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T-Mobile Experience Store

3.3 (145 reviews)
ModerateMobile Phones
Open 10:00 am - 7:00 pm
Updated 3 months ago

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Nathen didn't have to do any of this, but he is so customer focused that it just came naturally for him.

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T-Mobile

T-Mobile

4.1(35 reviews)
6.5 mi

I never thought I'd be giving a phone store a 5 star review but this one deserves it…read more I went in yesterday with the intention of taking over my phone number from my current works account. I spent some time with I believe Dylan and he went over a few things like pricing and plans. He let me know that it sounded like the way my company released my number was not correct so I had to get that figured out before I could move forward with anything in the store. I worked everything out with my company, and I went back later in the day and worked with Blaise. I had to accept responsibility of the line on the phone so they put the lowest plan and then I was able to switch it when I went back to the store. Once that was done, I was able to download the T-Mobile app and add the phone that I wanted to attach to my account as the iPhone 17 was no charge. After that, he helped me updating the new phone and then doing the transfer. I spent a total of eight hours yesterday working on my cell phone. Four hours with Apple and got no resolution and then also four hours with T-Mobile. So it was a long and frustrating day of phone things. In the time I spent with Blaise we talked about a ton of different things. He was extremely nice and it was great conversation. I really appreciate his customer service. For some reason, I am having issues with some items on my new phone like only 80 contacts transferring out of 582 but that might be an Apple issue because they aren't able to resolve anything for me at the moment on their end (relating to my Apple ID). The store got busy and then emptied out a couple of times while I was there and everyone seemed very efficient and they were all very friendly. I am really pleased to have had such a great experience with a cell phone store because that is not typical. Also, Blaise is a rockstar at applying screen protectors. He put my skills to shame lol My old phone had the whole top corner lifted on the screen protector.

Stopped in to T-mobile to get a few accessories and the store was very busy. I also looked at the…read morenew S25 just to compare it to my existing phone. The wait was a bit lengthy so I will come back after the holidays as I was out running errands. Satisfied T-Mobile customer. Recommended

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T-Mobile Experience Store - mobilephones - Updated May 2026

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