Came in at 10:45am (opens at 9am). Staff is friendly and gentleman came to check us in. For a…read moreFriday at this time we were told 10 ahead of us and a 1 hour wait!!! They should add some more bench seating along the wall. We heard more staff were showing up at 11:30. By 11:45 we saw 2-3 more employees arrive and within minutes they were able to help everyone. Sebastian helped us. Good guy and of course has to go through the sales pitches like adding a line, discounts on watches/tablets, linking our account with our frontier account, and streaming bundles. Good guy, but just don't like the Verizon business model...we go in to get daughter a new phone and spend 2 hours there. It's like buying a car. For some reason no deals or phones in stock for the iPhone 17e. Also weird placement of the payment readers. They are right where people sit and is a bit intrusive when you are sitting there and people come up to pay 12in away from you. PRO: Staff was friendly and attentive. CONS: lack of seating, placement of payment terminals, and Verizon's upselling and deals they try to get you to buy.

Nick was very helpful as was the lovely women who helped us when we signed. The store is clean and…read morewell lit and has work tables where we sat while we figured out the best plan for our family. Definitely recommend.

I had such a great experience with Jose at Spectrum! He helped me with literally everything. We…read moreswitched over from AT&T, I upgraded my phone, and my internet service. There was a lot we needed to get done, but he made the whole process so easy from beginning to end. He was also great with my mom and spoke Spanish with her so she could understand everything too. He was so patient with both of us and really took his time making sure everything was taken care of before we left. I really can't recommend Jose enough. He was friendly, patient, helpful, and made what could have been a stressful process feel so easy. I'm really happy with everything and so glad we had Jose helping us. He seriously did an amazing job! Thank you :)

Customer service is horrendous. Should not take an hour to return equipment. Everyone and their mom…read moreis trying to return equipment because spectrum charges far too much for sub par internet service. I was not welcomed when I walked in the door and I have been here for an hour and only a few people have been helped in that time. They need to streamline returning equipment.

Maria is the owner a very hard-working honest integritable woman highly suggest this location her…read morecrew/staff is great transparent and honest appreciate the affordable and that professional service always thanks a million!!!

My husband phone wasn't charging. I figured it needed a new charging port. Lo and behold it just…read moreneeded to be aligned very honest they could've just replaced it and charged me the full price and said it was half the price. I really greatly appreciate it. You guys are super honest. I will definitely come back here if I need anything or if I know anyone that needs any phone repair repairs. I definitely recommend for you to come here.

Went in to pay off my devices. Susanna Tomboc helped me. It was a complicated procedure and she was…read morepatient, kind and helpful. They are very lucky to have such a great employee.

THIS IS ABOUT FRONTIER WIFI .if i could hit 0 stars i would. DO NOT GET FRONTIER YOU WILL BE…read moreSCAMMED. They lied to me from the start and told me i would pay 9.99 for the first four months, NOT TRUE. It lasted ONE month, but i thought fine whatever i can afford to pay the plan i signed up for, so we kept it. Our plan was the 59.99 one, they FAIL TO MENTION. That there is a 35$ fee for "whole home wifi" and "unbreakable wifi". which mind you we were only given ONE router that you plug into a regular outlet. When we called about this the customer service lady gave my husband an attitude and basically told us tough luck just pay your bill. So GUESS WHAT, our next bill was OVER 100$, LISTEN TO THIS, We were late on ONE PAYMENT. They disconnected our wifi and our bill to reconnect was 140$, They add a past due balance fee also of 25$. We paid it in FULL on the 8th to be caught up, THEY DISCONNECTED OUR WIFI ON THE 28th, CAME OUT OF NO WHERE. We go into the account to see what the hell is happening and see a bill for 134$, WHICH WHY IS IT 134 WE JUST PAID 140$, THEY TRIED TO GET ALMOST 300$ OUT OF US IN THE SPAN OF 2 WEEKS AND STILL CUTT OUR WIFI OFF. THEY ARE SCAMMERS DONT TRUST THIS PLACE.

My names George, I want to state my name so Chris remembers me. I walked in trying to get help. I…read morewas going on a Costa Rica trip the same night and wanted to make sure I can use my service. I walked in trying to ask for help and Chris said to call 611. I did and the entire time only spoke to a robot and couldn't speak to a representative. I walked back in there for help just for Chris to give me attitude and not want to help. He said I can talk to a representative and I told him I couldn't, to show me I could. He sat on the phone and the robot told him it was currently busy to speak to a representative. So he hung up and upgraded my plan himself. He could have avoided all this trouble and helped my by doing his job but instead made my life harder and wasted my time. What's the point of having Chris sit down all day and not want to help? The lady next to him was very much up other chair trying to help me out. Maybe have the nice lady with the colored eyes run the AT&T since she wanted to help and not just sit down all day like Chris.

we went to the Menifee store . where we purchased 2 iPhones and internet …read more Christian the Manager helped us find the right plan and expLained in detail what the cost was . He took his time with us . made us feel very important . we are older and we couldn't figure out internet. He actually came to our home after work to help us . No where do I find this kind of service . Christian is holds his customers and his performance to the highest standards . he is an example to his co workers . best experience we have had in a very long time . Steve and Patti lien

AMAZING customer service!!! As a senior citizen I had a lot…read moreof questions about everything and Jonathan was so patient, knowledgeable and kind. I refer ALL my friends to their shop and they are ALWAYS impressed.

I called Jonathan and explained the issue I had with my phone and he gave me an estimate of what it…read morewould cost to fix it. I dropped off the phone to have the screen changed out and within an hour and half my was fixed s d ready for pick up. Great service and a reasonable prices!

Mr. Hernandez really helped me a lot after another staff gave me unwanted device. I was so happy…read morethat he fixed everything 4 me. He's soo grt!!!

From the owner: Switch today & enjoy America's largest 5G network.read more

I was in need of a new car charger for my iPhone and this place just conveniently jumped out in…read morefront of me! On my way to do business at another store in the same strip mall, I saw this store and so I decided to drop in and see if they had what I was looking for. We were greeted by a friendly girl who asked if she could help. That is always a plus when the employees are friendly and ready to help. There were some that were not behind the counter. They were the cigarette-lighter plug-in type, but I don't like that those types are cheap In price, they're cheaply made and burn out fast. She steered me toward the car charger behind the counter. It was the Apple brand I was looking for, which is better quality that won't harm your iPhone. Pay the extra dollars and get the one that's compatible to iPhone. It was 20 as opposed to 40 at Apple. Score! There is a huuuuge assortment of cell phone covers. Most of the selections they had appeared to be of the hard type. I'm sure there is a bigger assortment than what I glanced at. I didn't look that closely, as that's not what I was there for. I noticed a sign upon entering that said they had cell phone plans and do repairs, but I can't really speak of that. So, if you're at the very least looking for a cell phone case cover or a car charger, then this is the place.

So pleased with this store! I was recommended by a friend who said Mike knows his stuff. My friend…read morewas right!! Mike said he doesn't believe the stuff Apple says. I can see why! The problem, My phone would no longer turn on. I thought it was a battery issue. Took it into Apple Store in Fashion Valley. They plugged it into a computer and told me my iPhone 6S was no longer going to turn on and it wasn't a battery issue or a screen issue. The also said they wouldn't be able to extract my data. I had no options, but to buy a new phone. I was seriously devastated about losing everything on my phone! I turned to GJ Wireless in hopes to get my data extracted at the very least, but I was pleasantly surprised to hear that he had got it turned on and in working condition!! 2nd surprise, the bill!! $60!! (I was quoted $700-$3,900 from a data retrieval company.) 3rd surprise, to fix the cracked screen on my phone was $40!! Lastly, Mike has such great customer service he stayed pasted his closing time to give me my phone back same day. All in all.. he saved my phone, saved my data, and saved me so much money! So extremely grateful!

First of all I was impressed that Henry, the owner answered every phone call and queries from Yelp…read more Too often a good business is poorly represented by the first point of contact and who cares more than the owner. My situation is that my computer works fine but I wanted to get it ready for MS Flight Sim 2000 as the hardware requirements have just been published. They offered a free diagnostic and would charge for any upgrades that are required. I brought it in and Henry the owner called me the next day and said the computer is fine just as it is. He did have suggestions for a high refresh rate screen and to be sure to download the game into the SSD rather than the hard drive and to use the DisplayPort of the video card to connect the screen as that is faster than the HDMI port. It turns out he is an ex military pilot as well as an airline pilot and is an avid Flight Sim gamer when he is not actually flying his own plane. How cool is that? So the man knew exactly what my needs are. He suggested some upgrades for the future such as converting the system to an all SSD device. I felt bad that I made them do all that work for nothing and offered to take him out to lunch but he declined. He explained that he views our interaction as building a relationship for the future and a way to grow his business. I would for sure refer everyone I know his way. Could not be happier. In life, one needs a good wife/husband, a good lawyer, a good accountant, a good doctor, a good financial consultant, a good mechanic and a good computer/IT guy. Now I know a good computer/IT guy. Maybe a good therapist too come to think of it.

My laptop had water damage and the keyboard was not functional. The team here repaired this issue…read moreAND earlier than expected which was a very nice surprise. My only complaint is that the manager working behind the counter never seemed to be wearing a face mask while face masks are mandatory. If that is a concern of yours, then keep that in mind and maybe give a call ahead of time.

Abrar and Rajesh, have superb customer service from the minute we walked in everything was…read morephenomenal. These guys are so informative on cellular technology. They helped me set up. My new plan gave me some great rates highly satisfied, 100% recommended!

I called the store over the phone to ask if they had a certain phone model available. This…read moreassociate by the name of Aslam was rude and had a little attitude over the phone !