While upgrading my phone, the salesperson took the liberty of posting a google review on my behalf,…read moreunknown to me, saying how awesome the store was. I also was told the apple watch I received with my upgraded phone would be 'free". I have spent 3 months trying to get my "free" watch billing rectified. This store is full of scammers. Stay away.

I came in and needed my phone repaired. I was given the number to call to file a insurance claim…read more While talking and getting the number the manager and his associate told me my sons phone was up for an upgrade. I asked how much and was told free. Fast forward 2 weeks to my next Verizon bill. $1200 finance shows up on a $35 month bill. I called back and told the salesman this and he said don't worry about it. It's a billing mistake. Luckily I called Verizon and after 3 hours on the phone with them they help me file a complaint, and said that the store is known for doing this. Verizon told me to go back to the store and get a refund. I went to the store and was told that they couldn't return the phone even though it had never been opened or touched. Then after 15 minutes of debate, they decided to take the phone back and charge me a $50 restocking fee. Buyer beware, these 2 guys are not interested in helping the customers. What a terrible experience.

The young man who works here is excellent! He helped solve my problem and was 100% professional…read moreand respectful. I truly appreciated his help. His name is JALEN and I highly recommend anyone interested in amazing service, please look him up.

Making the switch from Verizon to T-Mobile was not easy--especially since I'd been with Verizon…read moresince 1998. But after years of steadily declining service, I finally decided enough was enough. I'd heard great things about T-Mobile's coverage from friends and family, so I decided to give it a shot. That's when I met Destiny Burns at the T-Mobile store--and let me tell you, she was absolutely amazing! Super helpful, incredibly knowledgeable, and patient as she walked me through everything I needed to know. We did run into some hiccups while trying to port over my number--thanks to some frustrating issues on Verizon's end--but Destiny went above and beyond to get it resolved. She spent over two hours with me, even calling Verizon herself and figuring out that one of their reps hadn't completed the process like they said they did. If not for Destiny's persistence and professionalism, I might have walked out still stuck in the Verizon mess. Now that everything's up and running, I couldn't be happier. The coverage is phenomenal--I actually have service at my house now, which I never had with Verizon! Huge shoutout to Destiny and the T-Mobile team. If you're thinking about switching, do it--you won't regret it.

Denise was awesome, she took my mother's and my experience we had just encountered at Xfinity on…read moreEureka and turned that negative into a positive...... she set us up with 2new phones and household internet all while saving us more than half what I expected to pay at Xfinity....and a monthly bill less than we had at Xfinity. Thank you Denise for your patience, professional courtesy and navigating the road block of a system Xfinity seems to trap consumers in. job well done

Denise was the worst of the worst for customer service, wouldn't recommend this store at all stay…read moreaway! She lacks customer experience and manners, I and my husband went in to do two things, needless to say before I could ask questions and concerns she turned us down and said she couldn't help us and sent us on our way to a different store to help us with one of the two things we needed done! I called T-Mobile directly and talked to Joe he took care of all my issues! and we did go to the other store and they took care of my husbands phone and he couldn't believe they sent us away and told us they could have fixed my issue with his phone. If I could give it a minus stars I would!

The customer service here is ALWAYS 5 star. The employees are friendly, patient, and knowledgeable…read more They are also not pushy about selling more products. This is the ONLY Verizon store I will go to.

Excellent customer service at this location. Izal went out this way to help me patiently and…read moreexplain the procedure to troubleshoot a damaged iPhone. Them when I returned the following day with the phone repaired by Apple, he kindly spent over an hour doing the reset and upload from my iCloud. All with a kind attitude- definitely recommend this location

Well first thing how about the data breach dated July 18 2024.so according to the letter I got the…read moredata breach was from May to October 2022. It took cricket 2 years to find out . And the seven mile and Middlebelt location I get charged a different amount for the unlimited data I pay for really annoying. My service cuts out a lot,and the customer service at the store where I pay My bill is awful to say the least.phone selection is very lame. If only we had better choices than this. Truly disappointed about cricket wireless,and you can't get through to the corrupt corporate office and if you get lucky no One ever calls you back. I am giving you a lousy rating you sure deserve it.

Very helpful and friendly staff, I was able to get in and out with a brand new phone and plan in…read moreunder 20 minutes. The unlimited plan is much better than that offered by Verizon and the service is great. Would definitely recommend visiting this location, it is easy to get in and out of and the plaza is a nice area.

This is my mother's preferred store. Great service is provided by the brothers that own it. They…read moreare very helpful, informative and conscientious with customers. She absolutely refuses to go to any other shop, even though there are many others that are closer. They not only assisted her when she was in need of a new phone, but also found options good for not only her need but also her budget. They provided the transfer of information as many others do, but also took the time to show her how to actually use some of her new phones features. The hours of operation are accurate, however at times there will be a sign showing that they will be back in a few minutes, when only one person is on staff. There is a parking lot and the storefront is highly accessible.

Awesome Service. My sister lost her phone and these guys hooked her up .Mike and Nate were…read moreextremely helpful so please check these guys out. They get 5 stars.

Abe was very helpful and bomb af I recommend you deal with him! He really deserves 5 starts he…read morehooked me up with a brand new phone

I take back everything positive that I ever said about this store. They're scam artists that play…read moreshell games with their customers, their phones, and even their parent company. They lied to my wife and I, when we upgraded our phones, telling us that our old phones were bought back at full price, and that our old contracts were now terminated. We left with smiles, and our new phones. Fast forward 3 months, and we receive a bill for over $800. Naturally, we call the corporate office, and they tell us that the satellite store told them that they never had our phones in their possession. Corporate then relays that information to me. Imagine the mushroom cloud over my home. After disputing this with corporate, they dug a little deeper and called their satellite to re-inquire the store's claim. The store claims that they already sent our phones back. Even though corporate has NO record of receiving the old phones. Shell. Game. So in the eyes of corporate, we were still on the hook for $800+. After SIX HOURS on the phone with corporate, raising holy hell, and travelling back and forth between our home and the satellite store, Sprint corporate took care of us. To be honest, we've never had an issue dealing with corporate that wasn't resolved. But this particular location is as crooked, and dirty as they come. Stay away from this place. Jason is the "manager" at this location, and he is nothing more than a scam artist. He reassuringly smiles at you, while he knows full-well that he is screwing you over in the end. He is nothing more than a lying dog. You've been warned.

You can get cheaper phones and phone cards at department stores like Target. However, they don't…read moreoffer much service. At the Wireless Toyz on Washtenaw, the staff were helpful in discussing our options and didn't try to sell us more phone than we needed. We told them we didn't actually use all the minutes we were getting with our current plan, and she recommended pay as you go phones and phone cards that saved us a bundle and explained how everything worked. On the downside, the products are overpriced. We looked at (but didn't buy) one phone at Wireless Toyz that we later found on sale for nearly half the price at Target.

I love wireless toys ypsilanti!!! Ray and his whole team great customer service, knowledgable about…read morethe products they sell, and just all around great people. I live in the Jackson area and I will commute to them if I need anything for my phone. Thanks for being awesome