DO NOT USE THIS STORE!! WILLIAM - is a scam artist. I went in today to get pricing on a new phone and that's all I wanted. However; we were very clear that we weren't going to purchase it. William was friendly in the store so we left without thinking about it. 10 minutes after we left, my wife and I both received alerts that cloud storage for $10/per month were added to both of our account without our consent. This is completely UNACCEPTABLE and should not be legal. I had to immediately call Verizon to get this removed. read more

Verizon - Mobile Phones Near Me - Chicago, Illinois

Avoid at all costs. Be prepared to get scammed at this store. Not an actual Verizon outpost. Run by a shady third party. We walked in for a very simple upgrade and the associate straight up lied to us about what we were paying for and what our bill would look like. Rushed us to sign everything and encouraged us to leave the store ASAP. Fortunately Verizon support fixed the issues but it's WILD what these guys tried to do to. Go anywhere else! read more

Robert helped me out with a trade in/upgrade. I brought in my husband's phone (who passed) and Robert took lots of time helping me recover photos that mean a lot to me. I even went back for some extra help and Robert gave me more help, thereby making me a satisfied customer! Love my new iPhone 16 and new iPad! read more

Do not go to this store! It's a 3rd party Verizon store, not a corporate store. They screwed up my trade in, didn't offer to help, and sent me down to the store near Milwaukee/Division/Ashland. They said they deal with multiple issues from this store every week. read more

Do not use this store. Not an actual Verizon store and they up charge you on purchases. The sales person was not up front about it when we went to purchase a device and discovered an extra $200 charge we thought was for the device and in turn was their 'business charge'. read more

Don't use this store. Employees at this store are rude and condescending. I had intended to switch my device to Verizon, along with getting an Apple Watch and phone. When people treat me as if I'm stupid - as they did - it just means I'll go somewhere else. If possible, I'd give them a minus star. read more

Do not visit this store. It's not actually a Verizon store, so they can lie to your face and don't have to deal with the repercussions. One store associate Michael led me to believe that because I was due for an upgrade, I got a free electronics package (wireless charger, headphones, etc.). These are things I didn't need, but hey, if they're free -- why not? He then led me to believe that my payment in-store was going toward the cost of my new phone, and that the rest of the cost would be billed monthly from Verizon. (The "receipt" I got itemized nothing -- pretty sure that's illegal?) After reviewing the bill, I realized he had in fact sold me the package of electronics I didn't need for ~$200, and I was still on the hook for the full cost of the phone. When I went back, he was nowhere to be found. The guys at the store did give me some of my money back but still managed to sneak in a bullshit "SIM card fee" just for good measure. I'm convinced that this entire team is trained to lie to your face as they swindle as much money from you as they can. Again, this is NOT a Verizon store. Just some corrupt snakes in the grass. Stay away. read more

I give this store a 5 star! No rude employees & fast service... Jorge Orellana helped me a lot thank you so much. I love my new iPhone 14!

I don't usually write Yelp reviews but unfortunately I had a very negative experience with this Verizon store. I recently bought a Google Pixel 3 from here just 11 days ago, only to have it completely shut off, fail to restart and fail to charge. Unfortunately, when I purchased this phone I did not see the store representative take off the seal of the box, and I worry I may have purposely been sold a defective phone. After a 2.5 hour wild goose chase of being told I couldn't return this phone to any Verizon store in the loop (those are corporate, this one is not) and then finding out the receipt with the purchase date was NOT needed, but the original box for the phone was needed, I am very frustrated. In response to seeing me upset Dragon told me "It's just a phone." I understand a phone is a mass produced electronic, but I had just bought this phone 11 days ago. I had higher expectations for this phone than to have it completely break within the first two weeks, and I don't think that's unfair of me. However, I understand flukes can happen, and maybe I just randomly received a dud phone. But it's not "just a phone". I am a young woman living in a big city. I don't have a landline, I don't have a car, so my phone is crucial to my safety, transportation, and communication. My phone is my alarm clock, my calendar, my car (with Uber and Lyft). If my phone had randomly failed when I was far from home, I may have ended up stranded. It's upsetting to have a new phone fail immediately, but it was worse to not be taken seriously after leaving work to deal with this situation, that ended up taking multiple hours, and is really important to someone like me. Maybe we are too reliant on our phones in this day in age, but I would argue that the phones are purposely designed that way. Maybe someone like me really does require a second phone if this is in an average occurrence for any type of phone in 2019. In any case, I will not ever go to this store again. read more

Absolutely avoid this store if possible. I unfortunately had a very negative experience at this store. I got added to my partner's family plan, and as a promotion, since I was a new Verizon customer there were some phone discounts. We saw the discounts online for a free phone - several generations old, but I'm not picky, and was happy for the deal. We showed the representative the deal, and she assured us that we would get the deal ordering the phone through the store. The phone was promptly shipped to the store (that part was good!) and I picked it up. Sadly the deal did not register on the billing account, and we were being charged for the phone (only $5 a month, but over the course of the payment plan that's about $100 for an old phone I expected to pay $0 for). I went back to the Verizon store. Another employee helped me and called Verizon higher-ups, and was told no, since the phone was shipped to the store instead of being purchased directly online, it was not eligible for the discount. He said there was nothing he could do even though it was their employee who had told me the incorrect information. The only redeeming part is that the second employee was very patient and was trying to get the higher-ups to do something. In the end all they offered was a change in plan that due to a promotion may decrease the monthly cost. I will also point out that both times I was in the store, there were other customers complaining to other people working there. Probably a bad sign. If you can, avoid this store altogether and just do your business online if you have Verizon. read more

Had a great experience here with Cam and James. Thank you!

Worst Verizon store I've ever been to. Adriana had horrible customer service. Verizon tells you they give you free SIM cards when they are faulty, and then, this Verizon makes you pay for them. The manager, Dragon, and his employee Adriana were rude, unhelpful, and wasted ever more of my time. read more

I have 2 cell numbers & 1 landline. Mind you I have no contract with them and currently own the phones. My husband went in there to see about getting on my plan and leaving Sprint. Well thanks to the very Rude Male Representative he encountered, I'll be leaving Verizon and going with Sprint. Basically, the Rep was very confrontational and unprofessional and stated " Stay with Sprint we sell a lot of phones Here" BYE BYE Verizon read more

Short Story: The sales reps here lied and bamboozled me into signing up for a new account. By the time I realized I shouldn't be with Verizon (the Comcast/SBC of the East Coast), my grace periods had expired, and this store decided not to do anything for me. I had to contact their executive offices to rectify what should've been a simple transaction. Also, their prices are all higher than online. My phone was 500% more expensive in store than online, so do yourself a favor: avoid scheming commission-based sales reps, lying and distracted "customer service", and buy your phone online. If you do decide to go with them, and start showing symptoms of great distress as a result of their incompetence, do yourself a favor and use this number: Executive Customer Service- 845-365-7700 Long Story: Initially, this seemed like a great place. They were having a BBQ, I got this awesome waterproof Subaru-esque phone, and I wasn't with ATT anymore. The sales rep told me that I could return the phone for free since it was new and I didn't know anything about it (reviews, word of mouth, etc). I had to return it because it was impossible to hear anyone. A few days later, the next sales rep (who clearly had better things to do with her time) said that I could return the phone but she would have to charge me because I was getting a different phone and it was a technically an "upgrade", but I could have it adjusted online or over the phone. "Okay, I'll do that", I thought. The phone I picked was only $20 online but $120 in the store. She said in an exasperated tone that I could, again, call or speak to someone online for a price adjustment but she couldn't give me an online price (ironically, I had picked the phone because a friend of mine bought the exact same one in-store for an online price). Whatever, an adjustment equalizes it right? 1 month later after dealing with their underpaid, overworked, and unconcerned CSRs by phone, online, and over the phone, with all of them giving me different information, I decided to go in the store to return the phone and buy the phone through their site so I didn't pay 500% more for a phone without any features - it was either that or tee-pee their store. I'm out of warranty this, grace-period that, and the sales rep finally speaks to a manager after I explain that I really want to be done with Verizon after all this but clearly I'm stuck and I hate their company. I return the phone, and she refuses to adjust the "upgrade eligibility" so I can order a phone and have it shipped to me. The only thing I was consistently told was that the store could adjust my account so that I could order the phone the same night so I wouldn't forgo a phone for too long. 5 days later, I still can't order a phone online and I don't want to deal with the store at all because they had been lying to me from the start and clearly don't care if I'm happy. After some Google sleuthing, I called up Verizon's CEO, Ivan Seidenberg. Amazingly, he picked up and gave me the number to their "executive customer service". They resolved my problem in 12 minutes by changing my account in their website. Beautiful. I hate this store. Do yourself a favor and buy from http://www.verizonwireless.com The vast majority of their phones are shipped within a day and are anywhere from half to 1/5 the cost in-store. Don't go through this bullshit like I did. If you ever have a problem, call: 845-365-7700 read more

Bottom line. Verizon sucks. This store also sucks, but Verizon is the ring leader. Go with another company. If you must use Verizon, take a video of everything they tell you. At least then you can get an attorney. Seriously, Don't believe a word these clowns have to say. They represent Verizon, yet they have no idea about the product and services they are selling. The result is that they will tell you one thing, and you will not realize they are giving you misinformation until you get your Verizon Bill much later. And here is the kicker. Verizon will do absolutely nothing to help you out. They will tell you how much they value you as a customer, but they will not do anything at all beyond spouting this nonsense out of their mouths. Because.....unfortunately you signed the contract. ...Unfortunately these employees are so slow that after enduring several hours being held hostage in their store, just for trying to upgrade your phone, it is likely you will be worn down and not read the fine print as closely as you should. Trusting what these undertrained employees have to say. Beware baby. Stay away. These Verizon monsters are not your friend. read more

These are the nicest people to your face. Unfortunately the paperwork they put into the system is just a recipe for drama and headaches. Long story short, they messed up my billing. Was overcharged. Numerous calls to customer service were pleasant, but the results were more of the same incompetence from the start. Fast forward to now getting harassing calls from collections for bills I was told to disregard. My account is paid in full, yet the Verizon Gods seem to want to kick me in the throat. Why? ========= updated my rating another star. After more time on the phone with the nicest people, they appear to be trying to fix all of the issues with disappearing promotional credits, unsent bills on closed accounts which were never moved to my primary account as promised, more alerts of promised credits which do not appear on current bills. I don't know who to blame. The people really are nice when you talk to them. But the paperwork from the machines keep making them look bad. This reminds me of the time I dated a person with multiple personalities. It was exciting and fun, but scary and unsatisfying leading me to unwanted scars and late night comfort runs to taco bell. ========== Adding another star back as time has passed and after more phone calls and more letters about changes to my account... Long story short the numbers finally match what was originally promised. Credits owed which were originally promised have arrived. The twitter support people are not much help as they are good with the initial response to ask how they can help, but then silence and a sorry we couldn't be of more help. But luckily my phone gets decent reception to make a call to the friendliest support call center where they came through with the proper amount of compassion, humor and understanding to settle my OCD self. read more

These guys (namely Jerzy (mgr) and Grant) helped me out of two disasters in 11 days. First the screen goes out on my Gs4, They stayed (Grant, my hero) 30 minutes after store closing on a SUNDAY to help me replace my phone to a Gs6. Sorry Samsung Gs6, but the phone did a random factory reset 5 days after I got it. 4 hours of setting it up perfectly.....gone. So I came back to Jerzy and Grant. I was so depressed/angry/disappointed. They understood how I had been burned and was not going back to Samsung, and since it had only been a few days, I then walked out with an iPhone 6. The first iPhone I've had since the 4. Love it, never going back to Android again! Thanks for being the good guys Grant and Jerzy! read more

Slow, slow, slow, slow, slow, painfully slow, slow, slow, slow, slow. ....Nice employees. BUT....Just found out that the nice employees also mis quoted me on a service rate. Verizon is refusing to honor the rate I was quoted by the employees at the store because perhaps I am lying. What a headache. Just spent two hrs on the phone with these clowns. My advice: when you go into this store or any Verizon store and they quote you for equipment or service....video tape them saying it. Don't hide the fact that you are taping them. But be very specific in asking them questions about prices. This is your only recourse if they are giving you misinformation. Otherwise Verizon will accuse you of lying and will not honor what their employees are quoting you. Yes, I know, bait and switch. And just understand going in that Verizon does not care about you or value your business. They say they do, emphatically, but behind their words is emptiness and they will not do anything to actually help you beyond apologies. Too bad really. Actions speak louder than words and unfortunately companies that behave in this condescending way towards their customers must think we are all stupid and that we will not notice that their behavior is sub par. Look Verizon, if you make a mistake, if your undertrained employees make a mistake, there is really only one way to properly handle it. Man Up. Stand behind your employees. Do not blame customers for things that are not their fault, simply to weasel out of doing the right thing. Man Up and take care of the situation. If an employee quotes a customer, for the incorrect price on a phone or a service, then honor it. We are living in a world where everyone is trying to take advantage of one another. Companies trying to take advantage of customers. It's disgusting. So, I would urge you to do the right thing. Don't behave like the insurance companies and be ethical and stand up. Man up. It is not good enough to just talk the talk. It's just not. Since Verizon will undoubtedly ignore the advice above, I would generally recommend looking elsewhere for service. So disappointing. Really. Again, if you must use Verizon....video tape them. read more

As far as Verizon service at stores goes, this is the best I've experienced. I've been to several locations in the suburbs and the Loop and I've found the customer service reps and technicians at this location to be the most friendly and knowledgeable when it comes to Verizon phones and service. I had to replace my phone after I was mugged in December and they helped me right away when I came into the store. They arranged the "Lost and Stolen Replacement" for me, which was convenient and less expensive than a new, full price phone (at the time I did not have insurance) and they helped me add the insurance to my account. They were very understanding and didn't try to push expensive, fancy phones on me while I was looking for a new one. I was in and out of the store in about 30 minutes and the service was as friendly as it could be. I took my primary Verizon business here after having several bad experiences with the technician at the store at 209 S. State St. I am glad I made the change and I would come back here for any and all of my service needs. read more

Well, it goes like this. I was at Kincades this past Saturday watching the KU vs. unlv game. I had received several text messages that night from my rock chalk buddies throughout the game. The game was over we had won. Than I had noticed that my phone had a stroke. The left side of my keypad would not work, which meant I could not complete any messages. Time to get a replacement. The next day just so happened to be Easter Sunday ,so of course I don't blame verizon for not being open. I had to wait until Monday. I went in and was walking around looking for help and all of the sudden a woman comes out of this room and actually startled me a bit. She got me right up to the customer service desk and moved me through the process quite rapidly, which was good because I was on a semi tight schedule. The other ladies at the service desk were friendly as well. After I was finished transferring most of my pictures to my other phone I headed towards the door and the other employees who weren't involved with me at all bid me farewell and to have a good day. read more

Ok, so I'm essentially one of those people who feels crippled in some manner when his phone is out of commission. Well, that's what happened to me Friday night (St.Patty's Day weekend mind you). Apparently my charger port decided to call it quits and I was unable to recharge my phone. After a low grade panic attack on Saturday morning I jumped in my car and scooted down to the store for some much needed assistance. The Verizon staff was absolutely lost when I presented my problem and turned immediately to the default answer of "it'll be $50 and you'll get a new phone in the next 7-10 business days". The real kicker is, i JUST got this phone replaced 3 months prior for the same reason!! I spoke to 3 different agents at the store and none of them could offer a different solution than the first. As well there seemed to be absolutely no chain of command, just a bunch of glassed over eyes staring into the headlights of life with "sales" on the brain. It's the closest Verizon store to my house and I've been a customer for 3 1/2 years, but there's not a chance in hell I'll waste my time there again. read more

As excited as I was to get the new iPhone, I dread going through the process of getting a new phone where they pressure you to buy things. I still don't fully understand the "cloud" so needless to say, I was worried about being to convinced to buy unneeded data/accessories/plans/etc. My experience here was great. I truly wish I could remember the guy's name that helped me because he was awesome. I was helped right away and must have been in here for an hour as he patiently explained different plans, accessory packages, the data usage on our account, etc. I never felt pressured to buy anything that I didn't want, and he was even patient when I stepped out to call my dad to let him know about any changes I was making to our family plan account. The "free" iPhone 6 deal for trade-in doesn't end up being free with any upgraded storage and accesssories, but it was still a great experience. I don't live near here and rarely am in the area, but wouldn't hestiate to revisit this location. read more

Unbelievably terrible service, I've been with Verizon for 8 years and walked out and switched to Cricket. The "customer service" guy assigned to help me asked me to repeat my area code NINE TIMES before getting it right, he kept repeating it back incorrectly. I was practically yelling FIVE. SEVEN. ONE. slowly and clearly, still, no dice. Then he proceeded to say, "So what phone do you want?" (I was trying to upgrade) -- I said, "could you tell me anything about my options, or show me?" He then walked me over to the phones, read the info off the card, and when I asked him what the differences were between the phones he said "The screen, I guess." Then he tried to charge me $300 for an upgrade even though I was eligible, and would not explain to me where the charges were coming from or what my options were. I had to say, "So, what is an alternative to paying this?" and he just stared at me. I had to walk HIM through the process, and meanwhile, three employees just stood around doing absolutely nothing. I ended up just walking out. Absolutely the worst service I have ever experienced in any industry, how they can hire someone so completely rude, illiterate, and incompetent is completely beyond me. read more

Great support for a difficult phone transfer. I appreciate their help and expertise.

The service at this store is so much better than other stores I've been to in the neighborhood and in the Loop. They have helped with purchasing new devices and getting them setup, and also with troubleshooting and fixing issues. They have been tenacious about figuring it out so I'm back up and running when I walk out. This is my go-to Verizon store! read more

It's weird to review a wireless phone store, right? But....I had two awesome back-to-back experiences with the staff at this store, so I had to Yelp for joy. Bravo to Jose and his team. I had a two-year old phone whose battery was shutting down, and wanted a budget-friendly replacement. I visited *another* Verizon location where the salesman, who couldn't sell me on a plan I didn't need, decided he no longer wanted to help me. Disheartened, but still with no new phone, I stopped into this store and behold.....saved by the very knowledgeable and friendly staff. I told them my issue, and the sales person offered a range of solutions from low cost to brand new iPhone 6 without pressuring me to choose the more expensive option. She simply explained the pros and cons of each choice and let me decide. The manager stepped in to further assist and they had me on my way with exactly what I needed in no time. A few days later, I had an unexpected issue with my phone and went back. A different person helped me out, explained what he thought the issue was, resolved it and helped me test my phone. I was curious about phone cases, and again he showed me a range of solutions for my needs without being overly pushy. I understand the cell phone game, with smart phones being so valuable these days, can feel as stressful as buying a car, but I have to commend the team at this store for being genuinely interested in helping out a loyal customer. I felt like the salesperson at the other store (State and Monroe if you must know) treated me like trash because I didn't want to sign up for a plan or purchase a more expensive phone that would have likely landed him a bigger commission, but the staff at the North Milwaukee store was friendly and classy. Bravo! read more

These nice guys saved me. So glad they were open on a holiday. My phone service stopped working last night and I had no way to make a call. Went into the store today as soon as they opened, and they figured it out and gave me a new SIM card. Thanks, Verizon! read more

The first 2 times I went into this location a very nice young lady I believe her name was Jackie helped me and she was great. The 3rd time I went in here it was for questions about going over my data plan to which I was told there was nothing I could do but buy more data. I specifically asked "Is there a way to cap my data so I won't go over?" The guy who worked there flat out said no. I wasn't satisfied so after some googling I found out I could turn off my mobile data after the amount I agreed to for my plan. I decided to call Verizon and they were SO helpful. She showed me how to adjust my warnings and prevent going over without giving consent to do so. She even knocked off some charges from my bill! read more

The Verizon switch deal is scam!!! Verizon will not pay off the old contracts with the other cell phone providers. Please be careful people!!! Also, the customer service here is joke, I tried to get help about this, the store refuses to help me (literally said its out of their hands) and the call center also refuses to help me. When I first switched in October 28, 2015, they were great, bc they want your money. Now that I actually need their help, the entire store has ignored me, even two store managers and a sales rep. So disappointed. Do not switch to VERIZON. read more

These guys rock. Went in today to get a new phone and Hector was very wary of my decision not to do a back up on my old phone. I told him I had my photos on my hard drive already and I was ready to just clean house and start fresh with my new piece. He was very informative and down to earth and now I am all squared away and so happy! Hector, my only regret is that my Kitty Collector app didn't carry over. Looks like I'm starting fresh. Bring it on! Thanks for being top notch in customer service. read more

This location is open- and they have Sunday hours. We had the pleasure of dealing with Dragon who was fantastic. We left with a better phone and a better deal. Absolutely head to Verizon in Bucktown if you need an upgrade or service. read more

Do not go Into this store and purchase anything. It's not worth the time and money you will waste paying for your mistake. You will ask for a type of plan, they will "sell you the plan" then you will find out that you signed for something different, Clearly more expensive and not what you asked for. I now have to pay $400 in overage charges. They had no sympathy for the fact that their employee who is now fired lied to me and sold me a plan I did not ask for. Do not buy a plan here. Do not go in here. You will get screwed and they will not help you. read more

I usually hate going to cellular stores because I feel pressured like dealing with a car salesman. At this location, I received great service by Francisco, Julio, and the store managers. My husband and I had a more difficult situation and everyone worked hard to make sure everything worked out. I never felt pressured and they even continued to help when the store was closing and stayed after. It does take awhile to activate new phones , but they gave out water bottles to make us more comfortable which I appreciated. I definitely recommend this Verizon location! read more

I have nothing good to say about Verizon - I had a wifi extender that had rollover minutes, the minutes never rolled over & despite paying it off & closing the account I am still getting bills saying I am past due- I find the customer service lacking- in all locations & service numbers - no one was able to actually help me even after spending nearly 16 hours on the phone with 5 different people who assured me they had a clue. They didn't. read more

I feel really odd about writing a review for a cell phone company...and a positive one at that...but this one is well deserved!!! I have been in the Chicago area for 8 years now and switched from Sprint to AT&T upon my arrival. AT&T has been horrible in regards to service, etc. and it only got worse after the introduction of the iPhone. The past year with AT&T has been absolutely horrible and no one in their stores or on their customer service lines gives a flying hoot!!! So frustrating. With much nausea, I decided it was time to conform and get rid of my Blackberry and join the world of Apple, but I had to make an important decision...stay with AT&T or switch to Verizon. I honestly feel that Verizon is going to be in AT&T's situation in regards to coverage, etc. in no time at all, however, what got me to finally make the decision to switch was my visit to this Bucktown Verizon Wireless store. We were greeted right away and told someone would be right with us. After a few minutes, the manager (I believe her name is Maria), came over to assist us. I explained what I wanted and didn't want. She intelligently explained two options to me. While I was playing around with the phones, she passed me over to Eva. Eva was great. She stayed with us as I flip flopped back and forth between the phones and until we left. She even asked me what company I worked for to make sure I got my deserved discounts!!! BTW...just discovered I got a discount with AT&T, but no one ever told me or asked!!! She explained what I needed to do to leave AT&T with my current number and then she wrote everything down for me because I wanted to go home and research on my own. We returned a couple of days ago to purchase my phone and make the switch to Verizon and Eva remembered us. She helped us out quickly and efficiently and made the transition extremely painless!!! She even offered to transfer my contacts for me...that NEVER happened at an AT&T store where I always got some bogus excuse as to why it couldn't be done when I switched my phone out yearly. I would highly suggest this location to anyone wanting to go in and physically look at the phones and talk to someone intelligent about the plans/offerings. Also, the manager called the next day to make sure I was happy and that my service was satisfactory. This is a giant company, not a mom and pop store...LOVE IT!!! GREAT CUSTOMER SERVICE!!! read more

Updated 2012-03-25: visited again in past week. Yanni's still running a great store. He remembered me without reminder, warm & unsolicited greeting. Had immediate answers to all my new tech questions that (as usual) takes way too much time/effort to answer on my own. Have no idea what "Evan L." means when he writes "manager sucks, ..." Hard to imagine Yanni not treating someone well. I had switched to T-Mobile for tech/service reasons, but am now coming back, in large part to Yanni. Review from 2011-05-05: [Pls note: this is a review for the Verizon retail store at 1652 N Milwaukee Avenue, NOT the Verizon phone/wireless/data service company in general.] Rarely do I take time to write reviews. See how many I've written. But Yanni (store manager) and his sales/support crew (including Eva, Gwen, and others) deserve my time to bestow appropriate accolades. I'm not an easy customer. I'm a techie in a past life, and am a bit (if not a lot) demanding at times. Yanni and Eva handle me like a charm. Super knowledgeable, incredibly patient, remarkably available, and when they don't know something about their equipment/service (which is rare), they'll tell you so. (The no-BS factor is important for me.) And then work to get you the answer later after they've researched, if they can't get answer from another person in the store right away. They also look out for my interest in terms of equipment/plans/services and aren't trying to get me to buy more than needed. Builds up big trust. (Probably generates much more business for them from me in the long run.) Typically, cell-phone brick-and-mortar/retail stores (over the years I've experienced AT&T, Sprint, Verizon, and T-Mobile) carry a reputation with me similar to used-car-lot sales: slimy, untrustworthy, high-turnover, unknowledgeable personnel that are only looking out for the near-term commission check. Since Yanni took over management of this store location, I don't have any of that experience here. To this end, I suspect reviews prior to spring 2009 (ish?) may have been reflecting prior management. Only speculating here. And of course, your mileage may vary. Also, don't overlook the free customer parking they have in the back. Quite helpful to avoid the street-meter charges. (An aside, regarding Verizon *the service*: hands down the best phone-quality and mobile-data-networking service in Chicago I've experienced. Policies and cost? That's another matter. But still, I'm with Verizon for a reason. Only service I'd consider moving to at the moment would be T-Mobile, but lots of tough trade-offs there. But I digress, this review isn't about phone services... it's about Yanni's store.) read more

Yanni (store manager) got me out of a bind when my phone died. I, as many people, depend on my phone to stay in touch with clients. I was pretty upset that I was not able to communicate with anyone. He offered a solution and 20 mins later I was out the door and able to receive/place calls. read more

They give THE BEST CUSTOMER SERVICE! I brought a Verizon prepaid phone from WalMart...and Verizon help me tremendously with setting the phone up. Great job Verizon! read more

Be aware that this is not a corporate store and that the employees work on commission. They will tell you flat out lies to get you to upgrade services or phones- the whole "bait and switch" tactics and then when you go to complain about your bill, they shove a signed receipt or contract in your face and say "hey, well you signed right here". read more

My husband had a terrible customer service experience today when he went to upgrade his phone. They were distracted and not fully engaged (and it took over an hour) and as a result, he got home and the phone didn't work. Evidently they forgot to activate it before he left the first time, so he had to go back to get it corrected. read more