Great service! Came to house when AC unit failed and was able to keep it going until we ordered…read morenew unit..

A problem with my AC. Gochnauer technician came out and wasn't able to fix the problem. Have to…read morewait until someone else comes out sometime? Not satisfied! The problem was identified, but not fixed.

Outstanding service. Professional and knowledgeable. We now have an annual contract so we don't…read morehave to think about our AC not working in the future.

I had a dryer duct cleaning done. The tech did a very thorough job and also suggested the vent…read morecover be replaced. He was on time and was very respectful of our property. The amount charged was very reasonable. I would highly recommend them.

I've used them for years and purchased 3 HVAC units from them for different homes. After the last…read morepurchase a year and a half ago the unit broke. Love decided to charge over $2000 to fix it. After the bad customer service and rude attitude I experienced, I will never use this company again.

As an update to prior experiences, I am lowering my rating. Service personnel remain helpful and…read morecourteous. Service response was great. However, service managers DID NOT return my multiple calls asking "after the sale" questions about emergency service work performed. Therefore, I feel my experience is no longer exemplary.

We were in need of a new garage disposal. We called Dyess since they serviced our furnace/air…read moreconditioner. Randy showed up as promised the next afternoon. He was very professional and knowledgeable. We do appreciate the prompt service.

Total RIP OFF changed out toilet guts on a Sunday afternoon, was there 28 minutes and charged me…read more$355! Shame on them! They take advantage of rentals! Charge whatever!

I have severe chemical sensitivity and tested positive for mold and mycotoxins in my system. When I…read moretested my home- the results were disgusting and saddening but not uncommon in the low country. I called Lang 72 to come take a look at what was going on and KEVIN was not only so kind and professional, but he was completely understanding and knowledgeable about my situation. He took photos in the attic and then came down and showed us what was happening, giving us 3 different proposals for 3 different budgets. My mom and I opted to go for the best quality solution and I'm so glad we did because the results are astounding. See below for before and after mold air samples. I'm so grateful to feel safe and healthy in my home. (installation of air-ranger polarized-media air cleaner, bio force defender germicidal unit, air sentinel bypass HEPA system, defogged ducts)

Had an emergency at a rental property, they came right away. Talked me into replacing 2 units,…read more$18,000. This was four years ago. Last year the blower had to be replaced. This year the same unit has a leak. Sleazy people with hard sell sales and not even a quality product. Stay away!

Our new custom house was built with Dean as the subcontractor. Two large A/C - heat exchange units…read morecover the house in three zones. We had a series of problems with switches to control the zones (with temperate setting 4 X daily) which never paired well with our units. We eventually had to have a different more old-fashioned switch installed so that the units would operate properly and not keep blowing said switches. I have gone to a manual control of temperature not using the programmable wall-mounted controllers but manually setting the temperature for each zone and varying the temperatures very little on the A/C side. Fingers crossed. Heat exchange has been reasonably satisfactory, but I'm not one who gets cold. We have a third system for a wine room that has been a problem. First - I cannot say that the people at Dean who come out are anything but professional and pleasant. They generally get the job done. Home HVAC - fine but not stellar. Communicating with the home base problematic and time consuming, addressed below. The fund of knowledge for the wine system has been worrisome and I had to replace my first unit with a new one which occurred at five years time. One year out on the new unit I asked for a technician to come out to troubleshoot - nothing really found wrong, but function diminished after coolant top-off and getting the same technician was A) Impossible and B) Communications with Dean being old-school - no email/phone extension/voicemail - you wait for a callback - THAT is indeterminate and frustrating. Their efficiency is better for them than for me in my experience, there's a lot of waiting. I hesitate to recommend them for this specialty niche at this time, I may change my opinion in the next week depending on outcome of this current all, but ... overall, I find communication is very challenging, especially if a follow-up is necessary.

They have been here 4 times since we bought a new HVAC system from them 2 years ago. During the…read morecold weather the heat shut off and they made me wait all night to fix it. A month ago they put in a new thermostat and now the AC won't come on and it is 78 in here and I can't sleep and no one will call back until tomorrow.

Pender Brothers HVAC have been my hero's. They have emergency 24 hour calls, a wide variety of…read moreexpertise, technicians who are well trained, excellently mannered, and extremely helpful. They answered all of my questions! And despite my large variety of HVAC problems, they solve every single one with speed and accuracy. I don't think they are the cheapest company, but you get what you pay for and lemme tell you, HVAC is important so expense is understandable! They give very detailed descriptions of the issues they find and they repairs they made as well. Pender Brothers is the way to go!

I've used Pender Bros before and was always pleased with their work. They are quick and efficient…read more The initial charge includes the house call and the first hours' work. I doubt they were here more than 15 mins. I would always recommend them

This company has been very responsive when I have needed service after hours…read more My electric bill is finally the lowest ever since building our house 14 years ago. Their cost was much lower than the competitors. I was told by another company that I needed much more extensive work than I actually did. Howell-Chase was honest and had integrity. I will always call them for my AC and heating needs from now on. I absolutely love my UV sterilization that was installed . My immune system is low and this has absolutely helped with dust and mold. I highly recommend it!

really horrible customer service. I had an appointment scheduled for an estimate for a whole house…read moredehumidifier system and they never showed up to do the estimate, then lied about trying to contact me by phone and email prior to the appointment. Still doesn't explain why they didn't show up for the appointment. Makes me wonder whether service would be handled the same way. Would not ever consider this company again.