I had solid service from ManagedWay, but be aware that you will get a tax assessment notification…read morefrom the City of Troy for having computer equipment in the city. I've not dealt with this yet so don't know the final cost involved, but this was an unwanted surprise that will require attention.

From the owner: Data center services, and Internet Bandwidth.read more

The worst customer service I have ever received. My credit…read morecard expiry ran out, so they emailed me they needed to update my card. I wrongly assumed I could email them the new expiry date. Instead of replying that they can't update it that way, they canceled my internet. BTW I spent a good two hours monkeying around trying to fix it on my end before I gave in and called for support, to find out I had been canceled. When I called to give them a new card and state that if this was communicated to me I would have called with the updated information. Instead I had a extremally ignorant woman over talking me and putting me on hold so I couldn't have my say needless to say that didn't end well. The only reason they are in business is because rural communities had no other choice. Thank GOD, for Cogeco Cable! Their tech support is any better, numerous times I have called about slowness, or not connecting. There first response is it's your issue not theirs. If you aren't tech savvy they have their customers dazed and confused on how to proceed. When 99% of the time it's on their side. One more month of this and I am free of Wave Direct.

TL:DR; a mixed bag…read more Was sold and purchased 25 Mbps down, 3 Mbps up. Initial speed tests were not good. Extremely variable; often times no faster than 4 Mbps down, and less than 1 Mbps up. I noticed that I seemed to max out at 15 Mbps down and 2 Mbps up. WaveDirect have a package that matches this service profile. I thought that was too coincidental. I inquired, and sure enough, I was on their 15/2 service and was told this was the maximum they could provide at my location. I work from home, and like many others these days, I spend a majority of my time on Zoom and Teams calls. Upstream is important. I complained, and they modified my profile to provide up to 3 Mbps up as a compromise. They couldn't provide more on the downstream. During regular casual use (YouTube, web surfing, etc...), it was *okay*, not great. Very inconsistent. Wildly variable ping times. Sometimes I could cloud game on it (Google Stadia), but usually, it was too pixelated and laggy to be able to. Whenever it rained heavily, service would be knocked out. In the mornings and evenings speeds were *very* slow; 1-2 Mbps down at times, less than 1 Mbps up. When I was able to start using the connection for work, it was again, choppy and inconsistent. Most of the time it would be fine (but not fast), often times borderline unusable (choppy audio, freezing video). Once my 1 month trial was up, I asked if they could extend it by a week because I hadn't had much time living with it for work purposes. I was told no. Reluctantly, I decided to sign a one year contract for $99 rather than pay the $199 no-contract fee. Contract terms were also confusing; I was told this, first: An immediate cancellation-2 Year/Full penalty when committed is $450 (Under a Year/If paid within 2 weeks can be reduced) ** Complete Under One Year = Cancellation Fee of $200 ** Complete One Year = $50 I found this slightly confusing, so I asked for clarification when agreeing to continue service. I was then told they had changed things to $15/month for each remaining month in your contract. That was a factor in choosing to sign for one year. The next 6 weeks weren't great. My router (eero) runs a speed test almost daily, so I had a running log of performance. 5/2 was the average. There would be good days where it hit 14/3 or 10/2, but there were far more days of 4/1 or even 3/1. Steaming video services would buffer frequently. I reduced quality settings in every streaming app that I could. Storms are frequent in this area of Canada, and we would have outages that would often last 5-10 minutes. I decided to call WaveDirect to cancel. I asked if any accommodation could be made on the cancellation fee, as it just wasn't working out, and I had expressed concerns before. I was told it would be $450, which contradicted what I was told when I signed up. Then I was offered the $15/month for the remaining contract term (11 months). They informed me that because I hadn't called to complain about service outages, they couldn't compromise on the fee. Frankly, I would have been calling them almost daily. When I did have to call technical support to authorize my personal router (twice), no one ever answered the phone. I had to leave a message and they would eventually call me back. I never received any response to my text messages either; a newer option they advertise on their recently revamped website. WaveDirect was a mixed bag of mostly average, somewhat acceptable service, with frequent service disruptions, inconsistent communication and somewhat misleading business practices. I feel like they did their best as far as the actual *service* goes, given technology constraints, but they could improve the other areas of their business a little bit, too. I would only recommend them if you're okay with the above, or if you literally have no other option. If you're a casual user who isn't relying on the internet for virtually everything (work, entertainment, etc...), they may suit you just fine.

We had a very good experience at the Hall Road location. Aaron, who assisted us, was great - was…read morevery knowledgeable, good personality and went beyond what we could have expected. I highly recommend Aaron for any type of help you need.

Review #510 March…read more31, 2025 First, let My total Review here reflect from previous visits and photos when this location opened in April 20. 2021. Then on August 17, 2024 I was quoted updated amounts for triple play package plus a new service package with deleting my home phone. Those two visits were attentive by appointment and my questions answered with reasonable prices. Looking at several other reviews for this location noted 1 or 2 stars. I guess those customers don't have patience and probably walked in without an appointment expecting a 30 minute or less visit. There's also 10-12 employees working here so this location is Not short staffed weekdays or weekends. I agree with Paula M. Yelper who left a nice 5 star review plus I will as well. Recently on March 21, I made an appointment 5 days in advance for a new cell phone and changed my service from AT & T to a better rate and coverage with Xfinity By Comcast Plus again as I do every renewal, Lowered my cable monthly bill. Upon walking in 15 minutes before my appointment time I was greeted by a customer service check-in rep. She checked my name off her list and pointed where I should sit in the area of cell phones till my name was called. I used my stopwatch on my cell phone and after 12 minutes my name was called to start the process. My new Samsung S24 FE had only 3 colors of choice in which I picked sky blue, although its covered up now with a fashion slim case of royal blue. :-) My old carrier AT & T service was cancelled by the customer service rep on the phone promptly while my new and old cell phone were making them transfer. I noticed this location was busy on a Friday but not extremely like on a Saturday. The total time according to my stopwatch for a cell phone purchase, service change and testing my new phone was 52 minutes. I was pleased and felt the time for this whole process went very smooth and effective thanks to a sharp, knowledgeable and helpful guy. I'll have to track down my paperwork and his unique name. This location provides services such as Internet, Television and Security Systems, Security Monitoring and Repairs. Since April & October 2021 visits then My current March 21, 2025.. I can post My 5 Star Experience Review! BTW: My fast internet speed, three cable televisions plus My cell phone coverage work great. Thank you Xfinity for these contract plans for a low rate under $200.00 Sincerely, Karen - SpecialK Macomb Customer since 1995

I found NetPenny in an old phone book. I called, signed up and for $46 I have had the basic…read moreservice since 2019. They have never raised my rate.

From the owner: Professionally installed High Speed Internet at a low monthly price. Most providers mail you a…read moremodem or make you purchase one at Best Buy and you're on your own. Not with Netpenny.

I was extremely happy when I left this AT&T store today! The sales representative Luke and his…read moremanager Rita went totally out of their way to make sure I was very satisfied and understood everything while making my purchase today of Direct TV NOW and a new I-Phone X with a FREE I-Phone 8 deal!! I'm back home trying everything out and I love them all! They explained everything thoroughly. Thanks so much Luke and Rita for remembering what customer service is all about!!

First off, this was all found out and verified by the ATT Fraud Dept, I had no idea they did this…read moreto me until ATT Fraud told me. Also this case has been documented by Chesterfield PD among many other agencies. I went in there to buy a phone, a wifi tower, and 2 direct tv boxes, which is exactly what i walked out the door with that night and ALL i walked out with that night (has since been returned back to att). They first stole my iphone 16 trade in ( which I still owe T-Mobile for), on the night of 3/25/26 and did not give me a receipt. And when i demanded a receipt days later, the female manager R made one and cancelled it as soon as i left the store 11 minutes later per ATT fraud dept. (Felony theft by conversion and elderly/vunerable adult abuse). Also i found out (per ATT Fraud Dept), that the guy who was in charge that night and whos name is on the receipts, (S.K.), added multiple unauthorized lines and devices on my account, and also made a completely different account using my name, ( ID theft, multiple fraud counts which will be 3x enhanced per elderly and vunerable adult statutes). Also that same night i bought a iphone 17pro max, but first picked out a iphone 17. They charged me a restocking fee although the exchange was within mins of each other. Also they gave me a receipt that same night that says i picked up the device (iphone17promax) at the Richmond, Mi store (which the female manager R manages), which is completely NOT TRUE as i got the phone at the 23 mile New Baltimore store. ( which is another charge i cant remember right now). They also gave my friend the same kind of receipt when she bought her device there. And lastly, they manipulated my iphone 17 promax, making it impossible to reset so i could send it back, so i would be stuck with the comprimised phone and stuck paying all these fraudlent lines. Thank God for ATT fraud department and the office of the president of ATT. This has all been documented and veriied by ATT themselves and a investigation has been initiated against these players. Oh and one last little scam the female manager R tried to pull..when i asked for a box and label to send the 17pm back, she gave me a box with tape all over it saying dont accept if seal is broken! Of course the seal is going to be broken, i still had to put phone in box and send it! (Nice try though)... And during this nightmare, before ATT Fraud uncovered all this, everytime i went in for help i was treated like a piece of garbage with snide, smart alec and rude comments and behavior by most of the workers there, especially SK. Im out thousands of dollars just because of this store and the nonsense thats allowed to go on under R's watch. THESE ARE ALL FACTS VERIFIED BY ATT! They thought they were going to get a free ride with those fake lines, and i still am not sure what other damage they have done to my credit but will soon find out. So in all i would run, not walk, or better yet dont even consider going there. If they did all this to me, im sure they have done this to many more people. I wish I could be there when R and S.K get arrested. I'm shocked they have been allowed to do this stuff and I'm absolutely sure I'm not the only victim. This has also been reported and accepted by the Mi. Atty General, FTC, FCC, and Chesterfield PD. I am pressing charges to the fullest extent of the law.

I was helped by MD and he was awesome!! I had tons of questions and had trouble deciding which way…read moreto go regarding my phones and he was so patient - I needed to file a claim for replacement of a damaged phone and he made the entire process quick and painless! This was one of the best experiences I've had at a T mobile store. The entire staff at this location are extremely friendly, knowledgeable and helpful. Thanks!!

Finally dumped Verizon after 15 years and switched to t-mobile a few months ago. Not that happy…read morewith the switch! The price isn't that much cheaper, the service coverage is far less! I do like how I can use T-Mobile on my travels! Works good in Canada (we live close to border) and worked good when I went to Australia. No increase for coverage!!!! I'm hoping with the sprint merger coverage will improve.