Review #510 March…read more31, 2025 First, let My total Review here reflect from previous visits and photos when this location opened in April 20. 2021. Then on August 17, 2024 I was quoted updated amounts for triple play package plus a new service package with deleting my home phone. Those two visits were attentive by appointment and my questions answered with reasonable prices. Looking at several other reviews for this location noted 1 or 2 stars. I guess those customers don't have patience and probably walked in without an appointment expecting a 30 minute or less visit. There's also 10-12 employees working here so this location is Not short staffed weekdays or weekends. I agree with Paula M. Yelper who left a nice 5 star review plus I will as well. Recently on March 21, I made an appointment 5 days in advance for a new cell phone and changed my service from AT & T to a better rate and coverage with Xfinity By Comcast Plus again as I do every renewal, Lowered my cable monthly bill. Upon walking in 15 minutes before my appointment time I was greeted by a customer service check-in rep. She checked my name off her list and pointed where I should sit in the area of cell phones till my name was called. I used my stopwatch on my cell phone and after 12 minutes my name was called to start the process. My new Samsung S24 FE had only 3 colors of choice in which I picked sky blue, although its covered up now with a fashion slim case of royal blue. :-) My old carrier AT & T service was cancelled by the customer service rep on the phone promptly while my new and old cell phone were making them transfer. I noticed this location was busy on a Friday but not extremely like on a Saturday. The total time according to my stopwatch for a cell phone purchase, service change and testing my new phone was 52 minutes. I was pleased and felt the time for this whole process went very smooth and effective thanks to a sharp, knowledgeable and helpful guy. I'll have to track down my paperwork and his unique name. This location provides services such as Internet, Television and Security Systems, Security Monitoring and Repairs. Since April & October 2021 visits then My current March 21, 2025.. I can post My 5 Star Experience Review! BTW: My fast internet speed, three cable televisions plus My cell phone coverage work great. Thank you Xfinity for these contract plans for a low rate under $200.00 Sincerely, Karen - SpecialK Macomb Customer since 1995

Negative 10 stars - rude employees- since February- promised 1 price -- 3 months later never…read morehappened. They refused to give price in writing- ridiculous!

I found NetPenny in an old phone book. I called, signed up and for $46 I have had the basic…read moreservice since 2019. They have never raised my rate.

From the owner: Professionally installed High Speed Internet at a low monthly price. Most providers mail you a…read moremodem or make you purchase one at Best Buy and you're on your own. Not with Netpenny.

I had solid service from ManagedWay, but be aware that you will get a tax assessment notification…read morefrom the City of Troy for having computer equipment in the city. I've not dealt with this yet so don't know the final cost involved, but this was an unwanted surprise that will require attention.

From the owner: Data center services, and Internet Bandwidth.read more

About Verizon, not any particular store. Verizon only cares about getting the most money out of you…read moreas possible. Expensive to start with, then added fees for any kind of help, Customer service (on line and phone) is long and poor, will not tell you about less expensive plans when asked, etc. I left and never will go back

3/14/2021 This…read morefairly new Verizon Service Center is located on Hall Rd. (M-59) in front of Lakeside Mall at the traffic light! I have walked in here a few times before and during COVID-19 for my customer service and cell phone attention. This Verizon "Go To location" is close by and I have stopped in here a few times when I need to replace and install a new Invisible Extreme Impact & Scratch Protection Shield on my Samsung S10e cell phone. The shield is from Zagg, Inc. located in Plainfield, IN. This Verizon is clean, organized. The employees are helpful, polite, and quick to assist Me with my installation request. All the CSR's / technical support employees are highly skilled and friendly. Please note due to COVID-19 a Verizon customer must call their 800 phone number to set up a appointment in advance. They do accept walk-ins now but you will have to wait a while since appointments are recommended for fast efficiency plus one on one personal attention and service! I ordered my new extreme screen protector from Zagg and received it with free shipping in 3 days not the suggested 5-7 days. I talked to a great CSR from Verizon on the west coast in California who was very helpful to offer Me 2 different days and times for my special installation appointment. He also confirmed the information back to Me as well on the phone and within 5 minutes I received a text and email of confirmation. My installation appointment day I chose was 2/24/2021 @ 5:30 pm. This time was perfectly set up for my schedule which was after I finished working. When I arrived on time at this location, I was greeted outside by Jessica a CSR then escorted to sit down at her station. It was set up with precaution health things along with a glass partition for distancing. Jessica completed the task and I was out the door and on my way in less than 30 minutes. Thank you to this Local Verizon store and it's convenient location! *Also a Verizon customer can pay their monthly bill here too. I haven't used the machine inside, since my bill is automatically deducted from my checking account for a $5.00 discount from Verizon too! I highly recommend this Verizon Location if you are a customer! 5 stars! ***** :-)

Got my dad off his Consumer Cellular plan and onto my T-Mobile plan at this store. Jeremy helped us…read moreand my dad was so grateful he left him a $5 tip. I've never left a gratuity at a cellphone store; I even Googled if it was something usually done and it doesn't look like it is so I haven't been lacking. Hence, the look of surprise on Jeremy's face and his insistence it wasn't necessary before accepting it. (Dude better not get in trouble for this review!) I don't leave tips at the cellular store but I will bequeath a 5 star review here. My dad isn't tech savvy and didn't have some crucial details taken care of so we had to jump through some extra hoops but Jeremy handled it like a champ. I almost never go in T-Mobile stores since I started paying my bill online and I can't say that I miss them but this experience was about as painless as it could be. And this location is a bit out of the way for me - we were just near a Target where my dad got signed up for Consumer Cellular and where he discovered they only sell their phones and he gets zero costumer service there. So I don't know if I'll be back to this particular T-Mobile but I will look somewhat fondly on it if I pass it on ugly Hall Road.

Went to get a new phone today. it was a little wait but, that was ok. I had a customer service guy…read morename Erick he didn't give me a receipt until I asked, he didn't give me a bag for my new phone (then he gave me like 6 stating "he has to give them all away anyway" plus he didn't even open my phone for me to check out. He didn't give me the option to transfer my old phone . I asked how long would it take he said like 2 .5 hours. but, however it took all of 35 minutes for my phone to update all most all of my pictures and most apps once I got home and transferred my phone. I was not pleased with the service I received today. He also, didn't greet me but, greeted the person after me . He was with a customer when I came in but, he was assisting me but still greeted the next customer while hurting me along. I love being a t mobile customer but, I do not want work with him EVER AGAIN. I post reviews good or bad everywhere I go.

I have to give a special shout out to Mo. My sons iPhone 11 was not working. He was very frustrated…read moreabout it and I tried calling so many other locations to see if I needed to schedule an appointment to come in. Every location was too busy to answer their phone. I also tried calling the Apple Store and as I'm sure many know it's difficult to get in. After calling and texting them I got nowhere. But the. I gave just one phone call to this location and Mo answered. The moment I told him what was wrong with my sons phone he immediately knew what the issue was. He stayed on the phone with me till I could take the necessary steps to fix it. We were off The call within a few short minutes and now my sons phone works great. Thanks so much Mo for your help!

From the owner: Visit the T-Mobile store in Clinton Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 17370 Hall Rd Ste 128 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This has got to be the worst T-Mobile store I have ever been to. I went with a friend who just…read morewanted to get his email working, and the next thing I know he has ordered a new phone to be shipped. Once the phone came in it had a different phone number and he had to go to the store and have everything fixed. At some point my friend said he wanted his data transferred over and the employee seemed surprised. Isn't that just standard nowadays?? Anyways, we wasted so much time there and then he promised that everything would work good within 2 weeks??!! How weird is that? I got a new phone at a Berkley location a year ago and everything was transferred over and working on my new phone that was in the store within 30 minutes!! Like I said - this is absolutely the worst store.

Simply miserable experience! Drove to the store to inquire about upgrading the phones for myself…read moreand spouse. My wife added me as an authorized user on March 28th and yet the store personnel insisted they couldn't talk to me about the account. I had a copy of my bill with all the account information and the only thing I wanted to know was how much it would cost to upgrade both our phones from the Iphone13 to the Iphone17. I was told to add the T-Mobile app to my existing phone and then I could see the latest phone deals. Just exactly why do I need to load another app on my phone when I'm at the T-Mobil store asking a simple question. When I finally added the app they put me through absolute misery by insisting I answer endless questions about power of attorney, etc. The Indian woman at the T-Mobil store I went to was extremely useless and unbelievably unhelpful! For instance, she asked me about the condition of my current phone and whether it had any visible damage or cracks. I had the phone right in front of her to inspect and she still pestered me with these type of absurd questions. Do yourself a favor and avoid the Shelby Township T-Mobile store at all costs!

I'd give this place a zero if possible. My entire family cancelled their business with this company…read moreand will never do business with these scammers again. I was charged $800 for a 45 bill because they put in the wrong information on my account, took my money then deleted my information from their system to cover it up. My mom kept getting outstanding overage charges when she has unlimited and lied to her about being in a contract when she's only month to month. While trying to cancel her service Verizon charged her $10 to talk to a human on the phone instead of a computer 3 separate times and dropped the call charging her a little over $30 for literally nothing. Unethical garbage

I've been going to this site for years. The service is hit or miss. I have a corporate account and…read morethe use of a phone is a necessary evil so I make sure to update my phone every 3 years. I went here 3 times before I reached someone that acted like they gave a damn about my need to purchase a new phone and they actually had some knowledge about the products they were selling. He was friendly and actually communicated very well. For many of us, purchasing a new phone is stressful and my retail sales rep. this time was able to handle my stress. Each time I like to try a new type of phone so this time I purchased the iPhone X. The process was long, expensive and draining. I was sold things I did not need and in my stressful state I thought I was getting a deal...I was not. Thankfully, I stopped my purchase of $180.00 ear buds! I thought my phone required these wireless earbuds due to the type of phone I was buying. Holy crap, who has the money for $180 ear buds? I was also told I had to buy the $13.00 monthly warranty coverage. I was so exhausted I kept the coverage but have written myself a note to cancel it as soon as possible. Upside, I've had the new iPhone X for one week and I absolutely love it! Upside, my knowledgeable, patient, yet somewhat pushy sales guy did a great job of setting me up before I left the store.

These guys can make your phones and phone numbers do whatever you please…read more It's nice to be able to sound like an enterprise-level company when we're just starting out, but on the cheap!

I use this phone company at both of my businesses and the service and quality are unbeatable! I…read moredon't have to be put on hold when I can for any reason and the company is local in Michigan so the support is normally right away! If you are looking for a phone service, I would look at this place.