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Sterling Heights, MI

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3.7 (3 reviews)
Open • 10:00 am - 8:00 pm

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5 years ago

I had very difficult situation and I was able to resolve it thanks to Noura and Tanjuma really great experience best service ever!!

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4 years ago

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5 years ago

Tan is an amazing worker. She helped right away and was VERY friendly. Thank you, Tan! I would definitely recommend this location!

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People searched for Mobile Phones 527 times last month within 15 miles of this business.

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Verizon

Verizon

2.0(21 reviews)
5.9 mi
•$$$

I've been going to this site for years. The service is hit or miss. I have a corporate account and…read morethe use of a phone is a necessary evil so I make sure to update my phone every 3 years. I went here 3 times before I reached someone that acted like they gave a damn about my need to purchase a new phone and they actually had some knowledge about the products they were selling. He was friendly and actually communicated very well. For many of us, purchasing a new phone is stressful and my retail sales rep. this time was able to handle my stress. Each time I like to try a new type of phone so this time I purchased the iPhone X. The process was long, expensive and draining. I was sold things I did not need and in my stressful state I thought I was getting a deal...I was not. Thankfully, I stopped my purchase of $180.00 ear buds! I thought my phone required these wireless earbuds due to the type of phone I was buying. Holy crap, who has the money for $180 ear buds? I was also told I had to buy the $13.00 monthly warranty coverage. I was so exhausted I kept the coverage but have written myself a note to cancel it as soon as possible. Upside, I've had the new iPhone X for one week and I absolutely love it! Upside, my knowledgeable, patient, yet somewhat pushy sales guy did a great job of setting me up before I left the store.

I came with my son, was greeted by Colin. It was around 10 and he seemed drunk. Colin was very…read moreaggressive and demanding. We were trying to switch out 3 lines from tmobie to Verizon. Very unprofessional and inappropriate.

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Verizon
Verizon
Verizon

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Verizon Sterling Heights

Verizon Sterling Heights

1.0(4 reviews)
3.2 mi

Very dishonest. My…read morephone was broken and I was locked out from my work account because I need my phone to pass the two-step verification. So, I was pretty desperate to get a new phone asap. I bought a used iPhone X from this shop. When I tested it at the shop, it seemed to work fine, only later that I found out the screen was faulty. There was a thin column of dead spots in the middle of the screen. You would not notice it when you use it for a brief moment but will discover it after you use it for a while. Obviously, they either did not check their used items thorough enough before selling, or even worse, knowingly selling their faulty products by taking advantage of their customers desperation. Either way is bad, but what makes it worse is their refusal to accept return used items without letting me know when I bought it. How convenient! Even though the manager Sean eventually agreed to put in an order of another phone to replace mine, nothing happens after 4 weeks! I called them a few times and the guy's excuse was it took time to order another used iPhone X because no other shops have it now. Well, at least call your customer to keep them posted! No, like a drop in the abyss. Luckily, I took my phone to the Apple store and they replaced the screen in an hour. Step on your gas pedal if you drive by this shop!

Buyer Beware ! I went in Friday because my phone was not charging and I was offered an I Phone 14…read morebecause Angelo said the I phone 15 was no good. Angelo also said I needed to get the 4 phone plan even though it's just my husband and I. I paid $197.00 when I left Friday. I called Verizon 1-800 number and was told my July bill would be $237.00 a month. I went back Saturday morning to get a refund and I'm only get back. $103.00. Honest Crooks !. I will let everyone I know to not do business with this store. I wasted my time and energy and I am still extremely upset.!

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Verizon Sterling Heights
Verizon Sterling Heights

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Best Buy - GE instead of Whirlpool to match up My Dishwasher.  GE has better features + Removable Drip pan, Crisper!  1/7/2025 ...1 week till delivery

Best Buy

2.4(81 reviews)
6.2 mi
•$$

I have the annual Geek Squad service contract as I have had for many years. I find it worth while…read moreand yesterday was no exception. Bryan and Ryan, the team at the Geek Squad service area, were very pleasant and understanding of my issues. They took care of those issues and the work was complete the same day. They are an asset to the Best Buy organization!

Lucky to get a 1 star would give 0.... Went to purchase BOSE open ear buds. I asked gentlemen to…read moretry on to see if comfortable to wear. Was told I could try on different brand, but same fit. I want to try on the brand I am buying. OR I COULD BUY then try on and RETURN if uncomfortable. WHAT THE HELL? I tried to call..you can not speak to a live person at the store. I told him I would purchase some where else where I can try on and he said...GO AHEAD, with a shrug. Well there is GREAT CUSTOMER SERVICE!!! I own my own company and would be UPSET if my employee said...GO Ahead and buy somewhere else! I even said that saleman could open..stand right there while I try on and they could put back in box... I WILL NOT BE PURCHASING ANYTHING ELSE FROM BEST BUY. Would rather spend more money and have customer service than this. So sad you can't train your employees to be more considerate and helpful. You just lost business Kelly Tocco

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Best Buy - It's been delivered and driver set up clock and turned on all burners to check heat  including oven and Airfryer settings. 1/14/2025

It's been delivered and driver set up clock and turned on all burners to check heat including oven and Airfryer settings. 1/14/2025

Best Buy - My Next In The Spring 2026 Purchase.  1/4/2025

My Next In The Spring 2026 Purchase. 1/4/2025

Best Buy - My folder with paperwork, receipt = Free power cord, Free Delivery & Install on 1/14/2025

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My folder with paperwork, receipt = Free power cord, Free Delivery & Install on 1/14/2025

T-Mobile Authorized Retailer - mobilephones - Updated November 2026

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