THESE GUYS did a great job!!! exactly the way it should be will use again!!!! david was great to…read moretalk too also

This is my first one star review and honestly, I'm a more than a little pissed about it. First, the…read moreadvertisement for a $45 repair is misleading. It is a diagnostic fee that they used to secure your appointment. It goes towards nothing and you won't see it back no matter what ends up happening. I requested a technician to look at a washing machine for me and they were quick to schedule and have someone come out and look initially. The actual technician was very polite and knowledgeable, and I don't want this to reflect on them, but the company as a whole is run very poorly and it seems their supply chain resources are not the best. I had to have the part that was required ordered TWICE. First, because the manufacturer shipped the wrong part and no one checked to verify before doing service until the technician was literally in my house. The second time, I had to ask several time about delivery, verification of parts and then scheduling. 3.5 weeks AFTER the INITIAL diagnoses, I finally had an appointment for the technician to come out and install the second ordered part and confirmed with them yesterday that they had verified the part and confirmed the timeframe... 30 minutes INTO the window of service, I get a call from the company saying that they refunded me for the part but not the initial diagnostic fee... And when I ask when they were going to re-order the part and provide service, they stated that they had no intentions of ordering another part and would not complete service... now I've wasted time and made myself available for the third time and they didn't even offer to refund any part of the initial fee despite them inconveniencing me. I had other things I was going to do today AND STILL have a broken washing machine. Maybe just order your own parts and do the work yourself before calling this place .

Damien provided exceptional service. We needed refrigerator service quickly over the weekend and he…read morearrived within 2 hours of the call, fixed the issue, and prices were reasonable. He was friendly, courteous, and knowledgeable.

From the owner: Is your appliance acting up? Don’t wait—we offer SAME-DAY appliance repair that’s fast, local, and…read moreaffordable!

I purchased a used refrigerator from Preferred Appliance a few years ago. They were very pleasant…read morein the store, the appliance looked and works like new and the price was good. They have a huge selection. I will certainly check prices and selection with them before buying new. They had used appliances that appear to be both new and older models. I recently had a repair person come out from this store to repair our ice maker. They were great. He came out the next day, figured out the issue fairly quickly. My husband who is a very good handyman had already spent several hours messing with it before I called for service could not figure it out. The price was in line with other service repair people I have used. I have been very pleased with them.

Purchased a washer and dryer June 2026 and decided to step away from big box stores and visit local…read morestore. Big mistake. Paid more and customer service (Taylor) was horrible. 4 irritating phone calls. Salesman took us to appliances and we walked around them noting no dents or defects. Why they do that I have no idea because they came in a box and the dryer had a huge dent across the front. Delivery people took it out of the box and set it in place like we ordered a dented dryer. Did not mention it, like it did not exist. We were leaving on vacation in the morning and had laundry to do before we left since our washer died. They stated one other dryer in store also dented. Solutions - we could send them both back and get a different color - after vacation. Or get different appliances altogether since dryer was on back order. Horrible customer service. While I was in the store I was looking at refrigerators. I will buy that elsewhere and will not feel one bit bad that I will not spend my money at this local family owned business.

Highly Recommend! We called to set up an appt for…read morerefrigerator repair/consult. Scheduling was a breeze. Chad, the owner and technician, arrived promptly. Communication was top notch from start to finish. He is extremely personable and very knowledgeable. He's not only passionate about his trade, but about educating his clients and building relationships with them. He advised us of our options that were best for us, therefore saving us money.

Totally Awesome!!! On time and extremely knowledgeable…read more This should be your only call.

Our repairman just left less than ten minutes ago and my husband and I are extremely satisfied with…read morethe quality of service we received. Thunder Dale called us about 15 minutes before his arrival time to let us know he was on his way. When he arrived he asked very pointed questions about what we were experiencing with our Washer. He immediately believed it might have been our pump, but instead of going directly to the most expensive possible cause he trouble shooted everything else first. It turns out our filter was super clogged. I mean really badly. So he cleaned that for us after draining all the water out into a bucket. Then he ran a rinse and spin to see if that fixed it. While waiting, we both immediately noticed that my washer also apparently leaks from the front loader as well. It's not a bad enough leak to replace the part, but it will need to be replaced sooner rather than later. Unfortunately, during the spin cycle, our washer never reached third gear, which meant that the part which controls all of that needs to replaced. He originally gave us a rough estimate what it would cost to replace (200-350 dollars), but then decided to find the part to give a firm number. And it turns out Samsung no longer makes that part! Which means the whole washer will probably need to be replaced. Pros: - Friendly and courteous workers - Explanations on everything they're doing -While waiting for the rinse and spin to complete we made small talk about pets and Dragon Ball Z which was awesome - Cost effective, he was here almost two hours and it cost only $65 - Just awesome Cons: - When we originally scheduled the repair we were told it would happen on Tuesday, but when we called after the original time frame had passed, they had actually scheduled us on Wednesday. I'm not going to let this affect my five-star rating only because it was a long holiday weekend and I'm assuming there was a calendar mishap with scheduling I would recommend this business to my friends and family.

This company was assigned to repair my oven by my HWS. After, not hearing from the company after 72…read morehours I attempted to call them several times to schedule the appt. 2 weeks later the technician came out and "repaired" the oven. The exact same day the oven stopped working again. I contacted the company immediately regarding this and left numerous v/m and txt messages. After not getting a response I reached back out to my HWS and they attempted to call the vendor and was unsuccessful on several attempts. I was finally able to reach someone and the recall appt was made for 10/19 no time was given which is fine cause I work from home. At 1:45pm I called the vendor and spoke with the "owner" because no one had showed up. She told me the technician was having a terrible day and was running behind. At 2:40 my husband came home and said there was a card in the door from the vendor. I was livid because no one knocked on the door or called. After talking to my neighbor, we learned the technician stuck the card in the door and left. Again, I called and spoke with the owner and was told that she would put me on the schedule for the following day 10/20. She also mentioned that the technician was working late and if he were able would come back by. It was already after 5:30pm when we had this conversation. At 7pm we got tired of waiting and decided to use the stove top to make dinner. 10/20 the technician never showed up. I called and spoke with "owner" and was told that the technician stated, he wasn't coming out because he came out 2x on 10/19 but also told me that I was not the only person missed that day. I'm not sure who's being dishonest the technician or the owner. I find it strange that no phone calls were ever made by the technician to say he was on the way or that he arrived. But okay, 10/26 appt made for technician to come out and again no one showed up. 10/26 HWS spoke with vendor and was told someone was coming out that day, again no one showed up. 10/29 HWS transferred me to another vendor after not having an oven for greater than 1 month. This company is deplorable with terrible customer service and dishonest staff. DON'T USE...

Have used this company several times. They answer the phone and are very responsive on scheduling…read moreservice calls. Both service techs (one is the owner) are excellent and look for the most effective solution to the problem.

Needed an igniter for my oven, they were the 1st that answered the phone, several called me back…read morelater. I had already trouble shooted that it was the igniter and had it all apart, this was Monday and appointment was Thursday. Checked local stores and the original Frigidaire igniter at Lowe's was under $30. It has very easy access with 2 wires to cut and connect with wire nuts, and 2 small screws. I could complete in under 20 minutes if not for my 3 herniated disc, so $30 and 20 minutes later would be cooking. They have some overhead but are a husband and wife with 1 tech that lives by them(nice guy). So after paying $252.33 for 20 minutes I contacted the wife who was very defensive and acting like she knows nothing about her business ? She promised the tech or her husband would call me to discuss the bill from February 10, 2022 and today is 29 days later and never a call ? ? ?