Wow has been doing service on my street all day, Mind you I am not a customer and after today I…read morewill NEVER be a customer. No one came to my door, No one bother to ask me about needing to inter my PRIVATE property. One of their service techs just walks right down my driveway and into my backyard. I stopped him from going further into my yard and told him he is trespassing and that he needed to leave and he does not have my permission to be on my property. HE tried to explain why he was there and I told him that wasn't my concern and that he needed MY permission to be on MY PRIVATE property. He said he would wait for the police and that they would say it's okay. The hell they will. I wasn't told they would need access, Wasn't shown a work order, NOTHING! I called the company and talked to their Service Tech. I explained what happen and this Rude and Very unprofessional person said "What do you want me to do about it". My response, "I don't know, try training your techs about knocking on peoples door to let them know what's going on, or is that too much to ask for". I then asked why didn't anyone come to my house and let us know. All I got was "okay". I asked for a supervisor. Was told he needs a reason for me asking. Ummm? Really? I then asked 3 more times and was told "no". I told him fine and told him flat out. IF ANY of your techs walks onto my property again without my consent then I would press charges and call the BBB and Comers. This company is a Joke. If they do this again there will be consequences to their actions.

I had a disappointing experience with WOW Internet. After three months of service I requested…read moredisconnection (4/17/2026) and have been attempting to return equipment for over a week, but customer service will not provide return instructions because I never set up a PIN. Despite paying my last bill on 4/06/2026, I was billed $120 again on 4/23/2026, and it appears charges continue while the equipment remains on my account. Additionally, I was promised a $300 gift card at sign-up after three months of service, but customer support informed me I would not be receiving it. Overall, the billing issues and unhelpful customer service have left me very dissatisfied and I would not recommend their service.

Stopped in to get my mom a new phone, believing she was eligible for an upgrade... and I was going…read moreto pay cash for an iPhone 17 to upgrade my iPhone 11. Turns out since we switched to Xfinity's NOW network, mom was no longer eligible for her upgrade. I was still willing to pay cash for everything well over $1000 but apparently when switching to the now network, which was all done in this store, the person helping us told me there's nothing they could do. I would have to call to make sure all the accounts were combined and order online. The customer service does not exist in the store. Everything was set up there the way that I've had it there on that premises and they could not undo help me or make a sale when I'm willing to pay cash and they could seem to care less and to call Xfinity you get their chat bot and cannot get a live agent. So myself and my mother now have two new phones I got my iPhone 17 my mom her new android galaxy and it only cost me $400 with T-Mobile and our services are less and will be doing T-Mobile's Internet for less than what I was paying to Xfinity as well all because Denise at T-Mobile took the time to provide customer service and do the job that she gets paid for. Thank you, Denise.

Beyond Terrible Customer Service from Xfinity and Assurant Insurance…read moreOn 5/29/26, my son's phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authenticate it was me. One of the questions asked was, "What is the last 4 digits of the credit card number you used to make your phone purchase?" After giving them this information, they told me I had to talk to someone from Assurant, who insures our phones. They connected me and they asked me the same questions. However, when I gave them the last 4 digits of credit card number, they said the numbers did not match the numbers they have on file. They told me that to authenticate who I am, they would have to send a code to our phone. The problem is, they could only send the code to the phone with the broken screen. I asked them to send the code to my phone and they said they couldn't. I asked them how I was supposed to read the code if the screen is broken and they said I would have to talk to someone at Xfinity Customer Care (who I originally called) about getting the card number changed on their end. They connected me to them and they told me that makes no sense and the card number I gave them is the correct card number and connected me back to Assurant. This time, Assurant asked me all of the same questions as they did during our initial phone conversation, but told me that if I wanted the code sent to my phone, only Xfinity could make that change and they connected me back to Xfinity. Xfinity made that change (or at least they told me they did) and connected back to Assurant who asked all of the same questions for a third time. After telling them to send the code to my phone, they said they still could not do that and the code has to be sent to my son's phone (the phone with the broken screen). I ended up spending 4 hours and 19 minutes on the phone and talking to 16 different people before giving up for the day. On 5/30/26, the next day, I went to a Xfinity store in Taylor, Michigan, and told Anthony, one of the workers, my story. From the beginning, I could tell Anthony was either not having a good day or did not want to deal with this issue as he as snippy and had an attitude when he talked to us. He asked me the same questions that I was asked the previous day, asked to see the credit card, and told me everything matches with the information they have. He told me there is nothing he can do and that I need to call Assurant. I asked him if he could call Assurant since there is a discrepancy with the card numbers Xfinity and Assurant has on file. He said he could not call them. Then I asked him if it would be ok if I called and if there is still a discrepancy with the card numbers, he could talk to them since I was right there in the store. He told me he could not do that either. I asked him how he recommends this issue gets fixed since I spent over 4 hours on the phone yesterday, talked to 16 people, and now have come to the store to get help. Being irritated, I said, "What do people do in this situation? Do they have to hire a lawyer to get the insurance company to fix this issue?" He said, "You have to do what you have to do." I told him that the customer service he gave us was terrible and I will definitely be writing a review and talking to a manager regarding his professionalism and attitude. We left Xfinity, went home, and I called Xfinity Customer Care again. This time, a lady had me download an app, "Xfinity Mobile Care," and walked me through the directions on how to fill out an insurance claim on the app. She told me that within the next couple of day, I would receive either an email or text message regarding the claim with instructions to either take the broken phone to a repair place or on how to get the phone replaced. That took another 39 minutes so now I have talked to 18 people, spent 5 hours on the phone, and approximately 45 minutes at the Xfinity store. So, today is 6/3/26, it has been 4 days, and I still have not received an email or text from Assurant. I guess it is back to making calls to get this issue taken care of. I will continue to post my absolutely terrible experience I am having with Xfinity and Assurant. I would like to say, that for many years, my family and I bought our phones and received our service from Verizon for many, many years before switching to Xfinity last year and we never had an issue. Customer service was always great, friendly, and took care of any phone issues we had. We switched because Xfinity offered us a cheaper price, but I guess, as the saying goes, "You get what you pay for." Now, I'm having serious thoughts about switching back to Verizon.

If you have to deal with Comcast/Xfinity the in person stores are the best way…read more The staff is super friendly and helpful. Note they don't handle mobile phone service billing but can do orders. No opposite this is the experience any time I am forced to call their toll free help center. The folks there are lucky to fix your issue at all. Honestly this depends on the person you get, but I would give a 50/50 solution rate. And at that only after a long menu of automated prompts that don't fit your issue. So you may have to call back to speak to somebody knowledgeable from the start again. So...go to the brick and mortar stores if you are lucky to have one in your area.

I visited the Xfinity store in Plymouth, MI on 9/27/26 to activate an iPhone 13 Pro Max on my…read morehusband's existing Xfinity Mobile line. I was there for about 90 minutes. The first representative I worked with was unable to help. I then asked for additional assistance, and a second rep took over. He was kind, respectful, and genuinely tried multiple solutions--he even called Xfinity customer service for extra help. I want to be clear: he did nothing wrong and I don't want him penalized. After all attempts failed, I was told the phone was "not compatible" with Xfinity and there was nothing they could do. That turned out to be false. This same iPhone had been actively working on the Xfinity network under my number for almost three years. The carrier lock only appeared after I bought a new iPhone 17 Pro and tried to move the 13 Pro Max to my husband's existing Xfinity Mobile line. It was only after I left the store that I discovered on my own that the phone was showing "Carrier Lock: SIM locked." Neither the store rep nor the Xfinity phone support identified this during my visit. The first rep then came back and tried to sell me a new phone. I had already explained I was trying to use the phone I owned. I also explained that my husband has critical medical needs and needs this replacement phone working by November 1, 2026, because the defibrillator-monitoring app on his current phone will no longer be supported. When I told the first rep I was going to file a BBB complaint, he laughed in my face. I have since filed complaints with the BBB and FCC. After I filed the BBB complaint, someone from Xfinity executive leadership called me. I explained the phone lock situation, and she said she would escalate it and call me back. Today, when I called Xfinity to follow up, I was told there was no record of the executive team's call o,my case or there ever being a IPhone 13 Pro Max being on my account. The phone still shows as carrier locked, and I am still trying to get it resolved. I would avoid this store for anything involving eSIM activation or carrier locks. The staff appear untrained on these issues, and at least one representative chose to mock a customer instead of helping. If you need real support, go elsewhere or call corporate.

They get you to order and tell you it's fiber. You pay the $50 install and the installation day…read morethe installer calls me and says this is a common problem. They will only do fiber if you call a supervisor and complain that you were told this. Rocket said no fiber that they stopped a month ago. For a refund I need to cancel service using some website, buyer be ware.

I decided too try this service. They installed equipment, never was able to connect to the…read moreinternet. They have no support service at all and no way to help you when problems occur. I don't recommend this service to anyone!

Me and my husband went to fix my phone. Jr came over and was real nice and said he could get me a…read morenew phone and it would be at no cost to us. well that was wrong. so went through the whole ordeal of getting a new phone. We both had androids and I wanted a i phone well that's more. We ordered and found out we were paying for another person on our line. he would take care of it after we got our phones. well we got the phones but we went back to at&t and they said we cant go to another carrier cause we need this straightened up first. They owed us 12 months back pay. so we took the phones unopened back to jr and said we can't get the phones cause we need to get our money back from corporate. He started yelling I will get you your money right now I am corporate. He is not, then the other girl in there starting yelling f this and that. It was awful. i also wanted our money back for the cases and chargers he sold us. we can't use them. we were there over a hour and a half and he said he would get everything straightened out. He lied. He said on your receipt it says no refund only store exchange. I said we want our money . He said what u going to do call the police . I said maybe better business bureau. I was crying and told my husband I'm going to the car. It was so hot in there in 90 degrees outside and no air in there but a fan. then we had to go to verizon store down the street and he was corporate and they took the phones back and we explained the situation and they were very nice. So we had to go back to at&t to put our phones back to them cause he had them transferred before we even had the phones. so now we keep getting a bill from verizon and we never had them. So called corporate and they said we don't owe it. ok thanks and then we get another bill now we have to call again. Verizon was very nice and considerate . But that jr guy and his girl they were awful. they scammed us. Now our phones are so messed up and this has been almost a month now. I would never go there for anything every again. SO be careful. It has cost us so much money and there's nothing they can do about it. I tell you only go to a corporate place for your new phones. After this mess is over with we are going to a corporate place. At&t was so nice and so was verizon. Its this fix it place. we were suppose to leave on vacation and that got messed ups too.

Avoid this place at all cost, you see who they are, so of course they are trying to scam. took my…read morephone there less than a month ago to get my screen replaced with "original screen" and was charged 200 dollars for it and they added in a case. Day ago my phone fell from my bed to the carpeted floor cause a small chip on the side of the screen somehow. the next day my screen was completely black. I took my phone back to the repair store because I had a warranty, but was met with so rude manager VALENTINA trying to talk over me then say she would fix it for 110 dollars. 110 dollars to put another super cheap thin sheet of glass on my phone. I recall Valentina working on my phone specifically and telling me that i am covered for damage, but when I returned it was the complete opposite. rude, disrespectful, cheap liars. don't go

This is a great location and I was able to get some really good help and advice here. In fact they…read moreso that my equipment was old, and they upgraded me on the spot. I'm only giving 4 stars because it is so hard to park in the area, and the wait can be for 30 minutes or so if there's a crowd

Xfinity has the worst custom services I have experienced! We purchased an Apple watch for our son…read morethrough Xfinity with an independent phone line, but he cannot make calls or receive calls. My husband and I called the customer services, but only reached AI. We each spent more than an hour and went nowhere with the AI! Extremely frustrating! Just want to talk to a real person and get the problem solved!

I would give lower but there is no -stars, I have been trying to fix my account since November…read more The internet login just puts me in a loop--"what do you want help with internet or mobile" answer mobile. Next "what do you want help with internet or mobile" answer "mobile". Next "What do you want help with, internet or mobile". I go to store they "fixed my bill" to lower to amt. I was told, when direct withdraw was made it was higher. 2 months later I decided to go to Verison. my account was closed January 16. xfinity is still taking out money. The store said I have to call. I DID, now Still cannot talk just says "go online and talk to AI" another loop DO NOT LET XFINITY Have your billing info. They do not get it right even after leaving them they keep on billing you.

So I kept signing in to pay my bill, but everytime I signed in, it told me I was a restricted user…read moreon my own account (and the mobile login doesn't give a lot of info). Low, I called in, and figured out that when logging in from a full desktop I could see that I had 2 accounts. I was secondary on some random account and primary on my own (which was not the PRIMARY account for me to log into). After a painful discussion about how they ripped me off for $70 on a self install that wasn't possible since the house had never been connected to the service and they didn't tell me that, they then jerked me around about how "we can't remove you from this random other person's account without their permission and we can't get a hold of them" The idiocy of this is stunning. "Hi, I am a security risk for one of your customers, want to fix that security risk?" "No, we are going to make you sit on hold to maybe fix it, after we've already made you angry at us...but if you get annoyed and hang up, clearly that security risk is gone". I'm not saying they are the dumbest company out there, but they are up there. Also, giving an offer for a self install, that isn't actually possible, delaying service, setting up multiple appointments and charging me for that joy shows just what a shit stain of a company they are, and once again shows why internet should be treated as an actual utility in this country available to all. Who ever is in charge of customer service should become a cutter.

After hours isctext assistance only which takes about 2 hours to explain to service representative…read more They contract these jobs out to India and all you will get is a monotone apology and the apology doesn't help. They cannot think how can I help. Equipment was shipped to my son's address 1,000 miles away from me which wouldn't have helped me anyways. I neededed an engineer to come out as service was constantly dropping, but when the service man came, it worked fine. So when my son shipped back the extra equipment to Verizon they assumed it was my old equipment and thus turned off my wifi/modem and activated the returned modem that's stored in their mail room. Can you follow this story? Because they couldn't. A day or two later, after some one understood the problem and we canceled our service, they called and apologized. This is not helping their Crappie service!

Service is bad Data is slow…read more Lots of hidden charges At&t is better as well as Metro

I haven't been to a Best Buy store in years and by the look of these reviews I must of gone on a…read moregood day. My phone locked up and I went to Best Buy for help. Nice young man directed me over to the Geek Squad area. Told me you have to have an appointment, which I did not. They were not busy, one man waiting, took a chair and 5 min later a sweet young man, Skylar approached me and I told him about my phone. Thought it was the battery, once he started checking around he said it wasn't the battery and was able to unlock my phone and he explained it was a vintage phone 11Pro Max. He estimated that probably in a year, it would have to be replaced with a new phone. Gosh, I was thrilled he got it working for me, no charge! Was very helpful in answering my questions. Clean store, nice people, lots of inventory. My experience was a good one. Thank you Skylar!!

Deserves a negative review. VERY SHADY PRACTICES. Paid 1500 for an audio install on my 1994 GARAGE…read moreKEPT Impala. The supposedly "top installer" Ron, had my car for a literal week. Told me I'll just move your car to the other bay when we aren't doing the install. We have cameras in the bay, and nice 4k cameras in the lot. I get my car back, the bumper is smashed. He asks if maybe I did it. He doesn't know if it happened in the bay or outside. Then the manager wasn't there and I'd have to come back in the morning. I get back 10am sharp and they supposedly went through a week of footage and don't know what happened. The installer advised me to go make a police report for a hit and run. Essentially denying responsibility. I had to go to Taylor PD and file a report. Not worth the 1500 spent when I have about 1500 done in damages. My car was all stock now it's damaged under their watch and I'm getting the run around. Ron is not an honorable man. Looked me in the eye and lied in front of the manager.