Good service. Fair price. I'd use them again for my next appliance…read moreissue..................................... End

They came to fix our refrigerator. They charges $300 for a new condenser. They installed in and…read morecharged us $300 for labor. We were told they would come the next day if the repair did work. I call the next day when the refrigerator was not working. We were told they would not come back. Do not use them!! They did not repair our refrigerator.

Damien provided exceptional service. We needed refrigerator service quickly over the weekend and he…read morearrived within 2 hours of the call, fixed the issue, and prices were reasonable. He was friendly, courteous, and knowledgeable.

From the owner: Is your appliance acting up? Don’t wait—we offer SAME-DAY appliance repair that’s fast, local, and…read moreaffordable!

Recently decided I needed to buy a washer/dryer combination and settled on the type. Did a local…read moresearch and found one advertised at This local store. Looked at their web site, found it, put 2 in my cart and it said low inventory buy now. Instead I went directly to the store and told the salesperson I wanted two of them. She said OK and did her figures. It came up to over 3 times their advertised price from online. I informed her of this. She commented that they NEVER sell these at that price. I showed her a copy of the web site and she informed me they did not have any (of those). I asked why I was able to put 2 in my cart and was informed the internet website does not work. She obviously knew this but allows the mistake. I informed her I would never do business this way. It was Preferred Appliance on Old Trolley Road, Summerville. I personally would not do business there.

Paid $149 to schedule a service appointment for today 1/16 was told the technician would arrive…read morebetween 09:00-1pm with a courtesy call 30-60 minutes of arrival. At 12:30 having not received said courtesy call I called them and was told they don't schedule times. Then i get a voicemail that says i was scheduled as the last stop of the day and the tech could be expected between 2 and 6, after just being told they don't schedule techs. You only get one chance to make a good impression and now that they have wasted my entire day I would say they failed miserably. But the got there money first and left me hanging!

Totally Awesome!!! On time and extremely knowledgeable…read more This should be your only call.

From the owner: We’re Tidal King Appliance Services, a small, local,…read morefamily-owned business with over 10 years of experience in residential appliance repair. Our mission is simple: to bring back genuine, neighborly care to every service call. We take pride in honesty, integrity, and delivering real value, treating every home like it’s our own. With trusted service and royal results, we combine expert repair skills with a personal touch you can count on—because you and your home deserve nothing less.

This company was assigned to repair my oven by my HWS. After, not hearing from the company after 72…read morehours I attempted to call them several times to schedule the appt. 2 weeks later the technician came out and "repaired" the oven. The exact same day the oven stopped working again. I contacted the company immediately regarding this and left numerous v/m and txt messages. After not getting a response I reached back out to my HWS and they attempted to call the vendor and was unsuccessful on several attempts. I was finally able to reach someone and the recall appt was made for 10/19 no time was given which is fine cause I work from home. At 1:45pm I called the vendor and spoke with the "owner" because no one had showed up. She told me the technician was having a terrible day and was running behind. At 2:40 my husband came home and said there was a card in the door from the vendor. I was livid because no one knocked on the door or called. After talking to my neighbor, we learned the technician stuck the card in the door and left. Again, I called and spoke with the owner and was told that she would put me on the schedule for the following day 10/20. She also mentioned that the technician was working late and if he were able would come back by. It was already after 5:30pm when we had this conversation. At 7pm we got tired of waiting and decided to use the stove top to make dinner. 10/20 the technician never showed up. I called and spoke with "owner" and was told that the technician stated, he wasn't coming out because he came out 2x on 10/19 but also told me that I was not the only person missed that day. I'm not sure who's being dishonest the technician or the owner. I find it strange that no phone calls were ever made by the technician to say he was on the way or that he arrived. But okay, 10/26 appt made for technician to come out and again no one showed up. 10/26 HWS spoke with vendor and was told someone was coming out that day, again no one showed up. 10/29 HWS transferred me to another vendor after not having an oven for greater than 1 month. This company is deplorable with terrible customer service and dishonest staff. DON'T USE...

Their customer service is terrible. They DO NOT answer the phone and do not follow up with text…read moremessages (they request you text). It's been a month and our stove has not been repaired. We go through home warranty and the ONLY thing they have to do is edit an incorrect report sent in by them! Please don't waste your time, money, or energy on this place. If I could give zero stars I would!

Have used this company several times. They answer the phone and are very responsive on scheduling…read moreservice calls. Both service techs (one is the owner) are excellent and look for the most effective solution to the problem.

Needed an igniter for my oven, they were the 1st that answered the phone, several called me back…read morelater. I had already trouble shooted that it was the igniter and had it all apart, this was Monday and appointment was Thursday. Checked local stores and the original Frigidaire igniter at Lowe's was under $30. It has very easy access with 2 wires to cut and connect with wire nuts, and 2 small screws. I could complete in under 20 minutes if not for my 3 herniated disc, so $30 and 20 minutes later would be cooking. They have some overhead but are a husband and wife with 1 tech that lives by them(nice guy). So after paying $252.33 for 20 minutes I contacted the wife who was very defensive and acting like she knows nothing about her business ? She promised the tech or her husband would call me to discuss the bill from February 10, 2022 and today is 29 days later and never a call ? ? ?