Hunter came out a few days ago to work on our 10 year old HVAC. I was certain that we'd face the…read moresame experience we endured with other companies in the past--lengthy wait times, repeated visits, and pressuring to get a whole new system--But this time was totally different! Hunter was very open and straightforward about the state of our system and got straight to work with clearing out the lines to get us back up and running. And even when I was afraid there might be another underlying issue at play--because again, we've been told in the past, on more than one occasion, that we should replace our system, Hunter assured me that it's running just fine and kindly took time to explain to my mom and I how situations like ours happen and what can be done to prevent it. It took time for the HVAC to acclimate our home, because of the humidity trapped inside, but when it did, wow! It's running better than I've ever heard it run in years. Thank you Hunter!

Bottom-Line-Up-Front, Savannah Air Factory is unequivocally a 5-Star HVAC Company!…read more We all know how brutal the heat can be here in Savannah. This company came to the rescue and really saved us. We purchased a TRANE XV20i from Old Coast Heating and Air Conditioning in 2018. The system is now 8 years old. The service we were receiving from Old Coast was overpriced, they sold us marked up parts, to include a replacement lightbulb for our RGF REME HALO-LED Whole Home In-Duct Air Purifier and would always upsell me during regular maintenance visits with adequate at best service. Additionally, we know now the $27,000 system purchased from them was not installed properly either. *********************BUT NOW???**************************** We switched to Savannah Air Factory after all our neighbors recommended them. They are now our maintenance company and our go to for all our HVAC needs! This company, undoubtedly, has better prices, service, and competency. They have an emergency number and a technician on call after hours (912) 944-8226. James was on call and he came out to fix the system temporarily so we could make it through the weekend until it could be fixed. Monday morning, I phoned their number (912) 665-6898 and spoke with Kaitlin. I explained our issue and that the system was down and she sent out Darren right away. Darren identified the problem, came up with the solution, and contacted TRANE Technical Support to verify it was the correct resolution. He accurately diagnosed a complex set of issues, including a failed evaporator coil, a refrigerant leak, step motor improperly seated, and sensors not set properly. Now, the system is running perfect, the way it was designed! Despite the extensive repairs needed, they handled the emergency seamlessly. They secured all the necessary parts immediately under warranty at no cost, offered transparent pricing for labor with no hidden fees, and replaced everything with absolute precision. Darren is a consummate professional, efficient, and very knowledgeable. They repaired the leak with a new coil, charged the refrigerant, and got our system running perfectly. Within no time, our home was ice-cold and comfortable again. Their emergency service is fast, honest, and high-quality. My wife and family are so grateful for their quick response and highly recommend them for any AC crisis! THANK YOU Darren, James, Kaitlin, and the whole team at Savannah Air Factory!

Great service! Came to house when AC unit failed and was able to keep it going until we ordered…read morenew unit..

A problem with my AC. Gochnauer technician came out and wasn't able to fix the problem. Have to…read morewait until someone else comes out sometime? Not satisfied! The problem was identified, but not fixed.

I have severe chemical sensitivity and tested positive for mold and mycotoxins in my system. When I…read moretested my home- the results were disgusting and saddening but not uncommon in the low country. I called Lang 72 to come take a look at what was going on and KEVIN was not only so kind and professional, but he was completely understanding and knowledgeable about my situation. He took photos in the attic and then came down and showed us what was happening, giving us 3 different proposals for 3 different budgets. My mom and I opted to go for the best quality solution and I'm so glad we did because the results are astounding. See below for before and after mold air samples. I'm so grateful to feel safe and healthy in my home. (installation of air-ranger polarized-media air cleaner, bio force defender germicidal unit, air sentinel bypass HEPA system, defogged ducts)

Had an emergency at a rental property, they came right away. Talked me into replacing 2 units,…read more$18,000. This was four years ago. Last year the blower had to be replaced. This year the same unit has a leak. Sleazy people with hard sell sales and not even a quality product. Stay away!

Well over $500 for them to install a $25 part in ten minutes on a unit we purchased from them, less…read morethan a year after the previous ass raping. If you like to bend over backwards and take it up the ass, call them!!!

Our heat went out a few weeks ago & we called for service. The first time a tech came out, we were…read moretold we had a Freon leak but would have to come back the next day to tell us where the leak was, that trip was $225. The next days a different tech came and said he found the leak but someone else would have to come repair it & that second trip was $450. The next trip, trip 3, when someone was sent out to repair, we were charged $2700. We are senior citizens. a total of almost $3400. We spoke to someone in Atl that's in this business & were told we were way over charged & the integrity of this company is highly questionable.

Pinnacle Heating and Air provided outstanding customer service with quality work. Had my 15+ year…read moreold HVAC system replaced in my house with an Energy Star heat pump system plus their recommended Ecobee thermostat. The initial quote from Matt the owner was an excellent value compared to a few others I had received. Follow-up technical questions regarding specifics of the units were handled adroitly by Steve who even provided a manufacturers manual for me to reference regarding how this particular brand unit was engineered as I had not heard of Heil before. Coupled with the 10 year warranty and commonality with parent Carrier at a substantial discount was what sealed my decision. Installation was performed by Derek and several assistants as scheduled with an unusual issue being taken care of to ensure our comfort over a long weekend. We have had our units for about a month resulting in noticeably quieter and efficient operations of our new system compared to previous. Rebate and warranty forms were processed by the very friendly office ladies Molly & Brittany with no bother. I had selected this company due to perfect Google and Yelp review scores which were spot on - Thanks All!

We had a wonderful experience with Pinnacle Air. Melissa and Matt was very professional and…read morefriendly. We called in the morning and was scheduled for later in the afternoon. Matt was friendly, knowledgeable and very professional. He fixed our air conditioner, and the charge was very reasonable. I would highly recommend them!!

This company has been very responsive when I have needed service after hours…read more My electric bill is finally the lowest ever since building our house 14 years ago. Their cost was much lower than the competitors. I was told by another company that I needed much more extensive work than I actually did. Howell-Chase was honest and had integrity. I will always call them for my AC and heating needs from now on. I absolutely love my UV sterilization that was installed . My immune system is low and this has absolutely helped with dust and mold. I highly recommend it!

really horrible customer service. I had an appointment scheduled for an estimate for a whole house…read moredehumidifier system and they never showed up to do the estimate, then lied about trying to contact me by phone and email prior to the appointment. Still doesn't explain why they didn't show up for the appointment. Makes me wonder whether service would be handled the same way. Would not ever consider this company again.

Power surge on 8/10 pm. Everything o.k Except wall…read morethermostat went blank. Called After Hours line and left message ABSOLUTELY AMAZING the on call agent, Mike, returned our call in LESS THAN 5 MINUTES!!!! Problem solved over phone. Glad we went with Carolina Air. Service is beyond exceptional! Bob and Felecia

Called to request service call for a fan motor in heat pump that was non-op. Was informed the only…read moreservice what they install. Secondly since we were not on a annual service agreement, they were no interested. WHAT KIND OF BUSINESS IS THIS in the COVID era? A waste of my time... look elsewhere for professionals.

we had an HVAC system replaced by Hahn's and we couldn't be happier. They had the best price for a…read moregreat system compared to our other estimates. Their technicians were great! they were knowledgeable, efficient, friendly and left my house immaculate! I recommend them without hesitation!

John M. you are so awesome! We are so glad we found you and your company. Thank you for going above…read moreand beyond!