I ordered internet service and they sent me the wrong modem. Multiple online chats and hours wasted finally led to one representative telling me that I was sent the wrong modem and it's not compatible. They didn't seem to want to own up to their mistake. Just give me more work after wasting hours with them. I came in, Jose completely took care of me and got me in and out in a few minutes with the correct part and a very friendly attitude. The place is very clean as well and the atmosphere was great. thanks again, Jose! read more

Nick. Welcoming, patient, kind, Listened thoroughly to understand what I needed, and was exceptionally knowledgeable on all products/services. All of the above really helped to diminish my stress (over a major life change.) He covered options but also only offered things that would save me money. Genuine and so refreshing! He effortlessly resolved all my needs with no additional costs. Win! Recommend this brand, for this caliber employee and I've enjoyed this cable service for almost two decades. read more

Hugo was so patient and helpful with my issues in store. Was in and out in a breeze. Will definitely reach out to him again if I run into any issues or have any questions! read more

I went in to pay my bill and got some woman who didn't know what she was doing. She spent a lot of time with the manager (I guess) who told me I couldn't pay in store until the first of the month. I've been paying for months in store and told them that their procedures were all new to me. I couldn't understand why I couldn't pay my freaking bill. I was told I had an attitude and they refused to serve me further. All very rude and unhelpful. They need to be replaced starting with the manager. read more

I called this company just to find out the prices for home Internet. I said that I was not ready to buy their services. After this call, they sent me a box with their equipment. I did not even take anything out of this box and decided to return it. In addition to the fact that they added extra work for me, they also told me that I had to pay $73 for the equipment they provided me. I was shocked by this impudence. Now I will never use their services and do not recommend them to my friends and acquaintances. I do not recommend this company, they are scammers! read more

Cox Store - Equipment I returned - Television Service Providers Near Me - Lake Forest, California

This location is awesome. I truly appreciate working here especially Jonathan, Manny, and Hugo. They are the best. Thank you all!

This neighborhood Cox store is great!! Some people just seem to have a lot of grievances. Our cable Internet supports a houseful of students as well as us working from home. There's rarely any issue. --We recently got new iPhone 16 Pros here with their discounted cellular service. We had to wait a bit as we ordered right at launch and got a great promo. The cell service is about 35% cheaper than AT&T and equally strong signal! Also no extra charges for using the phone as a hotspot or extra data. Great service -- the same guys and gals are always there just in case -- they take care of it! Shout out to Anthony who came from AT&T mobile and really knows his stuff! read more

I don't know why no love for this Cox store. Everytime I have gone there, I've not waited long, and help has been great. I worked with a guy named Nick, and before that, Nelson. Great technical support. read more

***This rating is for Cox corporate customer service, not the store. CANCEL COX!!! I was a Cox internet/cable customer for more than 8 years. Their rates have increased steadily over the years. Recently I was informed that my rate will be increasing substantially (apparently no more promotions for loyal customers), that they would no longer be providing the free perk of McAfee Antivirus AND they arbitrarily charged me $69 for a channel I didn't request/approve. They refused to issue a credit. So today, I informed them to cancel my service. Their representative kept me "hostage" on the phone for over 20 minutes asking me the same questions over & over again to which I replied "cancel my service". I was told to leave the Cox modem for the next resident and that I would be financially responsible for it if that unknown person didn't use Cox or return the modem to Cox. When he finally cancelled my account I spent another 15 minutes trying to reach corporate customer service to insure I would not be responsible for their modem if I returned it. After speaking to her I attempted to pay my balance of $13.71, however the "geniuses" at Cox had already disabled my online account! 15+ minutes trying to reach Cox again. I explained that I was unable to pay my balance and was unnecessarily harassed/tortured when I wanted to cancel. I requested they waive the remaining $13.71 charge. They refused. OUTRAGEOUS!!! FYI A much lower internet price is available from Verizon, even better if you have their phone service. DirectTV had a way better price for cable, rate guaranteed for 2 years. Do yourself a huge favor - FIRE COX today!!!! read more

Cox Store - Info for alternatives to Cox cable/internet. - Television Service Providers Near Me - Lake Forest, California

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Stay away from these crooks! I was paying $170 a month JUST for internet because they have a monopoly in Lake Forest for hard-wired internet. Just switched to Verizon 5G and I am getting 500 Mbps for $45 a month plus HBO Max and Netflix included. Just received a call today from Cox that they can reduce my bill to $100. How do you randomly reduce your price by almost half? Shadiest company I've ever had to deal with. read more

I kept receiving postcards & letters from Cox for $30 per line for 300 MBPS a month service. Last weekend I brought the postcard to the Laguna Niguel store and I had to wait 25 minutes before someone helped me and then the guy told me..."oh you're not eligible for this offer." When I pushed back and asked him why he said "I don't know but it doesn't show up in the system for you." This week Cox sent me another letter with the same offer - $30 a mo for the next 24 months. LUCKILY - this time I went to the Cox Lake Forest office and was helped by Nick K. When he went into my account he found that the person that had signed us up initially had us on a "roommate account" because the previous owner hadn't shut off her service by the time we moved it. He went in and fixed out account, was SUPER kind and very patient. This was the first time in a long time that visiting a Cox store was a very pleasant experience. This is the new store that I will go to from now on!!! Make sure to seek out Nick K. read more

The people that work in this store are very rude and I don't recommend that you go in here! I went in here because I complained to the FTC about them cutting off my cable which comes with my apartment! They had no business cutting it off, so I filed an FTC complaint! Unfortunately, I don't know how to hook it up myself so I'm still without cable but I went in here hoping to get it turned back on because Jeff from the corporate office called me and said he would make sure I got hooked up and it never did happen! Don't waste your time with these bozos! They show no respect to anyone! Still looking for Jeff's phone number but massive brain fog keeps me from even attempting to get this hooked up because I know there's going to be something on their end they need to do ... no doubt about it and a new box probably! Always a new box! I read instead of watching TV! Would never recommend Cox to anyone for anything! Their tactics are rude and obnoxious, and they try to collect by bullying! I refused to pay my bill because they disconnected my cable which is illegal and why Jeff promised me he would get it turned back on! read more

Worst store and employees ever. They don't even train theor employees to even sell their products they sell. The rep. Abagil, completely clueless. I asked her a simple question. Does any of these cell phone chargers work for the vehicle for android auto. She said yea at first, then I walked over there to take a look and I asked her again. She told me yes at first again, then she said they'll work. I asked her, do they work for android auto? She stayed ... I don't know. So, I said to her, wait, you work here and you don't know what the heck your even selling? Then the mamager came. I advised him that this situation is his fault. Your tje store manager. He's the reason his staff is ignorant in all they do. So I return my equipment, closed out my account, and make my last payment. Tha ks to Nelson, cox lost money and they will continue to do so. ​​ read more

Stopped into the Cox store to transfer my service to my new home. AB was very helpful, and his customer service skills were stellar. I was very pleased with AB's efficient and expedient processing of my order and confirmation of my scheduled installation. A very nice store and very attentive staff. Recommended read more

Cox internet is horrible. I payed 140$ a month for top tier internet and it was terrible. Switched to AT&T air no issues less speed but only cost 60$ for almost 300 download speed. My panoramic WiFi for cox didn't work well at my house for the last 6 months. Multiple techs out to my house swapping used modems was a terrible experience. Best part when the WiFi didn't work they said to buy a fire stick for my tv . I ended up running a cat8 cable 100' so it could be hardwired. Cox is overpriced and has terrible customer service. Not saying AT&t is amazing but def better priced. read more

I was verbally assaulted out of nowhere by an employee trying to blame me and Apple for his incompetence. Or he just hates people with autism, which does happen and we do get extremely abused by ignorant people. So maybe he's just a bigot? When I went to Verizon to get actual service, they LAUGHED at the idiot COX employee who didn't know how to transfer data to a new phone or activate a phone. Verizon employee showed me all the easy setup tricks COX didn't know about. Verizon employee also offered to yell at me so I'd feel like I was at COX! LOL I recommend COX employees go to Verizon for training because, oh the dumb! Go home to mommy little boys. read more

Predatory practices. Charged my 83 year-old father, a $200 fee to have them come out and put in a new cable box. Also, while in store, would not take my father's credit card off of automatic pay. Said he had to have his cell phone on him. We were in store with his credit card. If you have older parents who are not tech savvy, they will be taken advantage of. read more

I've been working with Hugo for over 10 years, I even followed him from the Quail Hill Cox to Lake Forest Cox. He's always professional and does his due diligence to see what is the best cost saving options for my cable and internet needs. He's very transparent and detailed, not to mention super friendly and always smiling. I highly recommend if you have Cox and live in the area to go out of your way to visit Hugo at the Lake Forest location, you'll be so happy that you did. read more

I wish I could give them 0 stars, but it can't go any lower than 1 star. You can't trust the salesman there. They make you buy a bundle to get a better deal, which was a lie. They would make things up for you to spend more, and they won't mention a monthly payment. They have charged us so much in the past and lowered our internet speed without us knowing. I went into the store and asked them about it. They figured out the problem and gave me a free new modem and fixed my internet speed and apologized, but I am not sure if that makes up all of the times they have charged us for fast internet when it wasn't. If you buy from these guys, double-check your account. If something seems off, then make sure you contact customer service, and they can help fix the problem. The sales guys don't care about the customer. They only care about sales. read more

Cox has been out internet, TV, and movie provider for thirty years here in Lake Forest. Sadly I have watched this company over the years nose dive into the worst run company here in OC. I stopped all TV service about two years ago because Cox could not offer reliable tv service. I suspect Cox has not reasonably updated the equipment necessary to offer consistent service to customers. I contacted Lake Forest City Hall last year. But the City refused to investigate Cox because they don't see it's their job. Now, I am looking for an Internet Provider to replace Cox poorly performing services. The constant off line, blackouts, and lack of service for hours every day is starting to hurt my business. Seems Cox service is getting worse with the passing of each day. If anyone is using an Internet Provider that they have used more than a few years please favor me with the company. Respectfully Steven Shaver 949 588-0070 read more

I love This store specially if you want very good advice talk to azi. She is perfect read more

I stopped to shop at the Cox Store on 23704 El Toro Road in Lake Forest. I had received a mailer from Cox on the services they provided. I was interested on the Cox Bronze Bundle that they had. TV, Internet and phone was all included in the package. Hector the Cox specialist showed me the options and prices they had. So he gave me an offer I couldn't refuse! So I took it! I had saved about 50%. They will send some one to change the equipment I have at home next week. I look forward to use high speed internet! Then I walked outside and took photos. I drove off to find my next review. Robert H. read more

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I got there just after 10 a.m. on Saturday and Antonio had me in and out in no time. Got home installed new tv tuner and it works perfectly. Details: I had tried to resolve over the phone a couple of times and invested a couple of hours with no resolution. Not sure why. I had done the troubleshooting already and solution was an easy fix and they didn't need to send a technician. No fix, just time invested. Decided to wait for when I had a free Saturday morning. Again, went to the Cox store and I was in and out with no trouble and problem finally solved. Thanks Antonio! read more

Very very poor customer service I had internet with them and after a year Cox increase my rate from $69.99 to $.99.99. I asked them if they can extend the promotion for another year and the store Manager Nelson told me hard no , there is no option, even if you go online as a new customer it shows available. He told I have to cancel for 30 days then come back to get the same offer online. This is horrible customer service and Maintaining the customer for cox. Instead of keep the same costumers for long term. Can't wait to have Starlink Internet Orange County soon read more

I didn't even know internet could be this bad and unreliable in this day and age in a big metropolitan area! I am currently not only working from home but also attending a distance program for grad school and need reliable internet. We have signed up for their best and fastest package and I'm not kidding, we lose our internet multiple times per week. It is incredibly frustrating. I have to rely on my phone's hotspot so frequently that even though we have the "unlimited" hotspot package, it slows down after using a high amount of it due to Cox's failures. I don't even know how the better business bureau allows them to continue to remain open! read more

Cox Store - No internet connection! - Television Service Providers Near Me - Lake Forest, California

Horrible service and customer service but currently has a monopoly in my area of Mission Viejo, CA.

This company has a monopoly in suburbs of Lake Forest and it really shows. They: - Have an unreliable product. I can't tell you how many times you'll get disconnected and experience lag (your phone will be faster at times). - Are not competitive or transparent in pricing (goes up randomly, outdated "negotiation-style" conversations about your bill). - Have bad customer service both in-store and over the phone. Only a company without something to lose would act this way. It's almost 2022... Can someone please do something?! Google Fiber? AT&T Fiber? Look at this company. There are HORDES of unsatisfied customers who want to leave Cox. Someone step up... read more

honestly speaking, this particular store's service is not bad, I'm posting about the general Cox communication Inc., but since there's no page for that, i'm posting here (the closest store to my residence) I live in Lake Forest Area (calling center goes to Cox 949-240-1212) On 06/26/2019, I called to try to lower our CableTV+ Internet Monthly Fee (was $204.12). I spoke w/ a rep named Tracy(or Tracie), after at least 40 min of waiting & bargaining (this of course IS a normal routine once the promotion expired, so no complaint there), she said the lowest she could offer is $159/mo (contract for 1 yr & without lowering our internet to a slower tier), she said I could take some time to think as the offer is good until 7/8, because our DVR box rental is expiring and they would not be able to renew that discount after 7/8. So I confirmed that if i call back by 7/8, I do NOT have to go through this gruesome bargaining process again and she firmly confirmed. When I called back on 7/8, the rep (Josie)said the deal is now $166/mo & she didn't see the $159 in our working folder. I tried to explain and this went back & forth for some time so I requested to speak to a supervisor/manager, and she said the wait time will be 30-40 min. I waited for about 20+ min, finally spoke with a Supervisor named Crystal (Employee ID: B41000), Crystal said the lowest price is now $174/mo. I asked her to honor the $159 that was promised to me but she refused. She said because my DVR box rental discount is expiring the next day, and she could not renew that (this was contrary to the 6/26 conversation so I told her about the agreement on 6/26 and asked her to go back & check the recording and she said, "No, you were mis-quoted"). I asked to file a complaint, she said there was no one else there. Her attitude was rude and impatient throughout. so of course i terminated the cable TV service, my wife actually still wanted to give them a chance, to see if we can get anything cheap after the termination, but we were given more deceiving information and run-around - and price still high. the funny thing is, when we went to return the DVR cable box, now at the store, we were suddenly "qualified" for a $139/mo promo rate - which we were denied clearly even after we terminated the service! just more dishonesty and murky quotes... I don't mind the bargaining and wasting time after all these years being a loyal customer (it's sad because i really should), but what bothered me the most was their dishonesty! No more Cox cable TV for me, Youtube TV or Hulu TV is great!!! read more

Today I had the distinct pleasure of meeting Jesse who was dispatched to investigate a problem I had with reception of cable TV. Jesse is the consummate professional. He not only quickly assessed the situation, he rectified the problem within a short time. He was courteous and knew cable infrastructure like the back of his hand. We need more people like Jesse in the world. A delightful person who is on top of his game. I would recommend him in a heartbeat. Jesse gets 5 Stars ! Regards, Ken read more

Why does it cost $250 for WiFi and basic cable like channels 2-13 that's it !!!! It's sad that being a customer for over 45 years doesn't get you anything .. I am looking for another cable and internet provider now read more

So lucky to have gone in when Lailani was working. There was another employee helping people but he was super loud and rude but I must have done something right the day I went in because he was busy with someone else and she helped me I just needed a new modem and having a store so close to home is so convenient. Lailani explained my options and made the process very easy. The store also has displays with all of their products so if you're considering upgrading, you might want to go in and see your options...but be sure to ask for Lailani. read more

The techs are typically good people but the sales side is all Cox cares about. I know because they've been out multiple times for the same issue, poor service & faulty equipment, they replace one piece of equipment each time and say it's fixed, it wasn't... if there was only another provider in my neighborhood!! read more

We started having issues turning on and off our television and DVR the other day and after replacing the batteries in the remote and checking the cable box, we came to the conclusion the remote was not functioning correctly. This store ( https://www.yelp.com/biz_photos/cox-solutions-store-orchard-lake-forest?select=MrJKKYniNBXHNw7y2ez4kQ ) is the closest location to my residence, so I grabbed the old remote and headed here for a replacement. This location is in the Orchard Shopping Center on El Toro Road in Lake Forest. A few years ago, the center was giving a huge facelift and this was business opened once the renovation was complete. The parent company of Cox Communications, Cox Enterprises, was founded in 1898 when James Cox purchased the Dayton Daily News. In 1962, Cox Enterprises expanded into cable television by buying cable systems in Pennsylvania and later buying systems in California, Oregon and Washington. Cox Broadcasting Corporation was formed in 1964 and would later be renamed Cox Communications. In 1993, Cox Communications would become the first multiple system to offer telecommunications services to businesses. This would eventually offshoot into Cox Business and currently represents 1 billion dollars in yearly revenue. Cox Communications is the third largest cable provider in the country servicing 6.2 million customers and a yearly revenue of 9 billion dollars. I have visited here ( https://www.yelp.com/biz_photos/cox-solutions-store-orchard-lake-forest?select=jTjPgnKnKwSKqxOsDy53ig ) on a few occasions and I am always given a friendly greeting when I enter the store and someone immediately asks if I need any help. On this occasion, the customer rep saw the remote in my hand and asked if I needed a new one. When I answered in the affirmative, he took the old one from me, went to a draw, procured a new one and handed it to me no questions asked. He also asked if I needed further assistance and he said have a good day once I said I didn't need anymore help. I also had to come here recently to get the audio / video cable replaced. After "Hurricane Watson," we couldn't get the colors balanced on the television. After trying some manual adjustments, I inspected the cable discovered it had become part of the collateral damage from Watson (he had chewed through part of the cable). I took the cable to this location and within two minutes I was heading home with a serviceable cable and again no questions asked. Cox is expanding out into home security ( https://www.yelp.com/biz_photos/cox-solutions-store-orchard-lake-forest?select=w9WIwnKDe4VrdnEGgaxsJA ), including being able to spy on your four-legged house members (could have used this a few months ago) and accessories ( https://www.yelp.com/biz_photos/cox-solutions-store-orchard-lake-forest?select=7HgIwbim0-nOh01Gjsf-Ww ) your portable electronics. The New Contour ( https://www.yelp.com/biz_photos/cox-solutions-store-orchard-lake-forest?select=ZPuEoejkDOWPuU0w6_z3WA ) is Cox's new television service which includes "an innovative on-screen guide, Smart Search, the new Voice Remote, up to 1,000 hours of DVR storage." The only negative with Cox is the package we have (including our cable channels) is quite expensive, but we seldom have cable / internet issues. About six years ago, I experienced a case of temporary insanity and decided to go with a dish company that will remain nameless. Everything went smoothly for the first few months after signing a two year contract and then one day, half our channels were unavailable. I immediately realized the cause: it was spring and all the trees that were bare when the dish was installed were now covered in leaves and blocking the signal. It was a bit of a hassle getting the dish company to come get their equipment and they wanted to charge me a year's worth of service to cancel the contract. The end of the conversation: Me: "Can you provide the services we requested in the contract?" Rep: "Apparently we cannot." Me: "Then your company is violation of the contract agreement and therefore I am obligated to pay you nothing. Come get your f***ing dish!" *Click* Rohlinism: Pretty soon you are going to have to sign a contract to get service at a restaurant! Cox is on a month to month which means I can leave / sign up anytime I want and the internet speed was faster than the one offered by the dish company. Coming back to Cox after the dish debacle enable us to get a discounted rate for several months which is always appreciated. The few times I have had issues with Cox, the customer service people have been helpful and efficient in addressing my issues. You could say "we tried the rest and came back to the best!" AT&T has been trying to get me to sign a contract (ugh!) for U-verse since it was even available in my area, they have offered discounts and gift cards to switch over and I have never switched and never will. I will stick with Cox because they are reliable! read more

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So far we have been very satisfied with COX, the set up was great, our internet and tv works well and the service has been very friendly and helpful, both over the phone and in store. We bought some equipment back and it was fast and easy, so far so good with them, no issues at all. read more

I will give 0 if I can. TL;DR 1. Stay away from Cox if you can. 2. If you can't, at least stay away from this store. My story: Cox mistakenly gave me wrong device, so I chatted with online customer representative and they let us go to a store to replace current device. Even though the store manager checked all the notes, conversation and evidence, they took no action, just saying "Oh we can't help", "No, it is not my fault". They let us go back and call again instead of solving issue. Guess what happened? After hearing all the story, the customer represantitive let us try to talk another Cox store!! This is totally bureaucracy. Cox will not solve any issue, and just bounce customers between departments. The devaluation of customers happens in the entire process only except when they want to you to buy the service. read more

Service is horrible do not use them customer service is horrible They bother the crap out of you To pay your bill then when there's a problem they cant be found THEY SUCK read more

WE GOT RID OF COX!!!!!!! Hulu Live at $45/month! Kept cox internet only at $84/month. Cox has slipped our bill up to $320/month! GOOD BYE!!!! read more

Cox service sucks. Our cable has been freezing, won't change channels, recordings partially recorded, just generally not working. Had a tech come out, but Cox won't allow them to enter your house because of the rona. Did basically nothing. So I go to the Cox store in Lake Forest (because that is one of the few stores with an actual manager), to discuss getting my service to work properly or get a credit for the horrible service. Basically blew me off. Salesman said the manager Edgar Aguirre was in a meeting and would call me within an hour. Never called, so I went back 3-1/2 hours later. Assistant manager told me he was still in a meeting. So basically, eff you. Cox isn't renowned for it's sterling service, but it's sinking lower and lower. Staff used to be somewhat cordial, but now they're just downright surly. Thinking about filing a consumer fraud claim with the DA's office. read more

The staff Freddy was nice but Cox billed me for items returned and the onus was on me to provide the receipt number which luckily I took- Anyone with cox please do yourself a favor and keep the receipt- I misplaced it and I went back to ask for a copy and they couldn't provide one to me- so I had to file a discrepancy for my bill since I returned everything and then they told me I would have a response within 72 hours so I didn't receive a response so I called back and filed another dispute and still didn't hear back with 72 hours so I called back and the representative told me I need the receipt number even though she could see the returns on my account- then she finally looked at the note that the rep last week left and she said Oh they modem you are using so it doesn't need to be returned - which is what I said in the beginning- the first thing I asked was to talk to a supervisor and I kept asking to talk to is supervisor and she told me the only thing the supervisor could do was to file a dispute and I asked for a grievance procedure or a complaint form and she said all I could do was go on cox.com so I figured yelp was just as good- when I want back to the store Freddy told me he couldn't provide the receipt number just the serial numbers and that there was nothing he could do and suggested I just wait it out. If there was another good internet provider I would switch. This has wasted so much time. Buyer be ware - document all persons you have contact with and keep your receipts. read more

Aaron Willard, Thank you Sir for being soo attentive to your customers. 5 stars for this location and for the prompt courteous service they have provided to me. Sunil read more