1-Star Review
After…read more15 years with Verizon, I called in July to see if they valued keeping my business. My bill was nearly $200/month, and all they offered me was a $10 discount. When I mentioned Xfinity's offer, Verizon had no interest in matching it.
So, I switched to Xfinity, where I already have internet and security. For comparison, Xfinity gave me:
* $25 per line for 12 months (2 phones, unlimited service)
* $100 gift card per line (2 lines transferred)
* After the first year, my total is just $65/month for 2 phones
* A free Apple Watch included
* I own my equipment, so no hidden costs
Verizon made the port-out process a nightmare -- three days back and forth between carriers. I requested all services disconnected, including my Apple Watch, yet Verizon failed to do so.
Two months later (September), instead of a final bill, I received a threatening letter demanding $250. To this day, I have not received a proper itemized final bill. Even worse, when I called the number on that letter, their system did not recognize the account number or the phone number listed. Impossible to reach a person. The only way I finally got through was by calling in as if I were a brand-new customer.
To top it off, Verizon suddenly began charging me for a Disney Bundle from a phone upgrade 3 years ago -- something I never asked for, never used, and didn't even know I had. And here's the kicker: Verizon now claims I "never disconnected" service, only ported my numbers. They locked me out of my account, left my Apple Watch line still charging, and yet shut down the online portal where I could even view or pay anything.
In short:
* Verizon wouldn't fight to keep a loyal 15-year customer.
* They billed me after disconnection.
* They charged me for "free" services from years ago.
* They failed to disconnect lines I specifically requested.
* They blocked my account access while still billing me.
* They replaced an itemized bill with a threat letter that leads nowhere.
* They make it impossible to reach support unless you pretend to be a new customer.
Buyer beware: Especially after you leave, you MUST double-check your Verizon account. They make it impossible to get through -- their threat letters only list closed account info that doesn't work when you call. Verizon will say you "only ported numbers," not disconnected service, then lock you out of your account while still charging for leftover lines. Loyalty means nothing here.
Meanwhile, Xfinity gave me better pricing, better perks, a free watch, and no hassle.
