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    Herald Office Systems

    5.0 (2 reviews)

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    3 months ago

    Had several issues, but Aaron who is a rep that works there was great, and business owner reached out as well, all good now.

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    10 years ago

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    Wilcox Office Mart - This is a small portion of our 30,000 sqft warehouse/showroom

    Wilcox Office Mart

    3.0(1 review)
    6.3 mi
    $$

    After "window shopping" for metal cabinets for a business need, I came across this store that…read moreoffers a wide selection of metal cabinets and other office furniture for an overhaul of the business that I help run. Due to the nature of the business that I help run, I wanted a metal cabinet that could lock with a key. When I went to unload the cabinet from my truck, I discovered a key was not included with the metal cabinet. I specifically wanted a metal cabinet that had a key so I could lock it up when away from work. After contacting, presumably, the manager/salesperson, they informed me that a key was not included and they believed I was not looking for a metal cabinet with a key. After emphasizing why I needed the metal cabinet, I reaffirmed that a key is a must with the purchase. When I contacted the manager/salesperson via phone, the manager/salesperson replied by email rather than call me back. I find this communication response irritating as hiding behind an email versus calling me back is unprofessional. Whatever happened to common courtesy? I suppose not all courtesy is common! After a change in the business overhaul plans, it has been determined that the metal cabinet is no longer needed. I went to return the metal cabinet and the other salesperson that handled the refund was very professional. Although both were unfamiliar with the refund process as not many customers have likely returned their purchases, the manager/salesperson wanted to make a joke out of me returning the metal cabinet. This as well is unprofessional. This store prides itself on exceeding in the office furniture industry. If that is true, I certainly did not see it when it came to the actual point-of-sale. Their friendliness and kindness are present, but they must improve on their point-of-sale and overall customer satisfaction in order to gain my respect as a customer. With that, certainly check them out and I hope you have a better experience than I did!

    From the owner: Wilcox Office Mart maintains the largest inventory of used office furniture in the state.read more

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    Wilcox Office Mart
    Wilcox Office Mart - L-Desk, traditional

    L-Desk, traditional

    Wilcox Office Mart - Filing - We have vertical, lateral, pedestal, fireproof, etc

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    Filing - We have vertical, lateral, pedestal, fireproof, etc

    Office Depot - Office Depot

    Office Depot

    2.2(19 reviews)
    6.0 mi
    $

    I received a cover and binding service at this Office Depot location; however, part of the material…read morewas reprinted with lower ink quality, resulting in visible inconsistencies in the final project. When I attempted to address the issue, I was assisted by Kim, who was in charge at the time, and the interaction was uncomfortable. She appeared impatient, spoke in a raised tone to the point that I had to ask her to lower her voice and interrupted my attempts to explain the situation, even in front of other customers.I asked to speak with a manager and also requested her name. In an arrogant manner, she stated her name was Kim, informed me that the manager would only be available the following day, and even spelled her name in front of other customers, which made the situation more embarrassing.I would like to note that the initial service when I dropped off my order the day before, assisted by a very kind employee, was professional. However, this later experience with Kim was quite disappointing. I explained to Kim that there was no need to treat me that way, as customers should not be addressed in such a manner. I hope this feedback contributes to improvements in both service quality and customer care at this location.

    People like Cartert make a true difference- he is an exemplary and a great assey…read morepeople leave but not Carter. Other worth mentioning are Ginger, Melanie and General Manager ease of checkout wait time to reiebe service greeting by an associate Ensure to inform about Mr. Carter other worth mentioning are Ginger General manager Melanie

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    Office Depot - Office Depot

    Office Depot

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    Herald Office Systems - officeequipment - Updated May 2026

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