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Charter Communications

1.0 (7 reviews)
Closed • 9:00 am - 6:00 pm

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Solid Signal.com - Our team in our Novi, MI headquarters!

Solid Signal.com

(21 reviews)

Microwave stopped working, so I decided I would break it open. Started doing some research and…read morelooked like it was most probably was a door switch. Found this website and they had the part. I paid extra to have the shipping expedited to 2 day and the total was less than half of what a local appliance part store quoted me. Part arrived on time and microwave is working perfectly. So, now I guess I can fix microwaves. Cool.

I would have NEVER placed an order for equipment if their site POSTED that an item may be on back…read moreorder status......I ordered 2 items i needed for a customer job that is 2 weeks out on my schedule. I figured 13 days before would give me plenty of time to arrive. NOPE....5 minutes AFTER the order was placed and i paid for it and shipping, i get some BS automated email ASKING me if 3 to 4 weeks back order is OK....and that i need to reply to let them know.....REALLY wtf......then i get the same email the next day AFTER i reply to the first saying NO its NOT OK...what a F'N bunch of BULL CRAP....i tried calling...some BS number with an instant recording....OF COURSE....so i left word with their automated email that i want a full refund...what a F'N joke....My time and my customers time is valuable. i guess this company doesn't care about their customers as much as i care about mine.....i ordered the SAME product from China......It'll be here in 5 days.....Stand clear of this solid signal craps how.....

Charter Communications

Charter Communications

(15 reviews)

If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

I never really leave reviews on anything but this was just so upsetting that I had to let someone…read moreknow. Spectrum is one of the worst company to ever get service from. This is not new obviously. While their internet speeds might be great, their customer service is ridiculous. I was charged for internet service I didn't use because they failed to inform me, when I was canceling my service, that I would still be paying for 2 WEEKS I wasn't using. That's because their billing starts on the 24th and I cancelled on the 31st, retuned their equipment 2 days later when their store opened. Yet NO ONE told me when I was cancelling that I would pay service because of how their cycles are scheduled. I would have kept my equipment and made use of those two weeks I still had. Even worse..I called to let them know and ask why I was being charged (which is when I was informed of the way their cycles work and what not) and the guy basically said there isn't anything he can do. Not even credit me for those weeks I wasn't using INTERNET. Such a rip-off. I hope I never have to live in a location where I have to use their service again.

Cbeyond

Cbeyond

(4 reviews)

Worst Customer Service. Worst Internet Service. Horribly Managed Company. DO NOT BELIEVE…read moreANYTHING THE SALES REPS TELL YOU. I have been tricked big-time into getting "Faster Internet Service" through these scam artists. I was told that my internet would be twice as fast as my previous internet... and it turns out it is three times as slow. The kickers? I am locked into a 3 year contract that I cannot get out of, I am paying $350 a month vs the $150 I was paying for faster internet, and finally I am not forced to buy another internet service and just use this for our VOIP lines. So not only do I have to pay for another internet, I have to do this for three years. They have given us nothing but trouble since we started, never return our multiple calls or emails. The second we signed the contract, everything changed and they left us for dead. This company company has an excellent sales force... and thats about it. Nothing to back them up. Never ever ever will do business again with this $10,000 mistake

Cbeyond may be the single worst company on the planet. We signed up to try to improve our internet…read morevisibility, only to find out that they are primarily a telephone company. In less than three months we wanted to cancel the service and we were told that we would have to pay $14,000 to get out of our contract, or the full amount of the term. We are a upstart company, and the price was significantly more than we could afford for what they actually did. The call clarity of the phone calls is a joke, and internet speed is incredibly slow. We have been told on multiple occasions that they would be happy to double our internet speed, with no help to call clarity, for an additional $250 a month. Another fun part, is trying to get a hold of the customer support line. I am typically on hold for 45 minutes. If these people contact you, run.

Charter Communications - televisionserviceproviders - Updated October 2026

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