'm not feeling too good myself these days…read more Found the store after neck craining and swearing and pulled in. I was met by a quiet young man and announced I wanted a phone and a deal on one. Black Friday was almost here so.. Deal? What is this deal? What? Their faces were blank. They didn't even try and sell me a phone, nevermind a deal. The ineptitude was awe inspiring. I am now at Best Buy. And where did Hell did Verizon do with my favorite store at Partridge? And why are men in black following me?

The staff is awesome and very helpful. They have great deals on tablets. They helped me get on the…read morebest plan for me and saved me money. Won't go anywhere else to buy a phone.

The best, nicest & friendliest! Fixed my shattered iPhone screen pretty quickly. Pricing was really…read morefair.

terrible, called to see if i can get my old phone fixed, put on hold, the guy who answered was…read moreextremely rude and yelling at me over phone when i asked how much it would be to get it fixed, wouldn't recommend

I wasn't expecting fast service, but it happened! I upgraded my phone and went in to have the…read moreinformation transferred from my old iPhone onsite. There was a slight hesitation, but I wanted to be sure everything was working properly before I walked out. All my questions were answered and I realized I needed a new adapter. Parking isn't the best, but I got as close as I could. I think they had reserved spots at the mall a few years ago.

You left Partridge Creek. It was a good store with great service. I am not going to drive further…read moreout. You lost a customer. Real dumb decision.

Chris was great very helpful and a pleasure to work with. Would definitely recommend Chris or the…read morestore manager Stan. Saved us some money switching for Xfinity.

Everything about service in this store is horrible. They immediately take your money and give you a…read morenumber to call to handle the problem you go in for. All the while you are in the store on hold with customer service for an issue they should handle and you hold for almost two hours and they shake their heads and say "so sorry" DO NOT USE AT&T products!!! You have been warned!

Austin has amazing customer service skills. He was really patient with us in getting the buy one…read moreget one iPhone XR. He even gave us an awesome deal on the case and glass screens. My sister has a habit of breaking her screen, so a glass screen protector is a must. Austin sat with us and explained all costs and how to set up the new phones. The whole process was smooth and easy. They even charge $50 if you get insurace and you break your screen. My sister typically pays $140 through apple. Fuwad and Austin are super friendly which makes the process less stressful. We will definetely come back for future phone upgrades and any issues!

I upgraded my phone using my Next up plan. Without consulting me, the person who helped me changed…read moremy service plan resulting in my losing free HBOMAX which was included in the plan. It was the only reason that I had upgraded to that plan to begin with. Add to that I just got my first bill and it was $275.00!! (Double what it had been) as apparently I was charged for both service plans at the same time. Not really too happy at the moment. I called ATT and they fixed the billing issue, but I am unable to get the HBOMAX back without paying nearly $20 a month. Grrrrrr! Make sure you are VERY specific when you come here for purchase or upgrade.

This place used to be good. I have 2 lines. I cancelled 1 2 months ago and they reactivated it and…read morekept charging me the 80$. My plan was clearly 50! Save your money because there people are shady Sam is a liar and don't go here! His partner on a Sunday said he canceled my one line!

I took my IPhone into this store for a broken screen. They replaced the screen while I waited. It's…read morejust like new again. Super fast quality service. So happy!

Rebecca was rude, dismissive, and had no idea how to do her job. We sat there for 2 & 1/2 hours to…read moredo a new phone transfer. She left us sitting at the desk and helped 2 other people. I finally had enough and figured out to do her job for her. Terrible place, waited 45 minutes before being helped. Employees generally rude, and the manager who had just entered was "unavaluable". Will never return and will take my friends that admire my new phone to another store to upgrade.

The term "wtf" is putting my experience mildly. I've been in the "technology" industry for 24+…read moreyears. I've been dealing with an active breach at home since July 3rd; I've gone through 7 cell phones, 6 phone numbers, on 2 carriers and 2 modems.. not to mention every electronic in my house and an entire server room. I went into the store tonight to get new Sims for two of my phones. Guy in his 20s was working and asked why I wanted to swap my Sims. I told him I was having a security issue and I needed new ones but couldn't insert them at the store that I need to do it in a controlled environment. He told me I had to show him my hacked phones.. no problem, whipped 3 phones out. I showed him one, pointing out that the signing certificate and apk hashes do not match on all apps. I have screenshots of everything verified last night, I woke up this morning to them all failing. The only thing done to the phone was sign into Google play and download teams. "Sir this is a third party operating system, it's not the original Samsung android OS." Yeah, no sh*t.. I loaded a hardened copy of android. "Sir, what makes you think you're hacked." Um, because I say I am. This is literally my job. "Sir, to hack a phone like this you would need to be a world class hacker." Um, I assure you no you don't but as a matter of fact, I believe that's who's targeting me. "Unless you can show me on these other phones that have the original operating systems on them I'm not supposed to replace them." Ok bet, here you go. Brand new razr plus. I pulled up my endpoint and showed him it detected SSL stripping on WiFi and cellular. "Sir this is a third party app, you need to show me on the os." Omg man are you kidding me?! Ok here you go.. first do you know what a sym link is? "No" ok it's when a symbolic link is made between files or folders meaning the OS will look to it's folder but it's linked to another so it has no change on the OS side regarding programming. Google fi and Google talk is symbolically linked to my OS, there's a system_ext that has a copy of all the OS files but has additional files as well that are being called on in a whitelisted folder. "Sir your phone is on airplane mode" SMH. Deep breath. I know.. "sir I need proof like an alert popup from the OS" To give me new Sims? You need a popup? "I have to show that the phone is not working or has something wrong with it. You have your phones on airplane mode. If we take it off I'm sure they'll work." If you're reading this... It took everything in me not to smack you in the mouth. You're welcome.. I have them on airplane mode to possibly prevent you and the store from infection.. I only brought them incase they were needed. "Sir I'm going to need to turn them on.".... You know what nevermind. "SIM cards aren't capable of having viruses, getting new Sims won't help anyways.." (I'm dumbstruck on how much of a dbag this guy was) dude. I assure you I know more than you do about forensics and security.. "the best I can do is give you this number to call" who is this? "Att tech support" I'm good man. I spoke to them last week, the passed me to security which passed to a higher up security which moved me to att global security. After I told them I've had a lot of the same malware being used by the same threat actors hitting them but I had a copy of their initial payload unencrypted, they asked my contact info and then paused.. he said his system went down and it would be a minute. So I waited. He came back a few min later and told me his systems are not coming back up. So I asked to get passed to a coworker to give my info. "I'm sorry sir but all of our systems are down right now." Global security? "Yeah, please call back in about 30 min" that may just be a coincidence but hey at this point, never know... I've had the WORST experience with att. Internet gets it's updates over the air so I'm unable to reload the firmware, not allowed your own modem. I can literally stick the fiber connection into my firewall directly and could get it to work with a was110 sfp module, extracting the certs on the modem and cloning the mac but yet you can't make it easy by allowing a normal modem. The wireless... Where do I start. One, I bought 2 phones, had someone else purchase and ship them to someone's house. Activated when having my modem replaced. Hacked that night. I requested for WiFi not to be setup on the modem, came home and couldnt get internet. Logged into the modem and it had a hidden network called ghost set up. Wife's voicemail password was setup, our phones were routing through ATT4. Later that week.. guess what popped up on the threat map? ATT4. A week later I stopped in a store to get new phones with new numbers. Mind you at this point I'm already out 50-70k worth of equipment at my house.. I had to sign up for two more phone numbers to get new phones for as cheap as possible. (Come to find out I could have upgraded my original two phones and not paid for new ones)

Review #510 March…read more31, 2025 First, let My total Review here reflect from previous visits and photos when this location opened in April 20. 2021. Then on August 17, 2024 I was quoted updated amounts for triple play package plus a new service package with deleting my home phone. Those two visits were attentive by appointment and my questions answered with reasonable prices. Looking at several other reviews for this location noted 1 or 2 stars. I guess those customers don't have patience and probably walked in without an appointment expecting a 30 minute or less visit. There's also 10-12 employees working here so this location is Not short staffed weekdays or weekends. I agree with Paula M. Yelper who left a nice 5 star review plus I will as well. Recently on March 21, I made an appointment 5 days in advance for a new cell phone and changed my service from AT & T to a better rate and coverage with Xfinity By Comcast Plus again as I do every renewal, Lowered my cable monthly bill. Upon walking in 15 minutes before my appointment time I was greeted by a customer service check-in rep. She checked my name off her list and pointed where I should sit in the area of cell phones till my name was called. I used my stopwatch on my cell phone and after 12 minutes my name was called to start the process. My new Samsung S24 FE had only 3 colors of choice in which I picked sky blue, although its covered up now with a fashion slim case of royal blue. :-) My old carrier AT & T service was cancelled by the customer service rep on the phone promptly while my new and old cell phone were making them transfer. I noticed this location was busy on a Friday but not extremely like on a Saturday. The total time according to my stopwatch for a cell phone purchase, service change and testing my new phone was 52 minutes. I was pleased and felt the time for this whole process went very smooth and effective thanks to a sharp, knowledgeable and helpful guy. I'll have to track down my paperwork and his unique name. This location provides services such as Internet, Television and Security Systems, Security Monitoring and Repairs. Since April & October 2021 visits then My current March 21, 2025.. I can post My 5 Star Experience Review! BTW: My fast internet speed, three cable televisions plus My cell phone coverage work great. Thank you Xfinity for these contract plans for a low rate under $200.00 Sincerely, Karen - SpecialK Macomb Customer since 1995

Negative 10 stars - rude employees- since February- promised 1 price -- 3 months later never…read morehappened. They refused to give price in writing- ridiculous!

About Verizon, not any particular store. Verizon only cares about getting the most money out of you…read moreas possible. Expensive to start with, then added fees for any kind of help, Customer service (on line and phone) is long and poor, will not tell you about less expensive plans when asked, etc. I left and never will go back

3/14/2021 This…read morefairly new Verizon Service Center is located on Hall Rd. (M-59) in front of Lakeside Mall at the traffic light! I have walked in here a few times before and during COVID-19 for my customer service and cell phone attention. This Verizon "Go To location" is close by and I have stopped in here a few times when I need to replace and install a new Invisible Extreme Impact & Scratch Protection Shield on my Samsung S10e cell phone. The shield is from Zagg, Inc. located in Plainfield, IN. This Verizon is clean, organized. The employees are helpful, polite, and quick to assist Me with my installation request. All the CSR's / technical support employees are highly skilled and friendly. Please note due to COVID-19 a Verizon customer must call their 800 phone number to set up a appointment in advance. They do accept walk-ins now but you will have to wait a while since appointments are recommended for fast efficiency plus one on one personal attention and service! I ordered my new extreme screen protector from Zagg and received it with free shipping in 3 days not the suggested 5-7 days. I talked to a great CSR from Verizon on the west coast in California who was very helpful to offer Me 2 different days and times for my special installation appointment. He also confirmed the information back to Me as well on the phone and within 5 minutes I received a text and email of confirmation. My installation appointment day I chose was 2/24/2021 @ 5:30 pm. This time was perfectly set up for my schedule which was after I finished working. When I arrived on time at this location, I was greeted outside by Jessica a CSR then escorted to sit down at her station. It was set up with precaution health things along with a glass partition for distancing. Jessica completed the task and I was out the door and on my way in less than 30 minutes. Thank you to this Local Verizon store and it's convenient location! *Also a Verizon customer can pay their monthly bill here too. I haven't used the machine inside, since my bill is automatically deducted from my checking account for a $5.00 discount from Verizon too! I highly recommend this Verizon Location if you are a customer! 5 stars! ***** :-)