Best Generator Company in Michigan! Very helpful staff and beautiful work. They also carry Amsoil and Generac parts

I had an Exceptional experience with SPS and Mark Neumaier, the Sales Manager. Mark was the reason I specifically chose this company. I had three other companies come out and Mark was the most professional, took measurements with a blue light, (which no one else did). He came out twice to support every question I had. He sent the most thorough contract itemized in every detail. He answered every call when needed. I can't say enough about Mark in all the support I recieved. Also, this company does nothing but Generators! A HUGE Plus! I appreciated the owner of SPS and his son, plus the plumbing company used to complete the project. They were all phenomenal in their expertise and professionalism. Niki the office manager has been wonderful as well. This was a huge and somewhat stressful expenditure for me in which I researched very well. A big decision! I would never hesitate to recommend Mark and SPS Specialized Power Services. I am grateful I made the right choice! Janet C. read more

My initial experience with SPS was excellent. Everything from inspections to installation was scheduled and ran smoothly. We made the final payment upon final install( we didn't finance we paid cash)and then things took a turn for the worst. I had an issue this past summer 2023 phone calls and e-mails weren't returned or answered. My five star review went to one. The owner called and said they were a small business he was sorry we had an issue and asked me to change the review. I removed my review but didn't put my five star back. Skip to my one year maintenance and things were bad again. My generator maintenance was scheduled and since this was the first inspection my husband and I wanted to be home. We stayed home no one showed up. 2 hours after appt I called office and there's a new answering system from hell. Left a message and sent email. No reply for hours. Went out and Nikki called with excuses, things come up and they are off schedule. I felt they could have communicated that to us. He can still come out but we weren't home and my husband said to come out anyway because we were afraid they'd just skip the maintenance. I asked for a maintenance report and Nikki said this You got it. We'll send a detailed email upon completion with a complete report and photos. The phones have been ringing off the hook, I can barely put it down before it rings again. You're very important, and I'm sorry I couldn't answer your follow up call. If you have any other questions, or should need something further, please don't hesitate to contact me. Kindly, Nikki Golden SPS, INC 248-437-9299" It's January 6 2024 still waiting for my Dec 12 2023 report. Needless to say I've lost all faith in this company. I feel once we paid the final payment at installation they didn't care about any level of customer service. read more

We had our whole house Generac Generator installed in 2021 and have been glad we did. They did a great job and in 2022 they were the company we called to do the yearly maintenance. It's that time of year and we are giving them another call for changing the oil and the yearly inspection. read more

Wonderful from start to finish. In these days of poor customer service, SPS was a breath of fresh air. They kept us informed every step of the way and did everything they said they would do. They handled everything. All we had to do was answer the phone when they called to let us know what step they were on. read more

Ordered a part on ebay (my bad not ebay) odered part with out clarifying that it was configured in a certain way, but I was pretty sure it was right (5 hour time difference) called up service department to clarify that it was the right part I'm thinking the decal on the side of the unit is the model and I can give her that info and look at the ordered part invoice yes or no. No she needs serial #. Don't have just cross reference. I cant she says. I called the manufacturer same info no problem. Lazy service department read more

Recently purchased a new Generac generator from Specialized Power Services. Everything went exactly as they described and they handled all permits and inspections. Installation was done perfectly and professionally. Nikki, Jon and Scott were terrific. I highly recommend SPS! Bill Black - Brighton, MI. read more