I turned in WiFi modem at the store in Oct before I moved to Texas and disconnected my service…read morewhile I was sitting with the sale associate handed him the equipment and watched him take it back to there back room and I am still being charged for this equipment I have made 4 phone calls to Verizon and keep being assured it's all solved and I won't have to call again I am currently on hold again for the 5th time the last time I called the told me I needed to go back to the store where I turned it in 1800 miles away! Customer service at Verizon is terrible

Place is absolutely garbage. Do not go here, go somewhere else. Everyone ignores you unless they…read morecan sell you somethin. Bought a brand new phone, went back there because the charging port didn't work. The manager just walked around not helping anyone and playing on his phone. I promise you, I never do review. Go somewhere else!!!!

I don't know where to start with our visit to Xfinity yesterday. It was the first time we had great…read moreservice there and have been going there for years. Sara W. waited on us and she was exceptional. Very professional, courteous, quick, pleasant, and a great person to deal with. She is truly a company asset. Treat her right because you have a real gem there.

The customer service at Xfinity is the absolute worst. They were going to raise the monthly price…read morefor my internet service by 33% so I called them to negotiate. The dingbat from customer service with whom I was on the phone assured me that she had adjusted the rate back to what it had been. However, when I saw the next bill, she had done nothing. Fed up with Xfinity, I decided to change my internet service provider to another company. Xfinity sent me an email to pay the prorated balance of my account so I called them to discuss the adjustment to my account. They said my wait time was around 70 minutes but they would call me back so I didn't have to wait on hold. Needless to say, nobody ever called back. Then I got an email from them threatening to send my account to collections if I didn't pay. I called back the next day with no satisfaction. I tried to log into my account but they needed to text me a code to access my account. Despite the fact that I tried to get them to send me a code TEN TIMES without ever receiving a text from them, I called them back AGAIN and now I am waiting for the promised return call. Simply put, Xfinity sucks. Their customer service is the worst and it has always been bad. Some of the representatives they put on the phone don't follow through with what they say they will do and it is difficult to understand them in the first place. Would I recommend Xfinity for any of their services? Absolutely, as a company to AVOID!

We were looking to upgrade one verizon phone and add a line with a second new phone. After being…read moreunderwhelmed at the Brighton location and not having any better luck with verizon over the phone, we tried this location and got great service and help. Note the location has moved across Grand river from where the map currently shows it.

Awful service and lies. Bought a new phone last week and was told I would get a credit up front…read morebefore purchasing. Once phone was already 100% set up I was informed I would not be getting the credit. I decided to forgive the mistake the employee had made because the phone was already set up at this point and I wasted two hours of my time. They sold me a liquid glass protector with it. One week later my phone connection doesn't work and there is a scratch on the glass they applied and failed to tell me about the warranty for (also did not give me the box and threw it away with warranty information.) I came to the store and they would not do anything about the mistakes they made or the phone connection issues. Manager did not even come over to try and help. Spend your time and money elsewhere

Microwave stopped working, so I decided I would break it open. Started doing some research and…read morelooked like it was most probably was a door switch. Found this website and they had the part. I paid extra to have the shipping expedited to 2 day and the total was less than half of what a local appliance part store quoted me. Part arrived on time and microwave is working perfectly. So, now I guess I can fix microwaves. Cool.

I would have NEVER placed an order for equipment if their site POSTED that an item may be on back…read moreorder status......I ordered 2 items i needed for a customer job that is 2 weeks out on my schedule. I figured 13 days before would give me plenty of time to arrive. NOPE....5 minutes AFTER the order was placed and i paid for it and shipping, i get some BS automated email ASKING me if 3 to 4 weeks back order is OK....and that i need to reply to let them know.....REALLY wtf......then i get the same email the next day AFTER i reply to the first saying NO its NOT OK...what a F'N bunch of BULL CRAP....i tried calling...some BS number with an instant recording....OF COURSE....so i left word with their automated email that i want a full refund...what a F'N joke....My time and my customers time is valuable. i guess this company doesn't care about their customers as much as i care about mine.....i ordered the SAME product from China......It'll be here in 5 days.....Stand clear of this solid signal craps how.....

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From the owner: At ManagedWay, we're big enough to deliver, yet small enough to care™. We offer high-quality…read moretelecommunications services and support at an affordable price in Troy, MI, and the greater Detroit area. We are an industry-leading telecommunications provider, with our focus on providing businesses with fast internet service, colocation facilities that are staffed 24/7/365, and powerful cloud hosting solutions, designed to scale as your business grows. If you're looking for a telecommunications service in southeastern Michigan, consider Managed Way. Contact us today for more information!