WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

It's awful. Today I have multiple channels missing. I pay for a sports subscription. No channels.read more

This Boost Mobile location on Rivers Avenue in North Charleston is a convenient and easy way to get…read morea phone when you need it for a good value. The staff here is very knowledgeable and efficient and makes sure that you get what you need quickly and easily. I have had a really good experience coming here and they have been consistent in their level of customer service.

First, as an Internet Service Provider, Knology is extremely fast - we appreciate it…read more Secondly, the Cable/TV Service is OUTDATED. The search engine that Knology uses, for searching programs, was used back in late 1990s. I don't want to have to scroll through every date to find a show I want to record or watch; plus Knology only allows you to forward ONE week, and you better know the date! Plus I don't want to spend my time scrolling through a huge list...that is time consuming. Other cable companies you can key the name of the show. Prior to Knology, I could watch past airings of shows I missed. For example, I was out of town for 2 weeks...when I returned I realized I didn't record a specific show. So, I brought up the search on my previous cable company's box, and it listed all the episodes for the month. I selected the one's I missed and started watching them. This makes it so much easier and flexible because you DON'T HAVE TO RECORD every episode of a show. As for the phone, going to Knology from Vontage, now I have to purchase a caller ID...more money spent. Right now I AM NOT a big fan of Knology and WOULD NOT recommend them, unless it is strictly as a price comparison. Knology service is so 1990's and this is 2012! The company really needs to update their software. I am posting my review of Knology service, I don't want people to be miss informed, like we were.

Internet seems to always be going out. They are fairly fast at getting the issue resolved but I…read moreshould not have to continually call every other week because my Internet is out again!

Customer service is terrible! I've had to call them at least 6 times and wait on hold forever…read morebecause of a phone that I ordered never was shipped and then they sent me another one but changed the phone number and I'm having a nightmare trying too get it fixed. Every time I call in they give me another number to call and I have to start all over. I have 6 lines with AT&T and have been with them for 20 years but I'm so done with them.

I had an AT&T technician knock on my door yesterday, their fiber plans are reasonably priced so I…read moredecided to talk them. Turns out to get AT&T internet, they wanted a $20 fee up front and then to run a full credit report on me. Granted $20 isn't really that much money, but the business plan that created this goes against my grain. To make matters worse, they wanted to run a full credit report on me, although they told me it was a soft pull. I turned down the service and think any large internet provider that asks for money up front and to run a full credit report on you should be avoided. You can make your own decision though.

Guy messed up my whole bill buying a phone, don't go here cause they're gonna mess up your future…read morephone bills.. very frustrating, never had this problem buying my phone from Best Buy but verizon doesn't let you do that anymore.

Worst Customer Service Eating, Talking to colleagues while…read morewith customer. Rude, their way or the highway.

I have visited about 4 times over the years. Never had a positive experience. Prior visits were for…read moreequipment exchanges, questions about cell phones etc... latest visit was simply to return some new streaming boxes that were sent to me to try. Decided my older Xfinity equipment would suffice, so returned what had been shipped to me to Mt Pleasant store. First Lady was nice but did not know how to process the return. Second women admonished me for not having an appointment (I'm only returning 1 box of unused equipment), and not showing her enough "respect." Very unprofessional imo, nice looking facility, terrible service!!

Wow! This has been quite an experiment in trying to get an old Marine up and running once more…read more I've been on the phone with 4 different X-employees trying to get internet and multiple TVs operating again. I've felt like a part-time volunteer employee as I've spent quite a bit of time trying to get my business all squared away. Today, I got to see Devin here in the store. He listened patiently as I explained my old & new setups and where they were and where they were assigned and whether or not they were working. All done and out the door!

I just wanted to give a shout out to Precious H. She showed professionalism and patience with my…read moreissue.

They were able to help me pretty quickly and they were friendly enough. Close to other places so…read moreknocked out a few errands at the same time.