I requested a loaner laptop from Sites@Home one year back. It was mid-August so they gave me a Dell…read morelaptop from one of the new ones. It worked great but after a year, its battery degraded significantly. That was expected since I used it for gaming here and there along with academic and internship work. But when I took it back to Tech shop for battery replacement, they told me straightaway that they do not replace the battery and I need to use it with degraded battery. This happened in July. Fast forward to August end, fed up with poor battery backup, I returned it. But I needed a lightweight laptop given the one I have is a gaming one and is heavy. So I put a fresh request and went to the shop to pick up the new loaner laptop. This time the laptop they gave me had just 44% of battery health. The reason was that the laptops from new stock were already claimed. I was fine with that but just don't get it - What is the problem with battery replacement? It takes just 5 minutes to replace it and it is not glued to case like that of a MacBook. But they denied replacing the battery and giving loaner. Had to go back empty handed. If they can just order batteries for the laptops and replace them, it will save a lot of trouble for all.

Great student staff, very helpful and attentive, competent repairs. Apple prices are matched to…read moreretail ones.

I called ahead and talked with Seth about an issue I was having with my gaming PC…read more My All-in-one liquid cooler from the larger big box store in the area was defective. We replaced it only to find that the power cords had been changed out from the big box store working in it... which then burned up the new fan and aio cooler. It was a MESS. I have never had this many issues with any unit I had built in the past or with the big box retailer who was selling the components. After some consulting, returns/exchanges, Seth and I ordered a different brand AIO. He installed it, clean installed windows, did some cable management, and got my computer back up and running. He did much more labor due to the issues that arose throughout the process, but never raised his price above his maximum estimate. It was an incredible experience. He was very communicative throughout the whole work process.

My MacBook Pro died and a couple different repair spots told me they could not help. I called…read moreApples and Oranges and explained my issue and they sent me an email with a predictive quote for the service. Came in, dropped my computer off after they ran diagnostics with me there and 2 1/2 business days later picked it up. It works perfectly and they even cleaned it up. The cost was actually a little bit less than I was quoted and it was more than reasonable. Will definitely come back whenever I have an issue.

Had an issue with my MacBook Air after an upgrade to iOS 25 and they fixed the issue in less than…read morean hour while I waited. They were great to work with and know their stuff. If you have any computer issue, come here first.

Everything! They are great at fixing and explaining!! They also have everything you may need for…read morecomputers or technical equipment!

Daniel S. In 2007 Mateen Jafferson custom-built me a Windows…read moreXP desktop at a modest price that was a 'perfect price'--because it perfectly met my specific modest needs. Since then I've never taken my computer concerns anywhere but Jafferson Computer. They've dealt in similar fashion with hardware issues and with software issues. Their results are excellent and the price is perfect, because their approach is efficient, and intelligent, and prudent, and because their expertise and experience is deep. Recently they again excelled. They solved several similar but not identical operating-system problems in a pair of wonderful older Asus Windows 10 laptops: the fraternal twins Asus1 and Asus2. They were bought a month apart and are nominally the same exact model--but actually are not. Comparing the slight differences in the responses of the 'twins' helped Luke to analyze and diagnose. This sort of thing is why they're the best. Plus Mateen and Luke and anyone who has worked there are nice people.

My laptop crashed in a way that was unrecoverable, so I brought it here after seeing the great…read morereviews. Next time I need a repair, I'll have to try somewhere else because this place is CRAZY expensive. I paid $150 just for them to figure out what the solution was. That fee is not applied to what you pay for the actual repair should you decide to have them fix it like it would at a car repair place; it's just $150 to have them tell you what's wrong. They then quoted me $250 to reinstall windows and fix a broken hinge. I was iffy but said yes partially due to the sunken cost of the diagnosis and mostly because they promised me they would be able to upgrade my laptop to Windows 11, which the laptop had been telling me was not possible. So this seemed somewhat worth it to me to have them do. I went to pick up the fixed laptop, and immediately noticed that they had to drill totally new screw holes into it to install the new hinge. It looks pretty bad, but I'm really not picky about aesthetics so I let it go. But then they started it up to show me it was working, and I cannot even explain how INCREDIBLY slow it was as they tried to use it. Like, Windows 98 was faster than this thing was running, and I had previously never had any speed issues with it. I said something along the lines of how disappointed I was that I had now spent $400 and honestly couldn't even realistically use the laptop anymore. They offered to just install Windows 10 again instead, but like I said, the main reason I decided to pay all that money was because they assured me they could upgrade it to Windows 11. So they ended up refunding me for the repairs (I'm still out the diagnosis fee) and wiped the laptop and gave it back to me. After going home and doing some research on my own, I was able to reinstall Windows 10 on my own in about a half hour for $10. I cannot believe they were going to charge me almost $200 to do that!!! My laptop is now working exactly as it did before, and I learned my lesson.

Micah with Casatech came to my house and tackled a stubborn networking problem I was having; my…read moreOrbi networking system would not connect to the router/bridge that AT&T fiber provides. Micah immediately diagnosed the problem and had me up and running in no time at all. He also helped with the routing of network cables in an unusual configuration. We now have a beautiful, concealed, lightning fast network connection in our home. Can't recommend Casatech enough, whether you are completely uncomfortable with tech or are a power user. Personal, fast and top flight service.

I seldom write reviews, but I had an awesome experience with Casatech and felt they deserved some…read morerecognition! I was in need of IT services and Casatech came highly recommended. In a world characterized by pandemic-related delays, I contacted them and was scheduled for a next-day appointment. Instant star there. Micah remotely addressed my IT accessibility needs. He was comprehensive and collaborative, asking me questions about my preferences and walking me through each step. He reviewed the information multiple times so that I could take detailed notes and he was gracious enough to allow me to practice the steps with him so I can now make the same changes to other devices as needed in the future. Excellent service so I highly recommend Casatech!

I was looking for a place that would take old pictures and reprint on better quality of paper…read more Procam was recommended by Chris at Staples and the young man Travis that helped me was fantastic, I told him what I wanted and was on a budget and he came through, it turned out very reasonably priced. If you are interested in photography, they have classes and will also have equipment you can rent for the class. This business seems new, but has great potential. I know I will visit again for some services they offer.

Fantastic new location for Procam! Great selection of products, knowledgable staff and just an all…read morearound great experience to deal with this business.

I called the owner Joey one day because I needed a computer built. I just came into some money…read morewhere I had the ability to spend around $1500 and I told him straight up I needed to stay in that range...he didn't hesitate and responded back IMMEDIATELY. He was able to get me a quote for parts and labor, and let me know when he would have it done and that made me so happy.. I don't like to wait for orders online but he let me know he had some extra parts around that he was willing to throw into the deal.. and ultimately because I was so happy with his response time I was willing to pay him a little more. Since then I've been back to Joey and upgraded my machine with him and he even HELPED ME sell my old parts and replace them with the upgrades. He is extremely knowledgable, personable, we honestly spent more time talking and nerding out than anything. Great guy and does his thing well. I've even seen his setup first hand and I was impressed. Anyone reading this.. Go to him. World Class Computers is amazing.

I selected this business for some computing issues I was having, most notably a printer hook-up…read more And I needed some updating on my elderly desktop. I use Linux Ubuntu, not every business' cup of tea. Joey contacted me within a day of my email query and we agreed on a date very soon thereafter. I was absolutely delighted with his work. He was fast, efficient and fearless about updating and bringing the desktop up to speed and getting the printer to relate to it. All this and just a great guy as well. I highly recommend him on all counts!

Scott Thompson at Northern Tech Shop fixed my laptop very quickly and for a reasonable price. It…read morewas so slow it was almost unusable but now it starts and runs very quickly. He also helped remotely when I was unable to find some data that seemed to have disappeared after the repair.

From the owner: Our business specializes in all things mobile, computer / server or network related. We have over…read more20 years servicing residential and corporate clients.

There comes a time when you're going to suffer mishap with your cellphone no matter how careful you…read moreare in protecting it. My most recent one was very mind-boggling to say the least, and this came after downloading the newest iOS version to my iPhone and I couldn't get my device to boot-up. Likewise, I couldn't use the restore function either, which meant my phone was dead in the water, and I needed help fast! I knew I needed professional help, so after reading the reviews for "Ann Arbor iPhone & Macbook" on Yelp, I knew this was my first go to choice. I decided to drive down to Washington Street, rather than call on the telephone. I talked with Jack on the phone, and he came right over to look at my phone. After examining the patient, he decided to download the iOS update again, and reboot my phone. After that I was able to access my iCloud, and restore the phone back to normal. Jack does amazing work, and if I could give this review 10-stars I would. IMHO, Jack is really the "IPhone/Macbook Whisperer" and does a truly professional job all the way.

Helped me, gave me advice, was very prompt and knowledgeable. He's got a good location that easy to…read morewalk to, with a parking garage close by if you can't find street parking.