I have visited about 4 times over the years. Never had a positive experience. Prior visits were for…read moreequipment exchanges, questions about cell phones etc... latest visit was simply to return some new streaming boxes that were sent to me to try. Decided my older Xfinity equipment would suffice, so returned what had been shipped to me to Mt Pleasant store. First Lady was nice but did not know how to process the return. Second women admonished me for not having an appointment (I'm only returning 1 box of unused equipment), and not showing her enough "respect." Very unprofessional imo, nice looking facility, terrible service!!

Wow! This has been quite an experiment in trying to get an old Marine up and running once more…read more I've been on the phone with 4 different X-employees trying to get internet and multiple TVs operating again. I've felt like a part-time volunteer employee as I've spent quite a bit of time trying to get my business all squared away. Today, I got to see Devin here in the store. He listened patiently as I explained my old & new setups and where they were and where they were assigned and whether or not they were working. All done and out the door!

How stupid do you have to be to drive a company van recklessly on Trolley Rd at 9am. Do you not…read morethink people aren't paying attention. You could've caused an accident with the tailgating and weaving in and out of traffic speeding. Don't put our safety at risk because you were running late. As a company, you should be aware that many people have dashcams and if you caused an accident a lawsuit would probably end your company. If that was my employee, he would be fired on the spot!

I am so happy with my new phone system that Trident Communications set up for me! I'm now able to…read moreplace people on hold (with hold music), transfer calls to my associates and have a separate voicemail for my cell phone and office extension all from an App on my cell phone. I can't speak highly enough about the crew at Trident Communications.

I worked with Jonathan at this Verizon store and it was the easiest and best experience I have ever…read morehad when doing things to my phone line. I had a few lines and was trying to get a new phone for my daughter, so pretty complex, and he was able to navigate with patience and ease. He is such a pleasant person and even stayed late one night so that we could get everything figured out. His follow-through the next day was amazing and concise. He goes above and beyond to help clients. I will for sure be going back to him for any of our future needs. Thank you, Jonathan, for your time and patience.

Joshua saved the day. He helped me untangle a huge mess from previous online service…read morerepresentatives. He made sure I was aware of all offerings, the best account advantages for what I needed, and made sure everything was working before I left. I now have my 'Verizon Person" I will trust with all my mobile and internet needs going forward!

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

It's awful. Today I have multiple channels missing. I pay for a sports subscription. No channels.read more

We have spent thousands with the company and save yourself the heartache and frustration! The owner…read morePete, blames everything on bellsouth or comcast, uses old products which do not work and then charges $115/hour to service and send bills for excessive time, that he spend just chatting and not fixing the problems. I have had multiple employees, who are the sweetest and kindest of people call as they had conversations he denies, is rude and actually hangs up on them and tell them to find another vendor! We are trying to resolve an issue after spending $7000+, their systems are flawed/used and the service is embarrassingly bad! Save yourself and call someone else!

From the owner: Business telephones, voicemail systems, VoIP, CAT 5e / CAT6 voice and data cabling, fiber optic and…read morecomputer services.