Charter Communications

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From the owner: At ManagedWay, we're big enough to deliver, yet small enough to care™. We offer high-quality…read moretelecommunications services and support at an affordable price in Troy, MI, and the greater Detroit area. We are an industry-leading telecommunications provider, with our focus on providing businesses with fast internet service, colocation facilities that are staffed 24/7/365, and powerful cloud hosting solutions, designed to scale as your business grows. If you're looking for a telecommunications service in southeastern Michigan, consider Managed Way. Contact us today for more information!

Solid Signal.com

2.1

(20 reviews)

Horrible customer service! They don't respond to issues with their products. They make returns next…read moreto impossible. Stay away from them. I would give them zero stars if availabl.

Solid signal is a disaster. this stinking site tries not to…read moreallow bad reviews. tthe dictation totally screws up and refuses to work. yelp sucks too I guess.

Specialty Satellite

2.3

(3 reviews)

What an incredible experience. WAY better than the Comcast I switched from. Cables were neatly…read morerun and actually buried... something I couldn't get Comcast to do to save my life. Thanks so much! Love my new sat tv!!

Owner does his best to talk you out of anything that might require work. He doesn't seem able to…read moreretain help and is apparently afraid of heights. (He would not install a rooftop antenna due to pitch even though the next door neighbor has a rooftop on a much steeper/higher roof!)

Charter Communications

1.0

(15 reviews)

Terrible Customer Service!!!…read more I recently (3 years ago) had a name change, and this company accepts my payment every month under the new name by the way, but refuses to change the name on my account. I have called them several times requesting the change, and each time they promise to change it. However, month after month and year after year I still have this old name on my account. Today, I called customer service to request that they cancel my account due to not being able to change my name. The lady I spoke with was extremely rude, and has no business being in customer service... I then requested to speak to a manager, the manager was a bit better at customer service and offered me a $20 credit for my trouble, but I will only get that after she monitors my account to be sure that I do not cancel. So for my trouble I get spoken down to, and get some credit dangled over my head like a dog begging for a treat.... Really Charter... Really? This is how you conduct business??? Now mind you, their name change policy is extremely archaic, there are only two ways to do it... you can only send it by snail mail or fax of which is super inconvenient for this digital world... but okay!!! You are a company that supposedly provides the best in TECHNOLOGY and are the MOST up to DATE... and you cannot receive an email? I will be shopping for a better more up to date company who cares about their customers.

If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

DISH

1.0

(6 reviews)

I wouldn't give their customer service a single star. Everytime i have scheduled an appointment for…read moreservice they have changed the time by as much as 4 hours!. If you get dish and ever need a service call, you can probably expect this problem. On top of that they wait until the last minutes of your scheduled time to notify you of the change.

Well what can say... to say the service SUCKED would be like me saying I looked like I did at…read more20.... They messed up my billing so much I have tried to quite them but they wont let me because they put it under the wrong first name. So I am suppose to have a secret pass word... Why yes they do... To bad for me that it is a secret to me... So I call customer service besides hanging up on me I have now be on hold for 2 hours and 50 minutes. So what is Guiness World Record for being put on hold??? I guess my rep from Dish and I are going to find out...

Cbeyond

1.0

Worst Customer Service. Worst Internet Service. Horribly Managed Company. DO NOT BELIEVE…read moreANYTHING THE SALES REPS TELL YOU. I have been tricked big-time into getting "Faster Internet Service" through these scam artists. I was told that my internet would be twice as fast as my previous internet... and it turns out it is three times as slow. The kickers? I am locked into a 3 year contract that I cannot get out of, I am paying $350 a month vs the $150 I was paying for faster internet, and finally I am not forced to buy another internet service and just use this for our VOIP lines. So not only do I have to pay for another internet, I have to do this for three years. They have given us nothing but trouble since we started, never return our multiple calls or emails. The second we signed the contract, everything changed and they left us for dead. This company company has an excellent sales force... and thats about it. Nothing to back them up. Never ever ever will do business again with this $10,000 mistake

Cbeyond may be the single worst company on the planet. We signed up to try to improve our internet…read morevisibility, only to find out that they are primarily a telephone company. In less than three months we wanted to cancel the service and we were told that we would have to pay $14,000 to get out of our contract, or the full amount of the term. We are a upstart company, and the price was significantly more than we could afford for what they actually did. The call clarity of the phone calls is a joke, and internet speed is incredibly slow. We have been told on multiple occasions that they would be happy to double our internet speed, with no help to call clarity, for an additional $250 a month. Another fun part, is trying to get a hold of the customer support line. I am typically on hold for 45 minutes. If these people contact you, run.

Arbor Maid

4.9

(12 reviews)

Lindsay and Mark run a tight ship at Arbor Maid. I have been using their cleaning service for the…read morepast several months and they respond to every cleaning request with speed, diligence, and expertise. The apartment is always sparkling clean after their service. Arbor Maid has helped me clean and manage my vacation rental home. We have gotten many compliments on how clean the home is. They have also responded to last minute management requests. I can fully trust Arbor Maid to get the job done. I highly recommend the company.

Lindsay is hardworking and a very diligent business owner. My experience with Arbor Maid was…read moreprofessional and pleasant . From scheduling to the service , the whole process was very streamlined . Nijah did a great job with getting our home clean in an efficient and organized manner . Will definitely use them again .

Think And Do Partners

(7 reviews)

Upon my first meeting with Think & Do I was impressed with the professionalism displayed by the…read moreowner Kristin as well as her employees. That level of professionalism left me feeling assured that the job would be done right the first time and if it somehow wasn't that it would be remedied immediately. My first cleaning from Think & Do was spectacular. Jamie was very thorough and my wife and I were quite impressed with the job she did. I would recommend Think & Do to anyone.

Think and Do has been cleaning for us for about 7 months now. We have been through the gamut of…read morecleaning services that have always fallen short of what they advertise. Not Think and Do. They are responsible, reliable and spot on what they advertise. They are easy to communicate with and follow through with our comments and suggestions. The team is coach-able so that they really learn what will make you happy in your own home. Kristin had a great idea when founding this company and the premise of thinking and doing what the client needs. We 100% trust Daniela in our home. She looks out for what needs to be done along with what does not need to be done with each cleaning. We highly recommend Think and Do.

South Lyon Lawn And Irrigation

Very professional and timely. I called with an irrigation challenge and they worked me in the same…read moreday. I would use them again. Also, very reasonably priced and was incredibly cheaper than my other quote.

I really needed our beds and edging cleaned up . I needed stones added to freshen them up . I…read morewasn't sure who would do that. South Lyon was such a golden find . They picked up the stones and everything ! They came early and worked hard the entire day . I didn't even see them eat. First, they cleaned out the beds. Now, I thought we had picked all the weeds but they got a wheelbarrow full and some containers too! Then they filled the beds with exactly the right color stones while working on brand new edging too ! It looks so good ! They were careful with the lawn too and cleaned everything and removed it when they were finished ! Don't hesitate to contact them ! You will be so much more than satisfied! Pricing is good too ! M Petty South Lyon

Cleaning for You

I have a 4bed 3bath home in the South Lyon area. I got a referral from a friend. Since my seasonal…read morejob has occupied me, I decided to give it a try since I am unable to keep up with my everyday life along with cleaning thoroughly. I've never felt more satisfied with a home cleaning until now. I set up a biweekly cleaning schedule with her. Pricing is fair and affordable.

From the owner: Looking for reliable, affordable cleaning service? Look no further than cleaning for you! We offer…read morea wide range of cleaning services for both residential and commercial customers. Call or text us today for a free quote!

Polished Perfection Cleaning Service

Amanda (owner) is very attentive to detail and cares a lot about doing a really good cleaning job…read more If she finishes cleaning one area more quickly than anticipated, she always deeply cleans something else. I also appreciate how she treats her staff (and me) -- she is always helpful and kind.

From the owner: Whether you’re moving in, moving out, or in need of a thorough deep cleaning, our skilled team goes…read morebeyond the surface to ensure every corner shines. We know life gets busy, which is why we also offer flexible recurring cleaning services—so you always come home to a spotless sanctuary. Let us handle the hard work and transform your home or workspace with our trusted touch. Ready for a higher standard of clean? Contact Polished Perfection Cleaning Services today and see the difference for yourself!

Roof Pros

We had Mr roof out and the salesperson quoted us a very high price for our roofing…read more 16700 dollars We had Mike out and roof pros had a roofing system as good as mr roofs They where pushing a rubber shingle they said it was exclusive to them. After research I found out that do,not manufacturer there shingles. We went with roof pros and saved 3000 on our roof . The install was great and the clean up was like they where never there. I recommend them highly very professional no pressure we where very comfortable With Mike and his crew

From the owner: Michigan Roofing Company, Roof Pros, Ann Arbor Roofer, Detroit Roofing Contractor, roofing, roof…read morerepairs, roof replacements, roofing inspections, Asphalt Shingles, Metal Roofing, Roofing Insulation, Vinyl Siding, Vinyl Window Replacement, Fiberglass Window Replacement, Gutters, Gutter Protection

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Keith C.

11 years ago

Charter appears to be competitively priced, until you get your first bill. I have been a Charter internet customer for over 10 years. I just added television service and when I got my first bill, they added $ 30.00 to the bill. After reviewing this bill, they decided to charge me $ 30.00 for "Change of Service" or installation. Now this might have been acceptable IF I was told about this charge up front, but I wasn't. When I called, I got the typical run around that this fee what standard and they can't remove it. So be careful and ask about all their fees before signing up. read more

Deb Z.

12 years ago

Every year they Jack up prices. Unfortunately, they are one of two internet providers in the area. They basically have the monopoly and know it. read more

Charter Communications - televisionserviceproviders - Updated August 2026

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Xfinity

3.0

(2 reviews)

I don't know where to start with our visit to Xfinity yesterday. It was the first time we had great…read moreservice there and have been going there for years. Sara W. waited on us and she was exceptional. Very professional, courteous, quick, pleasant, and a great person to deal with. She is truly a company asset. Treat her right because you have a real gem there.

The customer service at Xfinity is the absolute worst. They were going to raise the monthly price…read morefor my internet service by 33% so I called them to negotiate. The dingbat from customer service with whom I was on the phone assured me that she had adjusted the rate back to what it had been. However, when I saw the next bill, she had done nothing. Fed up with Xfinity, I decided to change my internet service provider to another company. Xfinity sent me an email to pay the prorated balance of my account so I called them to discuss the adjustment to my account. They said my wait time was around 70 minutes but they would call me back so I didn't have to wait on hold. Needless to say, nobody ever called back. Then I got an email from them threatening to send my account to collections if I didn't pay. I called back the next day with no satisfaction. I tried to log into my account but they needed to text me a code to access my account. Despite the fact that I tried to get them to send me a code TEN TIMES without ever receiving a text from them, I called them back AGAIN and now I am waiting for the promised return call. Simply put, Xfinity sucks. Their customer service is the worst and it has always been bad. Some of the representatives they put on the phone don't follow through with what they say they will do and it is difficult to understand them in the first place. Would I recommend Xfinity for any of their services? Absolutely, as a company to AVOID!

NetFix Michigan

Got a new laptop and everything was fine until all of a sudden certain sites were not accessible…read moreall of a sudden. The folks from NetFix diagnosed the situation and came up with a great solution. Took care of the problem immediately which was what was paramount.

Allstar Alarm

3.0

(5 reviews)

I had service with them. For residence and business and found they were very helpful and kind…read more Service started to drop a little concerning the office but was not to bad! The equipment was good for home but lacked in business applications.

Please go with a bigger company. This company will lock your panel to prevent you from going to…read moreanother company and if you do go to another company you will need to replace your mother board. Also if you call to cancel the will insist you send it in an email or say after your contract end it will automatically renew. Save yours of the headache call Guardian

Todd Technologies

3.7

(3 reviews)

Awesome service. Came quickly and took care of it. Most cost effective compared to any other!…read more .... Above is what I had written earlier but following our check to them, our bank account started getting fraudulent charges. Not really sure if it was the company or a single employee, but took us weeks and getting our bank account changed to stop the check charges from occurring.

Good service, decent pricing. He fitted me in his schedule over a week earlier than I would've been…read morescheduled. I would definitely recommend them to anyone.

Bright Clean

4.0

I work full time and have a toddler, sometimes I get overwhelmed with the larger tasks I just can't…read morefind time for. Bright Clean was able to come in on short notice and get to all of the things on my list and get things gleaming within a few hours! Their team was very friendly and even answered my questions and gave me tips about cleaning! I will definitely be using their services in the future.

Terrible company; dishonest business. They received payment up front for a 2 day service then never…read morefollowed up on the second day. Avoided calls. Will never use again!

Perimeter Protection Home Solutions

4.0

4.25 stars. The service was good the price was fair at $200. I would give them 5 stars but they…read morewere late for our first appointment so we postponed it a couple days and it ran a little late. Guys were nice and involved me in the decision making process. Over all I am very please with the result. They ran electrical, installed new outlets behind the tv, ran HDMI through the wall. He even said he would come back to patch the holes when I move out for an extra $100.

AV Concepts

Kevin and Joe from AVConcepts are total professionals. They provided a system for my home that I am…read moregoing to really enjoy for as long as I live there. It will definitely increase the value of the home which by itself pays for their service. They spent a lot of time ensuring a very professional installation and spent a lot of time ensuring that we knew how to make it work and get the most enjoyment from it. I highly recommend them.

I had AV Concepts hang my 50 inch flat panel and install in wall speakers. I was very impressed…read morewith their workmanship. The installers were very professional, knowledgeable and clean. They showed up on time and finished rather quickly. No drywall mess was left behind, which was great. I would definitely recommend AV Concepts to anyone.

SERVPRO of Livonia

3.0

(6 reviews)

This company failed to return calls to me after doing a partial demo on our water damaged bathroom…read more They also managed to bill our insurance company $3000 without our approval and collect funds without our knowledge at a ridiculous price for a incomplete job. They are a franchise and this one can not be trusted. We had to hire a different contractor to not only repair water damage but plumbing damaged caused by Servpro of livonia on Farmington road. Reported to BBB and looking forward to a small claim court hearing.

Servpro came out over the holidays and got my situation handled. Fast and reliable service.read more

Luker Technologies

Really great service, polite, and quick turnaround. I came here to have my netbook repaired because…read moreit wasn't booting properly and was getting hung up at the HP logo page. I had previously spoken with the Geek Squad at Best Buy, who refused to even look at it for anything less than $200; and who instead tried to convince me to purchase a new computer. These guys were able to diagnose the problem free of charge. The problem turned out to be a minor faulty accessory which they were able to order, replace, and have my computer working in less than a week. The whole thing cost me half of what Best Buy wanted just to look at it. I recommend these guys for all of your computer needs and have been telling everyone to patronize them. (The only drawback is that the building is a dive, but if they were in a better building, the prices would probably have to go up too. They are located in a pretty good area though.)

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