Thank you Holy city HVAC from the first day I called your company I knew I made the right decision…read more From the time I contacted the company they guided me through the process for repairs or replacement. From Blake organizing the project from beginning to the end of the project was simply professional along with humor, I watch the installers from my camera and it was no time for goofing off. job well done ! The office staff were very respectful and professional. Thank you Bernadine

It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

Our technicians Jessien was knowledgeable, thourough & professional. He spent a lot of time…read morecompleting our maintenance check & fixing minor issues (sealing edges to make sure there were no air leaks). He diligently tried to identify an intermittent issue & told me to make sure that if it reoccured to cal for service during the issue since my warranty would cover the service Call. That's advice that will save me $ & may prevent the problem from escalating. Thank you, Jessie.

Efficient and Excellent Service !!! I highly recommend Rudd…read moreI believe I got value at a great price SR Mount Pleasant SC

I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

I gave a one star rating only because I can't leave a zero star rating. They pressured a tenant of…read moremine to pay a fraudulent invoice for work that wasn't done and wasn't approved ahead of time. The positive ratings you see on this sight were mostly posted by the owner or his son. The city of Mount Pleasant and SC Labor and Licensing website cannot confirm these guys are licensed. Beware!

Justin Todd, the owner, was very prompt when I reached out about replacing a water heater. He came…read moreover, gave me an estimate and from then on the experience was exceptional. He was courteous, knowledgeable, and professional. The quote was spot on and he left the worksite clean. His communication throughout the experience was top of class.

Justin Todd, from Proctor Mechanical, is an amazing professional. He responded immediately after I…read morejust moved into my new home. Justin replaced my HVAC system, and explained every step along the way in terms I could understand. He also noticed another issue that was in need of correction for safety reasons. I would absolutely would recommend Justin Todd and Proctor Mechanical for any work, although I am hopeful that I won't need it any time soon.

Ed (the owner) was at my home within 2 hours of putting out a request for a tech. Other companies…read moreare quoting me days until they can see me. Ed had great communication, showed up early, educated me on my problem and was able to charge my unit same day so it would start cooling. I've never seen someone dispatch and get to my house as quickly. He has the insurance and he just started this business so that's why there are no reviews. I'm here to tell you to use him if you want your problem solved same day!! Thanks, Ed!

From the owner: The experts in the purple shirts. We offer residential and commercial plumbing and HVAC services…read more Any brand any size call us today. We guarantee results or its free.

Preferred Home Services is one of those companies that really earns your trust. Everyone I've dealt…read morewith has been professional, knowledgeable, honest, and genuinely focused on taking care of the customer. They communicate well, show up when they say they will, and take the time to explain what's going on instead of just trying to sell you something. The level of service and expertise really stands out. When it comes to HVAC, plumbing, or electrical needs, Preferred is the only name I truly trust, I appreciate ya'll thank you!

Let me start by saying Thank you again for the great service and friendly guys who came over to do…read morethe job...Grayson, Ben & Xavion all very professional. They arrived before time schedule of 9 am which was great to us they worked all day no lunch break made the breaker work out with some SMART adjustments, put the outdoor unit where we wanted but next to it with added level support of rocks, inside unit, they removed the old furnace for my hubby and put it where he wanted it. GREAT INSTALLATION work done! Done in a day! They clean any mess but really wasn't any. Price was right and fair for us. Thank you. I wish you guys put pools in

Not a great experience, but with the help of their manager, not a absolutely terrible one…read more In June I started having troubles with my 20 year old HVAC. Something I had been expecting for a long time. A tech came by to fix the issue, but said he didn't know how long the fix would last. So, we decided to go ahead and schedule a date to replace the entire HVAC system since we had a newborn at the house and he said with the way everything is there can be a long wait. Fast forward to the replacement date, the techs were nice, ran into some troubles, but it was replaced that day. About a week later the system completely shut off and we had to call them back for maintenance. They fix that issue quickly (8 hours or so without AC). Fast forward another two or so weeks and our entire system shut down again. He came last Thursday and said basically two plugs had a surge that blew up and that they could only temporarily fix it until they got a new plug. We had to go with the temporary fix because again we have a newborn and no family to stay with nearby. The temporary fix was to basically cut in a wrong size fan that ra continuously. The part took more than a week to arrive, but was fixed on September 1st and because of all of the difficulties the manager was nice enough to cover the cost of the surge protector. They are definitely a sales company and try to sell you something with each visit , but the issues were taken care of as quickly as they could and they did honor their warranty. So, all in all, decent company but not without troubles.

Just don't use this company, they do not value you or your time. There is only one technician, so…read moreif he's out then you will have to wait till he gets back.

We were replacing our HVAC/gas pack heating system. We reached out and 7 companies provided…read moredetailed estimates. After review of the equipment type, SEER and price, we choose 5-Star. From the estimate by Russell, and the installation by your knowledgeable techs Kyle and AJ, we could not be more pleased. They removed and installed the new American standard system in 4 hours; that is technical skill and know how in a nutshell. The system is running perfectly and without a single issue. I compliment your staff from top to bottom for their courtesy, knowledge and professionalism. My unwavering endorsement of 5-Star, you can't go wrong!

Nice recovery. Always impressed when an organization makes a mistake and does a fast recovery.read more

I purchased a new HVAC system for our home back in 2019. While their quote wasn't the lowest, what…read morethey offered compared to their competitors was clearly superior and the price difference wasn't even substantial. It was well worth the extra cost. Since the installation, I've only had one issue (which was not their fault), and it was fully covered under the manufacturer's warranty with no out-of-pocket expenses. After the first year, I signed up for their bi-annual maintenance plan, and I have zero complaints. In fact, I'd say I'm very pleased with their service. Every technician who's visited over the years has been professional, courteous, and knowledgeable. After each inspection, they always send a detailed report via email, complete with photos of each task performed. At the end of every visit, the technician always takes time to say goodbye and they're always pleasant and respectful, which feels rare these days! They're consistently on time, and the friendly lady in the office always calls the day before to confirm the appointment. If I could give more than 5 stars, I absolutely would!

Well over $500 for them to install a $25 part in ten minutes on a unit we purchased from them, less…read morethan a year after the previous ass raping. If you like to bend over backwards and take it up the ass, call them!!!