I turned in WiFi modem at the store in Oct before I moved to Texas and disconnected my service…read morewhile I was sitting with the sale associate handed him the equipment and watched him take it back to there back room and I am still being charged for this equipment I have made 4 phone calls to Verizon and keep being assured it's all solved and I won't have to call again I am currently on hold again for the 5th time the last time I called the told me I needed to go back to the store where I turned it in 1800 miles away! Customer service at Verizon is terrible

Place is absolutely garbage. Do not go here, go somewhere else. Everyone ignores you unless they…read morecan sell you somethin. Bought a brand new phone, went back there because the charging port didn't work. The manager just walked around not helping anyone and playing on his phone. I promise you, I never do review. Go somewhere else!!!!

Great experience at this store. Paula was super in answering my questions and getting me started…read morewith the best package! See her if you need anything!

Paula was amazing! She was super helpful and got everything set up for us! This was a quick and…read moresuper easy!

My husband and I have been long time customers of AT&T. We recently stopped in this location to…read moreupgrade our phones. We had stopped at Verizon beforehand, just to see what kind of deals they had going on. We were told that we would receive $400+ each to trade in our current phones. The guy at AT&T immediately asked if we were already AT&T customers. When we said we were and just wanted to upgrade our phones, he seemed to lose any interest in helping us. He told me that my phone would not be worth anything as a trade-in. I asked how it could be worth $400 at Verizon and nothing here. His response was, "I'm not going to try to compete. You're not a new customer that I would be signing up. So, there is nothing in it for me and it makes no difference to me whether you remain a customer or go somewhere else." WOW... All he had to say is, "That is pretty competitive and, unfortunately, we can't compete with that offer." Needless to say, we switched to Verizon.

I took over a business in Nov 2019 and transferred the account to me. Found a MUCH better deal with…read moreright away and ported my number and service. During the November transfer and recent cancellation, no one from AT&T ever mentioned a certain time frame I must stay with them or an extreme $250 early termination fee (even with the 2 hr call to transfer the service to my name). This is ridiculous and if it's not waived, I will never do business with AT&T again. Trying to get a hold of someone at AT&T with common sense is impossible. Even when I dropped off my equipment at UPS, the UPS worker said "Keep your receipt b/c AT&T WILL TRY AND CHARGE YOU saying you didn't turn in the equipment" What a terrible reputation!

I don't know where to start! Could be the first wasted trip out there (100mi round trip) or the…read moresecond when they repaired my daughter's phone only to damage the front camera. Maybe when I was told the new camera was ordered and wasn't. Either way I wouldn't take anything to these people the way they do business, all the while telling you their helping you out while screwing your eyeballs out!

They were timely and had great communication. The price…read morewasn't bad either to fix the repair of my laptop.

I was in this store yesterday and Joshua helped me Went in…read moreto purchase new Samsung phone. Joshua was extremely knowledgeable and helped with selection. He expertly transferred everything from my old phone and at my request he wiped the old phone and transferred my wife's number to it. He reviewed our account and pointed out where we could save $100 per month. He took cues from our conversation to up sell softly on items that were important. Even though he had never done it he installed and configured a Delphi Connect in my car. By far the best experience I've ever had in a Verizon store. Kudos to Joshua and to Tim and Lindsay who helped.

Extremely disappointed. I was pressured by the sales people at this location to purchase a Droid…read moreTurbo. I hate this phone. They discouraged me from returning in last week. Now I am outside the 14 day return period and will not do anything to help me. #byeverizon #hellosprint

My wife and I went to your store for some technical assistance on our new phones. Dom, the…read moreassistant manager at the store convinced us to let him return our old phones to AT&T. He said they would go out that night, however only my wife's phone was returned and the store has no record of receiving my phone. The device is now missing and Dom did not return provide us with our receipts. Apparently this is not the first time customers have experienced problems and questionable procedures from Dom. He also wiped our phones, but now I am concerned that may not have been done. My wife and I don't understand why Dom is still employed and interacting with customers.

James is an excellent manager at AT&T. He was attentive, informative, and got me in and out as…read morequick as possible. I had been to other stores in the area, and had been disappointed with the lack of customer service. It was refreshing to be taken care of and have my needs fully met with a new line. Definitely will be coming back for my future visits!