I contacted Xfinity because my home internet wasn't working, and the agent completely wasted my…read moretime. Despite explaining the issue clearly, she couldn't restore my service and instead tried to push me into buying other products I didn't need. It felt like she cared more about sales than solving my problem. This was one of the worst customer support experiences I've ever had and extremely disappointing and unhelpful.

Wow! This has been quite an experiment in trying to get an old Marine up and running once more…read more I've been on the phone with 4 different X-employees trying to get internet and multiple TVs operating again. I've felt like a part-time volunteer employee as I've spent quite a bit of time trying to get my business all squared away. Today, I got to see Devin here in the store. He listened patiently as I explained my old & new setups and where they were and where they were assigned and whether or not they were working. All done and out the door!

Cable company popping up around the area. Currently just Daniel Island, Moncks corner, and selected…read moreSummerville locations. Prices? If you have a new neighborhood, not much you can do until your HOA can have a vote. In my opinion, Home Telco's value for high-speed bandwidth for the money is very poor. Pricing in this industry is always partially-fixed like gas stations on a major intersection, so you're really just looking at service as the differentiator. Tech guys are very nice and conscientious. That is a big plus. Phone support is based out of Moncks Corner, and hit-or-miss. 1 of 4 calls is handled well. The other 3 phone reps act like they've never heard of the services they provide. It would be comical if I didn't work out of my house and depend on Internet reliability. Website tech support? Your grandmother's blog is better than their website. What, your grandmother doesn't have a blog? It's still better than their website. (edit: maybe they read my review because they re-did the website. My Grandma is still talking smack because it's still awful) These guys seem to be getting all new neighborhoods so you don't have to worry about it. Knology was always pretty good when I had them.

The Internet never works properly. Can't load videos on the phone. TV streaming services freeze…read moreconstantly. When attempting to game I constantly get kicked from servers and logged out of PlayStation Network. The internet issues couldn't all be listed. and they are the only provider in my area. my last house I paid $20 less a month for ten times the internet.

This cable service is terrible. We constantly have to reboot our smart TV because the sound goes in…read moreand out or the picture goes in and out and that takes 20 minutes. Many channels we can't even watch because the sound goes out every few words. Plus they are so expensive. NEVER had trouble with Time Warner plus it was half the price. Update-Service finally improved and we have not had to reboot for a couple of months nor has the sound gone out. Plus we negotiated to lower our monthly bill although we had to agree to a contract to accomplish this. We cancelled our cable and only have internet now.

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

I know people love to complain about their internet service providers, but Home Telecom has worked…read moreout pretty good for us. When we did have a problem, I was only on hold for about a minute before a real human picked up and helped solve the issue.

It's so unfortunate that our planned community selected Home Telecom as our only option! The…read moreservice is spotty and the customer service staff is completely useless. The woman couldn't find my account even after I shared all the details. Please hire people with half a brain. No words regarding how clueless their staff is!

Absolutely the WORST customer service I have ever experienced....both on the phone and online and…read morein person. We switched to fiber optic service for wifi and internet. I would rate them as zero stars if that were possible.

NEGATIVE STARS NEEDED…read more after 30+ years this company is still fkn incompetent!!!! They lack any brain power to not only understand an issue but resolve it. Heck even just a physical item is beyond their abilities.... having the cable replaced and trying to get it buried is way beyond their skill set / brain power.... 13 months and still working on having someone bury the line.... I hope Elon puts them out of business!!!

The worse you can image The cover of the wires at our apt…read morecomplex has been off for 8 months it has been reported to xfinity,,all they say will get around to it So we are paying for unprofessional rip off service ..reporting to the city for the dangerous situation , it could cause a fire,, harm the anyone innocent person touching it .

Today, my Grandson and I went to drop off our old equipment since we recently received new ones via…read moreFedEx. It was great to be able to check in to smiling faces eager to assist you. We were greeted by Deja, Alayah, and Loitia! These ladies were wonderful, friendly,patient, knowledgeable, and very helpful. As I hobbled into the check-in kiosk, My Grandson saw the tvs and beautiful red chairs and immediately ran to go "to the movies." I'm using a cane, so I can't run after him as fast, but I'm grateful the ladies were there to distract him with a Sing2 Gift box. I have been an Xifinity customer for nearly 30 yrs in 2 states. I really love the deals for existing customers and the bundling of alarm, cable service, and internet. Life is expensive, so it's good to know that Xifinity is there to assist if you ever need to rearrange or downsize your services. Another great fact about Xfinity: is that we have never lost service in 7 years ( knock on wood), so it's safe to say that service is consistent and reliable, which is pretty phenomenal! Within minutes, my boxes were scanned, removed from my account,and I was all set!! With my detailed receipt in my hands and a gift box for Moncho, we were off. 1.)Location: 5 2.)Staff:5 (Deja,Alayah, and Loitia were spectacular! ) 3.)Service:5 4.) Prices :4 5.)Parking: 5 I honestly think it took me longer to get out of the car than it took to return the equipment. Lol. I highly recommend this Xifinity Store.

I've had U-verse for about 8 months and I love it. I've heard good and bad from other people so it…read moremost likely depends on your area/address. I previously had WOW and their Internet was great (hardly any downtime) but their TV options, especially DVR, just sucked. As soon I knew U-verse was available at my address, I signed up. I will warn that they say installation takes about 2 hours but it was more like 4 hours (I'm sure there are many factors that affect this). Since I've had it, my Internet went out ONCE during a horrible storm but was literally back up within 5 minutes. I have never experienced Internet service that is this dependable. I have their U-300 TV service with whole home DVR and it's great - you can record up to 4 shows at once (but it will be less if you are only recording HD so I mix it up) and you can watch from any room, including pausing something and picking it up in another room. Of course we are on a intro promotion for the first 12 months so our price will definitely increase in a few months but hopefully when I call they will give us a deal.

Absolute Garbage. Unreliable. Had four outages that each…read morelast a FULL DAY in the past couple months. I'm now "on notice" with my job, since I work from home. Hopefully I can get by on the $2.60 they credit my account for each full day of work I've lost. I've managed to get a 5G hotspot as a fail-over, but 5G service here is poor, so I'm forced to rely on their failure of a service. If you need reliable internet, find it elsewhere. We're looking into Starlink.

First, as an Internet Service Provider, Knology is extremely fast - we appreciate it…read more Secondly, the Cable/TV Service is OUTDATED. The search engine that Knology uses, for searching programs, was used back in late 1990s. I don't want to have to scroll through every date to find a show I want to record or watch; plus Knology only allows you to forward ONE week, and you better know the date! Plus I don't want to spend my time scrolling through a huge list...that is time consuming. Other cable companies you can key the name of the show. Prior to Knology, I could watch past airings of shows I missed. For example, I was out of town for 2 weeks...when I returned I realized I didn't record a specific show. So, I brought up the search on my previous cable company's box, and it listed all the episodes for the month. I selected the one's I missed and started watching them. This makes it so much easier and flexible because you DON'T HAVE TO RECORD every episode of a show. As for the phone, going to Knology from Vontage, now I have to purchase a caller ID...more money spent. Right now I AM NOT a big fan of Knology and WOULD NOT recommend them, unless it is strictly as a price comparison. Knology service is so 1990's and this is 2012! The company really needs to update their software. I am posting my review of Knology service, I don't want people to be miss informed, like we were.

Internet seems to always be going out. They are fairly fast at getting the issue resolved but I…read moreshould not have to continually call every other week because my Internet is out again!

This location is perfectly situated in the shopping center right at the entrance. We were greeted…read moreby Mark and he assisted me with my new phone. The store is well lit - lots of new devices - and they are preparing for their Black Friday Sales!! Very airy feeling - the employees had a great sense of humor. Very cute seating area with a huge TV screen and surround sound. Mark assisted me and continued to check on my phone while it was transferring data. Mark even provided great recommendations for the Charleston area eateries. Thank You Mark!!!

not enough employees working to provide adequate Customer Service. disappointed with the 30-40…read moreminute wait and still in the same place in line.