They never responded to my request. Not sure why but it would have been nice if they had made…read morecontact with me even if it was to tell me they could not assist me

Called these folks when we bought our house so they could re-key the locks and install a few…read moredeadbolts. The entire experience from scheduling the appointment to the actual day of the service to the exceptional follow-up was nothing short of a white-glove service experience. The team is knowledgeable, professional and polite. And the prices were very reasonable. These are not your father's locksmiths! They are dialed-in to the home security business and it shows. I would not hesitate to have them in my home again or to recommend them to anyone.

Had them install 3 security cameras . Very affordable and reliable, great communication, detail…read moreoriented, and knowledgeable in terms of cameras. Work was done swiftly and cleanly.

Very responsive and affordable. Kristopher did a great job installing our doorbell. Professional,…read moreon time, and will use his services again.

We had a TV mounted. Alvin and his guy were here at the agreed upon time and were proficient in…read moreremoving and replacing the TVs as well questions to ask me to make sure that I was happy with the end result. I'd recommend them to others

Found AV Multimedia on the web and selected them based on other positive reviews. Just moved in…read moreand requested an install of several TV systems throughout my house. They spent three days tirelessly working on each set up, and made sure the sound and quality was properly balanced. They consistently arrived on time, proactively communicated with me throughout, clearly explained the work effort and the challenges, offered great knowledge of the AV products, cleaned up well, and presented a thorough invoice. Alvin and James were great to work with and I highly recommend them.

All good here. Answerd the phone on the first ring and was available the next day…read more Showed up on time with multiple text notifications and install the TV in no time for $165in . Stuck around afterward to make sure everything was working good and the TV was set up properly. Fast friendly great service- don't hesitate to call.

He was very much available. Same day service if needed. Great work in a timely fashion and good…read moreconversation while working. Had good ideas to help owner. I'll refer him every time!

Maverick did an amazing job! Super professional and dedicated. He paid attention to every detail…read moreand the results were fantastic. I'm really happy with his work and will definitely hire him again. Highly recommend - 10/10! Thanks, Maverick!

Very professional, on time, friendly and does good work at a reasonable rate. I would do business…read morewith him again.

Hired them to install a cable tv line and fix my Ethernet connections. Guy tried to tell me, twice,…read morethat I don't have a cable modem, while the new cable modem I installed myself was sitting in front of both of us, working properly. Consider yourself warned.

Chris came out and installed new WiFi router and cable modem plus ran 6 Ethernet lines to 3 TVs and…read moreother locations. He was on time, neat and professional. The cost was very reasonable. Highly recommended.

Excellent work and a fantastic alarm system. I have this system in both my business and homeread more

Great service and always making sure we're being taken care of when there is an issue.read more

Keith was great to work with, I had him create some new wired connections in my home, along with…read morecleaning up some wireless dead spots. The work was done well and efficiently. Very happy with his work.

From the owner: Installation, Configuration, Service, Support, Upgrades & Repairs…read more CCTV Security Camera / DVR / Surveillance Systems Automation Systems for Home & Business WiFi Thermostats & SmartHome Systems Smart Security Solutions Computer, Laptop, Wifi / Router, Internet Security, Virus Removal Wiring for Networking, Audio / Visual, Low Voltage

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!