Wow has been doing service on my street all day, Mind you I am not a customer and after today I…read morewill NEVER be a customer. No one came to my door, No one bother to ask me about needing to inter my PRIVATE property. One of their service techs just walks right down my driveway and into my backyard. I stopped him from going further into my yard and told him he is trespassing and that he needed to leave and he does not have my permission to be on my property. HE tried to explain why he was there and I told him that wasn't my concern and that he needed MY permission to be on MY PRIVATE property. He said he would wait for the police and that they would say it's okay. The hell they will. I wasn't told they would need access, Wasn't shown a work order, NOTHING! I called the company and talked to their Service Tech. I explained what happen and this Rude and Very unprofessional person said "What do you want me to do about it". My response, "I don't know, try training your techs about knocking on peoples door to let them know what's going on, or is that too much to ask for". I then asked why didn't anyone come to my house and let us know. All I got was "okay". I asked for a supervisor. Was told he needs a reason for me asking. Ummm? Really? I then asked 3 more times and was told "no". I told him fine and told him flat out. IF ANY of your techs walks onto my property again without my consent then I would press charges and call the BBB and Comers. This company is a Joke. If they do this again there will be consequences to their actions.

I had a disappointing experience with WOW Internet. After three months of service I requested…read moredisconnection (4/17/2026) and have been attempting to return equipment for over a week, but customer service will not provide return instructions because I never set up a PIN. Despite paying my last bill on 4/06/2026, I was billed $120 again on 4/23/2026, and it appears charges continue while the equipment remains on my account. Additionally, I was promised a $300 gift card at sign-up after three months of service, but customer support informed me I would not be receiving it. Overall, the billing issues and unhelpful customer service have left me very dissatisfied and I would not recommend their service.

If I would add 0 stars I would. My extreme dissatisfaction with Verizon started 3 years ago when I…read morefirst signed a contract with them. The prices are too high, the contracts are too long, and Verizon often advertises misleading offers and doesn't give their employees enough information about said offers so incorrect information is stated to the customer when purchasing the product(s). It took me 11 months to receive part of my promotion, not to mention employees misquoted how much I would be paying for the rest of the promotion because they weren't told how much certain things were worth or cost. I was locked into a 3 year contract with Verizon where I couldn't opt out without paying an obnoxious price, but Verizon could change the price of different products at any time. My bill raised several times while under contract with Verizon because their employees failed to adequately answer my questions about the prices when I purchased the advertised offer. If one employee had made the mistake, I would think it was a fluke. However, when several employees are unable to answer questions about one advertised promotion, it shows a lack of training on the company as a whole, something I'm sure is done so Verizon can't be held legally responsible for. When I called to cancel service (because they don't have an easy online option to do that), not only was I charged again, but they didn't cancel all of my devices as requested. Then I tried to login to my account to verify the billing was correct, only to discover the removed my account while leaving active devices on it I'd requested they remove. Their customer service is horrible, no one ever knows what they're doing. Don't be fooled like I was. Buy your phone without getting into contract with them and never sign up for "free" stuff because nothing is ever free with them. If an offer sounds too good to be true, just know that it is (no matter how much their employees tell you otherwise) and you'll be paying for it one way or another. I learned recently that you can purchase monthly service through U.S. Mobile and still use Verizon towers (with the Warp package) for a significantly discounted rate. I am in no way sponsored or affiliated with U.S. Mobile, it was just a company a family member recommended to me and after being with them for less than a week I'm already tremendously more happy with their customer service and up front pricing. Verizon is a joke and I'll never sign up for one of their promotions or contracts again.

I could not of had a worse experience the i have now wait 1 hour and 30 mins of my life trying to…read moreget service at this store. I've had one person in front of me this whole time there are no excuses i will never be coming to this verizon again.

If you have to deal with Comcast/Xfinity the in person stores are the best way…read more The staff is super friendly and helpful. Note they don't handle mobile phone service billing but can do orders. No opposite this is the experience any time I am forced to call their toll free help center. The folks there are lucky to fix your issue at all. Honestly this depends on the person you get, but I would give a 50/50 solution rate. And at that only after a long menu of automated prompts that don't fit your issue. So you may have to call back to speak to somebody knowledgeable from the start again. So...go to the brick and mortar stores if you are lucky to have one in your area.

I visited the Xfinity store in Plymouth, MI on 9/27/26 to activate an iPhone 13 Pro Max on my…read morehusband's existing Xfinity Mobile line. I was there for about 90 minutes. The first representative I worked with was unable to help. I then asked for additional assistance, and a second rep took over. He was kind, respectful, and genuinely tried multiple solutions--he even called Xfinity customer service for extra help. I want to be clear: he did nothing wrong and I don't want him penalized. After all attempts failed, I was told the phone was "not compatible" with Xfinity and there was nothing they could do. That turned out to be false. This same iPhone had been actively working on the Xfinity network under my number for almost three years. The carrier lock only appeared after I bought a new iPhone 17 Pro and tried to move the 13 Pro Max to my husband's existing Xfinity Mobile line. It was only after I left the store that I discovered on my own that the phone was showing "Carrier Lock: SIM locked." Neither the store rep nor the Xfinity phone support identified this during my visit. The first rep then came back and tried to sell me a new phone. I had already explained I was trying to use the phone I owned. I also explained that my husband has critical medical needs and needs this replacement phone working by November 1, 2026, because the defibrillator-monitoring app on his current phone will no longer be supported. When I told the first rep I was going to file a BBB complaint, he laughed in my face. I have since filed complaints with the BBB and FCC. After I filed the BBB complaint, someone from Xfinity executive leadership called me. I explained the phone lock situation, and she said she would escalate it and call me back. Today, when I called Xfinity to follow up, I was told there was no record of the executive team's call o,my case or there ever being a IPhone 13 Pro Max being on my account. The phone still shows as carrier locked, and I am still trying to get it resolved. I would avoid this store for anything involving eSIM activation or carrier locks. The staff appear untrained on these issues, and at least one representative chose to mock a customer instead of helping. If you need real support, go elsewhere or call corporate.

They get you to order and tell you it's fiber. You pay the $50 install and the installation day…read morethe installer calls me and says this is a common problem. They will only do fiber if you call a supervisor and complain that you were told this. Rocket said no fiber that they stopped a month ago. For a refund I need to cancel service using some website, buyer be ware.

I decided too try this service. They installed equipment, never was able to connect to the…read moreinternet. They have no support service at all and no way to help you when problems occur. I don't recommend this service to anyone!

Me and my husband went to fix my phone. Jr came over and was real nice and said he could get me a…read morenew phone and it would be at no cost to us. well that was wrong. so went through the whole ordeal of getting a new phone. We both had androids and I wanted a i phone well that's more. We ordered and found out we were paying for another person on our line. he would take care of it after we got our phones. well we got the phones but we went back to at&t and they said we cant go to another carrier cause we need this straightened up first. They owed us 12 months back pay. so we took the phones unopened back to jr and said we can't get the phones cause we need to get our money back from corporate. He started yelling I will get you your money right now I am corporate. He is not, then the other girl in there starting yelling f this and that. It was awful. i also wanted our money back for the cases and chargers he sold us. we can't use them. we were there over a hour and a half and he said he would get everything straightened out. He lied. He said on your receipt it says no refund only store exchange. I said we want our money . He said what u going to do call the police . I said maybe better business bureau. I was crying and told my husband I'm going to the car. It was so hot in there in 90 degrees outside and no air in there but a fan. then we had to go to verizon store down the street and he was corporate and they took the phones back and we explained the situation and they were very nice. So we had to go back to at&t to put our phones back to them cause he had them transferred before we even had the phones. so now we keep getting a bill from verizon and we never had them. So called corporate and they said we don't owe it. ok thanks and then we get another bill now we have to call again. Verizon was very nice and considerate . But that jr guy and his girl they were awful. they scammed us. Now our phones are so messed up and this has been almost a month now. I would never go there for anything every again. SO be careful. It has cost us so much money and there's nothing they can do about it. I tell you only go to a corporate place for your new phones. After this mess is over with we are going to a corporate place. At&t was so nice and so was verizon. Its this fix it place. we were suppose to leave on vacation and that got messed ups too.

Avoid this place at all cost, you see who they are, so of course they are trying to scam. took my…read morephone there less than a month ago to get my screen replaced with "original screen" and was charged 200 dollars for it and they added in a case. Day ago my phone fell from my bed to the carpeted floor cause a small chip on the side of the screen somehow. the next day my screen was completely black. I took my phone back to the repair store because I had a warranty, but was met with so rude manager VALENTINA trying to talk over me then say she would fix it for 110 dollars. 110 dollars to put another super cheap thin sheet of glass on my phone. I recall Valentina working on my phone specifically and telling me that i am covered for damage, but when I returned it was the complete opposite. rude, disrespectful, cheap liars. don't go

This is a great location and I was able to get some really good help and advice here. In fact they…read moreso that my equipment was old, and they upgraded me on the spot. I'm only giving 4 stars because it is so hard to park in the area, and the wait can be for 30 minutes or so if there's a crowd

Xfinity has the worst custom services I have experienced! We purchased an Apple watch for our son…read morethrough Xfinity with an independent phone line, but he cannot make calls or receive calls. My husband and I called the customer services, but only reached AI. We each spent more than an hour and went nowhere with the AI! Extremely frustrating! Just want to talk to a real person and get the problem solved!

I would give lower but there is no -stars, I have been trying to fix my account since November…read more The internet login just puts me in a loop--"what do you want help with internet or mobile" answer mobile. Next "what do you want help with internet or mobile" answer "mobile". Next "What do you want help with, internet or mobile". I go to store they "fixed my bill" to lower to amt. I was told, when direct withdraw was made it was higher. 2 months later I decided to go to Verison. my account was closed January 16. xfinity is still taking out money. The store said I have to call. I DID, now Still cannot talk just says "go online and talk to AI" another loop DO NOT LET XFINITY Have your billing info. They do not get it right even after leaving them they keep on billing you.

So I kept signing in to pay my bill, but everytime I signed in, it told me I was a restricted user…read moreon my own account (and the mobile login doesn't give a lot of info). Low, I called in, and figured out that when logging in from a full desktop I could see that I had 2 accounts. I was secondary on some random account and primary on my own (which was not the PRIMARY account for me to log into). After a painful discussion about how they ripped me off for $70 on a self install that wasn't possible since the house had never been connected to the service and they didn't tell me that, they then jerked me around about how "we can't remove you from this random other person's account without their permission and we can't get a hold of them" The idiocy of this is stunning. "Hi, I am a security risk for one of your customers, want to fix that security risk?" "No, we are going to make you sit on hold to maybe fix it, after we've already made you angry at us...but if you get annoyed and hang up, clearly that security risk is gone". I'm not saying they are the dumbest company out there, but they are up there. Also, giving an offer for a self install, that isn't actually possible, delaying service, setting up multiple appointments and charging me for that joy shows just what a shit stain of a company they are, and once again shows why internet should be treated as an actual utility in this country available to all. Who ever is in charge of customer service should become a cutter.

After hours isctext assistance only which takes about 2 hours to explain to service representative…read more They contract these jobs out to India and all you will get is a monotone apology and the apology doesn't help. They cannot think how can I help. Equipment was shipped to my son's address 1,000 miles away from me which wouldn't have helped me anyways. I neededed an engineer to come out as service was constantly dropping, but when the service man came, it worked fine. So when my son shipped back the extra equipment to Verizon they assumed it was my old equipment and thus turned off my wifi/modem and activated the returned modem that's stored in their mail room. Can you follow this story? Because they couldn't. A day or two later, after some one understood the problem and we canceled our service, they called and apologized. This is not helping their Crappie service!

Service is bad Data is slow…read more Lots of hidden charges At&t is better as well as Metro

I've never been to this location but will come back because they made my experience pleasant. We…read moreall dread going to the cable company to return old equipment or pickup new equipment. I have to say I was expecting long lines and frustration but I was wrong. The took my phone number and name and a representative was working with me within 2 minutes. The store is clean and modern and well stocked with all the latest and greatest upgrades a new tech toys. They had my issue resolved and on my way in less than 10 minutes. Credited my account for my inconvenience which made me grateful that they respected the inconvenience I experienced. I will stay a loyal customer because service and quality internet is hard to find. They say what the can do and they do what they say. Give them a try and you'll be happy you did.

Fix the cable network. How dare you not know everything? Unacceptable. Tried everything to get the…read moretv back up and running. It does not work..