TL/DR: Dishonest employees lied to me to get commission and then doubled down on their lies when confronted with truth. Did you know there's a difference between the authorized resellers and the corporate stores? I didn't until the dishonest, lazy, and rude people who work here screwed me over. I went in to switch phones as my Jump plan was coming to an end. The worker lied to me and told me that she was doing it, but didn't. Instead saddling me with a new plan. Then she claimed I would get a discount if I changed my internet from my current T-mobile internet to a new plan. Instead, she added a line to my account and I learned today if I cancel my old line, I don't get the discount she promised me. After talking to customer service and a real, corporate store, I had to go back to this store to try to fix this Jump/lease thing where Luis, the store manager, got aggressive in telling me that the Jump leases are ending (not true) and that his employee who clearly did this wrong just to get herself a commission did not do it wrong. I've never been ripped off like this by a store and I've never seen a manager defend his employees instead of the customer. Avoid this scam place at all costs! The real T-Mobile stores are at Leland and Broadway and Addison and California. Go there instead or you'll spend 3 weeks cleaning up the mess they made for you. Thank Ja for T-Mobile customer service who is helpful and figured out how to fix this without it costing me a ton of money. read more

time to upgrade my galaxy 9 I walk in and Ezekiel took care of me I got the Samsung 20 he said I have 2 weeks to see if I want this phone or I can return and get other kind if I want I'm happy whit this one great customer service read more

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I popped in about two weeks ago to help my mom get a new phone. We were helped by William V. and someone who asked me to call them "M". The service was absolutely wonderful. They were both extremely friendly, patient, and helpful. It was honestly one of the best customer service experiences I've ever had. read more

Avoid this store! The employees are dishonest and straight up lied to me in order to get me to purchase a new phone! I'm a former Sprint customer, and approximately three weeks ago, my phone stopped working. Naturally, I went to the T-Mobile store closest to me - the store at 1973 W. Lawrence Avenue - in order to resolve my phone problems. I explained the issues I was experiencing and that I was a former Sprint customer. The two T-Mobile employees working (males in their 20s or 30s) explained that because of the Sprint/T-Mobile merger, I needed a new SIM card. They asked me which phone I had; I informed them of my phone brand and model. They then told me that my phone wasn't compatible with the current T-Mobile SIM cards, and I would need to purchase a new phone. They asked me if I wanted to look around for a new phone to purchase. I hadn't done any phone research, so I declined their offer and left the store. I was also obviously upset and not in the mood to purchase a new phone. Because I was skeptical of what the two employees at 1973 W. Lawrence Avenue had told me about purchasing a new phone, I decided to go online and chat with a T-Mobile representative. I explained the phone issues I was having; the online representative told me that I needed a T-Mobile SIM card. I asked the online representative directly if my phone would work with a T-Mobile SIM card; the online representative confirmed that it would. The online representative offered to send me a free SIM card through the mail in order to resolve my phone issues. Although the T-Mobile online representative was great and mailed me a new SIM card, I didn't want to wait multiple days to have a working phone. I decided to go to another T-Mobile store - the one at 1958 W. Irving Park Road - to try and resolve my phone issues. I explained to the employee at the Irving Park store my phone issues and that I was a former Sprint customer. I didn't tell the Irving Park employee about my interaction with the employees at the Lawrence store. The employee at the Irving Park store informed me that they just needed to switch my SIM card and my phone would work just like before. The employee at the Irving Park store told me that my phone would absolutely work with a T-Mobile SIM card. The Irving Park employee went and got the SIM card and put it in my phone. Sure enough, 15 minutes later my phone is working just like before. I thank the employee for helping me and went on my way. So to summarize, the employees at the T-Mobile store located at 1973 W. Lawrence Avenue are dishonest and shady. If they lied to me, chances are they've lied to plenty of other people too. Avoid this store! Going there could result in you unnecessarily spending ~ $1,000 on a new phone. read more

I had a really bad experience at this T-mobile store! Luis is a terrible manager and treats his customers rudely. He will lie and manipulate you to get you out of the store so he doesn't have to deal with you. Do not fall for his tricks. The man is like a villain out of a Franza Kafka novel. How he weaseled his way into a managerial position is one of those perplexing wonders of the world, like Stonehenge or the Egyptian Pyramids. To make matters worse, the employees here laid back to the point that they look sloppy. They seem trained only to perform the simplest of tasks that their ringleaders deem necessary of them. Do not expect any creative or original thoughts, if your cellular issues fall outside the parameters of the job. They are here to show up, perform the simplest of tasks, and go home. I would go so far to say that this is the worst T-Mobile store on the north side. The customer service is poorer than that of an Chicago DHS office. They are unprofessional and rude, and even a little bit evil, based purely on my own personal experience. read more

finally got my iphone 7 great coustomer service and friendly staff for cases and screen protector go to 5 below $ bring patience if you have any cuestions about phone and plans sometimes need wait more then 20 minutes read more

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I had a bad experience with this branch ever . Never want to go back again. The worst service I had for T-Mobile. Not helpful staff at all especially Mr.Jared hopefully he improve his service to others. Not appropriate at all. read more

Don't go to authorized dealers. I hate to say that as I am affiliated with the company on a corporate level. Auth dealers have their own rules and this store was just unprofessional. It's just as simple as that. I understand people have days (especially in retail) when you just "over it" but leave it at home. I'm sure they are great people (maybe) but the service the day I went in was garbage. read more

T-Mobile - Don't come here. - Mobile Phones Near Me - Chicago, Illinois

Tmobile messed up the rebate on my Galaxy S3 phone, they sent me a rebate card for 150$ instead of the 200$ I was quoted. I spent 30-40 min on the phone with representatives and supervisors basically telling me I was shit out of luck and they could do nothing for me. So...I went to the location where I bought the phone, I spoke with Carlos who sold me the phone, he apologized for my experience and credited my tmobile bill for 50$ Thank you Carlos for being a stand up guy and a professional. Your supervisors, your supervisors supervisors, and their superiors are fortunate to have you working for them, and could learn a lot from your customer service. read more

I arrived at the store because I wanted to buy some phones, being 6:00 in the evening, and the man who was there working, He don't want to open us because it was "closed" the store is supposed to close at 7:00 pm .. without Any explanation, he didn't let me get in!! read more

The worst customer service !!!!!! The worst T mobile branch I have ever been. Do not go, save your time and your nerves.!!!!!

I wanted to switch to a mobile company with good customer service and a better donation record than AT&T, so I switched to T-Mobile. Mo and Mike helped me get everything switched over and let me know if I fixed my cracked screen two doors down for $60 I could get a free iPhone 11. Best phone experience ever! read more

The service reps here treated me like I was either a liar or an idiot. I went in because I had just purchased a sim card, then found out it was $15 cheaper on t-mobile's website. I thought I'd try to see if they would give me a refund (I wasn't expecting one, but it doesn't hurt to ask). First the rep told me the website that I showed her wasn't T-mobile (it was). Then she told me the sale must be for activation (T-mobile doesn't charge for activation, as far as I know. And the website clearly said "For nano-SIM"). Then once they realized what I was asking for, they basically told me to leave. These are the rudest and most condescending customer service representatives I've ever dealt with. This low rating wasn't because they didn't refund me. I walked in not expecting much. The low rating is for their rudeness. (Also, on the day I bought my sim card, the supervisor was telling her employee "you are so lucky I'm your manager. I am so chill." Chill people don't have to tell others how chill they are) Happily, I called T-mobile's customer service number and they gave me a credit for the difference to my account. I'm pleased with that portion of my transaction. **Update: Someone from the store messaged me in my yelp account with "No one likes a snitch" read more

Please avoid T-Mobile at all costs! This has been the absolute worst experience with a service provider!!!! 1. They claimed that their service is better, but I had no reception in places where I always had reception when I was with Verizon. Then I go to the store and they tell me it's because my phone (iphone 6s) which I got at Verizon a year ago was made for Verizon so i won't get good reception unless I buy a phone there. They said I can call tech support to see if they can help.... but they couldn't. 2. They sold my husband an iphone 7+ telling him that the camera quality is better and it has better features than the iphone 7. Went to Verizon to find out that the only difference is the size..... and the price. Scammers and uneducated staff. 3 When my husband bought the iphone 7+, he found out that this was a pre-used phone with someone else's email account attached to it when he got home. Paying for a new phone when it's been previously used? This place is beyond ridiculous. 4. There is no manager at this location. They said that they've been robbed 3 times this month so one of the employees is acting as manager, even though that is not her title and she can not do anything to help. We went back to Verizon 3 days after signing with T-Mobile. I didn't go through all of the issues we went through with them because my head is still spinning with frustration and I cant think straight. When we went back to the Verizon store to re-set up our account, every other person in the store was in the same situation as us (screwed by T-mobile). We switched hoping to save some money, and now we are left having spent so much more because of all of this. T-mobile is a scam. Please do not use their service. read more

Every time I come here, they solve a problem. They're friendly, helpful, amazing. Why do I go to any other store ? I've learned my lesson. Problem solved in 2 minutes. read more

Not a place you want to go to. Counting the time I was under my father's account I have been a customer for 10+ years. On March 11th, I decided to add one of my sisters to my account including a new line. Of course as always, they try to talk you into buying all this stuff that you probably don't even need. Ultimately my sister got the screen protector and case. Well while one of the girls there kept talking to us, the guy that was ringing us up added a car adapter and extra cord without ever letting us know and when he told us the total he said that the "total for the taxes and sim setup kit" was the amount being charged. At that point he had ALREADY bagged the two extra items we didn't ask for. We were out all day so we didn't realize what he had done until we got home past 10pm that night. The following day my sister and I both went to return the items and were given attitude by the two people at the store like WE had done something wrong but completed the return anyway. Fast forward to today when I take a look into my bill and realize that same store employee added insurance to lines on my account without my permission (considering I'm the primary and only user authorized to do this). I call 611 to get this taken care of since I really wasn't going to waste time on that idiot again. BEWARE and ask for a FULL detailed breakdown of what you are being charged before you pay and if another associate attempts to talk to you on the side do yourself a favor and tell them to wait until you are DONE because that seems to be their method of trying to do this with customers without them realizing it. read more

Mayra here is absolutely awesome. Best customer service I've ever had at a store and she was so kind, friendly and helpful

The 2 stars are for the image that this store presents to the public. It is prominently on corner of Damen and Lawrence with huge windows. Inside, the women employees are lounging on top of the counter, with food and drink, on the phone. Please provide them with chairs. This makes the business look sloppy and employees incredibly unprofessional. Apparently the store has been robbed and this makes it look like an easy mark. read more

I've been hitting up this store for a few years since it's practically right around the block from my apartment. They are always very nice and knowledgeable. I've even stopped by a few times just to have them replace the screen cover on my phone (every time I try to put a new one on it gets all bumpy-lumpy) and even though they're not making a sale, they're still very friendly. You guys are great! read more

A very pleasurable experience! I went in looking to upgrade my samsung s4 to the new s5 and was greeted quickly. Carlos helped me covered my needs, gave me a great deal on some new accessories and also mentioned an iPad promotion that I qualify for, just for being a t-mobile customer......wow :) I didn't feel pressured at all, unlike some stores I've been in. I definitely felt taken care of at this location in Ravenswood. read more

Today I when down there try to return the phone and the agent did not Service me not so well like I am not Customer at all.

Wow! The customer service here is amazing. I will happily drive, deal with traffic, and pay for parking to go to this store. Christina is amazing and walked me through my transition from my Samsung S4 to a new iPhone. read more

6 months ago there was such crappy customer service in there! Went in there again last week it was slightly better but not much, it was also crazy busy on a weekday around 1. read more

Horrible. Incredibly rude, dismissive and seemingly uninterested in doing business, would not even let me finish my question before they sent me on my way. Christina has no business running a lemonade stand let alone a retail outlet. read more

The assistant manager was a complete b*tch and straight up lied about their phone policy. She was less than helpful and wouldn't even answer a phone call from the customer service rep. She should be fired. I was close to canceling my plan all together because of her attitude and lying. What a joke. read more

Just walked in this evening to update my phone plan. Orderly customer management, friendly service and really great / thorough communication. Aileen couldn't have done a better job. She was fantastic at handling our requests and even offered to make a note to handle something in a few days without us having to return. Thanks Aileen!! read more

We walked in ready to purchase the Galaxy S4 but had some questions regarding the $100 down/ based on credit. Marie right away greeted us and explained every question we had. She went over all the plans, the charges, what our bill would look like the first month, the second month, etc. Waived the activation fee on both phones and told us if we saw those fees on the bill to just bring it in and she'd take care of it. But what I was most impressed with and truly felt taken care of was the fact that she told us that if we ever had any problems or concerns or errors on our phone bills to just bring the bill to her and she will deal with customer service and get the problem fixed for us without us having to be on the phone with customer service. How awesome is that? A business that knows how to take care of their customers = Priceless! read more

I stopped in to ask some.questions because the store in my neighborhood is sometimes less than helpful. Frank was great. He answered the questions that I had, and helped me upgrade my phone and my plan. The store got busy just after I walked in, and people did have quite a wait, but both guys working were pleasant, efficient, and greeted each customer and kept track of who was next. Even though I live a block from another T Mobile, I will come down here for my phone issues/questions. read more

Just returned from a very pleasant shopping experience. Karen, the store manager, runs a great store. Joel, salesman, was quick to help in a friendly manner. He found the best price and followed through with a fast set-up. I couldn't be more pleased. A happy store with great staff & service. read more

This used to be my "go-to" Tmobile store for almost 5 years. In the last year, there has been a complete turnover in staff and the service has gone down hill. When Rafael, Oscar(my favorite), and their team were here, they always went the extra mile, I was confident I could get anything fixed no matter the problem or they would guide me on what the next steps were if they couldn't do it. In fact, this store was always crowded so I'm sure I not alone in my assessment. This new group, frankly speaking, seem underwhelmed with helping you when you walk in the door, they are dismissive and not to friendly and unfortunately, not very knowledgeable either. It's no surprise that when I go in now, it's usually pretty empty. Disappointing as this was my closest location. If you are going through the same experience, try the Tmobile in Lincoln Park or off Irving and Damen, service is friendly and they know what they are talking about. read more

Chrstine, the new manager for the store is high with power. She refused to let me pay my bill all because I wasn't "authorized". My husband has never paid for the phone bill since we opened it up. I have ALWAYS handled the bills and I have been paying for YEARS. I have never been treated so disrespectfully. She ridiculed me in front of one of her workers. She kept repeating "I have the power to refuse payment if I want to" and as a result, I had to make a call my husband who was working at the time,he had to drive all the way down here in order to "authorize me". I was on the line with corporate and she didn't care if I was talking with her superiors. She has no customer service skills. She needs to be removed immediately. I was expecting a smooth transaction which normally happens every month. Boy was I surprised.... NEVER AGAIN! AVOID.. Go to a different store... Especially if you got things to do.. read more

try returning an item (hot spot) I spent 6hrs. with customer service to no avail so now I'm stuck with it.