I've been to this T-Mobile twice now. The first time was to have my new phone diagnosed. I had some issues with it shortly after getting it from another T-Mobile store out of state. Although they weren't able to pinpoint the problem, they were able to help me reduce the amount of times it acted up moving forward. I also had my screen protector replaced while I was there. My plan includes unlimited screen protector replacements. My second visit almost a year later was for another screen protector replacement. Apparently, I'm rough with my phone and tend to scratch or crack my screen protector... but at least I know it's doing its job! The store is clean and organized. The team members are always warm, welcoming, and helpful. The wait is never long, even when there are other customers. I will continue to come here for any T-Mobile needs! read more

Tmobile had been giving me the run around on getting a phone ported over to Verison. I spent countless hours on the phone trying TJ get them to release it. I finally went in to this store and Corey and Bella helped me right away. Although I was extremely frustrated with the entire situation these two reps made it a lot better. Tmobile needs to hire more reps like them. Thank you both!! read more

I have had T-Mobile for more than five years until recently, when I switched to Verizon to be on my husbands plan. I had such a great experience with them my entire plan life up until recently. Prior to switching, I asked their online agent a question and it turned out that person misspoke and told me incorrect information. I called the customer care team and they were unable to help me and suggested I call a store. I ended up calling this location and spoke with the manager, Carolina. Carolina could not have been more helpful! I must have called her three times because I couldn't get help from other people. She was so helpful and amazing! I was able to have my problem resolved and dropped my phone off at her store. Both her and Matthew were so helpful! read more

Horrible service - can't activate new phone, can't assist at all , 2 days to activate omg if your current phone gets destroyed... well, you better go anywhere except Team mobile , otherwise no service for you. your suppose to stop everything , hide for2 days , drop out of site. do you know how hard it is to find a pay phone without a phone? crazy!!!!!!! I'm leaving obviously..........beware read more

I just want to say. I come to T Mobile when my phones not working , my unlimited screen protector cracks and did T Mobile Tuesdays and Diego is always there ready to help me. I sometimes bring my kids and he always talks to them and just makes us feel like friends! I appreciate Diego so much and will forever come to this location while he's there! read more

Exceptional service! Customer service second to none. Cedric is a rock star, he handled my particular situation with great professionalism and care. He took an appropriate amount of time to answer all my questions and made sure everything was well taken care of. The store manager, Diego, was also amazing in assisting us with a complicated issue with Corporate. I recommend to come with in without a rush, and these guys will take tare of you. Can't recommend highly enough! read more

Shout out to Russell! I had spent over an hour on the phone with no help. I went into the store (Target side) and was able to get everything taken care and received a super special offer. Thank you so much! read more

Came in to look at new phones, ended up leaving with 2 they have really good customer service! They were able to help me and meet my needs, they gave me a great deal! Visit these guys for the best customer service! read more

We will recommend T-Mobile to my friends and families because they keep the price firm. Diego and Julian at the store on 4984 S. Power Road, Gilbert are courteous, kind, patient, and very helpful in assisting us transfer from Verizon to T-Mobile, and help us to setup everything that are needed on our phones. Melanie of the Customer Service had the biggest heart, and the incredible patience in teaching and guiding us to install the T-Mobile Wifi modem. She understood how intimidated we were being tech-challenged. We have great experiences associating with T-Mobile so far. read more

This store was helpful getting my phone and service upgraded. However, they were misleading as to how much my trade in would be based on their current promotion and they charged me for a phone charger and old school air pods (full price) though said they were free also as part of the promotion. Be careful what you sign up for and get everything they promise IN WRITING. read more

I have had both bad and good services here. Usually those people don't last long. I got 2 pop stickers there recently and felt the service was really quick and they were more than accommodating. I hope they hold on to these people for awhile. read more

I came in to look for a phone for my daughter and was blown away by their customer service. Carolina went above and beyond. I've never had a cell phone experience like this. This store is 2 25 min from my house but will now be my home store and will refer anyone I know to it. Colten also answered any questions we had. Customer service is a lost service and they are leading the pack with their attentiveness to customer needs! read more

Diego and Colten Rock ! Very Knowledgeable and patient with me . Asked me what I needed , offered me a variety of plans and options as well as there special offers to take advantage of . Definitely recommend this location especially if these gents are there to assist . Thanks guys ~ read more

Amazing. The customer service is great. We were in a terrible situation trying to get my grandma a new phone and they were great about it.

This place they got the new pp work and they're sucks, not good with customer service at slly

I was my go to T Mobile store because it was close by. But recently with their change in staff it has been a bad experience. When I went in their to buy my daughter a new IPhone 11 max, they were all over you and gave you full attention. But recently went there to service my screen protector that was under my protection 360 plan. They said my old IPhone 10 didn't exist in their system. To make the long story short and painful. Had to call corporate and they sent me to another store to service my screen protector. read more

Not even one star! The employee names Katie is awful she asked for my ID and I have it to her. She put my ID on the counter and then continued on the computer (for a long time) in the mean time another employee came up and asked who was next and Katie replied the guy in the black shirt staring at you. I then asked her if she was done with my ID and she shoved it to my on the counter abs said "yea". Then I asked if something was wrong with my account...she replied "no I'm looking at your offers"...continued looking...in the mean while nothing is being said to me. It ended up that we are in a sucky situation because we are technically sprint customers and we are locked into sprint due to contracts. Let me know I am screwed because when the merge was done we basically got screwed on the sprint side. No problem solving or helping me understand what I can do to merge with T-Mobile so I don't have to deal with "two" companies under one umbrella. I then began to leave, looking at her badge I asked her I and abs she told me Katie. I told her I'm very sorry she had to work and hates her job and I was calling corporate when she replied "okay bye". Horrible customer service. Even if you have to help a sprint customer stuck in a contract due to a really shitty merge you can at least smile and help with some problem solving. You are of no help and your attitude is less than desirable. Get out of the customer service business! read more

I swung in with my family to activate a new phone and when my toddler became a little impatient, Diego was quick to step in. He printed out coloring sheets for her and gave her some markers. It was super sweet and worked like a charm! Gavin was also awesome. Best experience we've had in a store! read more

This is my go-to T-mobile location. Every employee I have had spent the time with has been above and beyond. I can't express my gratitude enough for these employees. Especially Kelly! She is not only so sweet but will be very clear on what she is doing and will guide me through every step of the way when doing something through customer service phone number. Thank you Kelly for all you do. Thank you everyone else at this location who are absolutely incredible day in and day out! read more

My wife and I recently switched from android phones to iPhones for the first time. All three gentleman who helped us did such a wonderful job in not only showing us the works but going over all possibilities for the best deals that they had. They made us feel at ease with our switch and even transferred everything from our old phones to our new phones so we didn't have to take them home and do it. Wonderful bunch of guys and all were easy to talk to. Highly recommend this store read more

Great service! Awesome staff! Extremely patient and helpful with whatever you need! 10/10 recommend for all your T-Mobile needs.

After years of working with unreliable and dishonest phone stores, I have finally found one I can trust! The team at this T-Mobile store is amazing. They are patient, honest, friendly and helpful. They always go the extra mile to make sure I get the best service! read more

So I've been wanting to get an Apple Watch for a while. I have an iPhone so I thought why not get the matching watch. I was in the shopping center so I decided to go to the T-Mobile store to look at it and try it on. It was the worst experience ever. I walked in and was greeted nicely, and walked to where the watches were and started looking at them. As I was doing this I was approached by an employee and that's when the nightmare started. I asked him if the watch that didn't require data was available and he was like oh yeah they're all the same. I had read differently but he was the expert. He goes to the back and he is like yeah we have it in stock. I asked what was the price and he said "oh I don't know I haven't sold any watches" so I was like "are you sure this is not the one with the data because I don't want the data" he was like "well I really don't know" so we asked another guy and that guy told me that the Apple Watch 3 only exists with data. So he lied to me. The whole time I was there they made me feel like I was dumb. If I could give this place negative 5 stars I would. I've been a T-Mobile customer for years and to have this happen at one of their stores was disappointing. Needless to say I didn't get the watch..... read more

Try not to go here. I walked past the store to get to my car from the nearby Jamba Juice and one of their employees yelled at me from inside the store to try to get my attention. When I passed the store, the employee proceeded to come outside and walk toward me, and he said "Hey, where are you going? You got a boyfriend?" Incredibly disrespectful, awkward, embarrassing, and definitely not someone you'd want to receive customer service from. read more

I have been with T Mobile for 14 years. I have always appreciated their customer service but I have to say the representatives at this store... EVERY SINGLE ONE.. I have encountered sorting out an issue with my bill, went above and beyond. They are thoughtful, helpful, knowledgeable, kind and professional. I was very impressed and it's that level of customer service that keeps me using T Mobile. Great job guys! Keep up the good work! read more