I was helped by MD and he was awesome!! I had tons of questions and had trouble deciding which way…read moreto go regarding my phones and he was so patient - I needed to file a claim for replacement of a damaged phone and he made the entire process quick and painless! This was one of the best experiences I've had at a T mobile store. The entire staff at this location are extremely friendly, knowledgeable and helpful. Thanks!!

Finally dumped Verizon after 15 years and switched to t-mobile a few months ago. Not that happy…read morewith the switch! The price isn't that much cheaper, the service coverage is far less! I do like how I can use T-Mobile on my travels! Works good in Canada (we live close to border) and worked good when I went to Australia. No increase for coverage!!!! I'm hoping with the sprint merger coverage will improve.

I wasn't expecting fast service, but it happened! I upgraded my phone and went in to have the…read moreinformation transferred from my old iPhone onsite. There was a slight hesitation, but I wanted to be sure everything was working properly before I walked out. All my questions were answered and I realized I needed a new adapter. Parking isn't the best, but I got as close as I could. I think they had reserved spots at the mall a few years ago.

You left Partridge Creek. It was a good store with great service. I am not going to drive further…read moreout. You lost a customer. Real dumb decision.

Customer service is excellent and friendly. They were very helpful and very knowledgeable about the…read moreproduct.

The worst store! Very unprofessional and not willing to work with the customer. They do not explain…read morethe promotion to the fullest. You have to ask the right questions to get the answer you want. Don't waste your time going to this store!

I have to give a special shout out to Mo. My sons iPhone 11 was not working. He was very frustrated…read moreabout it and I tried calling so many other locations to see if I needed to schedule an appointment to come in. Every location was too busy to answer their phone. I also tried calling the Apple Store and as I'm sure many know it's difficult to get in. After calling and texting them I got nowhere. But the. I gave just one phone call to this location and Mo answered. The moment I told him what was wrong with my sons phone he immediately knew what the issue was. He stayed on the phone with me till I could take the necessary steps to fix it. We were off The call within a few short minutes and now my sons phone works great. Thanks so much Mo for your help!

From the owner: Visit the T-Mobile store in Clinton Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 17370 Hall Rd Ste 128 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

My experience with this store was terrible. I was there the 1st time for hours because they…read moreprocessed my transaction incorrectly. I had to go back the next day after they told me it would be resolved and it was not.They had to have their tech support override their error which resulted in me having to mail my phones back and not being able to pay the balance which was the 1st thing I told them I wanted to do. I received confirmation that the phones I mailed had been received and then weeks later I got a text from Brandon telling me I needed to go to the store and turn the phones in. I let him know that Verizon gave me a label and they had been mailed back and I was all set. I then got another email saying that my trade ins had been canceled. When I texted him he said that he canceled the trade in's because they would "get dinged" and he "only let me know as a courtesy" but I could come in and start the process over. I called Verizon who confirmed that my phones had been received and the trade in amounts applied to my account. I will never go back to this store and would highly recommend that no one else does either. It was a terrible experience. Clearly customer service is not a priority.

The service they provide at the store is amazing best I've had in a while. Lawrence had assisted me…read moreand my wife gave me a vast selection of phones to pick out of transferred. My service got me a case, screen, protector, and a charger all for an amazing value. I would recommend this place to anybody that is in Macomb area!

Went into store waited about 30 mins for someone to talk to me. They have an advertisement about 1…read moreline for 45 dollars. The kid that tried helping me had no clue what he's doing. Kept going to what I think is the manager. They also have signs saying if you have ATT or T-Mobile they will give you a better deal. I have T-Mobile for 50 dollars a month. So he finally came back to me and tells me best price is 70 dollars. 2 signs in store with false advertising. I walked out when he said 70

Upgraded phone, switched a line, asked for asurion insurance, told exactly clearly what wanted…read more They added the Verizon insurance $20 instead of $8 for asurion, charged me $ for what I don't know yet cuz I asked for receipt and put my email in to receive yet it never got sent? I verified my email was 100% correct as well so there's a reason they don't want me seeing receipt which days later I'm still waiting on seeing. This business is shady as it gets. Also lie about plan costs (which at least we knew they were lying), but why do business with known scammers? I was already transferring phone when heard so was too late to get out of there. Really the amount of people they are knowingly misleading and taking money from is probably going from not just misleading or deceptive business to outright criminal behavior. Buyer beware.

Rebecca was rude, dismissive, and had no idea how to do her job. We sat there for 2 & 1/2 hours to…read moredo a new phone transfer. She left us sitting at the desk and helped 2 other people. I finally had enough and figured out to do her job for her. Terrible place, waited 45 minutes before being helped. Employees generally rude, and the manager who had just entered was "unavaluable". Will never return and will take my friends that admire my new phone to another store to upgrade.

The term "wtf" is putting my experience mildly. I've been in the "technology" industry for 24+…read moreyears. I've been dealing with an active breach at home since July 3rd; I've gone through 7 cell phones, 6 phone numbers, on 2 carriers and 2 modems.. not to mention every electronic in my house and an entire server room. I went into the store tonight to get new Sims for two of my phones. Guy in his 20s was working and asked why I wanted to swap my Sims. I told him I was having a security issue and I needed new ones but couldn't insert them at the store that I need to do it in a controlled environment. He told me I had to show him my hacked phones.. no problem, whipped 3 phones out. I showed him one, pointing out that the signing certificate and apk hashes do not match on all apps. I have screenshots of everything verified last night, I woke up this morning to them all failing. The only thing done to the phone was sign into Google play and download teams. "Sir this is a third party operating system, it's not the original Samsung android OS." Yeah, no sh*t.. I loaded a hardened copy of android. "Sir, what makes you think you're hacked." Um, because I say I am. This is literally my job. "Sir, to hack a phone like this you would need to be a world class hacker." Um, I assure you no you don't but as a matter of fact, I believe that's who's targeting me. "Unless you can show me on these other phones that have the original operating systems on them I'm not supposed to replace them." Ok bet, here you go. Brand new razr plus. I pulled up my endpoint and showed him it detected SSL stripping on WiFi and cellular. "Sir this is a third party app, you need to show me on the os." Omg man are you kidding me?! Ok here you go.. first do you know what a sym link is? "No" ok it's when a symbolic link is made between files or folders meaning the OS will look to it's folder but it's linked to another so it has no change on the OS side regarding programming. Google fi and Google talk is symbolically linked to my OS, there's a system_ext that has a copy of all the OS files but has additional files as well that are being called on in a whitelisted folder. "Sir your phone is on airplane mode" SMH. Deep breath. I know.. "sir I need proof like an alert popup from the OS" To give me new Sims? You need a popup? "I have to show that the phone is not working or has something wrong with it. You have your phones on airplane mode. If we take it off I'm sure they'll work." If you're reading this... It took everything in me not to smack you in the mouth. You're welcome.. I have them on airplane mode to possibly prevent you and the store from infection.. I only brought them incase they were needed. "Sir I'm going to need to turn them on.".... You know what nevermind. "SIM cards aren't capable of having viruses, getting new Sims won't help anyways.." (I'm dumbstruck on how much of a dbag this guy was) dude. I assure you I know more than you do about forensics and security.. "the best I can do is give you this number to call" who is this? "Att tech support" I'm good man. I spoke to them last week, the passed me to security which passed to a higher up security which moved me to att global security. After I told them I've had a lot of the same malware being used by the same threat actors hitting them but I had a copy of their initial payload unencrypted, they asked my contact info and then paused.. he said his system went down and it would be a minute. So I waited. He came back a few min later and told me his systems are not coming back up. So I asked to get passed to a coworker to give my info. "I'm sorry sir but all of our systems are down right now." Global security? "Yeah, please call back in about 30 min" that may just be a coincidence but hey at this point, never know... I've had the WORST experience with att. Internet gets it's updates over the air so I'm unable to reload the firmware, not allowed your own modem. I can literally stick the fiber connection into my firewall directly and could get it to work with a was110 sfp module, extracting the certs on the modem and cloning the mac but yet you can't make it easy by allowing a normal modem. The wireless... Where do I start. One, I bought 2 phones, had someone else purchase and ship them to someone's house. Activated when having my modem replaced. Hacked that night. I requested for WiFi not to be setup on the modem, came home and couldnt get internet. Logged into the modem and it had a hidden network called ghost set up. Wife's voicemail password was setup, our phones were routing through ATT4. Later that week.. guess what popped up on the threat map? ATT4. A week later I stopped in a store to get new phones with new numbers. Mind you at this point I'm already out 50-70k worth of equipment at my house.. I had to sign up for two more phone numbers to get new phones for as cheap as possible. (Come to find out I could have upgraded my original two phones and not paid for new ones)

Absolutely the worst repair shop, 3 strikes for the same service, in a 2 week period. $100 later…read moreand the phone still isn't working correctly, he declined my request for a refund .. I certainly would not recommend this establishment and in my books this guy was rude, disrespectful and dishonest.. Zero stars is all he deserves.. Seniors beware!

Anytime I crack my phone screen and need a quick fix.. this has been my go to for years now. Very…read morereasonable prices and has been a great help anytime I go in with a question ! Overall this is my spot and will definitely be sticking with them the next time I break a phone lol