horrible service they gave my friend 2 of the wrong screen protector for his iphone 14read more

My first experience here STARTED off great. We were switching from AT&T and had an initial $1,800…read morespending limit but knew that wouldn't be enough because we had 4 phones to switch. When i got there initially different prices were being thrown out and i was told I'd walk out paying $170 that day. I had to leave and go to the dentist so i ended up coming back later that day to follow through.. before i left i had mentioned that we had a business.. the manager said oh you do!! Do you have a Tax ID, i can probably get you a $3,000 credit limit, i gave him the info and went about my way. My fiancé and i came back to switch over our phones and all went well.. we ended up paying NOTHING and went about our day. The next day we came back to trade in our stepdaughters phone and they told me "they forgot to tell me i had to pay $252" so i figured okay that's it, that's fine. As were in the process of finishing everything they tell me it's going to be around the $800 range now and i of course, lost it. How does it go from $170, to $252 to $800.... so they took some accessories off and the lowest total they could give me $785. And then they decide to tell me "well the business didn't help so we could only get the $1800 spending limit" wouldn't that be what they should have told me to start???? We had already switched 2 phones over and traded in so we could not get our phones back and stay with AT&T. So the manager goes on to tell me i won't have a bill until March because of the $785 i paid today.. 3 days before Christmas!!!!!!!!!!!!! If i knew i was paying $785 i wouldn't have switched AND i look on my app and guess what.. A BILL!!! It may be a small one but it's January???? Not March! Honestly just really upset and my Christmas was ruined because of the unexpected money i had to spend.. not happy AT ALL.

Would like to add how very rude the guy running the store on sunday 9-18-16 took my phone in to…read moremeet a lady to sell my sprint s5 she wanted the guy to do the install of her service to my sprint phone he not only tried to crash my sell but would not do the change over. Was telling her those phones are more or less junk keep in mind i just paid this phone off from sprint , i explained its a great phone mint condition just got the 5 note he stated those are not worth the money i said wow you having a bad day there bud, he started using foul language, the list ready goes on. We took our business down the road to another local sprint store and was treated great with non of the upsale and got the phone switched over like we asked. I might add the guy was also making sure we knew it was a hour til closing and i beleave that was the cause of him being so rude as we must of caused him to feel like he had to do his job. I will never go to this store if it was that last place on earth. I asked for the owners name but got a few last extra foul words from this young kid. I will be reaching out to the owner very soon ...

'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!

Amazing team. They all work together to give you what you need, whether it is a repair or a new…read morephone. I worked with Dave yesterday. He went above and beyond. He started by trying to repair my phone, or at least update it for a little more service life. When we could see that it would only be a temporary fix, I decided it was time for a new phone. Dave walked me through the entire process, from choosing a phone, to making sure all data transferred correctly. Dave suggested apps that would be for my interests. He gave me suggestions for a case AND , helped me set all new passwords. Five stars Dave. I really appreciated that you listened to me! I have had help from other men too, when I need a repair. Chris is another tech that was above and beyond. Thanks to all of you men. One other thing I observed, that we're all very attentive to the other customers and VERY patient.

Beautiful store with professional staff! Very efficient and helpful! No wiring no worries!read more

Vinny and Jeremiah were very helpful, solved my account issue and were very polite. Great customer…read moreservice and will always come here for my cellphone needs

We stopped in to grab some new Bluetooth headphones, and I was so excited to see my favorite…read morepair--Shokz Minis--on sale for $99! Score! The store was calm and not too crowded, which made browsing pretty easy. We wandered into the TV section for a bit (my husband couldn't resist), spotted a new projector we might come back for, but ultimately stuck to our plan and got exactly what we came in for. Growth, right? The staff was polite, helpful, and gave us space while still being available for questions. Everything felt smooth, and we didn't run into any hassle. If you're looking for electronics and appreciate good deals with solid service, I'd definitely recommend this Best Buy location.

I shop here for some electronics, but I'd like to just browse sometime to to see what's going on in…read morethe end what's new in the electronics world. They sell a cool little item here for if you want to start podcasting in your home or sitting up your own channel on some of the online networks. You're on video channel. It's really a cool place and they offer some cool items. The Ray-Ban glasses are cool, and they have a nice little demo station. The service here is pretty good too.