Amazing Customer Service! This was my best experience ever at a Verizon store. The salesperson…read morewas extremely helpful and even though I had to wait 30-45 min., what do they expect by putting one person in a store? Well the fact is that this person was able to get through a Mother buying her daughter her first phone, then he dealt with a couple that he was trying to save money for but they said they absolutely "needed" the iPhone 16 Pro when they both had iPhone 15 pros. I love the fact that he said to them "you will be paying for your old phones while paying for your new phones" and he didn't seem at all like he was thinking what I was - which was "why? and what world are you in that you need the latest iPhone at all times"- but alas I am a curmudgeon when it comes to waste somewhat so that is my problem and the way he treated everyone was excellent! He didn't make them feel stupid for wanting the latest tech and he wasn't pushy - as a matter of fact the only thing he mentioned was that he just wanted to make sure they were aware that they would be raising their bill by X amount a month. Then it was my turn and he apologized profusely for having me wait - which I had expected - any time you go into a cell phone store I expect at least a 30 - 60 min wait time (unless it is a genius bar appointment - at which time you will wait over 11/2 hours (at least the one in old orchard)- and this is when I had an appointment lol. So yes go to this Verizon above all if you want to get a good deal and a sales associate who will get you it - you have found the right place.

Thank you Jamie! When apple was not helpful, Jamie was. She was so patient and helpful. Next time…read moreI'm getting a new phone, I'm going to verizon directly.

DO NOT USE THIS STORE!!…read more WILLIAM - is a scam artist. I went in today to get pricing on a new phone and that's all I wanted. However; we were very clear that we weren't going to purchase it. William was friendly in the store so we left without thinking about it. 10 minutes after we left, my wife and I both received alerts that cloud storage for $10/per month were added to both of our account without our consent. This is completely UNACCEPTABLE and should not be legal. I had to immediately call Verizon to get this removed.

Avoid at all costs. Be prepared to get scammed at this store. Not an actual Verizon outpost. Run by…read morea shady third party. We walked in for a very simple upgrade and the associate straight up lied to us about what we were paying for and what our bill would look like. Rushed us to sign everything and encouraged us to leave the store ASAP. Fortunately Verizon support fixed the issues but it's WILD what these guys tried to do to. Go anywhere else!

I have reported Mirza M. the store manager to corporate. If I could give 0 stars, I would. Family…read morehas lived in the neighborhood for years & we have been long term T-mobile users & have always came here due to the convenience, but we never needed a manager assistance till now. I had my brand new IPhone 17 Pro max stolen, in which I went to the store to purchase same exact phone & while there, there was the assistant manager there & I did explain to her what happened, in which she had remorse. I did tell her I do have hope local authorities will find it. They did! I came back to the store numerous times in attempts to return it. Corporate notified me I can return it because situation is unique & while I went, Mirza exact words is that cooperate doesn't know what happens in Retail stores. She gave no attempts to help & Corporate said it is unheard of. Now I have a brand new Iphone 17 pro max with no use. Unprofessional location!

Very slow service and a clear lack of employees at this T-Mobile location. I came in just to make a…read morequick payment, which should normally take a few minutes, but it ended up taking close to an hour before I was helped. There seemed to be very little staff available, which made the wait much longer than it should have been. During the visit, one employee came across as rude and had an attitude while assisting customers. Customer service felt dismissive rather than welcoming. Waiting that long for such a basic transaction was frustrating, especially when the interaction itself only took a moment once it finally happened. A store like this should have enough staff available to handle simple things like payments without long delays. Better staffing and a more professional approach to customers would really improve the experience for people who come in just trying to take care of something quick.

Came here today-the gentleman was very helpful. I only came here because of the good reviews I…read moreread-he deserves them!! I'll be back here if ever in need of assistance again!!!! Check this place out!!

I asked their price to wipe my cell phone and laptop - a factory reset. I have seen the steps…read moreonline, and it is not complicated. But I am not a tech person so I wanted to make sure it was done correctly. I called the shop and they quoted, get this: $65 for phone and $175 for laptop (then he said oh, it's $125 for laptop). DO NOT USE THESE TYPES OF GREEDY SMALL BUSINESSES. That is outrageous.

This Apple Store had a nice layout. It was quite spacious. Staff there offered me seating. It…read morelooked like they had a lot of staff. I appreciated that it was near the Red Line CTA. I thought they had a great location. It looked like they had a lot of great Apple products too.

They screwed up with my phone repair two days in a row, causing me to not only miss work meetings…read morebut a doctor's appt., for which I'll now have to pay. Then, just hours ago, the store manager interceded in my transaction and went roid rage on me, actually asking me if I "wanted to take it outside." I said, calmly, "Don't you want to know what happened?" "No, get out of my store or I'll have the police do it." It was unreal. I think the manager's name is David Willis? He escalated a frustrating situation in which I received no apology for two days of screw-ups, and I wasn't even able to buy the new laptop I was there for either. It was incredibly bizarre. Day One: 3:15 Genius Bar appt. Got there early, checked in. Didn't get called until 5:15. "Well, did you check in?" Yes! "With who?" You! We chatted like three times! Today, bring phone back first thing in a.m. as planned with Genius Bar. First in line. Get checked in, then meet with laptop sales guy. One left, he'll reserve it for three hours though phone should be done in one. Debit card rejected. Fraud alert, we properly guessed, but since they have my phone in repair, I can't respond. So I have to wait to make purchase until after repair. Phone helper checked in with me twice. Looked good. Should be done soon. Now it's 12:45 (started at 10) and check in with phone person, what's going on, I've missed my doc appt. etc. etc. "You haven't gotten your phone yet?" Um, no. "Let me get my friend to see what's going on." Friend comes out with my phone. Sticker says it was done at 10:47 a.m. I'm a little peeved, friend/worker snarks at me, "You got your phone, what's the problem?" I've been here since 10, I've now missed a work meeting and doctor appointment. I was told the phone would be done a long time ago. Suddenly, an enraged man bursts on the scence and starts screaming at me. He's the store manager. And that's when he asked me if I wanted to step outside. His exact words. I was flabbergasted. Um, no, but my laptop reservation is ending in minutes. It's the only one of that model in stock I want to go buy it. No, get out or I'll have the police throw you out. On way out I say to original phone helper, they're saying it's my fault somehow. She just says, "He's my manager." I guess I'll order it online. Filed complaint with Apple. (Also, turns out by the little sticker I see that IT WAS DONE AND READY TO GO AT 10:47 A.M., even as I was being told, "another 20 minutes," and "pretty soon" much after that.) I think manager's name was David Willis.

Went to Galería Musical today to get my phone repair. I…read morebought my phone there about a year ago and I've had zero problems. Some kids asked me to borrow the phone on Thanksgiving and it got a virus after. As usual the place was really busy, but the owner Paul made sure that I was taken care of right away. He always makes you feel welcome even when he's super busy. One of his employees took care of me and took care of me right away at a great price as well. I will definitely go there next year for on your phone. I love their customer service and knowledge.

My daughters had completely broke and partly shattered the screen of their new iPad; so I brought…read moreit here hoping to have the screen replaced. Paul was super kind and helpful. He had it repaired for me in under a week. I went in to pick it up, and it looked BRAND NEW, beautiful! I'm one happy customer, and I will definitely be coming back here for any and all issues that they can help me with, because they are trustworthy and great.

Excellent service! I brought my broken old phone for a repair and the guy fixed everything. I…read moreneeded a screen replaced, volume bottoms replaced, battery replaced, antenna fixed, and back cover replaced. Even though my phone is not very common, he was able to fix everything very quickly and very reasonably. I know I need a new phone but was glad to give mine after year or so of life. Highly recommend this phone repair shot or if you need phone accessories too.

Fast. Accurate. I did not need to wait. Patiently explained and answered and questions.read more

This is a great local repair shop, I just love the way they do business. They seem to put their…read morefocus on long-term customer retention by providing amazing value to make you come back. I cracked the glass on my MacBook Pro and KC was able to fix it up right away. It was a pleasure doing business with these friendly and caring folks!

He doesn't stand by his repairs. If it's not fixed properly, you are on your own. Advantage is that…read moreit's nearby and not exorbitant, but the money you sink into unreliable and short-term repairs is better spent on a new phone.