My husband and I have been long time customers of AT&T. We recently stopped in this location to…read moreupgrade our phones. We had stopped at Verizon beforehand, just to see what kind of deals they had going on. We were told that we would receive $400+ each to trade in our current phones. The guy at AT&T immediately asked if we were already AT&T customers. When we said we were and just wanted to upgrade our phones, he seemed to lose any interest in helping us. He told me that my phone would not be worth anything as a trade-in. I asked how it could be worth $400 at Verizon and nothing here. His response was, "I'm not going to try to compete. You're not a new customer that I would be signing up. So, there is nothing in it for me and it makes no difference to me whether you remain a customer or go somewhere else." WOW... All he had to say is, "That is pretty competitive and, unfortunately, we can't compete with that offer." Needless to say, we switched to Verizon.

I took over a business in Nov 2019 and transferred the account to me. Found a MUCH better deal with…read moreright away and ported my number and service. During the November transfer and recent cancellation, no one from AT&T ever mentioned a certain time frame I must stay with them or an extreme $250 early termination fee (even with the 2 hr call to transfer the service to my name). This is ridiculous and if it's not waived, I will never do business with AT&T again. Trying to get a hold of someone at AT&T with common sense is impossible. Even when I dropped off my equipment at UPS, the UPS worker said "Keep your receipt b/c AT&T WILL TRY AND CHARGE YOU saying you didn't turn in the equipment" What a terrible reputation!

Store manger Branden made my life a breeze. Was very knowledgeable. In and out in 10 minutes. All…read morearound awesome service!!

This AT&T location is a fine example for other AT&T stores. Store manager David is helpful and…read morekind, great qualities for anyone employed in retail. The store is neat and my experience there was actually pleasant.

Today I needed help activating two new iPads for my kids. With everything going on I wasn't sure…read moreabout going up there but they met me in the parking lot and helped me right from my car. My account is sort of a mess with multiple lines and devices but they were very patient and did a great job of sorting everything out. The gentleman that helped me went in and out of the store checking on things so I could stay in my car. Thank you for accommodating people this way! A+

Walked into the store when it was completely empty and was the only customer there. An employee had…read morealready started helping me with an issue on my phone and was actively looking through my settings. While in the middle of assisting me, another customer walked in and sat down. Soon after he sets my phone down and stopped helping me to go see what she needed instead. She was only there to pick up a phone that wasn't even ready, yet I was left sitting there mid-service while they started chatting. Extremely unprofessional and disrespectful of my time. If you begin helping a customer, finish helping them before abandoning them for someone else. I ended up taking my phone and leaving. Poor customer service experience.

Awful experience . Person that I dealt with initially misinformed me regarding the trade in…read morepolicy. They said that my phone could be traded for a new one when in fact after the transaction was finished turns out it couldn't be. Which was a total issue just in itself. In the end after purchasing my phone there I had to just end up going to the corporate store on the other side of town to have everything fixed anyway. Luckily they worked with me Long story short just go to corporate. Unless you like wasting your own time. Also the people that were there when I had to go back in the second time were extremely rude. Never again.

The people in the store were super helpful. Josh, the manager was extremely helpful when I had to…read morecome back and figure out how to set up my daughter's iPhone.

I don't know where to start with our visit to Xfinity yesterday. It was the first time we had great…read moreservice there and have been going there for years. Sara W. waited on us and she was exceptional. Very professional, courteous, quick, pleasant, and a great person to deal with. She is truly a company asset. Treat her right because you have a real gem there.

The customer service at Xfinity is the absolute worst. They were going to raise the monthly price…read morefor my internet service by 33% so I called them to negotiate. The dingbat from customer service with whom I was on the phone assured me that she had adjusted the rate back to what it had been. However, when I saw the next bill, she had done nothing. Fed up with Xfinity, I decided to change my internet service provider to another company. Xfinity sent me an email to pay the prorated balance of my account so I called them to discuss the adjustment to my account. They said my wait time was around 70 minutes but they would call me back so I didn't have to wait on hold. Needless to say, nobody ever called back. Then I got an email from them threatening to send my account to collections if I didn't pay. I called back the next day with no satisfaction. I tried to log into my account but they needed to text me a code to access my account. Despite the fact that I tried to get them to send me a code TEN TIMES without ever receiving a text from them, I called them back AGAIN and now I am waiting for the promised return call. Simply put, Xfinity sucks. Their customer service is the worst and it has always been bad. Some of the representatives they put on the phone don't follow through with what they say they will do and it is difficult to understand them in the first place. Would I recommend Xfinity for any of their services? Absolutely, as a company to AVOID!

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!

Back in July 2024, when I was visiting my elderly mother in MI, she mentioned that her Apple Watch…read morewas needing a new battery. This place is right near my brother's house, so we took the watch to this place.. (yeah, I know, we should have taken it to the Apple Store) Almost four months later after lots of excuses for the delays, my brother goes to pick up the watch and it's BROKEN, band put on upside down. won't power on...My brother asks for a refund of the 95 bucks that he paid. They refunded us 69.21!! So if you are looking for a long wait, some feeble excuses, glaring incompetence and a complete lack of responsibility (Remember that old fashioned custom of apologizing for a mistake?) this is your place!

We brought my wife's iPhone in for a screen replacement, and initially had wonderful service in…read morewhich it was repaired promptly and with a discount. Unfortunately, the replacement screen was faulty and had to be brought back approximately six weeks later. We were initially told the repair would be covered under warranty; when we went to pick up the phone, the repair person claims - after the fact - two of the internal water damage sensors were triggered so the repair isn't covered. Despite explaining that the water damage was the cause for the initial replacement, and the repair person being unable to show any water damage to the first replacement screen, we were still forced to pay for a second replacement screen. To add insult to injury, the second repair then damaged the iPhone's front camera, which disabled the facial recognition feature. We came back three more times for the repair person to then claim that the water damage was the cause of the broken camera despite the fact that the camera was working before both the first and second repairs and, once again, no evidence that water had damaged the camera in any way. TAKE YOUR PHONES SOMEWHERE ELSE... this business is dishonest and a rip off.

I was in this store yesterday and Joshua helped me Went in…read moreto purchase new Samsung phone. Joshua was extremely knowledgeable and helped with selection. He expertly transferred everything from my old phone and at my request he wiped the old phone and transferred my wife's number to it. He reviewed our account and pointed out where we could save $100 per month. He took cues from our conversation to up sell softly on items that were important. Even though he had never done it he installed and configured a Delphi Connect in my car. By far the best experience I've ever had in a Verizon store. Kudos to Joshua and to Tim and Lindsay who helped.

Extremely disappointed. I was pressured by the sales people at this location to purchase a Droid…read moreTurbo. I hate this phone. They discouraged me from returning in last week. Now I am outside the 14 day return period and will not do anything to help me. #byeverizon #hellosprint

I don't know where to start! Could be the first wasted trip out there (100mi round trip) or the…read moresecond when they repaired my daughter's phone only to damage the front camera. Maybe when I was told the new camera was ordered and wasn't. Either way I wouldn't take anything to these people the way they do business, all the while telling you their helping you out while screwing your eyeballs out!

They were timely and had great communication. The price…read morewasn't bad either to fix the repair of my laptop.

rig msi 4090 -amd 7950x. Was having massive issues with frame rate, bios setting issues and blue…read morescreens. Scott took care of my pc in just a matter of a couple days and it runs better than it did new, being local to Brighton it's awesome to have some one knowledgeable to work on my computer thats right up the street from me. I would 100% recommend his services and will be returning for ALL of my future repair work and builds. Thank you Scott!!

I have done business with Scott for many years. I would take my computer to Scott before taking to…read moreany big box store. He is experienced, honest and charges fair prices. I have purchased laptops, pcs from Scott over the years and they have worked perfectly. I consider him a hidden gem in the Brighton, Whitmore Lake, Hamburg, Pinckney, Howell area.