1. Custom Home Sound

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Charleston, SC

Custom Home Sound

5.0 (1 review)
Closed • Closed

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10 minutes

Response rate

50%

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12 years ago

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XFINITY

XFINITY

(102 reviews)

North Central

My issue is not with the employees who came to the house to do the actual installation of service…read moreto the house but with the billing. I had just prurchased the house and was told that I could do self install because "SERVICE WAS AT THE PROPERTY" Self instal is easy so I made the decision to signup with Xfinity. When I went to install the system I found all the connections to the house were not Xfinity. I Could not self install. Technician came to property and confirmed there was no serevice at the house for Xfinity and had to run new lines. I was charged $100 for services of technicians. This should not be the case since I was told incorrect information about having service to my house. Secondly the internet provided throttles faster and slower depending on time of day making my job harder to use. Lastly; when I reached out to customer service rep over the $100 charge all he would say was that I eas told there would be a charge and not listen to anything I had to say. VERDICT - I will switch providers...$100 is not the problem it's that I had no choice because there was no service at the house as I was informed. If Xfinity feels $100 is that important.. they just lost a customer.

This company has to be the worse company for customer service in the world. While most companies…read moreare going with fiber for better service they stick with rg69 antiquated cable . Same charge 375.00 for this worthless service, they care nothing for their customers.

Custom Home Sound - homeautomation - Updated October 2026

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