I turned in WiFi modem at the store in Oct before I moved to Texas and disconnected my service…read morewhile I was sitting with the sale associate handed him the equipment and watched him take it back to there back room and I am still being charged for this equipment I have made 4 phone calls to Verizon and keep being assured it's all solved and I won't have to call again I am currently on hold again for the 5th time the last time I called the told me I needed to go back to the store where I turned it in 1800 miles away! Customer service at Verizon is terrible

Place is absolutely garbage. Do not go here, go somewhere else. Everyone ignores you unless they…read morecan sell you somethin. Bought a brand new phone, went back there because the charging port didn't work. The manager just walked around not helping anyone and playing on his phone. I promise you, I never do review. Go somewhere else!!!!

We were looking to upgrade one verizon phone and add a line with a second new phone. After being…read moreunderwhelmed at the Brighton location and not having any better luck with verizon over the phone, we tried this location and got great service and help. Note the location has moved across Grand river from where the map currently shows it.

Awful service and lies. Bought a new phone last week and was told I would get a credit up front…read morebefore purchasing. Once phone was already 100% set up I was informed I would not be getting the credit. I decided to forgive the mistake the employee had made because the phone was already set up at this point and I wasted two hours of my time. They sold me a liquid glass protector with it. One week later my phone connection doesn't work and there is a scratch on the glass they applied and failed to tell me about the warranty for (also did not give me the box and threw it away with warranty information.) I came to the store and they would not do anything about the mistakes they made or the phone connection issues. Manager did not even come over to try and help. Spend your time and money elsewhere

I just read all the previous reviews. Helen-I agree with you that Mike Manna is super helpful when…read moreyou're buying. Hopefully you won't have any issues with whatever you bought because if you do & go back to him thinking he might help you-he will be like a different person. After selling me a phone & case, the case leaked all over my phone-ruining it. When I went back he would not even listen to me, was rude and refused to help me with the matter. He told me to go online. I'm done with Verizon after over twenty five years. Worst experience ever and at the end of the day, if he just had a different attitude, maybe cared about my business, let me get a word in, I would've been fine with the same outcome. He had zero sympathy for my situation, and literally said he didn't force me to buy that case-he said I should call the case company-not him. People, if you go to Verizon, go to a different store. Mike Manna will not back his merch & only cares about you when you're buying.

Sneaky. This is not a Verizon corporate store and they do not abide by the prices listed on the…read moreVerizon website for new phones. I was charged 25 dollars over retail list price while the sales person told me I was getting a discount. (They listed a $624 phone at $699.) Also, watch for them to try to sneak in a REDUX (dry out your phone service) membership on to your bill. They will claim that this charge is to setup your phone transfer your contacts, activate your phone, etc. To the manager/owner begging for positive Google reviews, please don't condone sneaky behaivor amongst your employees.

Terrible communication and took over 3 weeks for a phone to be shipped in. It also apparently…read morearrived and I was not told. I had to go through a call center 3 times in order to try and schedule an appointment. Once I did Nick said that it's impossible for him to transfer a phone so I have to reschedule for a day that someone else is in.

Sat in there for a half hour, next in line, after someone finished with a customer. He went into…read morethe back and I was told repeatedly "he'll be right back." Never did. People just waiting in the lobby not to be helped. Terrible service.

There are like 30 people waiting in this store and 2 people working.. I am very sick and they are…read moremaking me wait just to drop off an old phone. Also very rude "you see everyone's busy? You need to wait like everyone else" Verizon needs to hire more staff at these busy locations.. I had to drive 30 mins to this location because all the other "Verizon stores" are just licensed carriers. This is ridiculous.

Just had them set up a new Samsung phone. I was told it was set up with electronic SIM. Apparently…read morethe DEI hire got the setup wrong. Could not call or text. Make sure you test everything on the phone before you leave the store!

They misled me on the services provided by Verizon and then were unable to help me cancel and…read morerefund the fees for a service I never used.

Brian is a super star at the 5 mile /Northville location. We had a complicated transfer and he was…read moresuper patient and walked us through every step of the way. Thank you for making a headache process and enjoyable and beneficial adventure. Dena F

Ordered a phone online on Verizon, clicked option to pick up phone in store. This store was closest…read moreoption and it said they had the specific iPhone in stock. Order was in "process" for 6+ hours, called store to inquire on when i'd be able to pick up the phone. I was told "I don't have an answer for you, it's Black Friday we're pretty busy".... Okay? Next day went into this store at 12:30pm to see if I could literally just pick up the phone I ordered and paid for, was told they canceled my order as soon as I placed it the day prior, because they were "out of stock". Was told that I'll have to just cancel my order through Verizon and have it shipped to me instead. Why couldn't I be told this when I called the day before? Waste of time, never will be purchasing anything at this location.

Austin the assistant manager is extremely helpful, professional, and courteous. He was able to make…read moreadding a new line easy and cost effective. The store is clean, organized, and all the staff is friendly. Was very pleased to work with Austin.

If I would add 0 stars I would. My extreme dissatisfaction with Verizon started 3 years ago when I…read morefirst signed a contract with them. The prices are too high, the contracts are too long, and Verizon often advertises misleading offers and doesn't give their employees enough information about said offers so incorrect information is stated to the customer when purchasing the product(s). It took me 11 months to receive part of my promotion, not to mention employees misquoted how much I would be paying for the rest of the promotion because they weren't told how much certain things were worth or cost. I was locked into a 3 year contract with Verizon where I couldn't opt out without paying an obnoxious price, but Verizon could change the price of different products at any time. My bill raised several times while under contract with Verizon because their employees failed to adequately answer my questions about the prices when I purchased the advertised offer. If one employee had made the mistake, I would think it was a fluke. However, when several employees are unable to answer questions about one advertised promotion, it shows a lack of training on the company as a whole, something I'm sure is done so Verizon can't be held legally responsible for. When I called to cancel service (because they don't have an easy online option to do that), not only was I charged again, but they didn't cancel all of my devices as requested. Then I tried to login to my account to verify the billing was correct, only to discover the removed my account while leaving active devices on it I'd requested they remove. Their customer service is horrible, no one ever knows what they're doing. Don't be fooled like I was. Buy your phone without getting into contract with them and never sign up for "free" stuff because nothing is ever free with them. If an offer sounds too good to be true, just know that it is (no matter how much their employees tell you otherwise) and you'll be paying for it one way or another. I learned recently that you can purchase monthly service through U.S. Mobile and still use Verizon towers (with the Warp package) for a significantly discounted rate. I am in no way sponsored or affiliated with U.S. Mobile, it was just a company a family member recommended to me and after being with them for less than a week I'm already tremendously more happy with their customer service and up front pricing. Verizon is a joke and I'll never sign up for one of their promotions or contracts again.

I could not of had a worse experience the i have now wait 1 hour and 30 mins of my life trying to…read moreget service at this store. I've had one person in front of me this whole time there are no excuses i will never be coming to this verizon again.

Both Kyle and Andre at the new Canton location helped me problem solve with my new iPhone. They…read morewere most helpful and patient with me. I recommend the store to any Verizon customers.

There comes a time in life, when we need to upgrade our smartphones to something new and exciting…read more For those of us who prefer Apple over Androids, life is sometimes easier. However, visiting your local cell phone store can either be a nightmare from hades or the best experience ever. For myself, it was the latter of the two. Megan, and the staff at this store were absolutely amazing. Megan, came out and asked how she could help me, and I explained that I wanted to upgrade to the new iPhone 15. She was able to pull up my old account information, and she even gave me the best unlimited plan that Verizon current has. Now I can visit neighboring Canada to visit family members and not worry about roaming charges. Likewise, I can now also send text messages to friends in Mexico City and Toronto without any fees. That being said, the staff at this store made my changeover absolutely effortless, transferred all of my data and contacts to the new phone in 20 minutes. The part I liked the best is how Megan, and the guy who set-up my new phone, took their time and explained to me all the ins and outs of my new plan. This was great customer service all the way. I highly recommend this corporate store over any local dealers.

Honestly everyone there was very helpful and it was an easy smooth transaction. Donavan and Cameron…read morewere super helpful

Its not often a store deserves only one star but this one is an exception. Our salesperson made up…read moreso many things and our bill was twice as large as we anticipated. After half an hour with Verizon customer service we finally corrected all the activation issues. While they were happy to help sell us the new phone, they were completely uninterested in talking to us when we came back with questions a few days later.