Hi Everyone, What…read morereally terrorises a man? "Honey the dryer has an error code and stopped working, and I have a load of wet wash in it." What do I do, I don't know what dryer codes mean. I don't have any diagnostics devices I can use and even if I did, I don't know what the mean. What to do, what to do? Yea, you're the honey man, so you gotta get it fixed or no honey. And my day was going so well today too. Here's your fix, Mr. Fixit! Call Charlene at Ulgy Duct Cleaning who we have used for years at two different homes. Their name may say "Ugly" by that is nothing compared to the mood your Honey will be in if Mr. Fixit, doesn't "get 'er done". lol When you're in trouble, with your code, and you have no idea what it means, or what to do, Miss Charlene does! I called in the afternoon, and they were at our home at 9:00 AM the next morning because we needed it yesterday. I am not stating here that they can always respond that quickly. However, this time, they did in our case. Derek, their technician was out and done by 9:45 AM after completing a very thorough serving and lint removal from our dryer duct. What I enjoyed the most about their very efficient service is Derick climbing up on our roof to remove the lint from the breather duct going through the top of our roof of our home, and then taking a couple of minutes to show me how much lint he extracted from the roof duct and from our duct at the dryer vent. He then replaced the flex duct from the back of our dryer, connecting to the the bottom of the breather duct rising up through the roof. Derick stated that the dryer installation delivery teams always install inexpensive, non-flex duck that will crack, and eventually develop a hole leaving your dryer tint on the floor. He didn't say it, but I am, this is a home fire hazard you need to avoid to stay safe. Derick then installed a much more flexible duct connecting the back of our dryer vent to our homes Dryer breather duct. Finally, Derick made a recommendation to me based on the amount of lint he removed, if you should have your dryer duct serviced every year, or every six months. In our experience, Derek was polite, knowledgeable, efficient, and was very patient with his explanations, and is a pleasant communicator. So if you like your honey, Honey, we have a recommend you call Charlene at Ugly Duct Cleaning when next you hear from your Honey about a dryer code. We are so glad we did. Enjoy!

This was the second time I have used Ugly Duct! Came out the next day and cleaned dryer duct, went…read moreon roof to make sure the outside was clear. I have been very pleased with their service and recommend them if you need duct cleaning etc.

I had asked for a recommendation on our local community neighborhood website for someone to service…read morea gas fireplace. Several of the responses were for the same person, who came highly recommended. I made arrangements for that person to come out. He said he was busy but could come out the following week. No problem - we could wait a week. In the meantime, Craig from One Hour Heating sent me a message in response to my posting. I didn't respond at first, because I thought we were all set. A week goes by and we hear nothing from that other person. I text him and he says he was super busy and he would have to come out the following week. Seeing as how he didn't proactively reach out to me to say he couldn't come and that I had to contact him instead, plus the new delay, I contacted Craig. Craig was very responsive and set up the appointment for the next business day. Not one, but three service technicians showed up - on time!. They were very courteous and friendly. I showed them what needed to be done - replace a gas valve which I had already purchased - and they got right to work. It took about 90 minutes and the job was completed with no issues. The fireplace is now running again and looks great. Interestingly, just before I started writing this review, the "other guy" texted me and said he couldn't come by yesterday (Thursday) because he got busy, but he could come out later today (Friday). Well, he never even made arrangements to come yesterday. By texting today, he was giving me an hour or two notice. Not a good method of communicating with customers or scheduling. One Hour Heating communicated perfectly and followed up after the job to make sure I was all set. While they were at the house, the three technicians said they would come back if there were any problems. Good way to win customers! Craig gave me a price ahead of time and that's what the final bill was - exactly what he quoted! And the price was fair. I would definitely recommend them and use them in the future. Thanks to Craig and his team.

The Hilton Head/Bluffton franchise sold us a new heating/air conditioning system in September 2025…read more I phoned yesterday to make a maintenance appointment but the phone clicked off. I thought the phone line went down as we are under heavy construction in the area. I stopped by the office at 49 Pennington Dr, Bluffton, SC 29910. The sign was removed and there is no furniture. Clearly they are out of business. What a disaster! Next stop. Corporate. Let's see if they honor the contract.

Vent Helpers was recommended by a neighbor. It took me three weeks to get an appt but that's…read morebecause they are so good! Thank god for them as they prevented a dryer fire. Did a fantastic job and was reasonably priced. I am signing up for their maintenance program to prevent lint from building up.

I trusted the Yelp reviews and contacted Vent Helpers to clean my dryer vent for the first time in…read moresix years. I apologized for how difficult the job might be since it also is a vent that travels a long and bendy route to the outside. Given how cheerfully, quickly, and thoroughly the job was completed, I'm still a bit dumbstruck that the reviews were, if anything, an understatement of how great this company is. Look no farther!

I had a dryer duct cleaning done. The tech did a very thorough job and also suggested the vent…read morecover be replaced. He was on time and was very respectful of our property. The amount charged was very reasonable. I would highly recommend them.

As someone who needed a repair done to her AC system quickly, so that my house could close on time,…read moreocean air was amazing! They were quick responsive and fair in their pricing! They came out next day, and explained everything that was going on, what needed to be done, and then got to work quickly! While I'm not in the area anymore, I would 10/10 recommend Ocean Air to anyone in the HHI area who needs service!

Brian and Rio did a terrific job. They showed on time and worked hard to complete the duct cleaning…read morevery professionally. They also did the dryer and bathroom fans. System looks great and smells so much better. Thanks.

Very thorough and professional team! Cleaned and replaced hoses for dryer and vent to outside…read more Makes a big difference in our dry times. Thanks.

I had my HVAC system completely clean by Scott and his team. Solutions Cleaning is simply Best of…read morethe very Best. They explained exactly what was go8mg to happen and when and they stuck to it. They sanitized the entire system and even cleaned out my dryer vent. Meticulous workmanship. They are a company you can count on to do it right. We are so impressed and you will be too. Thank you so much for the great job you did on our home.

Solutions Cleaning knows their business. They are very responsive, understand what is best for you,…read moreand stays until the job is done. Very happy with their professionalism and responsiveness.

This company an extreme disappointment. If you have to have a cleaning done I would NOT RECOMMEND…read moreusing them. They don't explain that they charge for 2 rooms whether they clean 2 or 1. In my case the one room they "cleaned" was not cleaned correctly. It was expressed there were pets, in the home, and that was the reason for the cleaning. It was later explained that the carpet should have been raked (for the pet fur), then vacuumed, then cleaned. This however, was not done. Upon further inspection, it was found there were literally clumps of fur, all over the room, especially behind the door. Pictures were taken and this was communicated to the office. Upon review they AGREED the service was not completed to their standard or ours. What we were Not made aware of is apparently they have given themselves 30 days to correct any issues. According to the GM this policy is NOT in writing Not is it provided to customers. The room that was cleaned was in an elderly woman's home. We cleared everything from the room to assist with the cleaning. In the week it took to get resolution, we had to put the items back in the room. My mom was unable to move safely around her home with the clutter. We had to contact another company to complete the cleaning. A week later the office manager Tye arrived to make things right. She agreed to the work but needed a final approval. The GM that was contacted refuse to approve. We cleared a much smaller space, closer to the door, to allow them to rectify this issue. The GM not only refused to give a refund, a partial refund, or to clean the smaller space, but instead offered a 5% discount off a full price cleaning. (again they charge for 2 rooms min even if they only clean 1) THIS HAS BEEN MY MOST DISAPPOINTING EXPERIENCE SINCE MOVING BACK TO SAVANNAH, TO HELP MY MOTHER. I WILL NEVER USE THIS FRANCHISE BUSINESS AGAIN.

I just wanted to let everyone know what my experience was with the local Stanley Steamer franchise…read more My air ducts needed to be cleaned after major repairs from Hurricane Helene. I waited until the interior work was completed in May and arranged to have them complete the job. It was $700 to have the duct work cleaned. The technician they sent supposedly completed the job, but left all of their equipment in my living room and in my attic. I did the right thing and called the company to pick up their equipment left by their technician. When they picked up the equipment they indicated if I had any problems to let them know--to give it some time--and that they had fired the technician. Now I am still having the white powder dust that I had before they supposedly clean the system. My project manager has reached out to them and I have also reached out to them. We both spoke with Caleb. He stated because it was over thirty days they can only come back at a discounted price or give me a give certificate for future use. I stated if the technician did not care about their equipment and how it could affect his pay, what makes them think that he actually did the job and did it correctly? I further asked Caleb that if the job had been done correctly, how is it that within 3 months it is the same as it was before they did the job--what would have caused the need to be cleaned again so soon? I stated all I was asking for was for them to come and do the job as it should have been done. I am not asking for a refund. He responded exactly as someone does when they don't have an answer---he said "I don't like how this conversation is becoming hostile". I told him I would be sure to let everyone that I encounter know what my experience has been. So, I want to warn every one of my experience and use them at your own risk. Very dissatisfied. All I wanted is for them to honor the job that I paid them to do, which they did not do, and clean my air ducts. I should have read reviews prior to service. Apparently I am not the only person that they do not want to provide satisfactory service. All they offer is a discount for them to service it again. Who in their right mind would want to pay again for something that was not done the first time--and pay the same company who did not do it right the first time???? If I could rate them "ZERO" or less, I would do so. I will be reaching out to the Corporate Office also.

Dylan & Mark arrived at time stated to start work. Very professional in job performed on all 21…read moreducts,4 bath vents, dyer vent, 2 return vents, repairing attic tubes and finally totally cleaning heat & air furnace. Great work ethic with politeness toward my wife and I. Explaining all aspects to be performed. And not to forget vacuuming whole house after completing job. Who does this anymore !! Also best of all great price. 4/27 2026

Our dryer was not working and realized it was from the dryer vent. After I got couple different…read moreestimates and consults from different company's I decided to go with Low Country Ducts and I am so glad I did. Christopher, the owner was able to get us on the schedule right away. He showed up the next day on time took pictures and videos all the way through come to find out our dryer line had approximately 7 to 8 gallons of water in it. Furthermore it was the kind that ran underground. After getting all the water out completely he installed a new flex line with dryer clamps. Dryer is running amazing. We felt secure and completely satisfied with Low Country Ducts and their professionalism. We will definitely use again.