1-Star Review After…read more15 years with Verizon, I called in July to see if they valued keeping my business. My bill was nearly $200/month, and all they offered me was a $10 discount. When I mentioned Xfinity's offer, Verizon had no interest in matching it. So, I switched to Xfinity, where I already have internet and security. For comparison, Xfinity gave me: * $25 per line for 12 months (2 phones, unlimited service) * $100 gift card per line (2 lines transferred) * After the first year, my total is just $65/month for 2 phones * A free Apple Watch included * I own my equipment, so no hidden costs Verizon made the port-out process a nightmare -- three days back and forth between carriers. I requested all services disconnected, including my Apple Watch, yet Verizon failed to do so. Two months later (September), instead of a final bill, I received a threatening letter demanding $250. To this day, I have not received a proper itemized final bill. Even worse, when I called the number on that letter, their system did not recognize the account number or the phone number listed. Impossible to reach a person. The only way I finally got through was by calling in as if I were a brand-new customer. To top it off, Verizon suddenly began charging me for a Disney Bundle from a phone upgrade 3 years ago -- something I never asked for, never used, and didn't even know I had. And here's the kicker: Verizon now claims I "never disconnected" service, only ported my numbers. They locked me out of my account, left my Apple Watch line still charging, and yet shut down the online portal where I could even view or pay anything. In short: * Verizon wouldn't fight to keep a loyal 15-year customer. * They billed me after disconnection. * They charged me for "free" services from years ago. * They failed to disconnect lines I specifically requested. * They blocked my account access while still billing me. * They replaced an itemized bill with a threat letter that leads nowhere. * They make it impossible to reach support unless you pretend to be a new customer. Buyer beware: Especially after you leave, you MUST double-check your Verizon account. They make it impossible to get through -- their threat letters only list closed account info that doesn't work when you call. Verizon will say you "only ported numbers," not disconnected service, then lock you out of your account while still charging for leftover lines. Loyalty means nothing here. Meanwhile, Xfinity gave me better pricing, better perks, a free watch, and no hassle.

Having to stop in for some customer service that I wasn't anticipating, I was greeted with a wait,…read moreas an immigrant family had some complex issues. Setting the wait aside, I received helpful service that resolved my issue without a lot of extraneous discussion. Various other groups came before and after me with complex issues and got the human touch needed for a solution, so I'd say this is probably a decent location to come to if you need some actual help.

Walked in at 5:30pm on Monday at Verizon Wireless in North Charleston and was seen right away…read more Upgrading iPhone 15 to iPhone 17 Pro today. My sales associate Kenya was very helpful and found a 512 GB Blue 17 Pro for me. Everything went very smoothly! Easy 5 Stars !!

They were very busy on the date of my visitation. Came to exchange phones for a deal they promoted…read more The level of care and expert knowledge was spot on. I was assisted and helped to understand what was available for me. I given choices/options that met my needs. I even had a pleasant conversation. Every need I had was met and I left satisfied. Thank you.

Worst Customer Service Eating, Talking to colleagues while…read morewith customer. Rude, their way or the highway.

Went for an insurance claim and only one person ahead of me. Waited almost an hour. Guy that…read morechecked me in said I was next. He proceeded to do a bunch of nothing and talk with his coworkers. He finally came over to help me and it took him about 10 minutes to complete the process. He just made me wait on purpose. When I purchase my next phone it will NOT be at this store, he was just rude.

Brown, the manager verified my sons trade in was going to apply as he'd thought it would and walked…read moreus through the billing as we turned in an old phone. The experience was great from start to finish and Breton had us out of there in less than 10 minutes. Highly recommend d these folks and Breon is an All-Star.

Nothing. 24 hour outage and 4 days to get someone to set up our Satellite accounts. Max ,…read moreNetflix, Prime. Which we have been on the phone trying to retrieve our 1 1/2 year account after a 24 hour power outage. We both have IPhone 16's, THANK You! No we are not into duplicating that purchase with you!. No, we don't need to pay you for Max, Prime & Netflix. Please RESTORE what we have after YOUR 24 hour outage. WOW, my 75 year old husband is handicapped and in a wheelchair and all you want to do is sell us what we have. This service is important to us regardless of your appalling service. We have tried to save $100. A month with your antiquated service. So not worth it. You suck, users, incompetent, poor service.

I worked with Jonathan at this Verizon store and it was the easiest and best experience I have ever…read morehad when doing things to my phone line. I had a few lines and was trying to get a new phone for my daughter, so pretty complex, and he was able to navigate with patience and ease. He is such a pleasant person and even stayed late one night so that we could get everything figured out. His follow-through the next day was amazing and concise. He goes above and beyond to help clients. I will for sure be going back to him for any of our future needs. Thank you, Jonathan, for your time and patience.

Joshua saved the day. He helped me untangle a huge mess from previous online service…read morerepresentatives. He made sure I was aware of all offerings, the best account advantages for what I needed, and made sure everything was working before I left. I now have my 'Verizon Person" I will trust with all my mobile and internet needs going forward!

By far the best retail experience I've ever had at a Verizon Store!!…read more I took my wife to this location to add her to my account and buy her a new phone. Alex T was our representative and it was nothing short of outstanding service, had us in and out in around 20 to 25 minutes. It was as smooth of a transition for my wife as she has ever had. Alex even transferred her service for her after a different store told her she would have to do it herself. Keep in mind she isn't tech savvy at all and it stresses her out causing anxiety usually! He also tried to transfer all her old phone data over to her new phone, but her operating system was too old so they wouldn't communicate. Which we understood, the local Verizon store also told us that their wi-if wasn't strong enough to transfer her phones info for her, and said they couldn't help us. Little did we know that wi-if wasn't even necessary to sync them together. So again thanks Alex and this store for still doing great business!! Highly recommend them!!

Awesome service and always helpful. I have been here many times over the years and they always make…read moreme feel comfortable and at ease!

This Verizon Store on Dorchester Road is in a great location. This store is very clean. Today…read moreBrittany was our sales associate. Brittany was very thorough to look through all the promotions to get the best deal. Thank you Brittany!! Easy 5 Stars !!

After going to the Verizon at Tanger and them being out of iPhone 13 minis, I was going to lunch in…read moreWest Ashley and stopped at the Verizon corporate store. There was a ton of people sitting around and a guy told me they were all waiting and the wait was over an hour. Not for me Jack! I turned around and walked right out. After a few hours passed I remembered there was this Verizon location right up D Road. Duh Rebecca!!!! I walked in and there were three employees and one customer. Perfect ratio! I can't remember his name, let's say Kyle. Kyle was very knowledgeable and able to go right to the back and get me an iPhone 13 mini, case and screen protector. He had forgotten to do the reimbursement for sending my perfectly good iPhone 8 to be refurbished, so I told him not to bother I'd just keep it. I had been there for an hour already and there was NCAA basketball games being missed. PRO TIP - before leaving the store with a new phone make sure you can make and receive text and make and receive phone calls. I asked him to call my phone and nothing happened. He then said it was bc of the 5G SIM card in the new phone and took my SIM card out of my phone I came in with to get the new one to work. Weird. But I was then glad my phone wasn't being shipped off to TX without being able to make and receive calls on my new phone!! All in all an easy experience and I'm happy with the great new camera on the phone. Can't you tell the difference in my food pics?!?!?!

Came in the evening of Dec 23rd 2025 and was helped by a new rep named Brandon who was in training,…read morealong with his trainer James (who is basically a phone wizard). Both of them were patient, knowledgeable, and each took the time to explain everything clearly to me during my eSIM activation after a trip I had taken where my previous SIM card failed. James did a great job coaching without taking over, and Brandon handled things confidently as well. Hands down one of the best in-store Verizon experiences I've had. I've grown so accustomed to being pressure sold phones at typical phone stores in the past, but not here. These guys actually helped me to save money on my bill each month! This isn't your typical lazy/scammy phone store, hence the outstanding reviews in comparison to others in the area. Huge credit to both reps that helped me out.

James was extraordinarily helpful. We had multiple phones to…read moreturn in, upgrade, with some complications, etc. James was patient and very friendly. He made the process efficient and made sure we were able to take advantage of every deal and discount Available to us. We are very happy customers!

Rigamaroles, I went thinking it would be beneficial but I see nothing has changed with this…read moreprovider. The price of a 17 is the same everywhere so maybe they don't need a new customer so let's just stay the way we are. No desire to help and gain a new customer, maybe it was a long day so why not take a part time job Au revoir verizon, will stay with my current provider

Huge dude at the front has a horrible ego problem. Poor guy doesn't realize he's just another…read moreemployee. Everyone else is super nice and helpful!

Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help