Went in for a new Otterbox cover for my iPhone 13 and all they had was a Pelican equivalent for…read more$75. I about crapped my pants but he said the Otterbox would cost me close to $100. Got home the next day and most Otterboxes are under $30 on Amazon. Thanks Joshua for bending me over and outright lying to me. F you and your New Baltimore store.

Great as vice and beyond knowledgeable....way more than any other stores I've been too!!…read moreKuddos to corporate for this store please keep it open and staffed with amazing people like Brendan and Rita!!!

Pretty disappointed with this place. When I bought my phone, they sold me a screen protector and…read moretold me I could come back anytime and have it replaced for life. Well, apparently that's not how it works anymore. Now you have to register it online, file a claim, and wait for them to ship you a new one. That's pretty ridiculous, especially considering these screen protectors cost about twice as much as the ones at Walmart. If I had known I couldn't just walk into the store for a replacement like they told me, I would've saved my money and bought one at Walmart. I hate when you're told one thing at the time of purchase, only to find out later the process is completely different. It just feels like another way to get people to spend more money.

Called on the phone about my phone having charging issues and asked if they would be able to take a…read morelook to see if it's just lint or at least point me in right direction. The man on the phone said they don't repair phones but would take a look at it to see what was wrong and if it was lint they would take it out. When I get to the store a different man tells me they don't do repairs and had no intention to even look at my phone before telling me to call Apple or trying to convince me to buy a new phone. I came back in again bc I couldn't accept no one trying when I was told they would. The man I spoke to on the phone was the one I talked to the second time I walked in and once again had no intentions to try to help me, the other man had a little pick he used with little effort and said it's not lint and I would have to go to a ubreakifix place. Didn't expect my phone to be brand new again, just wanted SOME or ANY effort.

this place saved my phone!! I cracked the back of my iPhone 13, and this place was able to fix it…read moreimmediately and very quickly!! Staff is super friendly and the pricing is extremely affordable if you're on a budget!! 10/10 - definitely would recommend this place above anywhere else!!

From the owner: Fast, reliable device repair since 2012. We fix Apple, Samsung, LG, and all major smartphones,…read moretablets, and computers. Same-day service with a lifetime warranty and lowest-price guarantee.

They were knowledgable and didn't try to charge for things that I did not need. They fixed my…read morecomputer and worked on my daughter's Alienware.

Quick service and communication was great! They fixed our Xbox one within a day! Will be back.read more

Why when you go here to have a problem solved you have to spend at least an hour because the…read moreemployees don't even know how to login to the system. Leave customers sitting in the extra uncomfortable seats while you hide in the back. Need to get help from a coworker because you don't know how to work on all types of phones. Hope it gets better soon. Last time I was there I walked out because I had already been there 1 1/2 hours and wasn't getting very far

If I could give no stars I would. I am not one to pick on an employee but why are phone salesmen so…read morecocky? You sell phones to people.. check your ego. I went in after being a loyal customer for years and was was told because I switched my SIM card to a new phone for one day (which was Christmas) I had to pay full price for a new phone. This was after standing there for 20 minutes. "Are you sure?", I asked 3 times."Can we call Corporate?" "We are Corporate sorry you must pay full price for your phone." Called customer service myself. Got a free phone like I knew I would. I'm all for brick and mortar stores but you can have this one. The cocky salespeople clearly are too good for their customers. THIS IS CHESTERFIELD LOCATION

Just days before I was going to purchase a new phone and switch carriers...My Iphone experienced a…read more"BLACK Screen" issue whereas I could hear my phone ring, and hear notifications but couldn't see or access the touch screen to unlock my phone or answer calls or notificatios. After exhausting every possible avenue I could to recover my phone and without losing my current phone number I was left with only two options: Get a new phone with a new phone number, or get my current phone repaired. Being that it was an iPhone 10 with a black screen, a battery that constantly needed charged, I thought repairing it was going to be too costly... I searched for Apple repair shops and found Metro Detroit Phone Repair in Chesterfield; I called the store and was greeted with a confident voice on the other end that said they could help and get me in the same day. After arriving and explaining my feverish last couple of days researching options and speaking with several support departments from my current carrier to my new carrier, and Apple stores, I was drained and at wits end. The employee Nasya ensured me they could correct the probelm in mere minutes. Not only was Nasya confident, professional, and extremely knowledgeable she had my phone repaired in 20 minutes! After discussing with her my options with my current phone I also purchased a bettery along with the screen repair and was out the door in no time-phone working like it was brand new, anxiety gone, phone number saved! Thank you Nasya!

Last night I shattered my iPhone screen when I was outside running. I'm one of those careless…read morepeople that has a case for my iPhone but not a screen protector. I've dropped my phone countless times and nothing has ever happened before. Perhaps I thought my phone was shatterproof or something. The glass on my screen would get into my fingers every time I would text. I put my phone in an otter box case right after that has a projector. I could hear and feel the glass break even more every time I used my phone. I quickly looked on Yelp for a phone repair place close by and got a quote. I went in today to Metro Detroit Phone Repair and was quickly assisted. For $70 I was able to get an Apple screen and a warranty. In about 30 minutes, my phone was fixed and good as new. Highly recommend Metro Detroit Phone Repair! Fast friendly service.

The very worst customer service I have ever received. DO NOT GO HERE! They sold me a new phone and…read moredidn't put the trade in through. I have now been fighting Verizon for 2 months just trying to trade in my old device!

Hi I would to take a moment to compliment Brandon. We came in to buy new iPhones. He gave us great…read moreservice. Took his time to explain everything to us, so when we left we were comfortable to use our new phones. His coworker was also very helpful as well. I recommend this location very highly. Great job by all. Thank you!