I don't know if it matters or not, but this is an actual Verizon authorized retailer, not one of those random stores that are owned privately. I came in to come in to have my phone looked at for minor technical issues and had a few questions to boot. So, off I went. What I like about this store is that it's easy to check in on your phone to show that you're here and get yourself electronically in line. They have merchandise here, but only for the most current phones. If you have an older phone like me, things like phone cases are not sold any longer. They also have a pay station off in the corner if you would like to put money towards your bill or whatnot. Overall, the place isn't bad. I mean, they solved my issues and helped me rather quickly get in and out, but I had to wait like 40 minutes to do so. Staff seems to know what their doing but are very strict about the electronic check-in and helping those in that specific order. At times I feel rushed when I'm here, but other times I don't. I wish they had better explanations if the specific phone models I was looking at on the displays. I was in the Samsung section, but there were like 5 different Samsung's and I didn't know which was which, or how much they were. I mean, for as much as these guys charge for phones (other carriers too) can I get a better explanation and description while you keep me waiting? I do like having a store to walk into where I can get quick assistance instead of sitting on the phone having to punch in a bunch of numbers and wait in a phone cue, but on the same note, don't make me feel rushed and label your merch please...... read more

Verizon - Mobile Phones Near Me - Rochester Hills, Michigan

Don't waste your time. Customer service is consistently unacceptable. Staff is rude and unhelpful, long delays, and poor communication.

Every time I walk into this Verizon, I never get the help I need. Don't waste your time going to this location. You're better off driving the extra couple miles and going a different location that will actually answer your questions and get you what you need. The gentleman that stands up front is no help and is not welcoming. Worst customer service which explains their total rate of 1.8 stars. read more

Extremely clean, organized, and well run store. Specifically, Jacob was very friendly, professional, and incredibly knowledgeable about the services, transfer process, and equipment. I've dealt with a lot of wireless reps over the past couple decades and this was by far my best experience. Additionally the manager was super attentive and helpful as needed for the sales staff and customers. I just observing while I was there. Nothing but top notch service and store location here. Highly recommend giving this one a shot. read more

Me: My 5G home internet is not as fast as it's advertised Guy: You got the cheap plan. It's like that. Me: the ping keeps jumping and latency is high unlike the Xfinity I had Guy: Feel free to go to Xfinity read more

Had an issue and went in to manage my billing. Guy was thumbing through my phone while asking me why I'm looking at him. Some ppl should not be able to deal with public. Didn't know waiting to hear an answer was offensive. read more

Worst customer service! Had to wait 45 minutes since we walked into the store and having an appointment and being told "we were next in line!" As soon as it was our turn, the Rep decided to 'take a break!' REALLY??! First order of Customer Service - you NEVER keep a Customer waiting, EVER! Will absolutely NOT recommend this place to anyone. read more

Had a great experience here Nick was awesome and the whole crews was knowledgeable and helpful overall was very pleased Very clean restrooms and stocked. read more

Amazing Customer Service one of the best stores I've ever been in all the employees were kind and very helpful especially Lydia and Rose. I didn't get the name of the other associate!! Will only go there read more

Avoid this establishment at all costs if you value decent customer service. The staff here won't even acknowledge your presence, making it an absolute nightmare to deal with. read more

Decent. Got what we needed, but weren't explained the full story on our bill and got trapped. After a poor experience at another location, we didn't have very high hopes coming in here. Initially, things changed quickly and the process was going great. We had a very friendly employee helping us pick out our new phones. We both got S21s and were set up with the purchasing of them. That part was seemingly painless. Next though, came the picking out of a plan for both of us, since we were transferring to a new plan together from our parents' plans. All we qualified for was an "unlimited everything" plan, which was a bit excessive and high in price. We couldn't get any foreshadow if there were other plans coming available soon and we were able to quote ones we saw online, but it didn't seem like they were offered in our area at this time. Confusing to say the least. We got roped into a $202 ish a month plan in total, including our new phones, indefinite Disney+, ESPN+, Spotify and National Geographic, 6 months of Discovery+, and indefinite Apple Music. We accepted all of this and mentally prepared that we're going to be "paying the price" for breaking away from our family plans. We received our phones in the mail with no directions of what to do, so we went in the store again to get help. Initially, it seemed like they didn't really do that (transferring of our old phones to our new phones). We weren't happy with that because we wanted the experts doing the data transfer, not us. We were able to at least get some help from them to activate our phones, and then we got directions on how to do the data transfer at home (mainly because it took a while). Fine, that's good. The unfortunate part comes next. We needed to send our old phones into the Returns Center to get our trade-in credit. What we weren't told, is that our first bill was going to be astronomically high. We owe around $350 for our first bill, which of course includes one time fees, but we were not told that nor was it printed out on our plan packet to give us a warning about it. Also, after calling the corporate office about my bill, they said after this month, our bill is $220 a month. That's about $20 extra a month than what we initially signed up for and they said there's nothing they can do about it. Very absurd misinformation. We may have taken our business elsewhere to a new carrier if the rate per month was going to be lower. $220 a month for an unlimited data plan (which in reality is free to Verizon to give data to their customers), some perks of streaming services, and paying off our phones is a bit extreme. I feel like we got ripped off because we're young, new plan, customers not really understanding our options. But we're stuck with it now. The Verizon Rewards better be good! read more

NO NO HELL NO! The employees are rude af and don't want to help in any way type of form! Never coming to this location again. Nothing solved, waste of time and patience with ignorant unhelpful people. Woman with dark hair didn't catch your name... but please if u don't want to deal with people, don't work in customer service. read more

I came to this store on the advice of VZ customer support to resolve a complex trade-in situation. I went to great pains to explain this situation to Jeremy, but he never really listened or attempted to comprehend the issue. He cut me off multiple times, and when he wasn't glued to his tablet, he gazed around the room like he was bored. Unsurprisingly, Jeremy screwed up the trade-in. He refused to own his mistake, and instead blamed VZ customer support for offering bad advice before pawning me off on a co-worker. When Jeremy couldn't produce a physical receipt confirming the (botched) trade-in, he lied and told me he chose to email it instead. This was after he provided a physical receipt for the device that was traded in correctly. When I persisted in attempting to resolve the situation, he walked away mid-sentence and returned with a leaf of paper with the VZ customer support number on it. Jeremy demonstrated a frustrating lack of professionalism, to say nothing of his lack of intellectual maturity. Rather than own a mistake - we all make them! - he doubled-down, spun, contrived implausible explanations, and blamed others. It was like dealing with an eight-year-old. Thanks to Jeremy's inattentiveness, I've now spent more than four hours on the phone with Verizon with no resolution in sight. Perhaps Jeremy could slow down, take his eyes off the tablet, and listen to customers when they're speaking. The immaturity, however, is on him. read more

I do not recommend coming here. About a year ago in 2022 I came here to purchase a new phone. They were closing two hours earlier than they usually do and told me that they couldn't help me. The in may of 2023 I was having troubles with my phone. I came back here to see if they can fix it. I wasn't able to access Snapchat or anything like that because it said to connect to Wi-Fi. But I could still make phone calls not receive texts, though turns out it was just I somehow shut off my cellular data in my settings , this place did not help me with that. I had to go down the road to another Verizon store and they ended up helping me. At this Verizon store they told me that I would have to call customer service or I would have to leave my phone here for two days, so they can fix it when it was simply a button to fix it again I do not recommend coming here read more

I'm trying to purchase a new phone for my father and we unable to verify if it's even in stock. There's no way to contact the store due to the 800 number and when you call customer service, they can't tell you what's in stock at the given store. Guess we won't be doing business here. read more

I came here last Monday for 2 reasons. One to sell my old phone back and the other to get a new screen protector installed as my new phone's had a crack in it. I also came here because it is the closest to my house however I drove past at least 2 on my way to here from work. Knowing what I know now, I will try one of those before coming here again. The reason for the 2nd star is because I got more money from them for my old phone then I was told I would from the Verizon store I got my phone at. This was the one good thing and the last good thing about my visit. The woman who was helping me (I didn't get her name yet I can tell you she has straightish blonde hair and it was in a ponytail last Monday) was very unprofessional to me. When I asked about the new screen protector, she was like "did you register it?" When I responded that I did, she was like why don't you file a claim? To that I said that my next couple of weeks are crazy and I just need to get it solved. She was like okay but you kn now that you will not get the full amount of your old phone showing up on your next month bill. I said I don't care, I just need to get this done. She got the new protector and then was like I will be back. She took my phone to the back to replace the protector. She was gone 15 minutes and came back with the old one off and broken up and stated that we don't install these. That this is something that the owner's install themselves. To that I said fine and stated that I was going to go and verify with the store I purchased the phone at (the Troy one by Carrabba's and the Melting Pot). She was like whatever. This whole unhelpfulness is something new that ice never experienced at any cellphone store. This is over 2 different companies and at least 8 different locations. I will not be returning here and I will be passing on my horrible experience to everyone I know. Given her attitude and how long she was in the back farting around, this particular store does not need my business. read more

I've been here three times and two of those times I was either misinformed or mistreated. I even talked to the manager and he didn't even apologize for the way the employee talked to me. Go to a different store, it's worth the extra drive. read more

Very poor experience at this store. Employees outright lie. Went in to update phones and tablets in late October 2021. Ordered phones. Paid activation fees up front. The employee I worked with said bring old tablets back once the new ones arrived. Three weeks later tablets and phones arrive with zero instructions. I drive to store to get some direction and to drop off the iPads like the sales rep told me to do. I arrived at 6:45 pm. They close at 7:00 pm. Upon walking in employee asked me what I needed and reminded me they were closing. I asked about sending back iPads. She said they don't do that and had no idea who helped me at the same store three weeks ago. Now today, a week after devices arrived, we get a huge huge Verizon bill. It includes activation fees they've already charged me for in person at the store. I have to spend almost two hours with Verizon support to figure out why the bill is more than double what they said it would be and why they've charged me for activation fees a second time. I get the second set of activation fees refunded. They are sending me email mailing labels for the iPads. But my invoice is still almost three times what they said it would be. This store is not truthful with regards to what your bill will be. Even after almost two hours on the phone the bill will still be $40 more than what they said it would be. I feel they took advantage of me and I would caution anyone going to this store that they will manipulate the numbers to get you to sign up then the numbers they promise are NOT what you will be paying. And employees literally denied the person who helped me even worked there. They would not verify a receipt or anything. Avoid this location. read more

Very rude staff member name (K****ie) she have no idea what she's talking about and shouts at the customers inside the store. Manager is ignorant he doesn't even want to help you. They talk about you in different language which luckily I understood. Manager didn't want to provide district manager name or contact info when I asked for it. This place should close down rather than operation in this classy area you don't get treated this way not even in the worst are of Detroit. Contacting corporate to file a complaint against this store and the way they treat their customer. This place should be closed down. read more

We drove to this "authorized " Verizon store only to be told that they closed in 30 minutes and that they would not have the time to give us an account analysis and that we should come back tomorrow on a work day. Amazing the lack of understanding of what business and customers service is all about. read more

This Verizon has an extreme lack for customer service. The manager had a strong "who cares" attitude to me and other customers saying they were appointment only. However their website indicates they are a walk in location. His attitude really made it seem as if he was lying just to avoid servicing customers. read more

Awful experience at this store yesterday trying to get data transferred from one old phone to the new phone after tech support told me to go to the store Offer tech support phone number and inform that they haven't offered that service in many years Disrespectful tone and attitude basically said to go to T-Mobile since they offered the service and Verizon didn't I probably just return the new phones and close my account with Verizon due my friend purchase same phones from t-mobile and they took care of setting up the new phone read more

Awful service. Employee Shahid was rude, discriminatory, and accusatory - I spent 3.5 hours at the store trying to resolve an issue. Then had to come back on the following day and spent another 2 hours. read more

If I could give zero stars for the visit today I would. The Manager Kara is the worst person I have ever encountered. Instead of being a decent human and just doing her job of figuring out what the confusion was, she instantly jumped to accusing me of giving her attitude and being "disrespectful." You asked me to call Verizon Customer Care, I did. I was told that it was not my job to call and it was KARA THE MANAGERS job to call Customer Care to figure out the issue. When I relayed the information back she gave me the dirtiest look and treated me with attitude and told me I "needed to calm down and respect her." I wasn't disrespecting you, you just didn't like the answer you got through the messenger. I would never ever treat anyone the one she chose to treat me. Kara, you're in customer service... that's your job! Due to this experience, I will not be returning to this store nor will I be keeping my contract with Verizon. I refuse to contribute to that vile humans paycheck. read more

Failed to open on time multiple days in a row. Staff is clueless. I would recommend finding any other Verizon location or authorized dealer.

Almost a two hour wait last weekend on March 12th for a simple online order pickup and a 45 minute wait today on March 19th for a phone accessory return. This store is severely understaffed and does not value their customers time. read more

One of the shittiest experiences I've ever had. Switching services literally due to the staff having no idea about numbers or the deals. Nice guy but clueless about the plans or money differences. Couldn't explain so many things. read more

They have 2-3 customers inside and won't let me in. They wanted me to wait outside. It's a big store, if 6 feet apart works then why do you keep customer outside. Took my business somewhere else. Never going there again read more

The service was short and abrupt. When wanting to inquire about more products like a cell phone case and the clerk was not helpful and would not help us find a case nor let us know pricing. I will never purchase from this store again. read more

Absolutely awful experience..absolutely rude service from the lady it really wasn't ever service I was showed how to do something with the phone I just got and forgot how to so I go to this store and she tells me that what I'm trying to do can't be done at all read more

My wife and I ordered a new LG Verizon flip phone. It came in the mail 2_days ago, we put in all our contacts, read the instructions and were prepared to love this phone as well as the LAST one we owned. To our dismay , we were unable to receive photos or send them, but were able to receive texts. The staff at Rochester and tienken were condescending and unable to help. We went to the Verizon branch at Walton and squirrel rd. They greeted us enthusiastically, but when they found out it was a flip phone, they stated ,no, you can't get or send photos on it ,and took other patrons questions while talking to us, talking to each other and over our heads. They suggested going to be different branch for TECH SUPPORT. We DID finally go to the Verizon at auburn and Rochester road. What a difference. The manager ,and a female staffer worked with us for 15 minutes, got all the kinks out, gave us their undivided attention, instructed us on a few pointers and sent us on our way. We tried doing the tech support over the phone to no avail. The staff at this location gave us 200% of their effort and expertise. Thank you, we will do any further business here!! Can you give in- services to the previously mentioned branches? read more

i went in today 08/04/2017 they sold me a phone and activated it. The woman helping me did not know how to sync my contacts and photos and told me to call apple. She was of no help and then when i got to work i realized she never gave me my receipt. I went home with no contacts on my phone and was told to call apple that she couldn't fix the issue. read more

Be aware of the "Hard Close" being put on customers at this location by Sam Farraj: "Solutions Mgr"....he is dishonest and not truthful. Verizon apparently has partnered with "Hum" an on board system that duplicates systems already in newer cars...which I pointed out to the sales person: Jelfer....and declined the Hum offering. In comes "Sam" and tells me that my car insurance will go down with Hum...and discounts are offered through HUM usage at "..virtually all the restaurants you go to" " Hum notes your location then lets you know the discount" Again: I declined....he persisted and told me that "there is no additional cost"..you changed plans and it was reduced so that there would be no additional charge for HUM...and if you don't want it, your wife can use it.....(in AZ) it can be programmed there. I was tired of dealing with it ....and said O K. I walked out with the HUM in the box...in the Verizon bag. When I got home I googled HUM and found out that everything I was told was not truthful....There is an activation charge and a monthly fee. In addition there is NO discount using this system with my insurance provider since I already have "tracking" system. My wife too, said she didn't want or need it..it was a duplication of her system also. I returned to Verizon...HUM box unopened...in the same Verizon bag and was charged $35 for a "Restocking Fee"......I was never told ANYTHING about the return policy..OR this "FEE". I was in sales and sales management for more than 45 years and it is unfortunate that people like Sam Farraj are put in positions where the customer comes in a distant 2nd to their commission incentive over respecting the people who's business provides them with the job they are lucky to have. I suspect Sam Farraj will just move on....after his dishonest practices catch up with him. Me...I am still not happy and will make my next move to a person who can do something about Sam Farrag and his unethical practices so no one else is taken advantage by him. read more

Customer service of this location overall has improved in the past year. I had a great experience working with Jason the last couple of weeks. He helped us find the best plan for our needs with the best price he could find. He went the extra mile for us and we will be sure to ask for him whenever we visit the store. read more

If I could, I would completely decline from giving a rating. My wife and I recently were due for a an update on our phones. We went into the store and met with sales associate Dustin. Dustin pointed us in the direction of the android phones and spoke bad of apple the whole time.. We both had apple phone for several years prior and knew we wanted something as good or better. Dustin LIED and LIED he told us better battery, service, protection, and durability.. all of that which we realize untrue.. I do not recommend the store or its employees!! The customer service told me they would do nothing to help me.. read more