I had asked for a recommendation on our local community neighborhood website for someone to service a gas fireplace. Several of the responses were for the same person, who came highly recommended. I made arrangements for that person to come out. He said he was busy but could come out the following week. No problem - we could wait a week.
In the meantime, Craig from One Hour Heating sent me a message in response to my posting. I didn't respond at first, because I thought we were all set.
A week goes by and we hear nothing from that other person. I text him and he says he was super busy and he would have to come out the following week. Seeing as how he didn't proactively reach out to me to say he couldn't come and that I had to contact him instead, plus the new delay, I contacted Craig.
Craig was very responsive and set up the appointment for the next business day. Not one, but three service technicians showed up - on time!. They were very courteous and friendly. I showed them what needed to be done - replace a gas valve which I had already purchased - and they got right to work.
It took about 90 minutes and the job was completed with no issues. The fireplace is now running again and looks great.
Interestingly, just before I started writing this review, the "other guy" texted me and said he couldn't come by yesterday (Thursday) because he got busy, but he could come out later today (Friday). Well, he never even made arrangements to come yesterday. By texting today, he was giving me an hour or two notice. Not a good method of communicating with customers or scheduling.
One Hour Heating communicated perfectly and followed up after the job to make sure I was all set. While they were at the house, the three technicians said they would come back if there were any problems. Good way to win customers!
Craig gave me a price ahead of time and that's what the final bill was - exactly what he quoted! And the price was fair.
I would definitely recommend them and use them in the future. Thanks to Craig and his team. read more