Matt did a great job helping me, got a new phone and saved me money! great service! highly…read more recommended!

10/10 Nathaniel Hall was amazing, he factory reset my phone and took care of me. Thank you for…read moremaking a stressful time very easy Nathan!!!!

Beware.... I went in to simply get a quote on bringing my family over to T-mobile. 3 months later…read moreI've received 2 bills in the mail and they are trying to extort me for $475 worth of charges when I never signed up for service!

From the owner: Visit the T-Mobile store in Commerce Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3181 Union Lake Rd. can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Hands down the worst customer service I've ever dealt with in my life. My husband and I ordered a…read morenew phone online for myself and we went into this store to help me set it up. I stupidly had ordered a Verizon phone (I have Sprint), so that part is my fault. However, the rudeness was so unnecessary and abrupt. Even upon entering the store, they didn't say hello, didn't ask us if we need help, nothing. It was not only uncomfortable, but very uninviting. You could tell they just didn't want any customers and they didn't want to be there. Also, typically a good/professional customer service employee asks you what else they can help you with and they at least try to help you find a new phone in their store. My husband and I felt like they basically pushed us out of the store. Very miserable guys there.

Joseph was so incredibly helpful he answered all questions I had and gave me the best plan based on…read moremy usage. I ended up leaving they're paying $100 less a month than I was with Verizon and got an additional line and better coverage. My only regret is I wish I would have came in and saw him sooner. Cannot recommend enough

This place is the worst T-Mobile store in the area, perhaps in Oakland County! They have no stock,…read morethe store has no heat in the winter time (there are space heaters everywhere), management is nowhere to be found. Its run by teenagers, that have no clue what they are doing. During my time there, I did not see 1 customer walk in happy and leave happy. Everyone that came in upset due to the stores mistakes, left the store just as upset! As for my experience, not only did this store add lines to my account without telling and increase my bill by over $120, but they then processed to argue with me that I was in the wrong. They added 2 phones lines and an internet line, WHICH I NEVER ASKED FOR! I had to spend in total around 4 hours at this store this week, just to get my bill & services reverted back to original. I contacted corporate and they were able to provide me with credits due to the incompetency of the staff at this place. I will NEVER return back to this location nor recommend anyone do business at this establishment. Go to the location on Orchard Lake, save your money, and just make the drive that way.

We recently merged over to T-mobile and we were promised this "amazing" promotion for moving over…read morefrom Sprint. We all had recently updated/new phones so we weren't in need of any upgrades, however, they assured us if we got the newest model we would not be charged since we were merged over. We were told one price and then when our bill came it was significantly higher. We called and went to their location several times and nothing was resolved because our bill is still not was agreed on. Ashley was the one who set our account up and she still hasn't fixed this issue for us. I'm super upset with the act and false promises we were given. Please don't trust this location.

horrible service they gave my friend 2 of the wrong screen protector for his iphone 14read more

My first experience here STARTED off great. We were switching from AT&T and had an initial $1,800…read morespending limit but knew that wouldn't be enough because we had 4 phones to switch. When i got there initially different prices were being thrown out and i was told I'd walk out paying $170 that day. I had to leave and go to the dentist so i ended up coming back later that day to follow through.. before i left i had mentioned that we had a business.. the manager said oh you do!! Do you have a Tax ID, i can probably get you a $3,000 credit limit, i gave him the info and went about my way. My fiancé and i came back to switch over our phones and all went well.. we ended up paying NOTHING and went about our day. The next day we came back to trade in our stepdaughters phone and they told me "they forgot to tell me i had to pay $252" so i figured okay that's it, that's fine. As were in the process of finishing everything they tell me it's going to be around the $800 range now and i of course, lost it. How does it go from $170, to $252 to $800.... so they took some accessories off and the lowest total they could give me $785. And then they decide to tell me "well the business didn't help so we could only get the $1800 spending limit" wouldn't that be what they should have told me to start???? We had already switched 2 phones over and traded in so we could not get our phones back and stay with AT&T. So the manager goes on to tell me i won't have a bill until March because of the $785 i paid today.. 3 days before Christmas!!!!!!!!!!!!! If i knew i was paying $785 i wouldn't have switched AND i look on my app and guess what.. A BILL!!! It may be a small one but it's January???? Not March! Honestly just really upset and my Christmas was ruined because of the unexpected money i had to spend.. not happy AT ALL.

So disappointed with T-mobile Experts and im hoping this review is placed in the right direction…read more First a total misinterpretations of offers and deals offered by t mobile experts. Promising Better deals Free Youtube TV and Netflix.And lower prices.Wifi cant touch xfinity's connection undisputed. While calling to complain about the not free youtube tv and netflix we tried cancelling and it took over two hours of on the phone customer service back and forth mind games and trickery offers to try to get you to keep the service.Cancellation department is the get you to say yes longer with the service or get frustrated and hangup untill bills due and you see that nice 35-50 with other providers aint nothing compared to 60-64$ a month unless your living progressive and adding lines and bundling...Gigididdy.Then to stop further charges a call was made and a discussion was had that led to the removal of auto pay so no authorizations were given to t mobile to withdraw from this account.

Friendly staff. Greeted me and acknowledge me when I walked in. It doesn't happen at every storeread more

Amazing fast, friendly service! I upgraded my phone in September 2021, Jake seamlessly helped my…read morehusband and I navigate to through moving from Spint to TMobile. He also stayed on top of the promotional savings that we did not see take effect as expected. Amazing customer focus and service! Definitely referring my family and friends to this TMobile store!

T-Mobile is aggressively going after new business with their new Magenta plans. My wife & I are…read moreover 55 so we switched from ATT to T-Mobile and got the Magenta 55 plan: 2 phone lines, unlimited phone, text & data plus paying off my 18 month old phone ($348) and including Netflix basic for $70 per month out the door! So far the phone coverage is fine, easy to setup the "new" Netflix account and their customer service people are killing me with kindness!

I'll leave another one…read more In summary. Went into the store today to turn in a phone (no number on it and found out it was costing me $40/month) and both employees, one from corporate, said they could not accept the phone in store and I required a return package sent via mail. Longer return process = more money for them? Who knows. I went home and called customer service who told me I could keep the phone since I paid the monthly fee for so long. The fee is now removed from my bill and I'm done. Why bother to even keep paying overhead on this brick and mortar location.

After my phone was stolen I came in seeking a replacement. Preston and Tree helped me with my…read morerequest. Both were very knowledgeable, helpful, and, respectful throughout the process. While sorting through my options for a replacement both were well versed in the models available and thorough in describing the pricing/terms of each option. Neither tried to upsell me on the newest model, but rather helped me find what was right for me. All in all I was very pleased with my visit and would recommend these two to anyone!

Amazing team. They all work together to give you what you need, whether it is a repair or a new…read morephone. I worked with Dave yesterday. He went above and beyond. He started by trying to repair my phone, or at least update it for a little more service life. When we could see that it would only be a temporary fix, I decided it was time for a new phone. Dave walked me through the entire process, from choosing a phone, to making sure all data transferred correctly. Dave suggested apps that would be for my interests. He gave me suggestions for a case AND , helped me set all new passwords. Five stars Dave. I really appreciated that you listened to me! I have had help from other men too, when I need a repair. Chris is another tech that was above and beyond. Thanks to all of you men. One other thing I observed, that we're all very attentive to the other customers and VERY patient.

'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!