The customer service here is ALWAYS 5 star. The employees are friendly, patient, and knowledgeable…read more They are also not pushy about selling more products. This is the ONLY Verizon store I will go to.

Excellent customer service at this location. Izal went out this way to help me patiently and…read moreexplain the procedure to troubleshoot a damaged iPhone. Them when I returned the following day with the phone repaired by Apple, he kindly spent over an hour doing the reset and upload from my iCloud. All with a kind attitude- definitely recommend this location

Don't even even think of coming here for a phone repair! My daughter paid $190.80 to have her…read moreglass replaced on both sides of her phone. She took it home and the phone was overheating and the screen was very dark. We went back the next day, and this guy refused any type of replacement screen or a refund. He claimed that that she needed a more expensive screen for an iPhone, but apparently they did not have it or I'm sure he would've been happy to charge her even more. Now we are disputing the charge with the bank... even his phone cases look like they're from SHEIN or Temu! ;(. She left a negative review and he responded saying that he has no record of her doing business there...what a liar! Here's her receipt that I've attached.

If I could give a 0 star I would. Let me start off by saying this guy welcomes me into a option to…read morepay 120 to fix my iPhone 15 pro max screen about 15 min after the repair my phone starts over heating freezing screen goes dark and overall barely works the guy tells me in the photo text exchange that I need a 250 screen and that some phones do not take the cheaper screen and apparently my phone was one of them as a business owner you should not be that money hungry on a sale and tell the truth from the beginning I am now forced to get a new phone due to my previous one being non repairable if I were you I would stay far away from this business

Service . It's about our connection points with representatives and sales personnel in the AT&T T…read morestores. I've been fortunate. The actual cellphone service is very good . However it does have some glitches like going through NYC tunnels & in certain places like Penn Station NY where little to zero service is offered due to a lack of cell site connectivity & technology that Verizon is the sole heir to . *************** Nonetheless I live in NYC but travel to central NJ from time to time where I feel AT&T has the best reception over all . Staff @ AT&T stores for the most part are friendly and efficient. **************** This, despite being a southern state consolidation and headquarters in Louisiana. ********** Quite good !

Stop ripping off your customers by telling them there bill is "fine" when a customer is being…read morecharged and extra $60 per month for nothing.

Current store manager is useless. I went into the store to get a problem fixed with my company…read morephone number and she told me that there is nothing she can do. She didn't even try to resolve the issue, when | asked for her to call her boss she walked over to the corner of the room and pretended to call them. Extremely unacceptable considering this number is how I provided for my family

They scammed my entire family and have forced us to pay a ton of hidden charges and NO HELP FROM…read moreANYONE, including the store, the customer service line, and everyone in AT&T!!! They didn't keep promises and also lied about a ton of comps and matching prices.

The in-store experience was good, but after I upgraded a phone, paid the upgrade fee and taxes,…read moredeclined Verizon protect coverage and did not approve any additional features...I received multiple emails welcoming me to Verizon protect and hotspot service. So I checked my account and sure enough I was signed up and going to be charged for these unwanted services on my next bill. I canceled them, waited a day, checked my estimated next bill and saw the upgrade charge in there. I looked through all of the documents in my account, all of my emails from Verizon and could not find a receipt for payment made. I called what I thought was the store I went to, got an off-site representative and after answering many questions and explaining the issue, finally received a receipt my email. *My final opinion and advice - watch out and triple check everything!!!!

0 stars - this store allowed someone else to add 3 lines to my account and finance a new device…read morewithout requiring the two-factor identification that I kept denying from my cell phone - I live in a completely different state but apparently that wasn't enough of a tip-off for fraud? STAY AWAY FROM THIS STORE

I came in to fix a deeply chipped phone and was worried that it would take longer than a day, even…read morethough I had a flight the next day. I came in, they talked to be about insurance which helped me know what I had access to and was super helpful, they checked the price with me before checking that they had the parts, they found the parts, and gave me an estimate of 2-3 hours. When I came back I did have to wait in line a bit, but it was worth it because my phone was fixed and completely back to normal. Great service and amazing work.

What was the most frustrating thing was the fact that they had to order a part, and it took nearly…read morea week to get there. Bros: you work 20 mins from MicroCenter... There's no reason why you guys don't have an account with them and can get parts way quicker. I get you want to make your 600% markup on parts but to have a customer wait a full week for a part that microcenter had available for pickup same day is insane. And when I offered to go get it FOR you, you say that you don't allow that... won't come here again. Just bring your stuff to microcenter

I have a Cricket phone that started to have issues and ordered a replacement phone under their…read morewarranty program ( another frustrating experience). When the phone arrived I took it to the Madison Heights store (where I bought the original phone) for help transferring apps and data from the old phone. There were 2 employees that did not know the basics of how a cell phone even works, let alone how to transfer anything. How embarrassing for whoever owns this franchise, and for Cricket Corporate. I had a pleasant experience last November when purchasing the original phone and the woman (Jessica) was very knowledgeable and knew what she was doing. Sad she was not there today. I will file a complaint with the corporate office. This store is not a good ambassador for Cricket Wireless.

These phones have no ring tone. They make no noises whatsoever…read more Because they're... (((Crickets))) So I'm being severely screwdriver... I mean screwed over, but apparently my voice dictation software likes DIY... on a regular basis by a cell phone company, and I think most people have a similar story about theirs, so I decided that I was going to go for the cheapest option. I checked out this excellent Cricket when I was in Madison Heights, it was the first one I'd been in, in awhile. It inspired me to visit the one in Lackawanna when I got back to Buffalo a few weeks later. So here's the info I learned from both stores (amalgamated). Pay as you go sounds amazing but it won't get you far. The services are not great. If you get spoiled by the likes of Verizon and AT&T then you're going to find it tough to come over to Cricket because it's just not quite the same. But the amount of money that you will save makes it worth it. And at the end of the day, I decided not to - but I'm still considering it and this was a good Cricket location in MadiHei. Haiiii!

Chantel was kind helpful and very easy to work with. It was…read morea great experience. She explained everything I needed to know. And reassured she would able me anyway she could.

Terrible service, never answer the phone, always tries to send customers away worst experience everread more

Do not go there I took my son's iPad for a screen repair. They told me it will take two days. It…read moretook them almost 2 weeks and when I got it back, the iPad works for about 30 minutes and shut down.

This place sucks it took 2 weeks for them to even look at my MacBook Pro and to fix my computer…read morecustomer support didn't help at all and kept making excuses over and over and they didn't even fix my keyboard nothing has changed on my keyboard it still doesn't work and it cost over 70 dollars just for nothing to be fixed