My boyfriend recently purchased a TV from Aaron's Rent to Own, and the entire experience has been extremely frustrating.
First, the TV was supposed to be shipped. After waiting, we were then told they don't offer shipping for that specific TV, so we had to drive to the store to pick it up instead.
When we arrived, the manager (I'm assuming she was the manager) told us that the TV we originally purchased had been given to someone else, but they had "another one" to give us. She then mentioned that the remote and the TV stand legs were not in the box, which immediately raised red flags. Because of that, I specifically asked if the TV they were giving us had been used.
She clearly stated it was brand new out of the box.
That was not true.
The box was badly beaten up and clearly not new. Once we got the TV home and set it up, there were multiple streaming accounts already logged in (Netflix, Hulu, and YouTube), proving it had been used before. On top of that, there are visible dots across the bottom of the screen, indicating a display issue.
If I hadn't directly asked whether the TV was used -- and if I hadn't been explicitly told it was brand new -- I wouldn't be nearly as upset. The biggest issue here is being misled. This is not acceptable when you're paying for what is supposed to be a new product.
Very disappointed and would not recommend unless honesty and transparency improve. read more