Big shout-out to Tiffany Gray for awesome, patient, and informative service. Took us around 2 hrs to take care of adding some new lines/getting a new phone due to us having to do some back and forth between stores and translating for the family, but she definitely kept a good attitude about it from start to finish. Again, big thanks for being a trooper on a holiday!!! read more

Very bad experience!! Nobody explain to me how the Automatic payment work, and the charge me 2 days before the due date. Now I have to deal with my bank so I can fix it. read more

Pretty good, although I disagree with the other reviewer. They hawk at you from the moment you walk in. IF I NEED HELP, I'LL LOOK FOR HELP. Also, I hate one of the employees there! She really doesn't know her stuff (Asian girl), and I always have to seek out Aaron or some other guy whose name I forgot, to basically give me real help (I feel like the girl gives you wrong information, unintentionally I hope). read more

Avoid at any price. S H ITTY liar employee. Do NOT come here unless you want to open a plan. For your good. Best, read more

I went in today to get a new plan for me and my family and David helped us out. He gave us the best customer service! He was extremely helpful and patient! read more

Just want to thank the T-Mobile team in Cypress for excellent customer service! Especially Christopher Garcia and David. They made my phone replacement fast and easy. I got my new phone in just one day. I was concerned about properly transferring over everything over to my new phone and Chris patiently helped me out until I was satisfied with the outcome. I especially appreciate the awesome friendliness and chat as we waited and I appreciate the excellent customer service. Thanks guys! read more

David was great in getting my phone all switched up and all the data transferred. Was very professional and appreciate his help. They were very busy when I got there, so I think everyone in the store handled everything well. I did have to wait, but that is just the nature of coming in when a lot of people were present. Overall, looks like a great team! read more

My husband and I just upgraded our phones Chris is amazing to work with! Brian the manger was great as well they both stayed after their store had closed to make sure we were happy with our new phones and that everything had transferred over to our new phones! I would have given the store 5 stars but it seems their selection on accessories is very limited. read more

Hi I went to T-mobile on cypress(Knott-Katella) ,Lorenza Suazo(Lori) helph me she has a great customer service,she was so pacient explaining me about the phone and procedures.. read more

im absolutely surprised of all these bad reviews, we been coming to this location for years and they're always very nice polite and friendly.... but this time a guy named ian (i believe that was his name) made a hugeeee difference he was super friendly, i bought my mom a new phone so he was very patient while i translated everything about the plan to my mom. i was surprised of how fast he was and how he explained everything in detail. im extremely pleased. keep up the great work ian... read more

Looking at these reviews, im completely shocked... i have never had as good of experience with a phone store as i did here. First off the guy who greeted us at the door was super attentive and had someone helping us instantly. Now the guy that helped me, Hiep, was absolutely awesome and cheerful, best customer service you could ask for. He was quick and helpful and very in depth with everything, straight forward with all information. I would recommend asking for Hiep if you plan on visiting this location!! Will definitely be returning for future needs! read more

worse possible location ever!! from management to the reps, this location slaughters the term customer service. the only thing theyll do for you is give you a headache and waste your time whatever you do, drive away! read more

Horrible!! My bill is suppose to be $100 for 2 lines a month "unlimited everything" some how some way it always ends up being $300+ a month I should've stayed with metro fuckin rip off of a company I rather pay all ur "fees" which end up being as much as a contract cancelation so much for "no contract" than keep dealing with this every month! read more

Went in yesterday to see about getting a new phone. I was being helped by Ian and he was great! I would go back and recommended people to T-Mobile just because of his great service. He was also helping another couple after me while I waited for my info to transfer between phones and his customer service skills and compassion were on point! The customer's daughter had passed and he was going to loose her voicemail when transferring phones....he went out of his way to voice record it from one phone to another. He went above and beyond with not only me but that other couple as well. Thank you Ian for your great service! read more

Look for Hiep Do, Asian American guy. Super nice and informative. He helped me and my dad out in the most kind and gentle manner. We will defintely come back here read more

Usually this Tmobile location provides great service. Today, Sunday, July 14th, brilliant Tmobil Corp. Decided to do upgrades. Soooo when we arrived @ 11, we were told, 'theyd open later at 12'. So #1 we waited until 12noon to get in. Then.....we waited until 1pm to b seen. Then.....they cldnt log in onto r account because the system was backed up. Soooo after 15min. We asked, do u think it will b 5 min. Or an hour? No onewas able to tell us. Tmobile Corp. Has compomised thr customers & thr staff, as no one is experiencing even adequate service. We walked out w/ business card & was asked to come in later. Serious bummout. Aggro enough to post my first Yelp bad review. But if u do go in....c Lee, hes helpful & knowledgable when TMobil Parent Corp gives thm the right tools to wrk with. read more

S|o to David . He really helped us out on multiple occasions. Every time we go into T-Mobile he's always there with to greet us . Keep up the great work David & the rest of the T-Mobile staff . read more

Came here from the Long Beach location to grab a loaner phone while waiting for my replacement. Gal who "helped" me: rude, disinterested in delving out quality customer service, and complete lack of personality. T-Mobile is cheap and so is their customer service. read more

Man, this was the fastest I've ever been in and out of a T-Mobile, leaving satisfied. I've had an iPhone 5 since high school and now I'm at the end of college. Nothing too wrong with my phone, just slowing down and barely staying charged. I went in to finally upgrade my phone after years and I told them what I wanted, they got it, paid the down payment, signed the agreement and it was done! The workers were super helpful--while one worker was in the back checking for phones, another employee asked if we had been helped. So nice! Plus, because I had been a part of T-Mobile so long, they reduced the down payment on my phone. Thanks, guys! read more

This is the best T-Mobile Store I have been to. They do get busy, but everybody working at this location is friendly and very helpful.

Do I HAVE to give them a star? In my opinion The entire T-Mobile doesn't know how to do a simple fkn task. I had NO DAMN CHOICE but to go into this dumb ass store to deal with a closed account. Only to receive 0 assistance from over the phone and in the store. Save yourself time and money. T mobile has been a pain in my ass for 5 months bc apparently no matter what forms they have you sign you still don't get your result. The customer will never be right. Seriously AT&T has the best customer service, response time and deals. Don't waste your time and money. Don't believe their schemes and lies. They don't value you as a customer from when you create an account to when you close it out. Don't waste your time, gas or business. You'll sincerely regret it. If not now, at some point down the road. That's their only guarantee. I don't need a response from the store staff - bc it will be bull shit just like their company. don't ask me how to rectify this situation. Don't ask me how to improve your joke of "customer service". My answer will always be to shut down as a corporation. That's all the help you can do for consumers. read more

I've never been let down by these guys! I can come in whenever I have a question and get it answered right away. Everyone is really friendly and funny. Chris sold me my iPhone 5 and he went above and beyond to get me the best deal on my plan. Shout outs to Aaron and David as well, they've both helped me out on multiple occasions and they're awesome. We all know that cell phones can be frustrating and I can always count on getting my questions answered and leaving in a better mood. Keep up the good work guys! read more

Sales and management don't know what they are doing you will waste a lot of time working on plans and phone your want for the best deal and at end you may not even get that. I recommend you go to another T-Mobile store with good reviews who has integrity. read more

The last couple of visits have been a complete pain in the rear... So, I'm stuck in a contract "contract free" world with them. My current phone, Sony Xperia Z was purchased before the JUMP program yet can I put it on the JUMP program so I can exchange it? Oh no! That would make too much sense. I have to buy a new phone entirely. My fiance exchanged his phone no problem, he got the new Flex and LOVES it. Meanwhile, my phone, the Xperia Z isn't doing so well, I went in, picked up the Nokia Lumia 635 and was happy with it. Not happy with the situation as now I have 3 phones on my bill to pay for each month, but happy because it will only cost me $7 a month and is not that big of a deal. I would try and figure a way to sell the Xperia and move on with my life. Now, the problems the Lumia has has nothing to do with T-Mobile. Its a great phone but Microsoft OS doesn't support a grip of apps that I use on a daily bases. My bank app is my #1 app and it isn't supported on Microsoft. I went in to do the exchange after talking to the chat people on T-Mobiles website telling me not to worry, the restocking fee will not apply because its in a grace period... I walk in, get told that is not true and they want to charge me. I leave, get on the phone with customer service, they get it taken care of, go back into the store, pay the restocking fee but customer service took what I put out for the fee and took that amount off my phone bill. I always get further with them. Lets backtrack a bit, I come home and get curious so I do a detailed look at our phone bill and notice a $22 EIP fee for... I have no idea what. I get onto the chat with someone, we talk it over. When we exchanged the phone, the lady that helped us said the previous balance was taken care of and all we have is the new balance for the Flex. That is NOT correct! They covered all by $22 of the old phone and put that on our bill... Excuse me, no, I am not paying for the mistake of T-Mobiles employees. Then I get told this will be a one time courtesy thing... no, so long as your employees make mistakes, you'll be fixing it! So, not entirely directed to this location in particular, but to T-Mobile as a whole I guess. Though this location has not been helping lately. Oh, not to mention, the guy that activated my Lumia didn't do it right. It tried to start up for well over an hour. I finally got tired of it and called CS and they said the numbers were input wrong... what do ya know, as soon as they corrected the issue, the phone finished loading perfectly fine. read more

Something is really wrong with the service here at this location sadly I spoke the wrong language I had a phone shipped here. They didn't want to transfer data they treated me like a second clads citizen Please stay away from this store unless you like abuse read more

I drive and extra 10 mins to avoid the T-Mobile in Westminster near flame broiler never will I ever step a foot there again lol , this T-Mobile is a great help they will always come and ask what I'm in for and tell me my wait time they always help and have great customer service I always leave a happy customer read more

A multi billion dollar company, yet their staff at this store are completely lost. How is it that a customer can help delegate tasks, that the employees (at this store) should be delegating themselves. Unbelievable. read more

We have been coming to this store for 10 years to get all our phone needs. With that being said we will no longer be returning to this store. We went in about 10 mins to their new closing time (I get coming in right before they close sucks, but we have been trying to find time to upgrade our phones and this was our only time. Anyway to us it was a simple upgrade we already had cases and screen protectors so we just needed the phones we had cash in hand for 2 brand new phones and the first associate we talked to (mind you never said hello or anything when we walled in, we walked about halfway into the store before he said anything to us at all) now he was with a customer, and I understand that but common courtesy is to say hi to new customers when they come in. Anyways he asked up wgat we needed said we wanted to upgrade our phones, he told us that he would grab someone else to do that because he was with a customer. We had no problem waiting for someone else. The employee that walked out asked us if we had any questions before they closed, now being 755pm 5 mins before they closed, we said we wanted to upgrade our phones no transfers because we have the smart switch. Now mind you we didn't realize they didn't close at 9pm anymore so we didn't know it was closing time. He said they have rules about closing the tills at a certain time and would not be able to do our upgrades today, I said really how long does it take, he said about 20 mins but the registers have to be closed at 8pm exactly. They can't close after that. Now I have been in customer service for 13 years now and I have never had a job where the register absolutely HAD to be closed by closing time. I'm pretty sure the owners would rather make a pretty easy sale at the end of the night. I could be wrong but I think they would like to make more money. Granted they would have had to stay about 25 to 30 mins past closing but the employee told us only 20 mins. The whole experience was bad and we have never felt so unwelcome in a store, that we were trying to spend a good 1200 at. We decided to go to another store and spend our money there instead. Very disappointed in this store customer service. read more

Visit this great store. Ask for Hepe.he's is the best in customer service. He helped me a lot to start a business phone plan. Come to him.He is wiorth the Lil wait. He helped me others couldnt. He's really acknowledgable with the whole t mobile structure,and really tech savvy. Switch to t-mobile. I did. read more

I HATE tMobile!! My wife gave me an Iphone 6s as a gift. I wanted to look at the Iphone 6s+. We went to the Cypress tmobile store where I decided to get the 6s+. Tmobile charged me a $50 restocking fee to exchane the 6s for the 6s+, even though my 6s was brand new in the box, still in the original shrink wrap and never been opened, and the 6s+ was more expensive. I also bought a screen protector that day, which was lifetime guaranteed. A tmobile employee installed the screen protector. 3 months later it started to peel up, so I went back to the Cypress tmobile store to get a new screen protector. I was told that I have to contact the screen protector manufacturer and take it up with them... Cypress tmobile is quick to TAKE you money, but after that you are on your own. I HATE tmobile. read more

Been a customer for 15 years. Ready to go to BBB in protest. Got a LG G7 ThinQ under their recommendation to replace a memory full Samsung J7, boy was that a mistake. Glitchy to the extreme, auto correction nightmares, freezes up, touch screen doesn't always respond, terrible camera navigation, Internet rarely works and then not very well. Can't text or make phone calls from work or home most of the time. My dilapidated Samsung worked 100% better. I've never felt so ripped off in my life When I go to store here they just try to sell me more stuff NO HELP AT ALL. When my family had gone to replace their phones before me we unfortunately discovered after the 2nd time we were offered accessories that we thought were free. Oh no, being billed 24 months for phone cases and headphones. When you trade in a phone they make it sound like you have credits towards free stuff. Very shady sales tactics going on here and I've had enough. I will write corporate one time to try to save our 15 year relationship. But I really don't trust this company any more. You are making tremendous money every month from me and my family. Why treat us this way!? Shame on you! All you care about is getting our money with no regard to your customers. read more

What i like about this product is that the dustproof and waterproof design, richer tone with HDR, and the increased battery life. I admire how i dont have to worry if i accidentally spill liquids, sink, and drop it on sand, and also it is pleasingly how it has the increased battery life, and it includes an energy saver mode that reduces battery usage and extends its life. read more

Compared to the other T Mobile store we went to, this place is amazing. The store itself is very clean and open, and the staff are all very friendly. My husband and I came here to price shop plans a couple of weeks ago and I guy whose name I can't remember (Asian, black glasses and I think his hair was spiked?) gave us a print out of a couple of plan options. We came back last Sunday to sign up there after having a strange experience with the staff at the T Mobile in the Westminster Center, and the person who helped us (the same guy we first spoke with a couple of weeks ago) took care of everything. He was very patient with us trying to get passwords from our parents so we could keep the same phone numbers. Great customer service and a good experience overall! read more

Good customer service from a guy named Anthony. He helped me set up a phone I received in the mail. Anthony was very patient and helpful considering the store was pretty busy and I'm technologically challenged. read more

Great customer service from Ian! Very friendly and thorough. He knew about all the products and their capabilities.

Soooo...... I love tmobile and i love my phone, but i had an issue tonight with a claim,i was told by customer service to go to the store and they would do it for me. i have never had a problem at this site until tonight. the guy who "helped" me was beyond rude. very condescending. i was there to pay my deductible for my phone and i knew that my new phone would be shipped to me the next day. the guy was treating me like i was stupid because i didnt want to buy a phone in the store. why would i pay double the amount of money just to buy a phone i DONT WANT and then return it,file another claim and pay to restock it? when i told him this he said "well then i dont even know why u showed up" umm cuz thats what i was instructed to do.... THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER SEEN!! cant remember his name but he was Asian with black long hair,slicked back in a ponytail. i understand wanting to make sales goals and extra commission, but that was definitely not the way to go about it. read more

So I called this store in the hopes that they would have the phone I had been looking for and it just so happened that they had ONE left, Tall Chris put it on hold for me until I could come in a little later that day. Once I arrived in the store Chris was very helpful in getting everything worked out on the new phone for me, he even sold me on a new case and screen protector. The only problem was that most of my contacts would not sync over, I worked with Chris for a while on this and we both could not figure out the problem. I had to leave and he told me I could come back the next day and try and move them over then, kinda annoying but whatever. When I came back the following day Chris was not there so the associate David offered to help me get my contacts over. He quickly realized the problem was that my contacts were being stored in an email address that I had been locked out of for some time. He offered to get on the phone with Microsoft to try and unlock my email account. David worked for almost an hour just to get my email unlocked for me and finally he figured it out and not only do I have all my contacts but, I also have access to my lost email account. The customer service that David displayed won me over as a client for life. I know he took time out of his day to help me even though he was not going to get any commission on my problem but he still kept at it until he found a solution. David is as good as it gets and I will be going back to this store to see him anytime I want a new phone or I have a problem. Thank you David! read more

I hate to have to update my review, but my mother went into the same tmobile store and had a horrible experience.. She said the clerk who helped her had a horrible attitude and dismissed her claims, she had an issue with her phone receiving the same text over and over.. Cleark told her to send it back to the insurance company and went back to texting.. He finally decided to help once she threatened to leave tmoible as a whole.. All that was needed was a factory reset... She explained here issue to me and I told her she should have gone to my guy.. And before I could finish my sentence, she said she was help by Franky. This was the same clerk that had given me exemplary service and to find out that he dismissed my mother the way all the other workers at tmobile do really bummed me out.. I debated to update my review or not, and decided to go ahead with it because I'm over tmobiles customer service or lack of read more

I usually dread going into my local T-Mobile shop but I had a delightful experience with a young man yesterday named Chris Huerta. I needed a new phone and he asked me exactly what I used it for and suggested a very simple SAMSUNG ON5. It does EVERYTHING I need and only cost $144! He never tried to up-sale me and I so appreciate that. He has a wonderful, charming personality and we talked about life for awhile (sounds like a song). I will be happy to go in when I need to now, instead of putting it off for weeks! read more

Horrible customer service here. When I went in for an issue about my bill (twice) they didn't provide me with thorough answers and were just throwing numbers at me and it didn't seem like they knew what they were doing. And initially, they kept disregarding my complaint and told me I was wrong just for them to find out I was right about the charges made unnecessarily. That's not how you resolve customer issues. Also, I was mislead about alot of things regarding a promotion I was sold on by one of the workers. This place represents T-mobile and it makes me just want to switch providers. Zero stars if I could read more